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The Gateway Hotel Marine Drive Ernakulam

4.5 of 5 Marine Drive, Ernakulam, Kochi (Cochin) 682 011, India
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Certificate of Excellence 2014
The Gateway Hotel Marine Drive Ernakulam
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The Gateway Hotel Marine Drive Ernakulam
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439 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mumbai (Bombay), India
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is located a prime area in Kochi. It is on the marine drive. We were upgraded to suite as soon as we checked in. It was a beautiful suite, with a living room and a big bedroom. The view was sea facing and breath taking. The only drawback was dinner buffet. The options for veg were less also... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

It was such a nice stay. Very nice experience. Staff was extremely cooperative. Except the wifi which was not working at all.. overall the experience was excellent. The complimentary boat ride was amazing....veg food in the dinner buffet was average...

Was this review helpful? Yes
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest, It is a pleasure to read your review. We are definitely looking into the Wif i services. I assure you that the lapses which were felt by you are noted & are being actioned .Overall thank you for leaving such positive comments regarding the staff . We wish to welcome you back at the Gateway Ernakulam. Warm Regards... More 

Hyderabad, India
Contributor
13 reviews 13 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

One cannot say anything negative about this place. Location, View, Rooms & Staff, all are impressive. I went there to celebrate my anniversary and the staff did everything to make it a special one. Free room upgrade, room decoration and a delicious cake to celebrate our anniversary, post a scenic sunset cruise just made our trip worth remembering. Thank you!

Was this review helpful? Yes
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest Thank you very much for your lovely review and for taking the time to share your experience with TripAdvisor. I am very happy to know that you had a wonderful stay & we could be a part of your anniversary celebration. I am also delighted to read that you found our team very friendly and helpful and that... More 

Mumbai (Bombay), India
Contributor
19 reviews 19 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Very centrally located with almost everything close by - shopping, restaurants, the marine drive promenade...etc..the private gate from the hotel leading to the seafront promenade is great for evening walks and quiet sunsets! The boat charters are also walking distance. The shopping Malls & food courts next doors provide for a decent culinary experience. At the hotel, the coffee shop... More 

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gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest, Thank you for your feedback and review of the hotel. We are indeed glad that we could touch you to the extent that you were encouraged enough to do such a wonderful review for us. I shall communicate your appreciation to the entire team here,apart from Bubble we have the all new Pan Asian restaurant "Sian" which offers... More 

New Delhi, India
Contributor
20 reviews 20 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Revisited the Hotel yesterday. Stayed earlier with other 4/5 star properties in Kochi but the overall food experience in the Gateaway Hotel is memorable. The best being the Grilled Fish. Its awesome and worth trying.

Was this review helpful? Yes 2
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Mr Kakkar Thank you very much for your lovely review and for taking the time to share your experience with Tripadvisor. I am very happy to know that you had a wonderful stay & enjoyed the Grilled Fish .We will love to see you again and help you to create some unforgettable memories & make your stay more gastronomically... More 

Mumbai, Maharashtra, India
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in this hotel with my family for a night. The offer a free sunset cruise drive which is good. Rooms are very comfortable and spacious with a good view to offer. Cleanliness is upto mark. Staff is very helpful and humble. Breakfast had enough options to offer for both vegetarians and Non Vegetarians.

Was this review helpful? Yes 1
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Mrs Mittal, Thank you for your feedback on the Trip Advisor, it is a pleasure to read your review. I am also delighted to read that you found our team very friendly and helpful and that you very much enjoyed your boat cruise experience. Please do come back to stay with us the next time in Kochi.I once again... More 

India
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We went there with family and friends and enjoyed one day and night stay. Enjoyed the free sunset cruise drive from the hotel. Swimming pool was small however good one. Little slippery near to changing room side. Enjoyed Lunch buffet 850+tax and Tequila Sunrise Cocktail at Swirl bar cosy ambiance. Room was good and including room service. Overall nice experience... More 

Was this review helpful? Yes
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest, Thank you for your feedback and review of the hotel. We are indeed glad that we could touch you to the extent that you were encouraged enough to do such a wonderful review for us. Apart from Swirl Bar & Bubble Cafe we have the all new Pan Asian restaurant "Sian" which offers a unique oriental experience of... More 

Balangir, India
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 2 nights with family. Very soft spoken, friendly and attentive staff. Rooms were comfortable & clean. Free sunset cruise every evening provides a good introduction to the city and nearby islands. Overall a comfortable and very pleasant stay. Can improve on In-house dining and the Buffet Breakfast.

Was this review helpful? Yes
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest, Thank you for your feedback on the Trip Advisor, it is a pleasure to read your review, your comments in full will certainly be distributed at all levels . I once again thank you for your patronage with the Taj Hotels & Palaces. Me & my team wish to welcome you back at the Gateway Ernakulam. Warm Regards... More 

Calgary, Canada
Contributor
12 reviews 12 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Poor service and cleanliness levels. Bed sheet had a blood stain. Coffee cups had stains from previous use. Toiletries were not replaced every day and we kept having to call for housekeeping. Price did not include breakfast, which is a rip off in Kerala! Apparently, if I call and negotiate before booking, then I would get breakfast in the price.... More 

Was this review helpful? Yes 3
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest, It is a pleasure to read your review, your comments in full will certainly be distributed at all levels .We are definitely looking into the overall cleanliness be in rooms or the restaurants & the linen quality being offered to our guest & will take further care that the same is upto the desired standard.We are also reworking... More 

San Jose, California
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed for 3 nights with family ( parents, a toddler, baby and spouse) in Dec 2014. Sumptuous buffet with immaculate service. Very soft spoken, friendly and attentive staff. They took care of our children's needs and engaged with them daily in the lobby/ restaurant. Rooms were comfortable & clean - however could use a little more attention to decor. Free... More 

Was this review helpful? Yes
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest, It is a pleasure to read your positive comments .Overall thank you for leaving such positive comments regarding the service,accommodations & the cruise.Our strength is our people, the service & comments as yours goes a long way to boost the associate morale. Our restaurants have been renovated & the rooms are due & completely agree with the decor... More 

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Additional Information about The Gateway Hotel Marine Drive Ernakulam

Address: Marine Drive, Ernakulam, Kochi (Cochin) 682 011, India
Location: India > Kerala > Kochi (Cochin) > Ernakulam
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Gateway Hotel Marine Drive Ernakulam 4.5*
Number of rooms: 108
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Also Known As:
Taj Residency Ernakulam Kochi
Taj Residency Ernakulam Hotel Kochi
Hotel Style:
#2 Family Hotel in Ernakulam
#3 Luxury Hotel in Ernakulam
#3 Spa Hotel in Ernakulam
#4 Business Hotel in Ernakulam
#5 Romantic Hotel in Ernakulam

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