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Belmond Maroma Resort & Spa

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Highway 307, Kilometer 51 | Solidaridad, Playa Maroma, Playa del Carmen 77710, Mexico
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1 room 1 guest
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Belmond Maroma Resort & Spa
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920 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Belmond Maroma Resort & Spa
See the most recent reviews
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We recently spent four days at the Belmond Maroma during our trip to the Riviera Maya. It was our first time in that part of Mexico, so we decided to split our time between a resort at Mayakoba and the Belmond. We frequently stay at Four Seasons resorts, and go to the One and Only Palmilla every year, and, after... More 

Was this review helpful? Yes 10
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Andrew, I sincerely thank you, on behalf of our hotel and my team, for the lovely comments you have shared of your recent stay in our little paradise. We are delighted to know that your stay at Belmond Maroma Resort & Spa was perfect and met your expectations, despite the inconveniences with the sargassum. I believe this is a... More 

London, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just wrapped up a five-night stay at the Belmond Maroma. What an impressively run, beautifully maintained property. Prior to our arrival, the hospitality desk was in touch to inquire about specific experiences - day trips, snorkel/dive experiences, spa treatments - we might be keen on. We were then greeted warmly upon arrival and given a tour of carefully maintained grounds.... More 

Was this review helpful? Yes 1
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear guest, I appreciate the time you took to share your review about your recent stay in our little paradise with me and the TripAdvisor readers. It is a true pleasure to read that you have enjoyed your stay at Belmond Maroma Resort & Spa and that our team has created memorable experiences that you have taken back home. We... More 

Chicago, Illinois
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed July 19, 2015

We recently traveled to Maroma for the second time over the 4th of July, and if possible, it exceeded the expectations we had based on our first visit. Our arrival was in the evening, and driving up through the jungle as the sun was setting was simply beautiful, as the grounds were just being lit by the thousands of candles... More 

Was this review helpful? Yes 3
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, First of all, thank you for choosing our hotel for your second stay and for sharing with me and the TripAdvisor Community such a detailed feedback of your recent stay in our little paradise. I am delighted to learn that your experience at Belmond Maroma Resort & Spa was unforgettable and that you enjoyed our unique atmosphere with... More 

Wyomissing, Pennsylvania
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 18, 2015

Having never traveled to Mexico previously, we had some trepidations about spending our summer vacation at the Belmond Maroma. However, the reviews were all so outstanding, and with our travel agent's reassurances, we spent 8 glorious nights at this paradise… Everything described in the previous reviews is true. Our accommodations were spectacular. Our room opened out directly on the beach... More 

Was this review helpful? Yes
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, Thank you very much for choosing our lovely hotel, Belmond Maroma Resort & Spa for your first stay in Mexico and for sharing your great experience with all Trip Advisor’s readers. It is a true pleasure to read that you have enjoyed your stay with us and that our team has created memorable experiences that you have taken... More 

Austin
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 10, 2015

Just returned from my fourth time to Belmond Maroma, and it is still just as sad to leave now as it was the first time I went. Beyond being paradise (which it is), the service from the staff is what can't be beat here. Many of the employees have been here 10 years or longer and seeing their friendly faces... More 

Was this review helpful? Yes 3
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Craig, Thank you very much for choosing, for the fourth time, Belmond Maroma Resort & Spa for your stay and for sharing your great experience and your photos with all Trip Advisor’s readers. It is a true pleasure to read that you have enjoyed your visit and that our team has created memorable experiences that you have taken back... More 

Riviera Maya
1 review
5 of 5 stars Reviewed July 7, 2015

Very welcoming and relaxing. Every need taken care of for you with pleasure! Second visit and when we came back we were greated like family. You can make this a party type place or a stay to yourself and relax type of place. Whatever you want....you get it here! Amazing food and nice cooling snacks brought to you right on... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, Thank you very much for choosing our little paradise, Belmond Maroma Resort & Spa for your stay for the second time and for sharing your great experience with all our Trip Advisor’s readers. I am pleased to learn that we have surpassed your expectations with our seamless service and that you enjoyed your stay while being embraced by... More 

Montclair, New Jersey
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 30, 2015

I've been to Maroma twice. Our first stay was 12 years ago. Then we stayed again a few years ago when it was owned by Orient Express. I found it exceptional both times. I want to be very clear about how I travel, what I expect, and why I found this place so lovely. I consider myself open to all... More 

Was this review helpful? Yes 3
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

I sincerely thank you for your support and for your kind comments you have shared with me and with the TripAdvisor Community. We are pleased to learn that you enjoyed your stay in Belmond Maroma Resort & Spa and got a true authentic experience, full of delightful gastronomic flavors at our privileged location in the Riviera Maya. I gladly shared... More 

Houston, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 29, 2015

Very nice property, clean and well kept. Lovely beach. Understated and elegant vibe, romantic and upscale. Outstanding and refined service, especially on the beach, in a small and exclusive resort. They almost make you feel like you are the only guest on the premises. The one-bedroom beachfront suite is magnificent, with two porches, a plunge pool and outdoor shower, a... More 

Was this review helpful? Yes 1
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear guest, Thank you for choosing our lovely hotel, Belmond Maroma Resort & Spa as your holiday destination. I am glad to learn that you had a wonderful experience while enjoying one of our beautiful suites and being pampered by our friendly staff. Additionally, know that I have taken notes of your comments and I will discuss this with my... More 

Austin, TX
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed June 29, 2015

My husband and I stayed for 9 nights in June. We stayed in a deluxe ocean view room. Room 22. You will love this hotel. The staff are so attentive and genuinely nice. We had a beautiful ocean view. Our room was above the restaurant on the third floor. It was so convenient to everything. The room itself was plenty... More 

Was this review helpful? Yes 1
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, There is not a better way to start the day than reading such lovely comments. Thank you for taking a moment to share your review with me and the TripAdvisor readers. I am glad to know that your stay in our little paradise, Belmond Maroma Resort & Spa was memorable and that my team created wonderful memories; I... More 

London, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 28, 2015

We enjoyed our stay, service was good and it i a lovely resort, but poor value for money. We've stayed in palace resorts (moon palace and aventura palace-now a different name), real resorts (royal playa del carmen), and secrets (sliversands), and I can say that belond is no better than secrets or royal playa del carmen. As I said, no... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Jefferey, Thank you for taking a moment to share your review with me and the TripAdvisor readers regarding your recent stay at Belmond Maroma Resort & Spa. We are glad to learn that you enjoyed your stay with us in our little paradise while being pampered by our friendly staff. I appreciate your concern regarding our pricing and would... More 

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