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Comfort Suites

2.5 of 5
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500 US Route 1, Freeport, ME 04032
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Comfort Suites
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Ranked #9 of 11 Hotels in Freeport
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214 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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    (214)
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    (33)
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Medina, Ohio
2 reviews
4 of 5 stars Reviewed yesterday NEW

Staff ranged from great to "okay" - understand guests can be stressful. Our outgoing friendliness got everyone going for the most part. Room was clean but could use a refresh, beds, linens and towels were first rate. Breakfast was waffles, eggs. sausage or bacon, yogurt, juices, etc. - plenty for everyone. If you want lots of choices, there are plenty... More 

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Arlington
Top Contributor
91 reviews 91 reviews
29 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel has all the amenities one expects from the chain, including a good breakfast. The roll-in shower in an accessible room had very good grab bars and a large seat. The king bed was inherently comfortable, but was topped by a pad that was too narrow for the bed, leaving a ridge. But I was tired enough to sleep... More 

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Mount Olive, North Carolina
Top Contributor
96 reviews 96 reviews
10 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed at the hotel during a very busy holiday weekend. The beds were comfortable and the staff was friendly. Also, there were numerous electical outlets in the room. However, you could tell that the hotel was at maximum capacity and some attention to detail was probably overlooked. The doors to the room were awkward. You could not get into... More 

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Ontario
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We recently spent 7 nights at this property. We found the staff most hospitable and congenial. Housekeeping was excellent and minor maintenance issues were addressed quickly and efficiently. Although other posters have complained about cleanliness and space, this was not our experience. Our room was very spacious, very clean, and bedding very comfortable. Location is excellent for exploration of coastal... More 

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Rebecca B, General Manager at Comfort Suites, responded to this review

Dear bert2, I am so pleased you enjoyed your stay with us and that our staff was able to help you feel at home in Freeport. Your kind words and positive feedback serve as encouragement to our staff and their hard work. I will be sure to share your review them and let them know "job well done." I am... More 

Marysville, Ohio
Top Contributor
210 reviews 210 reviews
22 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

After recently staying at two other Comfort Inn & Suites, this one was a real disappointment. The room loosely resembled what we booked. The gentleman at the front desk, when we checked in was unfriendly. The bathroom was the smallest of the Comfort Inns we've stayed at. The lighting in the bathroom is poor. Breakfast was abbreviated compared to the... More 

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Rebecca B, General Manager at Comfort Suites, responded to this review

Dear JeffMarysville, Thank you for taking the time to review our hotel. Each review our guest gives, whether positive or negative, allows us to learn and grow and your honest feedback is an opportunity. One of the challenges we face with a review in which we let a guest down is that we cannot fix some situations without more knowledge.... More 

Newton, MA
Top Contributor
87 reviews 87 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 1 week ago

I took a chance staying here based on other's reviews and the good rate (we normally stay at the Hilton). We definitely had a different experience from the other reviews. We arrived to an empty parking lot at 3:00 yet we were given room 131 next to the housekeeping workroom. The room is dark with only two lamps with Eco-friendly... More 

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Rebecca B, General Manager at Comfort Suites, responded to this review

Dear HitTheRoaders, Thank you for taking the time to review our Comfort Suites. Your feedback is valuable to us as it allows us the opportunity to learn and improve. I have given your feedback to Mike in our maintenance department so that he can check both the lighting and the A/C unit. We try to be very conscientious when assigning... More 

Wilkes-barre, Pennsylvania
Contributor
17 reviews 17 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything was clean, room was great for the start of a father / son hiking trip to Baxter State Park. And a hike / climb of Mount Katahdin. Breakfast provided a good way to start the day. Close enough to the center of town, but still would want to drive to LL Bean and other shops.

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Rebecca B, General Manager at Comfort Suites, responded to this review

Dear Paula G, Thank you so much for taking the time to review our Comfort Suites. I am so pleased you enjoyed your stay with us, and that our breakfast provided the fuel needed for the hiking trip. We look forward to welcoming you on your next visit to Freeport. Sincerely, Rebecca Bodeen General Manager More 

Shutesbury, Massachusetts
Top Contributor
144 reviews 144 reviews
26 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights while visiting the outlets and other shopping areas. The price was fair compared to other hotels in the area. We had a 2-queen suite which was nice. I've had bigger suites in my life, but this had all the necessary elements. When we checked in I was told that a large soccer group was... More 

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Rebecca B, General Manager at Comfort Suites, responded to this review

Dear RebeccaMA, I appreciate the time you spent reviewing our Comfort Suites. We value feedback from our guests, as it allows us to improve and also gives us a chance to see a job well done. I apologize that the coffee was not replaced in your room when it was cleaned on Saturday, and am glad that our desk staff... More 

Beverly, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We recently stayed one night at this hotel, visiting outlets, price was fair compared to Portland. The service and employees were great, breakfast in the morning was excellent. As far as our room went, it was clean for the most part. When you walked in it smelled a to me like dirty rug not a clean fresh smell could use... More 

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Rebecca B, General Manager at Comfort Suites, responded to this review

Dear R L, Thank you so much for taking the time to review our hotel. Your feedback is valuable in that it allows us to make improvements when needed. I am happy to report that we have just this week had all of the carpets and upholstery cleaned this past week. I will speak to Mike in our maintenance department... More 

CT
Top Contributor
93 reviews 93 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed May 5, 2015

Stayed one night. Price was good compared to other places in Portland. Close to LLBean and Portland. Front desk folks were friendly. The room was clean. It had plenty of electrical outlets, a refrigerator and microwave, and a coffee maker. Had a king size comfortable bed with a separate couch with a partition between the two. The TV was on... More 

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Rebecca B, General Manager at Comfort Suites, responded to this review

Dear pigismom, Thank you so much for taking the time to review our hotel. Your positive feedback allows us to pass on a "job well done" to our front desk and housekeeping staff, and your suggestions and feedback allow us to improve. I am glad you enjoyed your stay and look forward to seeing you on your next trip. More 

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