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All 17 Ernakulam hotels

The Gateway Hotel Marine Drive Ernakulam

4.5 of 5 Hotel   |   Marine Drive, Ernakulam, Kochi (Cochin) 682 011, India
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The Gateway Hotel Marine Drive Ernakulam
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87%
Ranked #3 of 17 hotels in Ernakulam
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Nirmala L Kochi (Cochin), India
  • Overview
  • Reviews (381)
  • Photos (146)
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  • Room tips (126)
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381 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
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English first
New York City, New York
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Had dinner at the bubble cafe. The service was very poor. They would not even give enough menus for the 4 of us. We were expected to share. They did not have many of the drink selections in the menu. They did not have enough staff to serve - so had to call and argue each time to get anything.... More

Was this review helpful? Yes
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest We appreciate your feedback for our hotel on the Trip Advisor. I request you to kindly share your contact number or email with us to able to communicate with you directly. Warm Regards Suju Krishnan More

Kochi (Cochin), India
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I am an Ex-Taj employee of Taj after a long gap I came here for dinner with my family and relatives at the Bubble Cafe The Warm welcome and the hospitality from the GM to all my ex-colleagues were superb, splendid and I was speechless. The gesture of everyone made me so proud in front of my people. " Made... More

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gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest, It is a pleasure to read your review, your comments in full will certainly be distributed at all levels .Overall thank you for leaving such positive comments regarding the service and accommodations. We wish to welcome you back at the Gateway Ernakulam. Warm Regards Suju Krishnan More

Pleasanton, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We were visiting family in Cochin so we chose this hotel due to its central location. Service was professional and yet personalized (we were traveling with a child). The front desk staff was always very efficient, attentive, and helpful. They were prompt to fulfill our requests. The grounds are well-maintained, clean and beautiful. The room was spacious and quiet, the... More

Was this review helpful? Yes 1
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest Thank you very much for your lovely review and for taking the time to share your experience with Tripadvisor. I am very happy to know that you had a wonderful stay. I am also delighted to read that you found our team very friendly and helpful . Please do come back to stay with us the next time... More

kolkata
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for 4 nights in the hotel,rooms are spacious and clean,was upgraded to a sea view room and the view was fantastic.the staff are courteous and cooperative.Only two concerns one no variety in the food(they are more local food centric) and the toilets should have jet showers for Indian guests.Overall a nice experience.

Was this review helpful? Yes
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest, Thank you for your feedback on the Trip Advisor, it is a pleasure to read your review, your comments in full will certainly be distributed at all levels .We take our guest comments positively as it gives us a feedback were to improve.I assure you that the lapses which were felt by you are noted & actioned .... More

Mumbai (Bombay), India
Contributor
11 reviews 11 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had a night's stay at this hotel in June 2014( I had earlier on 2 occasions stayed in this hotel). Hotel is centrally located at Marine Drive overlooking the harbour.The Front Office personnel were courteous and willing to help.Room service and restaurant service was very good .Breakfast was excellent. Will surely opt for this hotel on my next visit... More

Was this review helpful? Yes 1
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest Thank you very much for your lovely review and for taking the time to share your experience with Tripadvisor. I am very happy to know that you had a wonderful stay. I am also delighted to read that you found our team very friendly and helpful and that you very much enjoyed our culinary offering. Please do come... More

Kolkata (Calcutta), India
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

stayed for 2 days last november(2013)---the room was upgraded to sea view overlooking the harbour -the surprise was a 1 hour complementary cruise in the evening on the arabian sea .The room was spacious ,neat and clean and environmental friendly-no plastic bottles but glass bottles.The food at Bubble Cafe was delicious and enjoyed the kerala cuisines.The staff were helpful,smooth checkin... More

Was this review helpful? Yes 1
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest, Thank you for your feedback on the Trip Advisor, it is a pleasure to read your review, your comments in full will certainly be distributed at all levels .I am also delighted to read that you found our team very friendly and helpful,we take our guest comments positively as it gives us a feedback were to improve. I... More

Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We, group of eleven family members stayed for four nights in five rooms during the last week of June 2014. Rooms were neat, clean and spacious and bed very comfortable. Bubble Café food were delicious especially the breakfasts. We relished the delicacies of Kerala there. Our special thanks to the Restaurant manager Nayak and his staff for their wonderful hospitality.... More

Was this review helpful? Yes
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Mr Philip, Thank you for your feedback and review of the hotel. We are indeed glad that we could touch you to the extent that you were encouraged enough to do such a wonderful review for us. We have also designed the unique list of activities that one can do here so that the visitors are encouraged to try... More

Mumbai (Bombay), India
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is in the heart of the city. And the service is really good. The staff are helpful, room service is quick and I had no problem unwinding after a long day. It the Taj so the rooms are spotless and everything works. Maybe they should have included shoe polish as it was a business hotel!

Was this review helpful? Yes
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Guest Thank you very much for your lovely review and for taking the time to share your experience with TripAdvisor. I am very happy to know that you had a wonderful stay. I am also delighted to read that you found our team very friendly and helpful . Please do come back to stay with us the next time... More

Mumbai
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Nice location. it was very pleasant stay in above hotel. the entire staff was very co-operative and helpful. the service was excellent at the restaurant. the ambiance in the hotel was also very nice. the location of hotel is just in front of back water sea which gives excellent view of sea.

Review collected in partnership with Cleartrip

Was this review helpful? Yes
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Mr Garg, Thank you for your feedback and review of the hotel. We are indeed glad that we could touch you to the extent that you were encouraged enough to do such a wonderful review for us. We have also designed the unique list of activities that one can do here so that the visitors are encouraged to try... More

Gurgaon, India
2 reviews
5 of 5 stars Reviewed 5 weeks ago

We stayed 2 nights at Gateway. It is very well connected with a busy market area adjacent to it. We just were looking for a short stay to refresh and continue our journey to Munnar the following day. The hotel pleasantly surprised us by exceeding in all expectations of Service, food, very friendly caring staff. They offer an evening sunset... More

Was this review helpful? Yes
gateway e, General Manager at The Gateway Hotel Marine Drive Ernakulam, responded to this review

Dear Ms Kaur, Greetings from the Gateway Hotel, Ernakulam! This has reference to your feedback pertaining to your stay at the hotel .At the outset, I would like to thank you for your patronage of Taj Hotels Resorts and Palaces. Your feedback is indeed the pre-eminent barometer by which we can measure our achievements and shortfalls, in providing the best... More

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Additional Information about The Gateway Hotel Marine Drive Ernakulam

Address: Marine Drive, Ernakulam, Kochi (Cochin) 682 011, India
Location: India > Kerala > Kochi (Cochin) > Ernakulam
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Gateway Hotel Marine Drive Ernakulam 4.5*
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Also Known As:
Taj Residency Ernakulam Kochi
Taj Residency Ernakulam Hotel Kochi

146 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Family Hotel in Ernakulam #2 Spa Hotel in Ernakulam #2 Business Hotel in Ernakulam #2 Luxury Hotel in Ernakulam #4 Romantic Hotel in Ernakulam
Hotel Class
Number of rooms
108

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