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Belmond Maroma Resort & Spa

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Highway 307, Kilometer 51 | Solidaridad, Playa Maroma, Playa del Carmen 77710, Mexico
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25% Discount on Suites
Best prices for: 1 room 1 guest
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Belmond Maroma Resort & Spa
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Belmond Maroma Resort & Spa
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867 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Alamo, California
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently stayed here for a combination business/pleasure trip. The first half was a group event for my husbands company. The hotel and staff were phenomenal. The events were organized, well staffed with wonderful employees and the food and drinks were excellent. Our room was unbelievable, spacious and inviting. We had an ocean front suite with its own dipping pool... More 

Was this review helpful? Yes 2
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, Thank you for choosing Belmond Maroma Resort & Spa for your important group event and for taking the time to share your comments with us and the TripAdvisor readers. I am pleased to learn that the event of the group was a success and that my team was able to surpass your expectations, while allowing you to enjoy... More 

Melbourne
Senior Contributor
42 reviews 42 reviews
40 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This place surprised me to say the least. On driving down the dirt track to its entrance I was not sure what to expect. And then BANG! Paradise beckons. What a great location. Great bars, beach, food, spa and rooms. As good as it gets in this part of the world.

Was this review helpful? Yes 2
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, I appreciate you taking the time to share your review on your recent stay at Belmond Maroma Resort & Spa in the TripAdvisor platform. I am glad to know that your experience with us, in this little piece of heaven was memorable and hope to have the opportunity to welcome you back in the near future. Best regards,... More 

Los Angeles
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We loved the resort. Though a little remote, it has everything you need for a peaceful stay. Fantastic spa. Lovely restaurant. Great beach and pool areas. We had a couple of problems while we were there but they were dealt with quickly. I wish they had a better kids program offering more activities for our children would have been a... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, I would like to thank you for choosing Belmond Maroma Resort & Spa as your holiday destination and for taking the time to share your review through this platform. I am glad to know that your overall experience with us was a peaceful and memorable one, despite the inconveniences encountered. Be confident that I have taken notes regarding... More 

Greater London, United Kingdom
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Belmond Maroma has 63 rooms, two tennis courts, a fitness centre and a diving centre. This is not an all inclusive hotel, the maximum upgrade meal plan is Full Board. It's very different to all the other all inclusive resorts as this is definitely more quaint and upper class. Wine cellar available with a wide variety and daily themed evenings.... More 

Was this review helpful? Yes 2
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, Be sure that your feedback is very much appreciated. Thank you for taking the time to share it with the TripAdvisor community. We are pleased to learn that your stay at Belmond Maroma Resort & Spa was memorable. We value all comments as they encourage us to improve our service and to offer the best to our guests... More 

1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Belmond Maroma is a wonderful resort. Lovely rooms, quaint and private setting. The beach is amazing. Our family of 4 enjoyed the spa immensely. The food is excellent. The lobster tacos, guacamole, handmade tortillas for breakfast,and the fresh juices are all standouts. The service, overall, is excellent. The staff is unfailingly kind, from the wait staff to the spa... More 

Was this review helpful? Yes 4
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Suzanne, Thank you for taking the time to share your experience during your recent stay in Belmond Maroma Resort & Spa with me and this huge community TripAdvisor is. I am glad to learn that your overall experience in our little paradise has been memorable despite the inconveniences encountered with our concierge staff for which I apologize and would... More 

Birmingham, Alabama
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A former coconut plantation, the Belmond Maroma does not disappoint. Our family had three rooms and they were all lovely. We preferred ocean views, but the garden views would be lovely facing the jungle with monkeys playing and birds singing. I never saw a bug inside or out. One naturally expects the usual amenities and they are here, but we... More 

Was this review helpful? Yes 2
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Carolyn, I sincerely thank you, on behalf of our hotel and staff, for the kind comments you have shared. We are delighted to know that your stay at our Belmond Maroma Resort & Spa was perfect and met your expectations. We will continue offering nothing but outstanding food, the best beach and the warmest staff you will ever meet.... More 

Atlanta, Georgia
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We just spent a long weekend with our three children ages 10, 9 and 9 at the Belmond Maroma resort in Mexico. It was a wonderful experience from start to finish. I had selected the resort because it was recommended by Andrew Harper Travel website. Once again the Harper recommendation was right on target! Thanks! Everyone at the resort were... More 

Was this review helpful? Yes 2
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, I sincerely appreciate you taking the time to share your review of your recent stay at Belmond Maroma Resort & Spa with me and the TripAdvisor community. We are delighted to know that your stay in our little paradise met your expectations with our seamless service while being embraced by the magic of our unique atmosphere with our... More 

Boston, Massachusetts
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was our fifth visit to Maroma. Words fail to do justice to the magic and beauty that exist here, one of our favorite adult getaways. The staff is exceptional and anticipates your every need. Our mornings were spent reading under an umbrella on the pristine beach, wandering up to enjoy lunch at Freddy's Tequila and Ceviche Bar. The concierge... More 

Was this review helpful? Yes 2
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Joey, Thank you for choosing Belmond Maroma Resort & Spa for your fifth stay and for sharing your review with us and the TripAdvisor readers. We are pleased to learn that you enjoyed your stay in our hotel and got a true authentic experience, full of delightful gastronomic flavors at our privileged location. The entire team is looking forward... More 

Miami
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed March 31, 2015

Stayed for four nights with my husband. We were celebrating our 10th wedding anniversary. This was our fourth visit to Mexico (Riviera Maya and Cancun) and this has been the most wonderful hotel we have stayed in Mexico. It is relatively a small hotel (only approx. 65 rooms). The customer service is top notch. All of their employees are very... More 

Was this review helpful? Yes 3
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, Thank you for choosing our little paradise to celebrate such a special occasion and I appreciate for taking the time to share your review with us and with the TripAdvisor community. I am glad to learn that your experience was unforgettable, enjoying every piece of the Mexican culture while being pampered by our friendly staff. I will be... More 

Highland Park, Illinois
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 30, 2015

I can't say enough about this place as it exceeded my very high expectations, but here goes (I'll try to do it justice) ... The best sand on a beach that I have ever experienced (even with the apparently unusual amounts of seaweed that had washed up at waters edge and that they did their best to keep removing). My... More 

Was this review helpful? Yes 4
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Marc, This could be one of the most complete feedbacks we have had and I would like to thank you for taking a moment to share it with me and with our TripAdvisor readers. I am delighted to read that your recent experience at Belmond Maroma Resort & Spa was fantastic and that you were able to enjoy a... More 

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