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The Gateway Hotel Marine Drive Ernakulam

4.5 of 5 Marine Drive, Ernakulam, Kochi (Cochin) 682 011, India
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Certificate of Excellence 2014
The Gateway Hotel Marine Drive Ernakulam
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The Gateway Hotel Marine Drive Ernakulam
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460 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Beau Bassin - Rose Hill
Contributor
13 reviews 13 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars NEW

I checked at the Gateway after a long tiring drive from Guruvayur. I received a very warm welcome from the reception counter. Ms Neetu guided me to my room and I made a request to change my room so that I could get a clear view of the waterfront. She kindly helped me and within minutes I was shifted. The... More 

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gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest, Thank you for the feedback. We are glad that you had a very welcoming experience at the hotel.. and thank you for all the positive ratings of the experience.It is a pleasure to read your review, your comments in full will certainly be distributed at all levels .Feedback such as yours go a long way in helping us... More 

Contributor
16 reviews 16 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stopped here for ten nights in January, lovely staff and a very central location. The rooms are kept clean and in good condition, this is not a European level 5 star hotel but it would be a high 3/4 and excellent for the money. Good breakfast selection and the on site restaurants/Delhi are good/ reasonably priced. The pool is clean... More 

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gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest, Greetings from the Gateway Hotel, Ernakulam! This has reference to your feedback pertaining to your stay at the hotel .At the outset, I would like to thank you for your patronage of Taj Hotels Resorts and Palaces. Your feedback is indeed the pre-eminent barometer by which we can measure our achievements and shortfalls, in providing the best of... More 

BANGALORE
Top Contributor
112 reviews 112 reviews
55 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Very nice stay, hotel is in centre of the town on marine drive, staff is very good and took care of us very well and felt at home. Need to mention thanks to Sanggeth who took interest and gave us a nice sea facing room and took nice care. Hotel staff are very good and laugh from the heart. Breakfast... More 

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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Summary On the whole, good facilities on offer, as you'd expect from a Taj. Just probably not 'on par' with other Taj hotels. Stay here if you're wanting a 'western' style of accommodation. There's no 'indian character' on show here! Reception staff were excellent. Brilliant breakfast selection. Don't stay here if you're planning to spend most of your time by... More 

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gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest, Thank you for your feedback and review of the hotel. We are indeed glad that we could touch you to the extent that you were encouraged enough to do such a wonderful review for us. I am also delighted to read that you found our team very friendly and helpful and that you very much enjoyed your boat... More 

Bangalore
Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I checked in yesterday - 25th Feb and checked out today 26th Feb. Just a one day stay on work but feel so refreshed. A great sea view room, amazing cuisine and one of the best spas. I enjoyed thoroughly. Seems it was a one day vacation.

Was this review helpful? Yes 1
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest, Greetings from the Gateway Hotel, Ernakulam ! This has reference to your feedback pertaining to your stay at the hotel .At the outset, I would like to thank you for your patronage of Taj Hotels Resorts and Palaces.I am also delighted to read that you enjoyed the view from the room ,the cuisine & the ayurveda. Me &... More 

Thane, India
Senior Contributor
49 reviews 49 reviews
37 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is located at the best location in ernakulam .. along marine drive. We were greeted with welcome drink and then complimentary upgrade to second best category room. bay view on top floor........ fantastic views of cochin harbour, ferries and lot more.......... room was good with good amenities as per Taj-Gateway standards. The service was excellent. Had great therapy... More 

Was this review helpful? Yes
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest, Thank you for your feedback and review of the hotel. We are indeed glad that we could touch you to the extent that you were encouraged enough to do such a wonderful review for us. I am also delighted to read that you found our team very friendly and helpful and that you very much enjoyed your our... More 

Nancy, France
Top Contributor
76 reviews 76 reviews
23 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

It is not a place to have vacation or romantic stay . The hotel is old , badly maintained , and the rooms and their furniture have no charm. The pool is extremely small and is almost unusable . Fortunately the service is nice , the restaurants ( Bubble cafe and Asian ) are good . The travel desk with... More 

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gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest Thank you very much for your lovely review and for taking the time to share your experience with Tripadvisor. I am also delighted to read that you found our team very friendly and helpful and that you very much enjoyed your meal experience at our restaurants. We understand the feedback mentioned by you must have been annoying. We... More 

DELHI
Contributor
12 reviews 12 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Checked in on 8th Oct, 14 for 1 night on a business trip, seemed like a 3/4 star hotel. Booked a superior room. Basic amenities were available. Usually I don't need a Wi-Fi, so can not comment on this. Pool/pool area is average and generally occupied with some event or so more than it should have been used for swimming.... More 

Was this review helpful? Yes
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest, Thank you for your feedback on the Trip Advisor, it is a pleasure to read your review, your comments have been discussed at all levels .We take our guest comments positively as it gives us a feedback were to improve. I once again thank you for your patronage with the Taj Hotels & Palaces. Me & my team... More 

Bengaluru (Bangalore), India
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel for 3 nights this week for our wedding anniversary . The room offered to us was too good and the sea view is awesome from there. The breakfast and lunch buffet at the Bubble Cafe is very good. We felt the service in the Bubble Cafe was bit slow and follow up is required. Or... More 

Was this review helpful? Yes
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest We would like to thank you for your Tripadvisor review; We are pleased you enjoyed your stay with us. We apologies for the inconvenience you have faced with regards to the service at the bubble cafe & have noted the same,we have discussed the feedback with the team & are making corrective action to rectify the lapses .... More 

Sydney, Australia
Contributor
17 reviews 17 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall i liked the hotel. Most staff were fine and helpful. But in the lobby restaurant staff need more training as I had to wait often to get served. Also the breakfast needs updating. Not enough variety for a 5 star hotel. Plus I did nit like the location of the pool....

Was this review helpful? Yes
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest, Greetings from the Gateway Hotel, Ernakulam! This has reference to your feedback pertaining to your stay at the hotel .At the outset, I would like to thank you for your patronage of Taj Hotels Resorts and Palaces. Your feedback about the breakfast has been noted & shared with the team & i assure you that necessary amends would... More 

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Additional Information about The Gateway Hotel Marine Drive Ernakulam

Address: Marine Drive, Ernakulam, Kochi (Cochin) 682 011, India
Location: India > Kerala > Kochi (Cochin) > Ernakulam
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Gateway Hotel Marine Drive Ernakulam 4.5*
Number of rooms: 108
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Also Known As:
Taj Residency Ernakulam Kochi
Taj Residency Ernakulam Hotel Kochi
Hotel Style:
#1 Family Hotel in Ernakulam
#3 Spa Hotel in Ernakulam
#4 Business Hotel in Ernakulam
#4 Luxury Hotel in Ernakulam
#5 Romantic Hotel in Ernakulam

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