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All 5 Playa Maroma hotels

Belmond Maroma Resort & Spa

5.0 of 5 Resort   |   Highway 307, Kilometer 51 | Solidaridad, Playa Maroma, Playa del Carmen 77710, Mexico
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Belmond Maroma Resort & Spa
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88%
Ranked #2 of 5 hotels in Playa Maroma
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 days ago
lisa g Los Angeles, California
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719 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
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English first
Los Angeles, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

Myself and my husband travel quite a lot, and this is the first time I've been moved to write a Trip Advisor review. We came back from Belmond Maroma about a week ago. It was a wonderful trip and, more than anything, I was impressed by the hotel. We booked a Deluxe Ocean View room, and arrived after dark. Initially... More

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Fort Smith, Arkansas
Contributor
15 reviews 15 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I have a love/hate relationship with Mexico. We love the fact that we can get a 6:00AM flight out of town and land at the Cancun Airport at 10:30AM! We hate the fact that Cancun/Playa del Carmen is so overrun with people. Even the nicest resorts have hundreds of rooms. We have solved our problem and the... More

Was this review helpful? Yes 4
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest: Thank you very much for choosing our hotel for your stay and for taking the time of sharing your review with our TripAdvisor readers. We are pleased to learn that you enjoyed your stay in our hotel and got a true authentic experience, with our seamless service full of delightful gastronomic flavors at our privileged location in the... More

new york city
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This resort is beautiful. The staff is excellent. They are responsive to your every need. However, the upgrade they gave us was moldy and so was one of the two tv rooms. The food was very expensive, the portions were very small and it was not very good. For example, roast suckling pig (somewhere around $40) was pork shredded and... More

Was this review helpful? Yes 2
Melbourne Beach, Florida
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I visited Maroma 14-15 years ago. We booked a list minute trip in February and returned a few weeks ago to celebrate our 20th anniversary in March. We enjoyed it overall. Further background, we have traveled to just about every luxury hotel in the Caribbean. Including in the Cancun area: Esensia (multiple times), The Tides and Rosewood... More

Was this review helpful? Yes 4
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest: Thank you for taking the time to share your experience during your recent stay in Belmond Maroma Resort & Spa. We constantly aim to exceed our guests’ expectations and I was most disappointed to learn that your recent visit to Maroma was not what you expected according to the various issues mentioned in your letter. I sincerely apologize... More

Riviera Maya
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel is a real gem. It is small by most standards, about 65 rooms, and very intimate. By weeks end most of the hotel employees knew us by name (It seems the policy of management for the staff to learn the guests names) The food was excellent and varied and we felt no need to leave the property for... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Stuart: I truly appreciate the time you took to write and share your comments concerning your recent stay in Belmond Maroma Resort & Spa. Our Maroma family works so hard every day looking for ways to improve our day to day efforts of providing quality personalized service and pampering attentions and they will be happy to hear how much... More

New York City, New York
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We would love to give Maroma Resort 5 stars. We really would. It is spectacularly beautiful, small and friendly, has beautiful spacious rooms, wonderful dining, a gorgeous beach of soft, white sand, and perhaps the most attentive and helpful service of any resort we’ve visited. We remembered, from our last visit some 7 years ago, the calm quiet of vegging... More

Was this review helpful? Yes 2
Cincinnati, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just returned from a 5 night trip and cannot say enough about this place. Absolutely terrific....we were picked up by the hotel on Friday and left on Wednesday morning having never left the resort!! Note: We are not normally like that..we are doers but other than a morning workout in the fitness center and 1 great snorkel trip we never... More

Was this review helpful? Yes 2
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest: Thank you for taking the time to share your comments regarding your recent stay in Belmond Maroma Resort & Spa with the traveler community of TripAdvisor. It is a real pleasure to host and delight our guests with the smallest gestures that make each of their moments meaningful and memorable. I am glad to learn that you enjoyed... More

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Just got back from a week at Maroma and it is a truly magical place -- one of the best beaches in the world. And the staff is truly top notch -- they saw to every need we had, including a few we didn't know we had until the anticipated them! Truly, we have stayed at luxury hotels around the... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Tamara, Greeting from Sunny Maroma! Thank you for sharing your kind comments with us and with a wider audience as TripAdvisor is. We are pleased to learn that you enjoyed your stay in our hotel and got a true authentic experience of being pampered by our Maroma Family. As I always say, there is only one way to have... More

Urbana, IL
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I just returned from 2 glorious nights at this jewel of a hotel. The surroundings are beautiful, the food is delicious, but the highlight was the amazing hospitality we received from all of the staff members. Everyone whom we encountered went above and beyond to make us feel comfortable, welcomed, and as if all our needs for... More

Was this review helpful? Yes
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Guest, It was our pleasure that you recently chose to stay at Belmond Maroma Resort and Spa. I would like to thank you for the feedback you have provided me with following your stay, and I am delighted that you enjoyed your time with us. Your comments were much appreciated. On behalf of the Belmond Maroma family, I hope... More

Riviera Maya
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We spent 2 1/2 days here for a quick mid-week break. The hotel is above and beyond expectation, and we have stayed at nearly all the O and E hotels (now Belmond). The website definitely does not do justice to the beauty of the resort and setting. The staff is top-notch and knows just when to approach you (or not).... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MaromaResortandSpa, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Suzanne, I sincerely appreciate the lovely comments you've shared concerning your recent stay in Belmond Maroma Resort & Spa with the TripAdvisor community. Thank you very much for choosing our hotel for your stay. It is a true pleasure to read that you have enjoyed your stay with us and that our team has created memorable experiences that you... More

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Hotel Summarization (Beta)

What travelers say

  • Beach bed(6)
  • El Sol(6)
  • Ocean views(4)
  • Very good(4)

Additional Information about Belmond Maroma Resort & Spa

Address: Highway 307, Kilometer 51 | Solidaridad, Playa Maroma, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Playa Maroma
#2 Luxury Hotel in Playa Maroma
#2 Top resorts Hotel in Playa Maroma
#2 On the Beach Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Maroma Resort & Spa 5*
Official Description (provided by the hotel):
Welcome to Belmond Maroma Resort & Spa, an award-winning luxury beach resort hotel on the Riviera Maya, Mexico. Experience the magic and the beauty of profound well-being in an eternal paradise located in a breathtaking corner of the Yucatan jungle on the Riviera Maya. ... more   less 
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Also Known As:
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort And Spa By Orient-Express Hotel
Maroma
Maroma Resort
Maroma Resort Spa
Maroma Hotel Playa Del Carmen

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