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El Dorado Maroma, a Beachfront Resort, by Karisma

4.5 of 5 Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
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El Dorado Maroma, a Beachfront Resort, by Karisma
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El Dorado Maroma, a Beachfront Resort, by Karisma
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1,661 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Pella, Iowa
1 review
5 of 5 stars Reviewed 3 days ago NEW

We spent an incredible 4 nites at El Dorado Maroma. We were pampered upon arrival at the airport and resort. Our room was clean and spacious with an indoor hot tub, indoor and outdoor showers, and a deck with our own lprivate pool. At Papitos we ate breakfast and lunch daily and were so impressed with some very friendly staff:... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Toronto, Canada
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I have waited a few days after getting home to mull over my thoughts about this property. I would have loved to have written a glowing review telling everyone how pleased we were about our stay but that would not be the truth. I can live with the bumpy twisty ride from the highway to the hotel - though why... More 

Was this review helpful? Yes 2
KarismaHotelsResorts, Director General at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

We do regret your overall impressions fell somewhat short of exceptional, however. Our goal is to ensure every guest enjoys a memorable stay, so we seek to offer fabulous experience, luxury amenities, and superior customer service, all at a great price to our guests. We value your insights, and hope for the opportunity to better your impressions in the future.... More 

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Over the years, I have been an avid visitor to the trip advisor website, consulting it for every hotel booking and vacation however, this is the first time I have felt compelled to write a review. Despite a bad experience at the Azul Sensatori in Negril (beautiful beach, grounds, friendly staff but the farthest thing from Gourmet) we decided to... More 

Was this review helpful? Yes 2
North Kingstown, Rhode Island
Top Contributor
91 reviews 91 reviews
10 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at Karisma resorts before: first, at El Dorado Casitas Resort and Spa; then, at Azul Fives; and finally (9 months ago) at El Dorado Seaside. We loved our first stay (at the Casitas) so much, that bought in and became members of Karisma resorts (Exotic Travelers). Currently the chain consists of 19 resorts – looking forward to visit... More 

Was this review helpful? Yes 2
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear RItraveler512, I would like to thank you for your loyalty to Karisma Resorts and for have chosen this time El Dorado Maroma for your holidays, I´m glad that overall you had a great experience, I´m sorry if you experienced some inconsistency in the service. I truly appreciate all your comments and you can be sure I´ll take care of... More 

Chicago, Illinois
Contributor
12 reviews 12 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Just got back from here. Last year we went to Seaside and really thought it was ok. Maroma is basically the same resort...slightly nicer, slightly more expensive. We piggybacked on friends already booked trip so we had no say in resort. The beach...well, if your a beach snob, this is not the place for you. It gets COVERED in seaweed... More 

Was this review helpful? Yes 1
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear leopold22, Thank you very much for let us be part of your vacations. For us, it has been a pleasure to serve you. We hope to have the opportunity to serve you again in any of the Karisma properties. Sincerely, Alejandro López General Manager More 

Olathe, Kansas, United States
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our stay at El Dorado Maroma was a week that was filled with incredibly high standard service, amenities, entertainment, beauty and comfort. Our family group of 7 arrived mid-day and were met as we got off the bus by Luis as he welcomed us with cold hand towels and glasses of champaign. Even though he represents Lomas Travel, he seemed... More 

Was this review helpful? Yes 7
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Craig M., I really appreciate you and your family have chosen El Dorado Maroma to spend time together. I´m glad you were all pleased with this vacation, I´m sure you had a great time enjoying the beach, food, grounds and all the activities that Luis planned for you. Thank you for your comments and preference, I´m sure we´ll see... More 

Ankeny, Iowa, United States
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I Stayed here for a week with 6 other family members and it was the most Beautiful Place i have ever seen in my Lifetime. First We were greeted at the entrance with fresh cold towels,a glass of Bubbly and great big smiles from the staff.Speaking of the staff,every single person we bumped into was always asking us if there... More 

Was this review helpful? Yes 5
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Dave H., It was truly an honor to host your family vacation. Thank you for have given us the chance to serve you. I´m happy to know you are already planning your next trip to El Dorado Maroma, I´m glad you and your family had a wonderful time. Thank you for all your comments, we can´t wait to have... More 

1 review
5 of 5 stars Reviewed 1 week ago

Four good friends arrive after a long journey to a spectacular hotel with great service priority. As days pass the service is still on top. We feel very well taken care of. Special mention resturante Papitos with personel who are wonderful and create an incredibly good atmosphere. Thanks to you who gave us this experience. Augustin, Oscar, Florentino, Javier, Isidro... More 

Was this review helpful? Yes
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Terje N., Thank you for your visit to El Dorado Maroma and for your review. I´m glad you had an excellent time with us. Hopefully you stay with us next time. Kindest regards, Alejandro López General Manager More 

Alberta
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at this hotel for Christmas, it was a week of perfection! The rooms, grounds, food and drinks were top notch, but the staff really put the "fab" in fabulous!! There was not one staff we met the entire week that we were there that did not have a genuine smile and Hola. they were all the best of the... More 

Was this review helpful? Yes 2
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Ian and Kathy, It was an honor to host your Christmas holidays, thank you for your preference. I´m glad you were pleased with the rooms, grounds, food, drinks and especially with the service provided by our great staff. For us, it has been a pleasure to serve you. We hope to have the opportunity again in the near future.... More 

Denver, Colorado
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My boyfriend & I went to El Dorado Maroma for 5 wonderful nights in December to celebrate his upcoming milestone birthday, and so he could rest and recover from recent shoulder surgery. I had stayed at several different areas in the Yucatan – in condos and at all-inclusive resorts, and my boyfriend had only stayed at the big high rise... More 

Was this review helpful? Yes 3
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Sandee R., Thank you for have chosen El Dorado Maroma, it was an honor to host your holidays. I´m really happy to read you had an exceptional trip! We are working every day with passion and with the only goal to serve. Looking forward to host you again in this Paradise. Sincerely, Alejandro López General Manager More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(26)
  • Room service(24)
  • Honeymoon suite(22)
  • Infinity pool(22)
  • Other resorts(12)
  • Outdoor showers(10)
  • Top floor(9)
  • Would highly recommend(7)
  • Theme nights(6)
  • Jet ski(5)

Additional Information about El Dorado Maroma, a Beachfront Resort, by Karisma

Address: Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Maroma, a Beachfront Resort, by Karisma 4.5*
Number of rooms: 99
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma

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