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Catalonia Playa Maroma

Certificate of Excellence
GreenLeadersGold level
Carretera Federal #307 | Pto Juarez Km 360.250, Playa Maroma, Playa del Carmen 77710, Mexico
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Catalonia Playa Maroma
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Ranked #4 of 5 Hotels in Playa Maroma
Certificate of Excellence
GreenLeadersGold level
A recent review
4 of 5 stars reviewed yesterday
Julie H Rueil-Malmaison, France
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3,776 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rueil-Malmaison, France
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

In the heart of nature, this is a nice eco friendly hotel where your path cross those of cute coatis :) Pros: the environment, the long beautiful beach, shows at night are very qualitative and animation teams (French, Mexican and Italian) work very well together (very good synergy and relationships), the breakfast is very diverse, the fresh fruit cocktail bar,... More 

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Warsaw, Indiana
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

my wife and i had the good fortune to be able to stay at the catalonia for a week this may. it was her 1st trip ever on a plane, and out of the united states.the catalonia is a very well kept resort, that is in a jungle setting, with local wildlife roaming the grounds. the staff is top-notch. almost... More 

Was this review helpful? Yes 4
Senior Reviewer
10 reviews 10 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My family and I could not be happier with the Catalonia resorts. We were planning to go to Disney this year but both of my kids (boy 15, girl 8) would rather go back to Mexico after this vacation. You truly can not beat the quality and value of the Catalonia resorts.

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Enrico R, Director General at Catalonia Playa Maroma, responded to this review

Dear Bill, Thank you for sharing your magnificent comments through TripAdvisor and for having chosen us as your hosts in Mexico. We are very glad to read that we have fulfilled our purpose with you and your family. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to welcome you... More 

Montreal, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

First time going to Mexico. My fiancé and I travelled with another couple. Everything was perfect from the beginning. We booked a privileged room and checking in was a breeze. Took maybe 15 minutes. Room was spacious and clean and very close to the beach, but maybe a 5-10 minute walk from the lobby. I loved being surrounded with nature... More 

Was this review helpful? Yes 4
Enrico R, Director General at Catalonia Playa Maroma, responded to this review

Dear guest, We are thrilled to know that you had an amazing stay with us. Thank you for your nice remarks about our beautiful rooms, great beach and delicious food and beverage; specially your recognition for our “Tio Pedro" restaurant. Your comments will serve as an inspiration to our team to continue a work with passion, ensuring our valued guests... More 

Phillipsburg, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were there for 12 days, and it was wonderful. The weather was perfect and the staff couldn't do enough for you. We will definitely be going back. The room was beautiful and the maid service was excellent. The restaurants were fabulous and the service was beyond perfect.

Was this review helpful? Yes 2
Enrico R, Director General at Catalonia Playa Maroma, responded to this review

Dear Snookie, It is rewarding to know that you found in our resort a true place of relaxation and that your overall experience was pleasant. Your feedback has been shared to the team as a motivation to keep up our work, specially to our Housekeeping team. We sincerely hope we can have the honor of being your hosts soon. Enrico... More 

Austin, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I have to preface this by saying we were moved to their sister resort due to overbooking. However, this review is for the check-in process and how unorganized it was. We traveled with another couple and booked rooms to stay from 5/17 through 5/21. Upon arrival, we were placed in the lobby area and we were told someone would be... More 

Was this review helpful? Yes 7
Enrico R, Director General at Catalonia Playa Maroma, responded to this review

Dear Pam, We would like to thank you for your observations. We believe that it is only through listening carefully to the comments and suggestions of our customers, that we can keep the constant improvement. We’re truly sorry to know that you have a negative impression of the hotel. We sincerely hope to have an opportunity to welcome you back... More 

Stourbridge, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Went here in July 2013. Hotel was lovely with a kind of Iberostar feel about it. For us it was all about the beach which was stunning. Weather was great, people friendly and overall had a nice time. There was nightly entertainment which was not bad. a lot of Europeans go here which was fine for us as we live... More 

Was this review helpful? Yes 2
Enrico R, Director General at Catalonia Playa Maroma, responded to this review

Dear Daisycita: We´re very glad to know that you enjoyed our facilities, beach and specially highly satisfied with our service provided by our staff. We will share your wonderful comments with team as we are certain that they will be glad to read such remarkable notes. Thank you for sharing your feedback through this mean. We look forward to have... More 

Montreal, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Loved it, just loved it ! We went from may 10th to the 17th of may and had a great vacation ! Everything as great, the food was good (not as much for the buffet) but all the restaurants a la carte served very good dishes and the service was impeccable ! Our room was big and very clean, nice... More 

Was this review helpful? Yes 1
Enrico R, Director General at Catalonia Playa Maroma, responded to this review

Dear Vannat We thank you for taking the time to share your comments on Tripadvisor. It was a pleasure being your hosts during your recent gateway. We are delighted to read all your compliments on the facilities also that you enjoyed our delicious food in our restaurants a la carte , our beautiful beach without excluding the excellent service provided... More 

1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I love this resort. Every time I have stayed there it's been awesome. The staff at the Terraza (Quirino & Carlos Calderon are the best) & the other restaurants everyone is awesome & fantastic. The only downfall this time is that I booked a superior privileged room & I was down graded to a comfort suite. Who does, that? I... More 

Was this review helpful? Yes 9
Lisbon, Portugal
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed the Privilege part. Great room. Great room cleaning service, once we let our mobiles at the desk and had a notice informing that the room was not clean due to the valuable items that were not in the safe. The terrace restaurant was great for lunch a lá cart, no reservation needed. Some staff was very nice other... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Privileged room(11)
  • Very good(9)
  • Great time(8)
  • Animation Team(7)
  • White sand(6)
  • Best beach(6)
  • Main buffet(6)
  • Long walk(5)
  • Honeymoon suite(5)
  • Ceiling fan(4)
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