We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Belmond Maroma Resort & Spa

5.0 of 5 Highway 307, Kilometer 51 | Solidaridad, Playa Maroma, Playa del Carmen 77710, Mexico
Hotel website
Hotel deals
Special Offer
Book now and save 15%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Certificate of Excellence 2014
Belmond Maroma Resort & Spa
Professional photos View all
Browse nearby
Belmond Maroma Resort & Spa
Write a Review

815 reviews from our community

Traveler rating
    636
    97
    38
    29
    15
See reviews for
55
498
21
14
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (815)
  • Mar-May only
    (218)
  • Jun-Aug only
    (183)
  • Sep-Nov only
    (183)
  • Dec-Feb only
    (231)
All months
There are newer reviews for Belmond Maroma Resort & Spa
See the most recent reviews
Ashburn, VA
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 23, 2007

We just returned and had a fabulous 9 day honeymoon. The resort was beautiful with exotic flowers and tree's lining the pathways, and the ocean is stunning! We staying in a Ocean View room and found it to be perfect! It was quiet, we could not see other rooms or balconies within view. When we arrived there were red rose... More 

Was this review helpful? Yes 3
Cedar Falls, IA
Contributor
14 reviews 14 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 21, 2007

We just returned from an amazing stay at Maroma. It was all I had hoped for and more. We stayed for 4 nights in a garden view room - it was lovely. Our room overlooked the flower pool. Yes, it was close to the spa and further away from the main building. However it wasn't that far of a walk... More 

Was this review helpful? Yes 6
PhoenixFF
Contributor
19 reviews 19 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 8, 2007

We just returned from a one week stay at Maroma. We found the resort to be near perfection. I really can not understand the few negative reviews. We stayed in an ocean-view room which was directly over the restaurant/beach bar. It was a very nice room and the a/c was so cold we had to turn it off several nights.... More 

Was this review helpful? Yes 5
San Diego
Contributor
14 reviews 14 reviews
14 hotel reviews
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed September 26, 2007

It pains me to write this, because I really really wanted to love this property. It is a beautiful property with average to mediocre management and service. And at the prices they charge, it should be a beautifuly property with incredible service. I honestly cannot understand the rave reviews this hotel gets on this site, normally I find the reviews... More 

Was this review helpful? Yes 12
miami
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 23, 2007

After deciding on the Maya Riviera, we decided on the Maroma after reading Tripadvisors review. It might have been the high expectations, but we were somewhat disappointed. We arrived at approximately 1230. We called in advance and they assured us that if our room wasnt ready we would be able to change and sit by the pool when waiting for... More 

Was this review helpful? Yes 8
Crowley, LA
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 21, 2007

We traveled to Maroma to celebrate our 25th wedding anniversary at the suggestion of a friend, and returned yesterday. We were expecting a very nice resort atmosphere and great service, but nothing could have prepared us for the perfection we found. Immediately upon arrival we were escorted on a brief tour of the property with an explanation of the many... More 

Was this review helpful? Yes 6
New York, NY
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 27, 2007

I had the unique advantage (and disadvantage) of staying at this elegant resort several days before Hurricane Dean made its way to the Yucatan. Finding out how a hotel will take care of you in the advent of an impending hurricane will tell you a lot about the professionalism of the staff. This hotel, its amenities and the service defined... More 

Was this review helpful? Yes 3
Boston
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 15, 2007

We stayed in Maroma for our 9 days honeymoon. The experience cannot be any better. The resort is secluded and very romantic. Accommodation - We had a junior suite and it is exceptional. Large bathtub, very clean and spacious, lots of clean comfy towels, Molten Brown products, and most impressive, the beach-front location and picture-perfect terrace view. Beach and Ocean... More 

Was this review helpful? Yes 6
Houston, TX
2 reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 10, 2007

This was one of the best place place we have ever stayed at! This was the second stop on our honeymoon (which we recently returned from). The rooms are great (especially the junior suite). Every night when you return to your room, the staff has lit candles all around and turned down your bed, refreshed any items that may need... More 

Was this review helpful? Yes 1
Baltimore, MD
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 3, 2007

Just returned from our 10-day honeymoon in the Riviera Maya. Spent our first three days at Maroma, knowing we would need complete relaxation after the wedding and wanted to be a little pampered. A little, is an understatement. The staff, the food, the service and the surroundings were all top notch. It's pricey, no doubt -- we booked a garden... More 

Was this review helpful? Yes 3
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Belmond Maroma Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • El Sol(6)
  • Beach bed(6)
  • Very good(4)
  • Ocean views(4)

Additional Information about Belmond Maroma Resort & Spa

Address: Highway 307, Kilometer 51 | Solidaridad, Playa Maroma, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Maroma Resort & Spa 5*
Number of rooms: 63
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Expedia, Cheap Tickets, HotelTravel.com, Despegar.com, Odigeo, TripOnline SA, Jetsetter and Tingo so you can book your Belmond Maroma Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort Spa
Maroma Hotel Playa Del Carmen
Hotel Style:
#1 Family Hotel in Playa Maroma
#2 Luxury Hotel in Playa Maroma
#2 On the Beach Hotel in Playa Maroma
#2 Romantic Hotel in Playa Maroma
#2 Spa Hotel in Playa Maroma
#2 Top resorts Hotel in Playa Maroma

913 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (516)
Viewed
Pool/beach area (93)
Viewed
Dining (65)
Viewed
View from room (40)
Viewed
Hotel & grounds (89)
Viewed
Room/suite (81)
Viewed
Bathroom (3)
Viewed
Other (145)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (382)
Viewed
Amenities (89)
Viewed
Beach (20)
Viewed
Deluxe Ocean View Room (37)
Viewed
Garden View Master Suite (63)
Viewed
Oceanfront One Bedroom Suite (87)
Viewed
Pool (9)
Viewed
Restaurants and Bars (29)
Viewed
The Hotel (48)

Management photos: Courtesy of the property manager

Viewed
All management photos (16)
Viewed
Hotel & grounds (8)
Viewed
Dining (2)
Viewed
Room/suite (4)
Viewed
View from room (1)
Viewed
Pool/beach area (1)
Hotels you might also like...
Check In Check Out
Price Your Stay