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Catalonia Playa Maroma

Certificate of Excellence
GreenLeadersPlatinum level
Carretera Federal #307 | Pto Juarez Km 360.250, Playa Maroma, Playa del Carmen 77710, Mexico
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Catalonia Playa Maroma
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4,005 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nanaimo, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was my wife's and I first trip to Mexico. I cant say enough good things about the friendly staff, food, location, beach and overall atmosphere of this resort. Thank you Catalonia Playa Maroma. For making this a perfect vacation. We cant wait to go back Patrick Caya B.C. Canada

Was this review helpful? Yes 1
Matosinhos, Portugal
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel has a great hi-fi for all guests (not just for who paid, like in the old days.), we had it everywhere, even at the beach! Big room, very good kitchen for an all inclusive. Lots of animals in the gardens. Those who don't like animals, don't enjoy this hotel, but then again, don't enjoy México! PS: you choose... More 

Was this review helpful? Yes 1
Enrico R, Director General at Catalonia Playa Maroma, responded to this review
Google Translation

Estimado 729 María Muchas gracias por enviarnos sus comentarios. Nos da mucho gusto saber que disfrutó de su estancia en... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had a fantastic time at this resort. Some details, so you can compare apples to apples... Stayed for a week, Sat-Sat in late July 2015. Privileged room on second floor in building 6 with great view of the water. Only bummer was the two double beds instead of a king that we had hoped for. But we got the... More 

Was this review helpful? Yes 4
Enrico R, Director General at Catalonia Playa Maroma, responded to this review

Dear Walter S We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. Hopefully, you could give us the opportunity to serve you again soon. Best Regards General Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My husband and I went to the Catalonia to celebrate our anniversary and my birthday. We had an amazing vacation! The beach is beautiful! There was seaweed but there are people out raking it and by 8am it really wasn't a problem. The food was good. We really liked the terrace restaurant and La Tortuga was great. The staff was... More 

Was this review helpful? Yes 1
Enrico R, Director General at Catalonia Playa Maroma, responded to this review

Dear Vanessa A We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. Hopefully, you could give us the opportunity to serve you again soon. Best Regards General Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

I wasn't overwhelmed by luxury. Perhaps I got what I paid for ($200/night with a family of four). The place is well maintained, but in my opinion it needs a refresher on the materials used for the bathrooms. The mexican a la carte restaurant was good. The pool was simply too warm. Either the water doesn't refresh often enough or... More 

Was this review helpful? Yes 3
Enrico R, Director General at Catalonia Playa Maroma, responded to this review

Dear Lux We would like to thank you for choosing our resort as your host on your recent gateway to our destination. Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. We are working on a daily basis to exceed our guest’s... More 

Harrison, Arkansas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We had very mixed emotions about this resort.Let me start with the good points by saying that overall this is a beautiful resort set in a jungle atmosphere with little creatures roaming around the walkways. Most of the staff were friendly and courteous with the exception of a couple that hung up on us because we could not speak Spanish.... More 

Was this review helpful? Yes 5
Enrico R, Director General at Catalonia Playa Maroma, responded to this review

Dear MadSoup We would like to thank you for choosing our resort as your host on your recent gateway to our destination. Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. We are working on a daily basis to exceed our guest’s... More 

common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Worst experience ever at this resort! Booked 6 months ahead, when we arrived they had over booked and had no rooms . They sent us to a sister resort an hour away for that night The next day they sent us to Catalonia. Then we had to wait till 3 pm for rooms . Wasted 2 days of my vacation... More 

Was this review helpful? Yes 9
Enrico R, Director General at Catalonia Playa Maroma, responded to this review

Dear Roy, My sincere apologies for what happened. As a service-oriented company, we have a firm devotion to accomplish our guest’s satisfaction; therefore, we are really sorry that you could not enjoy your vacations due to overbooking. It is possible we will not be able to recover your confidence to our brand, but we sincerely hope to have another opportunity... More 

Denver, Colorado
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

This is a difficult review to write. On one hand, the hotel itself has attractive qualities. The rooms are comfortable, food is good at the à la carte restaurants (although not great at the buffets), most of the staff are friendly and courteous, and the atmosphere is pleasant overall. We had a tasty dinner at the Terrace lounge and another... More 

Was this review helpful? Yes 9
Enrico R, Director General at Catalonia Playa Maroma, responded to this review

Dear Beachgoer We would like to thank you for choosing our resort as your host on your recent gateway to our destination. Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. We are working on a daily basis to exceed our guest’s... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Comfortable, clean rooms. Friendly and helpful staff everywhere. Jungle-like setting makes the experience very special The architecture style and colours used on the buildings for the suite accommodations really sets it apart. The a-la-carte restaurants have excellent menus and the buffet is spacious and welcoming with lots of variety. There is a bit of seaweed at certain times but nothing... More 

Was this review helpful? Yes 1
Enrico R, Director General at Catalonia Playa Maroma, responded to this review

Dear Filipe, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. Hopefully, you could give us the opportunity to serve you again soon. Best Regards General Manager More 

Plano, Texas
Level Contributor
42 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here from July 12-17, 2015. Overall a good experience. We have visited Cancun/Rivera Maya/Cozumel more than 10 times and stayed at All-Inclusive Resorts. This one I would say was marginal in comparison. Check In/Privileged/Room - We arrived around noon. We had a friendly greeting and a welcome drink. We were taken to the Privileged check in (which as a... More 

Was this review helpful? Yes 4
Enrico R, Director General at Catalonia Playa Maroma, responded to this review

Dear Guest, On behalf of Catalonia Playa Maroma, we would like to thank the time you are taking to share your feedback of your recent stay, being of the utmost importance for us and our main source to improve our facilities and service. We are grateful you took the time to specify the highlights of your trip. All your comments... More 

Hotel Review Summarization

What travelers say

  • Privileged room(11)
  • Very good(9)
  • Great time(8)
  • Animation Team(7)
  • White sand(6)
  • Best beach(6)
  • Main buffet(6)
  • Long walk(5)
  • Honeymoon suite(5)
  • Ceiling fan(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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