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Belmond Maroma Resort & Spa

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Highway 307, Kilometer 51 | Solidaridad, Playa Maroma, Playa del Carmen 77710, Mexico
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1 room 1 guest
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Belmond Maroma Resort & Spa
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921 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Minneapolis, Minnesota
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

Sorry about the late review! My husband and I travelled here in late July for a five day vacation at Maroma. As I have reviewed Maroma in the past, I will try and be more precise in this review so as to not repeat myself too much. But as always, the trip was wonderful. As other reviews are stating, the... More 

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Fort Worth, Texas
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great staff! Attention to personal detail is impeccable! Called you by name. Going the extra mile to make your stay at the hotel second to none. Breakfast was superb and dinner at both restaurants unforgettable. The view at anytime of the day of the ocean from the restaurants was beautiful!

Review collected in partnership with this hotel

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Basel
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Belmond is quite a hidden place. Coming from the street you barely notice the entrance which is shared with other hotels. The check in was and reception was very good. Although our arrival was between 3 and 4PM the room was still not ready even with early check in possibility announced. The room size is average for resort hotels... More 

Was this review helpful? Yes 1
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, We appreciate you for taking a moment to share your experience of your recent stay at Belmond Maroma Resort & Spa with me and the TripAdvisor readers. I am glad to know that your overall experience was great despite the inconveniences with the food, for which I would like to apologize. Belmond Maroma is well known for offering... More 

San Francisco, California, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Belmond Maroma definitely exceeded my expectation! We had rehearsal dinner, wedding ceremony and reception at the hotel for 90 people. Most of my guests stayed at the hotel for 4-7 days and everybody was so pleased with everything. My husband wrote this letter to Karina, the event manager who took care of my wedding event: "Dear Karina, Thank you for... More 

Was this review helpful? Yes
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Gigi & Scott, First of all, congratulations! Thank you for giving us the confidence to celebrate with you such an incredible moment, your Wedding. I am glad to know that my team went beyond to surpass every expectation you had and that you enjoyed an amazing time while being embraced by the magic of this little piece of paradise.... More 

London, United Kingdom
Level Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago credit card Amex Card Member Review

This place is impeccable and like no other!! From the start, the arrangements were very easy. I originally booked on booking.com but found a better offer through their website. I contacted them and they easily transferred my pre-paid deposit from booking.com to my new reservation and paid for the rest via email, no penalties or fees. Arrival to this resort... More 

Was this review helpful? Yes 3
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, I sincerely thank you for sharing with us your feedback about your recent stay at Belmond Maroma Resort & Spa. Definitely, comments such as yours uplift our spirit. I will be more than happy to share them with the rest of my team, especially with those you kindly remember. This will always be your paradise home away from... More 

Syracuse, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I just had 4 wonderful nights at this hotel. The staff is first rate. Anything you need, they will make it happen. Service on the beach where we spent everyday was attentive and friendly. Jefferson was our man on the beach and we wanted for nothing. Breakfast was fantastic and again if you were looking to personalize... More 

Was this review helpful? Yes
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, I sincerely thank you for have taking a moment to share your experience of your recent stay at Belmond Maroma Resort & Spa with all our TripAdvisor Readers. I have also shared your comments with my team, especially with those who you kindly remember. Finally, I am happy to learn that you had a wonderful experience while being... More 

New York City, New York
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Excellent facilities and customer service. They always accommodated the needs of our 2 and a half year old baby with a smile. We had a great time and enjoyed all the facilities. Food was always excellent. We will come back !

Was this review helpful? Yes
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your experience during your recent stay in Belmond Maroma Resort & Spa. Nothing is more satisfying than to learn we have met our valued guests' expectations. It is a true pleasure to read that you have enjoyed your stay with us and that our team has created memorable experiences that... More 

New York City, New York, USA
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

On the best stretch of beach in Riviera Maya. Property is stunning and beautifully maintained. Feels like an elegant hacienda on the beach. Staff couldn't be more helpful. We have never visited a hotel with better service - anywhere. Even 5* hotels in Thailand could learn a thing or two from the staff t Belmond Maroma. The food is great... More 

Was this review helpful? Yes
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Michael, Thank you for taking a moment to share your experience with me and our TripAdvisor readers. It is a true pleasure to read that you have enjoyed your stay at Belmond Maroma Resort & Spa and that our team has created memorable experiences that you have taken back home. As I always say, there is only one way... More 

Mexico city
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We went here for a family reunion and we couldn't choose any better hotel. The facilities, the superb food, magnificent beach and the impeccable service will make your vacation unforgettable. We had the Mayan dinner experience and it was the best birthday celebration. If you want to be in the better place, this is your hotel.

Was this review helpful? Yes
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, I sincerely thank you for choosing our lovely hotel to spend a special moment with your family. I am delighted to know that your experience in our little paradise, Belmond Maroma Resort & Spa, met every expectation and that we were able to create an unforgettable birthday celebration for you. Thank you for sharing your review with me... More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I love to totally relax on our vacation, however, we have very high standards for the resort--and the food. Maroma is perfect. It is spectacular. Beautiful setting, EXCELLENT food and warm and accomodating staff. Every detail is wonderful. AND, you will never have a better breakfast. We have been returned twice since our original visit and will... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your comments concerning your recent stay in Belmond Maroma Resort & Spa with the TripAdvisor community. I am pleased to read that we have surpassed your expectations for the second time with our seamless service and that you enjoyed being pampered by our friendly staff, while being embraced by the... More 

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Deluxe Ocean View Room (37)
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