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All 17 Ernakulam hotels

The Gateway Hotel Marine Drive Ernakulam

4.5 of 5 Hotel   |   Marine Drive, Ernakulam, Kochi (Cochin) 682 011, India
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The Gateway Hotel Marine Drive Ernakulam
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Ranked #4 of 17 Hotels in Ernakulam
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Thomas B
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400 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

Personnel is very friendly and the hotel quite nice, but let's say there is room for improvement. On arrival my room was not ready yet and I had to wait a short while in the lobby. Not exactly convenient after a long travel coming from Europe. The room itself was okay but not completely clean and up to standard for... More

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gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Mr Thomas, It is a pleasure to read your review, your comments in full will certainly be distributed at all levels .We are definitely looking into the cleanliness standards & complimentary internet being offered to our guest , I assure you that the lapses which were felt by you are noted & actioned . Overall thank you for leaving... More

Bangalore, India
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

i had stayed for 1 night last week at tajGateway - ernakulam hotel... you will be received well with a good welcome drink & shown around the place. the hotel is clean & neat & hygenic also. breakfast was good & nice kerala spread.... take a room from where you can view the ocean....beautiful scenery.....

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gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest, Thank you for your feedback and review of the hotel. We are indeed glad that we could touch you to the extent that you were encouraged enough to do such a wonderful review for us. I am also delighted to read that you found our team very friendly and helpful and that you very much enjoyed your our... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The staff were very friendly and well mannered. Forgot to check out in time but was not charged even though overstayed by four hours.we were also not charged for food we did not like .Ambiance at bubble cafe was spectacular. Ocean view from room was breathtaking. Would definitely go there again and recommend to friends.

Was this review helpful? Yes
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest, It is a pleasure to read your review, your comments in full will certainly be distributed at all levels .I am also delighted to read that you found our team very friendly and helpful.Overall thank you for leaving such positive comments regarding the service and accommodations. We wish to welcome you back at the Gateway Ernakulam. Warm Regards... More

Bangalore
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Sea view of the harbour upto the arabian sea mouth. If there was nothing else not commend this hotel it was the view. Simply incredible! I could sit on my rooms sofas With legs up and just watch the ships and the Ever changing sky. Even my teenage son got drawn in an took repeated pictures of the everchanging lights.... More

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gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest, Greetings from the Gateway Hotel, Ernakulam! This has reference to your feedback pertaining to your stay at the hotel .At the outset, I would like to thank you for your patronage of Taj Hotels Resorts and Palaces. Your feedback is indeed the pre-eminent barometer by which we can measure our achievements and shortfalls, in providing the best of... More

Rajkot
Top Contributor
63 reviews 63 reviews
32 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed there from 17 Sep. for 3 Nights. Our room No. was 611. Clean and comfortable room. Very good staff with good service with smile. Always ready to help you if needed. Perfect location. There were few things, which prevent me to rate excellent. Swimming pool was dirty, and not cleaned properly. I think, there are lot of business... More

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gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest, It is a pleasure to read your review, your comments in full will certainly be distributed at all levels .We are definetly will take further care that the same is rectified, I assure you that the lapses which were felt by you are noted & actioned . Overall thank you for leaving such positive comments regarding the service... More

Meerut, India
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 13, 2014

The Gateway hotel was offering very good rates during the monsoon season when we went there. We were going to stay there for 3 nights. There was some confusion with our travel agent who booked us a standard city view room with twin bed. But i wanted one with a king bed. As per our voucher, we were supposed to... More

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New Delhi, Delhi, India
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 11, 2014

I stayed at the Gateway hotel early in September 2014. Traveling with friends, we had booked 3 rooms with twin beds well in advance. Given that we were coming there from Munnar, we took quite some time getting to the hotel and got to know that there were no double occupancy rooms with twin beds left! The reason we got... More

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gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest, Thank you for your feedback on the Trip Advisor, it is a pleasure to read your review, your comments in full will certainly be distributed at all levels .We take our guest comments positively as it gives us a feedback were to improve. I once again thank you for your patronage with the Taj Hotels & Palaces. Me... More

Senior Contributor
27 reviews 27 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 9, 2014

I have stayed here twice and my experience has been great both times. The property has an old world charm and an unmatchable location with a great view of the sea. Their coffee shop has nice food and an equally nice view of the sea, try to grab a seat next to the glass wall. The hotel also runs a... More

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gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Mr Bhatia, Thank you for your feedback and review of the hotel. We are indeed glad that we could touch you to the extent that you were encouraged enough to do such a wonderful review for us. We have also designed the unique list of activities that one can do here so that the visitors are encouraged to try... More

mumbai
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 7, 2014

This property is located overlooking on marine drive. while the entry is through a bustling market place the rooms face the sea. the room was excellent and so was the service. however, the property is rather small with not much space within. the coffee shop has a great view. service is good but the food could be better. the hotel... More

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gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Ms Panda, It is a pleasure to read your review, your comments in will certainly be communicated at all levels .We are definetly looking into the taste of Food. I assure you that the lapses which were felt by you are noted & are being actioned .Overall thank you for leaving such positive comments regarding the staff . We... More

Mumbai
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 4, 2014

This property is in a awesome location with a view of the Harbour. The staff is very friendly and courteous, which you expect, what you dont expect from Taj is old curtains and sofa. The rooms are spacious but didnt feel taj. Taj needs to keep up with the image.

Was this review helpful? Yes
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest We would like to thank you for your Tripadvisor review; We are pleased you enjoyed your stay with us. We apologies for the inconvenience you have faced during your stay at Gateway Hotel Ernakulam we will have our team look into this and have this resolved. Although we are delighted to read that you enjoyed you stay at... More

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Additional Information about The Gateway Hotel Marine Drive Ernakulam

Address: Marine Drive, Ernakulam, Kochi (Cochin) 682 011, India
Location: India > Kerala > Kochi (Cochin) > Ernakulam
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Gateway Hotel Marine Drive Ernakulam 4.5*
Number of rooms: 108
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Also Known As:
Taj Residency Ernakulam Kochi
Taj Residency Ernakulam Hotel Kochi

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