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Belmond Maroma Resort & Spa

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Highway 307, Kilometer 51 | Solidaridad, Playa Maroma, Playa del Carmen 77710, Mexico
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Belmond Maroma Resort & Spa
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905 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Belmond Maroma Resort & Spa
See the most recent reviews
NYC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 28, 2009

I visited with my husband for a quick trip. We loved it and the service was attentive and friendly without being intrusive. Our ocean view room was beautiful but it would have been nice to have a more private bathroom (only the toilet was in its own room). My only complaint is that the food, while good, lacked in spicy... More 

Was this review helpful? Yes 3
austria
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed April 13, 2009

The Good News: A very friendly staff Good food and service The Bad News: Rooms are in urgent need of repair Prices for room, drinks and food are on the high side The dense jungle around the hotel give rise to a lot of mosquiotes, spiders and fleas so bring lots of spray. The hotel needs to spray more.

Was this review helpful? Yes 5
fechaiz, Managing Director Mexico at Belmond Maroma Resort & Spa, responded to this review

Thank you for taking the time to share your comments regarding your recent visit to Maroma Resort & Spa. I really appreciate feedback from our guests as this provides me with important information that allows us to constantly find new and better ways of improving our hotel. Your positive comments about our food and the outstanding service provided by our... More 

London
Level Contributor
87 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 stars Reviewed April 7, 2009

We were at Maroma for a beach wedding over a long weekend. I can't speak more highly of this exquisite place. The service and food were phenomenal, and staff went out of their way to take care of each and every one of us. The beach was glorious, and there was nothing better than to lie back with a margarita.... More 

Was this review helpful? Yes 5
Frankfurt, Germany
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed April 2, 2009

We (couple, 40ish) just came back back from 2 wonderful weeks (Mar 10th-24th 2009) at Maroma Resort & Spa. We have stayed in other similarly priced hotels and resorts in the past and while we have sometimes liked the food better than we did at Maroma or stayed in nicer, larger rooms than we did at Maroma, this is place... More 

Was this review helpful? Yes 5
London
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 27, 2009

Sorry for the belated review, I stayed at Maroma in Feb 2008. We had spent 1 week in Merida and transferred by coach to Cancun where we had arranged for the hotel to pick us up for transfer to the hotel. From the first welcome by the staff to our drop off at the airport we had a wonderful week... More 

Was this review helpful? Yes 2
NYC
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 24, 2009

Maroma Resort is heaven! My husband and I booked Maroma for our destination wedding and from the moment we stepped foot on their grounds it was pure perfection. It's an intimate boutique resort with understand elegance. The resort is magnificent and you feel like you're part of real architecture and home...definitely not a typical chain hotel. The staff was great... More 

Was this review helpful? Yes 4
Md
Level Contributor
46 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed March 7, 2009

The Maroma, owned by Orient Express, is private and quietly sophisticated. The chefs will personalize your food just for you. The bed-sized chaises on the white sandy clean beach are reminiscent of ancient Egypt. Many famous people come to this resort because they can retain their privacy here. The roof-top dinner (only one table per night) is a marvelous experience... More 

Was this review helpful? Yes 2
Chicago
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed March 3, 2009

My background: 35 years old, married, living in Chicago. Have visited many fantastic hotels from the Four Seasons in Maui, Ritz Grand Cayman to One and Only in Bahamas. My wife and I just returned from Maroma on Feb 24, which was our second visit in the last 12 months to Maroma and just as special. After reading the positive... More 

Was this review helpful? Yes 12
New York City
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed March 3, 2009

I like to start the review with a few words about me to help you evaluate my comments: I am a 34 year old gay guy from NYC. My partner and I stayed here for 4 nights in February. We have traveled quite a bit and tend to stay at higher-end properties that are boutique-y or unique, rather than chains.... More 

Was this review helpful? Yes 8
Minneapolis, Minnesota
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed February 27, 2009

My husband and I spent a week at Maroma over Valentines day and absolutely loved it. We travel the world and always stay at very fine hotels(Four Seasons, Ritz...) The Maroma is a very special place that deserves every award it has won. We stayed in 3 different rooms during our stay-a garden, and two different ocean front rooms. Each... More 

Was this review helpful? Yes 7
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