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Belmond Maroma Resort & Spa

5.0 of 5 Highway 307, Kilometer 51 | Solidaridad, Playa Maroma, Playa del Carmen 77710, Mexico
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Belmond Maroma Resort & Spa
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Belmond Maroma Resort & Spa
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813 reviews from our community

Traveler rating
    635
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    38
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55
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Chicago, Illinois
Contributor
12 reviews 12 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

When One and Only Pamilla closed for the season, our reservation was cancelled. To my wife and me, Pamilla is one of the best resorts in Mexico or North America and is the standard by which a resort should be measured. Maroma is just a step or two behind. The rooms and appointments are first class; the grounds are magnificent;... More 

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Toronto, Canada
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

This was our second trip to Maroma in 2 years - we'll be back. Both times we found ourselves thinking "this place is ideal - there's nothing you'd want any other way". We ran the length of 2.5km cove past some other resorts and unmaintained areas, to discover that without question, Maroma has the finest stretch of beach. The cab... More 

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Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

We found ourselves immersed once again in a warm welcome from both the staff and the exquisitely enchanting grounds . . . and it's worth mentioning that from all our world travels, Freddy's wins the #1 prize for best bar!. In short, doesn't get much better than Maroma in terms of ambiance, friendliness, quality, location, and simply a magical place... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your experience during your stay in Belmond Maroma Resort & Spa. I am happy to learn that your second stay with us was outstanding and that you was disconnected from reality enjoying the service and food we are well know about. Hoping to welcome you back for your next holidays,... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everything from the complimentary morning coffee service to bath amenities to the beachside ice cream cart and frozen grapes to the turn down service, gorgeous spa and warm staff...this place is sacred!

Review collected in partnership with this hotel

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BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Lindsey, Thank you so much for your review and for share it with our TripAdvisor readers. I am happy to know that you felt surrounded by the magic of Belmond Maroma Resort & Spa during your visit with us. We hope to welcome you back very soon. Saludos cordiales, Federico Echaiz Managing Director More 

Philadelphia, PA
Contributor
15 reviews 15 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

This was easily the best experience we have had in Mexico after 5+ trips. The location is secluded and private and is situated in somewhat of a jungle. It is really cool to walk through. The beach itself is soft, white sand and the staff cleans up the seaweed meticulously every day. There are plenty of beds to sit on... More 

Was this review helpful? Yes 1
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, Thank you very much for such beautiful comments and for taking the time to share your review on TripAdvisor community. I am very happy to learn that you truly enjoyed an authentic experience filled with Mexican flavors and that every member of the Maroma Family went beyond to pamper you and made you feel in paradise, especially Moises.... More 

Riviera Maya
1 review
5 of 5 stars Reviewed 1 week ago

Authentically designed, a real Mayan retreat set in a former plantation in the middle of a jungle with its own beach. The staff treat you as if you are their personal guest in their home. Stunning location, stunning food, I really can not put in words how luxurious this place is. If you want authentic Mayan and Mexican luxury set... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, I truly appreciate you taking the time to share your experience with us and the TripAdvisor community. Belmond Maroma Resort & Spa is well known by the authentic Mexican experience we offer and the natural beauty we are surrounded by; I am happy to learn that you enjoyed every space, flavor and texture of this beautiful place. We... More 

Oviedo, Florida
1 review
5 of 5 stars Reviewed 1 week ago

This was our second visit to this resort, and we enjoyed it immensely on both visits. It is beautiful, peaceful and relaxing, with many special touches that we've never found in another hotel. The staff is second to none, and I think that Hospitality Programs would greatly benefit from visiting Maroma and seeing what first class hospitality is all about!... More 

Was this review helpful? Yes
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, There is no better way to start the day with such beautiful comments. Thank you for taking the time to share them with me and the readers of TripAdvisor. I am pleased to read that we exceed your expectations and that you enjoyed to be pampered by our friendly staff; I certainly will share your comments with our... More 

Senior Contributor
21 reviews 21 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Relaxation at its finest. This place is all by itself secluded by a jungle. We stayed in what they call the "Tony Blair Suite" and it was nice. Excellent view of the ocean and the jungle and was very close to everything at the resort. There was a smaller pool that was surrounded by jungle that we really liked. Had... More 

Was this review helpful? Yes
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, Thank you very much for choosing Belmond Maroma Resort & Spa for your stay and for sharing your encouraging experience with all Trip Advisor’s readers. I am glad to learn that you enjoyed your stay while being embraced by the magic of this beautiful place and our exotic vegetation and the natural beauty we have to offer. We... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

This is an absolutely perfect hotel for a couple getaway. You will never need to leave the property, no need for pesos, no hassle. Just a luxurious and gorgeous experience. Not so great for kids as it is set up more for adults, but if you're a couple, this is where you should go.

Review collected in partnership with this hotel

Was this review helpful? Yes
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, Nothing is more satisfying than to know that our guests get back home still marveled by their recent stay with us. Thank you for give us the opportunity to be a part of your life and for taking the time to share your comments with us and the TripAdvisor community of your recent stay in Belmond Maroma Resort... More 

Jupiter, Florida
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just returned from this property a few days ago. Very nice atmosphere. For this area in Maroma this is the place to go. Great service staff. Food is very good. Rooms are nice although we found the mattress to be on the hard side. Stayed in an ocean front view room. Nice but the location near the bar can be... More 

Was this review helpful? Yes
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, Thank you for choosing Belmond Maroma Resort & Spa as your getaway destination. Be sure that your feedback is very much appreciated, thank you for taking the time to share it with me and other readers of TripAdvisor. I am happy to learn that the despite the minor situations mentioned, you have enjoyed your stay with us and... More 

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Hotel Summarization (Beta)

What travelers say

  • El Sol(6)
  • Beach bed(6)
  • Very good(4)
  • Ocean views(4)

Additional Information about Belmond Maroma Resort & Spa

Address: Highway 307, Kilometer 51 | Solidaridad, Playa Maroma, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Maroma Resort & Spa 5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort Spa
Maroma Hotel Playa Del Carmen
Hotel Style:
#1 Family Hotel in Playa Maroma
#2 Luxury Hotel in Playa Maroma
#2 Spa Hotel in Playa Maroma
#2 Romantic Hotel in Playa Maroma
#2 Top resorts Hotel in Playa Maroma
#2 On the Beach Hotel in Playa Maroma

907 photos of this hotel

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