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Comfort Suites

2.5 of 5
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500 US Route 1, Freeport, ME 04032
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Ranked #8 of 11 Hotels in Freeport
A recent review
4 of 5 stars Reviewed February 9, 2015
Adam81980 Windham, Maine
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203 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Windham, Maine
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed February 9, 2015 via mobile

I stayed at Comfort Suites for three nights while my girlfriend was working in Freeport. With off-season rates being cheap, we decided to take advantage of them and get room so she wouldn't have to commute. Never knowing what you're going to get when you book a two star hotel, overall, I'd rate this one satisfactory for its star level.... More 

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SUNNY P, Guest Relations Manager at Comfort Suites, responded to this review

Dear Guest, We have taken in consideration of your review and without excuses of your experience being an issues in some areas we have addressed these issues with the appropriate parties at hand. We ask that this do not discourage you from staying with us in the near future. Guest Relation Manager/Comfort Suites Hotels Inc More 

Fairhaven, Massachusetts
Top Contributor
62 reviews 62 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 3, 2015

We booked a night at the Comfort Suites in Freeport at the last minute, while on our way to Freeport. I picked this one based on it's closeness to L.L. Bean and the free breakfast. We checked in late, around 9, and were given a nice, clean, comfy room right away. We made a run over to L. L. Bean,... More 

Was this review helpful? Yes 1
SUNNY P, Guest Relations Manager at Comfort Suites, responded to this review

Dear Guest, We thank you for choosing our hotel to stay during your visit here to Freeport Maine. We hope you come back and visit so we can provide you with the same service while you visited the hotel before. Thanks again Guest Relation Manager / Comfort Suites Hotel More 

Falmouth, Massachusetts
Contributor
18 reviews 18 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 29, 2015

We stayed for one night 0n 12/30/14. The room was very comfortable, clean and quiet. There was a bag breakfast provided for early morning departures. Coffee was also available.The rooms facing route1 are more quiet and should be requested.

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SUNNY P, General Manager at Comfort Suites, responded to this review

Dear Guest, We thank you for the response you gave on Trip Advisor. We our management team we are focused in on providing excellent service to all of our guest. We hope that you return and visit us again in the near future. Thank You Sunny Patil Comfort Suites Hotel inc More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 22, 2014

We stayed at Comfort Suites Freeport while Christmas shopping on Dec. 19th. We travel with our 15 year old granddaughter so we like the separation in sleeping quarters. This hotel was a great experience from check in, the clerk was very nice, helpful and pleasant. Our accommodations were very nice. The breakfast was average, the attendant at breakfast was very... More 

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SUNNY P, Guest Relations Manager at Comfort Suites, responded to this review

Dear Guest, We appreciate the response that you shared with us about your stay here at Comfort Suites. We do look forward for your return. We hope that you understand that this has turned into a relationship that we at Comfort Suites respect and honor. Hope to see you again, Sunny Patil GM Comfort Suites Hotel Inc More 

Newtown, Connecticut
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 7, 2014

Front desk staff (Ashley) was very accommodating in changing our room upon arriving. Beds were a bit stiff but sleepable without having a bad back in the morning. Two types of pillows to choose from (soft/firm) room was clean. Hallways had a wear and teared feel, could use some updating. Breakfast was subpar as far as free breakfasts go (stale... More 

Was this review helpful? Yes 1
SUNNY P, Guest Relations Manager at Comfort Suites, responded to this review

Dear Mitch, We Thank you for responding to our survey. We apologize if the breakfast did not meet your expectations. This is something we would be looking into to perfect in the future. Thanks Again, Guest Relations Manager-Comfort Suites Hotel Inc More 

Fredericton, Canada
Senior Contributor
21 reviews 21 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 18, 2014

4 of us stayed 2 nights. Staff was nice - the lady in charge of the hot breakfast was smiling and kept up to the demand. Lots of choices and fairly tasty, despite being microwaved, even the omelettes. Still it was fine. The adjoining room was dusty and caused a poor night sleep for one of our travel mates. The... More 

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SUNNY P, Guest Relations Manager at Comfort Suites, responded to this review

Dear Guest, We thank you for your response here on Trip Adviser and we do apologize about the dust issue. We are in the process of rectifying many issues and personnel in relation to these issues. Again, we hope that you do come back again to plan your stay with us on your next vacation Yours Truly, GM Comfort Suites... More 

Monson, Massachusetts
Senior Contributor
23 reviews 23 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 10, 2014

On a shopping bus trip to maine, we were booked for our overnite at this motel. The rooms were fine, but breakfast in the am was hard because their dining area is small and we were about 50 people. Breakfast was fine and for a one nite stay, it did the trick.

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Oconomowoc, Wisconsin
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 1, 2014

As one travels to tourist spots, hotel prices raise. This hotel is a great place to get great value. The free coffee/paper/ and breakfast are great perks, but the comfortable beds and showers were an outstanding surprise!! Too bad this hotel was not closer to Bar Harbor where we paid double nightly prices without near the benefits. The night clerk,... More 

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Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 31, 2014

Stayed here on October 30 2014 looking for a hotel with a pool fit the bill also had a hot tub to boot!! Breakfast was great sausage cooked well and scrambled eggs as well as a waffle maker really went a long way for our early start. Really pleasant friendly staff!!

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Cumberland, Maryland
Top Contributor
178 reviews 178 reviews
47 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed October 19, 2014

The location near LL Bean and the outlets in Freeport was good. The hotel and room was clean except some black mold in the shower. The beds were comfortable and we mostly had a good nights sleep, although the road noise was bothersome at some points. The breakfast was not a good as what I usually expect. The front desk... More 

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