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Catalonia Playa Maroma

Certificate of Excellence
GreenLeadersPlatinum level
Carretera Federal #307 | Pto Juarez Km 360.250, Playa Maroma, Playa del Carmen 77710, Mexico
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1 room 1 guest
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Catalonia Playa Maroma
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4,089 Reviews from our TripAdvisor Community

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Traveler rating
    1,833
    1,518
    406
    198
    134
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1,034
2,100
72
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (455)
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English first
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    (4089)
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    (1147)
  • Jun-Aug only
    (1220)
  • Sep-Nov only
    (779)
  • Dec-Feb only
    (943)
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1 review
5 of 5 stars Reviewed 3 days ago NEW

Very friendly people and staff..This is a nice authentic resort. Good location. Has onsite watersports and has a nice white sand beach. Their entertainment is also very good (day and night). Rooms were very clean. Stayed in Privileged section. The resort has lot of greenery which is hard to find in others near beach.

Was this review helpful? Yes
Enrico R, Director General at Catalonia Playa Maroma, responded to this review

Dear Valu We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. Hopefully, you could give us the opportunity to serve you again soon. Best Regards General Manager More 

Fall River, Massachusetts, United States
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We just got back from one week in pure paradise! There were several people that stood out and made sure we were well taken care of, and I'd like to recognize them here. Ana at the front desk, Cecelia, Emanuele, Sergio & Enrique (just to mention a fe.) We arrived at our resort to be instantly greeted by Saul, who... More 

Was this review helpful? Yes 2
Enrico R, Director General at Catalonia Playa Maroma, responded to this review

Dear Kate On behalf of the Staff and Management of our Resort, we would like to thank the time you are taking to share your feedback of your recent stay, being of the utmost importance for us and our main source to improve our facilities and service. It is so nice to hear that you enjoyed your vacation and we... More 

Troy, Ohio, United States
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My Husband and I stayed here the week of August 10th. When we arrived we were offered a drink and we were directed to the Privileged office by a wonderful man who carried our bags down the walkway. We then were taken to our room where we got settled. The Ocean on the First two days was filled with seaweed... More 

Was this review helpful? Yes
Enrico R, Director General at Catalonia Playa Maroma, responded to this review

Dear Tiffany First of all, Congratulations!! We ́re so glad you had a great Wedding and Honeymoon with us. Thank you so much for your comments. Our staff is going to receive your kind comments. Mayra is going to be indescribable happy and moved about you comment (we are sharing it personaly with her). Your feedback will serve as an... More 

Lisbon, Portugal
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Let's dived this review in two parts: 1. What is great: The people! The majority of people that we interacted with were absolutely great! Everyone smiled, greeted us and was very helpful in all situations. I have been all over the world and this was one of the Best teams in hotels I have found. The environment The hotel is... More 

Was this review helpful? Yes 8
Enrico R, Director General at Catalonia Playa Maroma, responded to this review
Google Translation

Estimada Jose A Agradecemos sus comentarios respecto a su reciente visita a nuestro Resort. Lamentamos los inconvenientes que tuvo durante... More 

Campeche, Mexico
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We moved to this hotel, because we originally booked the Catalonia Puerta Aventura, but after arrival overthere the employee at the check-in desk recommend us to book to Playa Maroma due to it's more child friendly environment with wider beaches. after all this wasn't a bad change :-) spacious hotel with lot's of green (wild animals running around like coatis... More 

Was this review helpful? Yes 1
Enrico R, Director General at Catalonia Playa Maroma, responded to this review

Dear Arnaud_T1 We would like to thank you for choosing our resort as your host on your recent gateway to our destination. Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. We are working on a daily basis to exceed our guest’s... More 

Birmingham, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Travelled as party of 9 in total as honeymoon party. Was impressed with check in as booked superior / privilege. However when discussed with other guests was advised that we had paid for 10 restaurant visits and would have had 8 anyway. Only 1 turn down of bed-on last night.Honeymoon suite was supposed to have sea view but did not.... More 

Was this review helpful? Yes
Enrico R, Director General at Catalonia Playa Maroma, responded to this review

Dear Angie W We would like to thank you for choosing our resort as your host on your recent gateway to our destination. Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. We are working on a daily basis to exceed our... More 

Dallas, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Catalonia Playa Maroma from July 20th to July 26th. We traveled with a group of 17 family members. When we arrived we were greeted promptly with our welcome drinks and taken to the air conditioned privileged lobby. While in the lobby they had snacks and more drinks. While we waited they arranged our rooms and asked... More 

Was this review helpful? Yes 5
Enrico R, Director General at Catalonia Playa Maroma, responded to this review

Dear Texas tTraveler 223 We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. Hopefully, you could give us the opportunity to serve you again soon. Best Regards General... More 

Vigo, Spain
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We travelled in a group of 11 friends and we liked very much the installations and the activities. Nevertheless, our idea was only party and this hotel is better for families and couples of honeymoon, not too much animation. Moreover is too far from Playa del Carmen and each taxi is 60 dollars to and return.

Was this review helpful? Yes 1
Enrico R, Director General at Catalonia Playa Maroma, responded to this review

Dear Fatima Jóse. We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. Hopefully, you could give us the opportunity to serve you again soon. Best Regards General Manager More 

Oakville, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at Catalonia Playa Maroma, from July 27-Aug 4, before we left we read some reviews that made us worry, but honestly I'm not sure if these reviews were talking about the same place. The service was excellent, we were greeted with welcome drinks and had no issues checking in. Our concierge and butlers, Fermin, Miriam, Christina and Caroline... More 

Was this review helpful? Yes 6
Enrico R, Director General at Catalonia Playa Maroma, responded to this review

Dear Lilihaz We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. Hopefully, you could give us the opportunity to serve you again soon. Best Regards General Manager More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The beach in Playa Maroma is beautiful. The resort only has one pool (huge) and the staff has many activities for guests throughout the day. The majority of the guest at this resort speak Italian, French, Spanish and English. When a hotel employee is explaining something to a group ( like activities in the pool ) they will literally give... More 

Was this review helpful? Yes 1
Enrico R, Director General at Catalonia Playa Maroma, responded to this review

Dear FChain We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. Hopefully, you could give us the opportunity to serve you again soon. Best Regards General Manager More 

Hotel Review Summarization

What travelers say

  • Privileged room(11)
  • Very good(9)
  • Great time(8)
  • Animation Team(7)
  • White sand(6)
  • Best beach(6)
  • Main buffet(6)
  • Long walk(5)
  • Honeymoon suite(5)
  • Ceiling fan(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities (34)
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Beach (32)
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Garden View Room (45)
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Honey Moon Room (51)
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Pool (42)
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Privilage Room (45)
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Privilage Superior Room (47)
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The Hotel (72)

Management photos: Courtesy of the property manager

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Hotel & grounds (7)
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Other (1)
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