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El Dorado Maroma, a Beachfront Resort, by Karisma

Travelers' Choice award winner
Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
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El Dorado Maroma, a Beachfront Resort, by Karisma
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El Dorado Maroma, a Beachfront Resort, by Karisma
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1,852 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We have recently returned from a 10 day break at the el dorado Maroma. From the moment we stepped Into the hotel the customer service was exceptional! Nothing was too much trouble. The beach is breathtaking and the food was incredible. Papitos is the cafe bar set on the beach and the variety of food was amazing. All very fresh... More 

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Calgary, Canada
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

my wife and I have been to the mayan Riviera many times and have stayed at a lot of hotels. we also have timeshares down in the area. this past april we went to the el dorado maroma..after reading many great things about the maroma beach. unfortunately where the hotels is located isn't the nicest area of maroma beach and... More 

Was this review helpful? Yes 6
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Derek K, Thank you for choosing El Dorado Maroma during this visit to the Riviera Maya; it is unfortunate some aspects of your stay were below expectations, we are however thankful for the feedback provided in your review. Regarding the quality of food, we are currently in the process of changing the menus in most of our restaurants in... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

We just returned last night from staying at the El Dorado Maroma for our honeymoon. We stayed there for a week and loved it. From the welcoming lobby, beautiful surroundings, helpful staff, and delicious food, we were blown away by what we encountered. We had a personal concierge, Chris, who took care of all our needs. The swim up bartenders... More 

Was this review helpful? Yes
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Shiney K, We are honoured to hear we were able to make your honeymoon the wonderful experience it should have been and I would like to thank you for the kind comments about the staff and the recommendation to other travelers. We hope you give us the opportunity to welcome you back at El Dorado Maroma. Best of regards,... More 

Cobleskill, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

In April, we spent one week at the Maroma. This was our third time there and we think that this resort is the best! The staff was amazing, just to name a few who we thought made our stay better and worked hard to make sure we had everything we needed,(waiters) Agustin, Fulgencio, and Lisarado, (beach butlers)Gaby and Armando (bartenders)... More 

Was this review helpful? Yes 2
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Paul H, I would like to thank you for your preference to El Dorado Maroma, it is a great pleasure to know we were able to provide another memorable stay. We look forward to welcoming you back again soon. Kind regards, Alejandro Lopez General Manager More 

Manchester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

The small lane that leads up to the hotel and the entrance is certainly not majestic. When we stepped out of the cab, the frontage resembled a grand villa, rather like some one's private home rather than a hotel. However, that was the hidden charm in this place, the hospitality and attention to service were second to none, you were... More 

Was this review helpful? Yes 4
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear LindiManchester, Thank you for sharing this great review of your stay with us, we pride on the attention to detail we provide and is a pleasure to read you were able to experience just that. I will absolutely follow up with your improvement suggestion; finally will catch a break with an easy one! We hope to welcome you back... More 

Liberty, Missouri
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We returned last night from Maroma. This was our first visit here but third time to an adults only property by Karisma. Much smaller than Casitas or Royale but I felt the service was much more attentive. There were plenty of extra things to do. We played shuffleboard, took a kayak tour and our leader (I do wish I could... More 

Was this review helpful? Yes 2
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear twoerics, Thank you for this wonderful review and your preference to Karisma, I am glad you decided to experience El Dorado Maroma this time and you had an excellent stay with us. We as well look forward to your next visit! Best regards, Alejandro Lopez General Manager More 

Atlanta, Georgia
Contributor
12 reviews 12 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The resort was very nice, very clean and pretty. I was impressed with the ease with which we acquired adult beverages and bottles of water. The food was good and they just hired a new chef to elevate the dining experience. We were lucky enough to get a meal at Lima Limon during their soft opening. A truly impressive meal.... More 

Was this review helpful? Yes 4
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Krist E, Thank you for taking the time to share the review of your last stay with us. I am glad you found it to be a pleasant experience, I however apologize for the inconveniences experienced with Lomas Travel, your feedback will be shared with the appropriate management. You are absolutely right, Papitos, still our guest’s favorite, is becoming... More 

Iowa
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

We travel to Mexico 3-4 times a year. I was drawn to this property by the reviews of the beach. The beach was very disappointing. The sand was very hard and the lagoon murky and blocked the view of the beautiful ocean. Our room was on the third floor in villa 8. We had a view of the building where... More 

Was this review helpful? Yes 3
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear grandmasara, thank you for your recent stay at El Dorado Maroma a Beachfront Resort by Karisma and sharing your experiences. It is a pleasure to read your great comments about our staff; the most important asset is our hard working and dedicated staff, they are the ones who make a difference in service. We are sorry that you experienced... More 

Tuscaloosa
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We had an incredible time with just the right amount of relaxation and optional free activities. Comacho went out of his way to make sure that we were having a good time. The food was amazing and the atmosphere was perfect.

Review collected in partnership with this hotel

Was this review helpful? Yes 3
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear jhoggle1980, Thank you for this fantastic review, it is a pleasure to know you had an amazing time with us nd we look forward to welcoming you back to El Dorado Maroma. Best, Alejandro Lopez General Manager More 

Truckee, California
Contributor
13 reviews 13 reviews
5 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

This resort is increasing in size and losing its charm. My wife and I first visited in 2010, great resort, perfect size and wonderful food. Our second visit was after Generations was complete, not much of an impact since there was little occupancy there. Now the old Generations is part of adults only resort. The result is limited beach beds... More 

Was this review helpful? Yes 7
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Tim C, Thank you for taking the time to share this review of your last stay. I am sorry to read you feel like El Dorado Maroma is losing its charm and the disappointments you encountered this time around. The construction of the over the water bungalows may seem a little intrusive at this time but is a very... More 

Hotel Review Summarization

What travelers say

  • Room service(18)
  • Very good(16)
  • Honeymoon suite(16)
  • Infinity pool(16)
  • Top floor(9)
  • Other resorts(8)
  • Jet ski(4)
  • Theme nights(4)
  • Would highly recommend(4)
  • Outdoor showers(3)
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Beach (14)
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Jacuzzi Junior Suite Oceanfront (21)
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Jacuzzi Junior Suite with Twin Beds (28)
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Main Pool (9)
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Second Pool (9)
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The Hotel (22)

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