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Belmond Maroma Resort & Spa

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Highway 307, Kilometer 51 | Solidaridad, Playa Maroma, Playa del Carmen 77710, Mexico
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Belmond Maroma Resort & Spa
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Belmond Maroma Resort & Spa
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898 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Montclair, New Jersey
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I've been to Maroma twice. Our first stay was 12 years ago. Then we stayed again a few years ago when it was owned by Orient Express. I found it exceptional both times. I want to be very clear about how I travel, what I expect, and why I found this place so lovely. I consider myself open to all... More 

Was this review helpful? Yes 2
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

I sincerely thank you for your support and for your kind comments you have shared with me and with the TripAdvisor Community. We are pleased to learn that you enjoyed your stay in Belmond Maroma Resort & Spa and got a true authentic experience, full of delightful gastronomic flavors at our privileged location in the Riviera Maya. I gladly shared... More 

Houston, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Very nice property, clean and well kept. Lovely beach. Understated and elegant vibe, romantic and upscale. Outstanding and refined service, especially on the beach, in a small and exclusive resort. They almost make you feel like you are the only guest on the premises. The one-bedroom beachfront suite is magnificent, with two porches, a plunge pool and outdoor shower, a... More 

Was this review helpful? Yes 1
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear guest, Thank you for choosing our lovely hotel, Belmond Maroma Resort & Spa as your holiday destination. I am glad to learn that you had a wonderful experience while enjoying one of our beautiful suites and being pampered by our friendly staff. Additionally, know that I have taken notes of your comments and I will discuss this with my... More 

Austin, TX
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed for 9 nights in June. We stayed in a deluxe ocean view room. Room 22. You will love this hotel. The staff are so attentive and genuinely nice. We had a beautiful ocean view. Our room was above the restaurant on the third floor. It was so convenient to everything. The room itself was plenty... More 

Was this review helpful? Yes
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, There is not a better way to start the day than reading such lovely comments. Thank you for taking a moment to share your review with me and the TripAdvisor readers. I am glad to know that your stay in our little paradise, Belmond Maroma Resort & Spa was memorable and that my team created wonderful memories; I... More 

London, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We enjoyed our stay, service was good and it i a lovely resort, but poor value for money. We've stayed in palace resorts (moon palace and aventura palace-now a different name), real resorts (royal playa del carmen), and secrets (sliversands), and I can say that belond is no better than secrets or royal playa del carmen. As I said, no... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Jefferey, Thank you for taking a moment to share your review with me and the TripAdvisor readers regarding your recent stay at Belmond Maroma Resort & Spa. We are glad to learn that you enjoyed your stay with us in our little paradise while being pampered by our friendly staff. I appreciate your concern regarding our pricing and would... More 

los angeles
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Belmond Maroma is all about the beach as the hotel has a tremendous amount of beach frontage, one of the best beaches in the Riviera Maya. Great service, quiet graciousness....unpretentious elegance. A perfect place to slow down. Rooms are traditional Mexican style - with marble floors and Mexican style furniture. Lovely bathrooms and beautiful lush grounds. This coast is having... More 

Was this review helpful? Yes 1
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your experience during your recent stay in Belmond Maroma Resort & Spa. Nothing is more satisfying than to learn we have met our valued guests' expectations. We will continue offering nothing but outstanding food, the best beach and the warmest top notch staff you will ever meet. The Belmond Maroma... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

A friend of mine decided to get married in that hotel. It surely was not the cheapest but I thought was gonna be nice. And boy was I wrong!! The rooms were very old and clearly weren't rain proof. Unfortunately we got rain one day and we had leaks coming in from the windows. One of the leaks was on... More 

Was this review helpful? Yes 1
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Adrian, I am sorry to learn just now of this situation; your feedback is of the utmost importance to me in our daily efforts of providing the service and attention you deserve. At this point, I have but to apologize for the inconveniences encountered due to the sudden and unexpected amount of rain that fell over the weekend in... More 

Riviera Maya
1 review
5 of 5 stars Reviewed 2 weeks ago

Staff was excellent. Jimena very helpful with our son's wedding (Clark/Kaufmann) The staff at Freddie's were great!! Freddie, Manuel, & Victor kept everyone loose and relaxed. Alejandro was very accommodating on our check in procedure. The wait staff for breakfast was wonderful as were the guys on the beach. Moses and Hernando, I believe? There were others but there names... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, It was a lovely wedding, thank you for choosing Belmond Maroma Resort & Spa for such a memorable and special occasion for you and your family. I truly appreciate the time you took to share your comments concerning your recent stay with us and the TripAdvisor community. Our Belmond Maroma family works so hard every day looking for... More 

London, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

By far the best holiday to date. The food is out of this world, the beach view is beautiful and such welcoming staff. Despite being a 5-star hotel and Arnold Schwarzenegger's favourite location (I actually sat in his chair at Victor's bar), they don't call you sir or madam but rather by your first name in order to establish an... More 

Was this review helpful? Yes 1
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, Thank you for your kind comments and for sharing your experience with me and the TripAdvisor readers. We are delighted to know that your stay at Belmond Maroma Resort & Spa was memorable and met your expectations. We value all comments as they encourage us to keep working every day to better our service and we hope to... More 

Greensboro, North Carolina
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Assuming you are looking for a memorable experience (and are ready to pay for it), Belmond will get it absolutely right for you. We've had several experiences with Belmond (and it's predecessor Orient Express) over the years and they all display meticulous attention to detail. The service is exceptional and nothing is too much trouble for them. While you're there... More 

Was this review helpful? Yes 1
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Brian, On behalf of Belmond team, I appreciate your support in having choosing our different properties around the world to fill your memories with unforgettable experiences. I sincerely thank you for choosing Belmond Maroma Resort & Spa as your romantic spot to celebrate your 45th Anniversary and for taking the time to share your kind comments with me and... More 

Athens, GA
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If you are spending $500 a night for a resort that is not all-inclusive, you may not care what other costs are involved. If, however, you’ve saved so you can splurge on some place nice, this review is for you. This place is fabulous. It’s a nice stretch of beach just south of Cancun, somewhat secluded and intimate. The staff... More 

Was this review helpful? Yes 2
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, Thank you for sharing with us and the TripAdvisor readers your comments about your recent stay at Belmond Maroma Resort & Spa. I am glad to learn that your experience in our little paradise was memorable and that you got to relax and feel pampered by our friendly staff. I appreciate your concern regarding our pricing and would... More 

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Deluxe Ocean View Room (37)
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Oceanfront One Bedroom Suite (87)
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