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The Gateway Hotel Marine Drive Ernakulam

Certificate of Excellence
Marine Drive, Ernakulam, Kochi (Cochin) 682 011, India
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The Gateway Hotel Marine Drive Ernakulam
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The Gateway Hotel Marine Drive Ernakulam
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546 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dublin, Ireland
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Had been there for a 3 days vacation in this aesthetically located hotel. The staff were very cordial and helpful and we received a warm welcome. The check-in process was real swift and the suit was very spacious and serene with sea view which gave us a pleasant and relaxed feeling. Home like privacy is an added prerogative, though we... More 

Was this review helpful? Yes
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest Thank you for taking the time to review The Gateway Hotel, Marine drive, Ernakulam on Trip Advisor. We are very glad to know you were pleased with the hotel services overall and sincerely apologise for the noise and Wi-Fi complaint.The work was to be carried out on an emergency and have shared the feedback with our Wi-Fi team... More 

Mumbai (Bombay), India
Level Contributor
74 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Lovely location. Good property. In many areas the touch of Taj Group is visible. But not in all. Rooms are good, clean , comfortable bed. Reception is just ok , it could be much better with a litle more of smile. Wifi at times works but can not depend on t for any business work. TV never worked in 2... More 

Was this review helpful? Yes
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest Thank you for taking the time to review The Gateway Hotel, Marine drive, Ernakulam on Trip Advisor. Your comments have been shared with the respective departments for corrective measures.We hope that you would give us another chance to serve you our best and assure you on the action taken.We look forward to welcome you back soon and meet... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Had been there for a day but i am sure with the experience i had, i am coming back again. Right from the time i had arranged for a cab for pick up to my check out, there wasnt a single instance where i could complain. Room was well kept and the food was awesome. View from the room is... More 

Was this review helpful? Yes
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest Thank you for taking the time to review The Gateway Hotel, Marine drive, Ernakulam on Trip Advisor. We are glad to know you were pleased with the hotel services overall specially with Mahin and Satheesh.The feedback has been shared with both of them and their motivation level has elevated higher. We look forward to hosting your stay once... More 

Mumbai, Maharashtra, India
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

One would consider it to be one of the best hotels in Kochi. The highlights of this hotel is the friendly staff, the great harbour views and the sumptuous buffet meals at the Bubble Cafe. We stayed there for 2 days and were extremely comfortable. The wellness Spa and Gym on the top floor were also very good with helpful... More 

Was this review helpful? Yes
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest Thank you for taking the time to review The Gateway Hotel, Marine drive, Ernakulam on Trip Advisor.It is indeed a great pleasure to go through your lovely comments.The feedback has been shared with the entire team and they are highly motivated. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you... More 

noida
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

it is a good hotel with very friendly and helping people . the location is very good ,in the center of town , where there is nothing much to do . they have a complimentary boat ride every evening , which is very nice .

Review collected in partnership with Cleartrip

Was this review helpful? Yes
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest Thank you for taking the time to review The Gateway Hotel, Marine drive, Ernakulam on Trip Advisor. We are glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Gateway Hotel Marine Drive Ernakulam! Sangita Rawat More 

Abu Dhabi
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

excellent hotel for business and leisure - if you are not very particular to stay in a resort. very close to commercial hot spots of Ernakulam and next to Marine Drive walkway. Hotel provide a complimentary boat ride in the evenings, much safer than local boats. ask for water view rooms when you reserve. great service as you always expect... More 

Was this review helpful? Yes
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest Thank you for taking the time to review The Gateway Hotel, Marine drive, Ernakulam on Trip Advisor. Your comments will be shared with our entire team members.We are glad to know you were pleased with the hotel services overall specially the sunset cruise provided by the hotel.Thank you for your kind words for the fellow travellers. We look... More 

Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Meeting Taj standards in Service and maintanence, Only one issue , it is an old property but they maintaining it properly. But if compare with other properties price is not competitive. But it's having the brand name TAJ

Was this review helpful? Yes
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest Thank you for taking the time to review The Gateway Hotel, Marine drive, Ernakulam on Trip Advisor.We are glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Gateway Hotel Marine Drive Ernakulam! Sangita Rawat More 

Muscat, Oman
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 1 week ago

When you hear the word TAJ, what you expect you something extra special but I was gravely disappointed with the food served by TAJ gateway hotel , marine drive . I came to the hotel to attend a Global Investors meet held at the hotel & happened to have the lunch buffer served. I would like to end by stating... More 

Was this review helpful? Yes
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest Thank you for taking the time to review The Gateway Hotel, Marine drive, Ernakulam on Trip Advisor. Your comments have been shared with the production team for corrective measures.We hope that you would give us another chance to meet your expectations and your feedback about the service too has been shared with the team for their good work.... More 

Hyderabad, India
1 review
4 of 5 stars Reviewed 1 week ago

Awesome place to stay with family. A little costly. but cozy. Has nice ambience. Somehow, the hotel lift needs to be upgraded. Neverthless, the restaurant and its buffet spread are too good. the rooms are clean and upto mark.

Review collected in partnership with this hotel

Was this review helpful? Yes
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest Thank you for taking the time to review The Gateway Hotel, Marine drive, Ernakulam on Trip Advisor. We are glad to know you were pleased with the hotel services overall and the hotel prices are as per the Industry norms.Your mention about the food and the cleanliness have motivated our team members already. We look forward to hosting... More 

gurgaon, India
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Situated in the heart of city , Gateway really provides the gateway to Kochi city. Service is excellent, the food superb. Entire staff is very cooperative and they always greet you with a smile. Pl keep it up

Review collected in partnership with this hotel

Was this review helpful? Yes
gateway e, Front Office Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest Thank you for taking the time to review The Gateway Hotel, Marine drive, Ernakulam on Trip Advisor.We are very glad to know you were pleased with the hotel services Your comments have been shared with our team members to keep them motivated. We look forward to hosting your stay once again and continuing to meet your expectations. Thank... More 

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