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El Dorado Maroma, a Beachfront Resort, by Karisma

4.5 of 5 Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
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El Dorado Maroma, a Beachfront Resort, by Karisma
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El Dorado Maroma, a Beachfront Resort, by Karisma
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1,559 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for El Dorado Maroma, a Beachfront Resort, by Karisma
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Stavely
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 11, 2011

Just returned from a 10 day stay at Maroma. WOW. We had room 301 a swim up suite on the ground floor. Room was awesome, one of the nicest we have had in our travels.The staff did a great job or making you feel welcome.This is a small resort, and after a few days everyone gets to know you. It... More

Was this review helpful? Yes 2
Great Falls, Montana, United States
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 8, 2011

I travel with my husband and our group of friends. Age ranges from 30's-50's. Just returned from an 8 day retreat at the El Dorado Maroma. This is an anual trip to Mexico I take. I travel with a group ranging from 4 people up to 16. We have stayed at several different resorts in the Playa del Carmen area.... More

Was this review helpful? Yes 5
Brimfield
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed December 7, 2011

On Nov 12 -19, 2011, my husband and took our 4th trip to EDM. The service is excellent and the beach is breath taking. After 10 years of traveling, it has become number 1 on our list. It would be hard to beat this beautiful resort. The only issue I have as an exotic member is making reservations and room... More

Was this review helpful? Yes 12
KarismaHotelsResorts, Guest Relations Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Valued Guest, On behalf of El Dorado Maroma, we'd like to thank you for your comments and we are honored to be considered the number one destination on your travel list; it is truly an honor to serve you on your vacations with us. We'd like you to know that your feedback and comments have not been overlooked and... More

Cypress, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 5, 2011

My husband and I just got back from an amazing long weekend in Mexico. Our only other experience was with a Sandals resort so we were sure what to expect. When we first pulled up to the resort I wasn't too thrilled. The lobby is small and there isn't anything fantastic about, that is until you walk inside. The people... More

Was this review helpful? Yes 1
Pittsburgh, PA
Contributor
12 reviews 12 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed December 5, 2011

My husband and I stayed at EDM for a short vacation November 12-16th. The all-inclusives we have stayed at prior are Sun Palace, Excellence Riveria Cancun, Couples Swept Away and The Caves. We always like to try new places and we chose EDM based on its location and it's small size ( in comparison to other Riveria Maya all-inclusives) I'd... More

Was this review helpful? Yes 7
Illinois
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed December 3, 2011

My wife and I just returned from a Monday through Friday stay at the El Dorado Maroma for our 25th wedding anniversary. Overall we were very happy but the resort missed the mark for perfect (Excellent) on 2 points. A 3rd point is not the fault of the resort and doesn't affect my scoring but I wanted to share it... More

Was this review helpful? Yes 9
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 3, 2011 via mobile

My wife and I had our were married in Playa and stayed at the Maroma for our Honeymoon. Granted the weather was nasty and out of the staff's control but we had the worst service ever. From the minute we walked in the staff dropped the ball. We brought our wedding cake and they offered to refrigerate it while we... More

Was this review helpful? Yes 4
KarismaHotelsResorts, Guest Relations Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Mr. and Mrs. Tuttle, On behalf of El Dorado Maroma, we'd like to apologize for what seems to have been a disappointing stay for you both. I'd like you to know that your feedback has been reviewed by upper management, guest feedback is very important to us. Upon your arrival, we did receive a small wedding cake from you... More

Lufkin, Texas, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 2, 2011

Arrived on Thanksgiving day. No trouble with transport from airport. Upon arrival, we were shown a gorgeous huge suite, but it did not have our full ocean view suite ready yet....so we advised that we had booked the ocean view room and were prepared to move to another hotel if necessary. We were promptly moved to first floor, ocean front,... More

Was this review helpful? Yes 6
Long Island, NY
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 2, 2011

My Wife Joan and I Love Maroma. We've gone alone and with friends and have always had a great time. Visit number 4 is coming up. The MiHotelito rooms is where we like to stay. The hotel is small, but in this area you really feel like you're in an exclusive resort. Open you door in the morning and find... More

Was this review helpful? Yes 2
Mount Pleasant, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 30, 2011

We stayed here in November from Thursday - Sunday and had a great, relaxing time. The staff was so wonderful, they really treated everybody special. The purpose of our trip was to get away from home and just relax and this place was perfect for that. We kept wondering where all the people were, it was never crowded and there... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Very good(26)
  • Room service(24)
  • Honeymoon suite(22)
  • Infinity pool(22)
  • Other resorts(12)
  • Outdoor showers(10)
  • Top floor(9)
  • Would highly recommend(7)
  • Theme nights(6)
  • Jet ski(5)

Additional Information about El Dorado Maroma, a Beachfront Resort, by Karisma

Address: Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Maroma, a Beachfront Resort, by Karisma 4.5*
Number of rooms: 99
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort

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