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El Dorado Maroma, a Beachfront Resort, by Karisma

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Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
Best prices for: 1 room 1 guest
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El Dorado Maroma, a Beachfront Resort, by Karisma
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El Dorado Maroma, a Beachfront Resort, by Karisma
El Dorado Maroma, a Beachfront Resort, by Karisma
El Dorado Maroma, a Beachfront Resort, by Karisma
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1,755 reviews from our community

Traveler rating
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    257
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Huntsville, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is a small resort where the service is over the top. If you are looking for a quiet place without the crowed beach, pools and restaurants you wont' be disappointed. There are 4 really great a la carte restaurants on site and they had a few extra food events around the pool, Mexican night being one of them. There... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 4
wisconsin
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We just returned from 7 days in paradise. This resort is beautiful and the people are amazing. The grounds are lush and lovely, and the rooms large and beautifully furnished. The food is the best we have ever had in Mexico, and the waiters and bar servers are so gracious and attentive, especially Javier in Papito. We loved being in... More 

Was this review helpful? Yes 4
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Catsywi, We appreciate you have shared your experience about your recent stay at El Dorado Maroma. I´m glad that you had a wonderful and relaxing time with us. Thank you for mentioning Javier, he´s truly a gem in our team! thank you again for all your positive comments and we hope to see you again in this beautiful Paradise!... More 

Pikeville, North Carolina
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I've been a Karisma member for several years and enjoy their 'Gourmet Inclusive' style matched with the luxury of their resort hotels. My wife and I chose Maroma for our honeymoon given the private, more intimate feel of being at a smaller resort. As usual, the staff was friendly, accommodating, rooms and common areas very clean and there was plenty... More 

Was this review helpful? Yes 8
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Justin M, On behalf of all the staff from El Dorado Maroma and Karisma Resorts, I would like to thank you for your preference. It was an honor to host your recent honeymoon trip, I´m glad that you and your wife had an excellent time with us. Congratulations! Thank you again for your loyalty, we hope to see you... More 

Atlanta
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
138 helpful votes 138 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The resort is very small. This made it easy to get around but it also made it feel rather crowded. In general, the drinks were not very good or exciting although the wines were good. The beach was soft sand but unfortunately it leads into water that was nasty! The lagoon you have to wander through was soft smoosh on... More 

Was this review helpful? Yes 3
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear BPT, Thank you for sharing your comments about your recent stay, we apologize if we didn't meet and exceed your expectations. We appreciate all your comments and please accept our apologies for the difficulties you experienced. Your feedback is important to us, rest assured we will examine these miscues as we work to more effectively serve our guests moving... More 

Kent
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We spent 2 weeks at EDM at the beginning of March and have mixed views. The resort definitely lacks a “wow” factor but performs competently. The good:- The food – the best we have encountered in an AI resort but “gourmet”? No. The Italian is the best a la carte, the Mexican has a pretentious menu that just doesn’t deliver... More 

Was this review helpful? Yes 7
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear thomsop, Thank you for have chosen El Dorado Maroma for your holidays and for taking the time to write about your recent stay. We appreciate all your comments and feedback, we regret that there were some aspects were we felt short of expectations. Please accept our apologies and be sure that we´ll take care of them. We hope to... More 

Birmingham, Alabama
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

My family of 7 stayed at the El Dorado Maroma for 4 nights and experienced an excellent level of service from the staff. Specifically, Jonas at Cho Kay and Javier Huh and Eroin at Papitos went out of their way to make sure we had everything we needed at all times and offer us a friendly smile and greeting whenever... More 

Was this review helpful? Yes 2
KarismaHotelsResorts, Director General at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Amber B, Thank you for taking the time to write this review and for choosing El Dorado Maroma for you holidays, it was an honor to host you and your family. I´m glad that we met all your expectations, I appreciate your comments about our wonderful staff, they are top notch and they really make the difference. We hope... More 

Sheffield, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

11hr trip from England more than worth it. We've spent many happy hours in the Caribbean, the majority of which were at Sandals resorts. So when we booked at El Dorado Maroma we had high expectations. Our first trip to the resort was in December 14, sadly we had to leave after only 4 days due to an emergency at... More 

Was this review helpful? Yes 2
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Maggie K, Thank you for giving El Dorado Maroma a second opprtunity after and interrupted first trip. It was our pleasure to welcome you back and we now hope you will become one of our many regulars. We look forward to your 12th trip home! Alejandro Lopez General Manager More 

Holland
Contributor
19 reviews 19 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall grade : A. This resort is a must if you are in the area and looking for an adults only resort. We were looking for an resort that was not too big to celebrate our honeymoon and we were very happy we chose this place. The resort itself is clean, well maintained, small and quiet [A+]. We stayed in... More 

Was this review helpful? Yes 5
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear vodkatonics, I am very grateful for the time you took to share your experience at El Dorado Maroma. Feedback from our guests is of great help to detect our areas of opportunity and to continue offering a service characterized by passion and excellence. According to your recommendations, I will make sure that together with our Food and Beverage Manager... More 

Burleson, TX
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from an amazing 4 night stay at this resort, and am having a hard time writing this review. There are just too many things to say... This was our 15th time to The Riviera Maya, but our first no kids, no family, no plans trip, and our first time at the El Dorado Maroma. Upon arrival it was... More 

Was this review helpful? Yes 5
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear SCUBA101, Greetings from sunny Mexican Caribbean! When I read reviews like yours, there really are no words to describe the great satisfaction and pride I feel for the passion that every day all of us at El Dorado Maroma share with our guests. Knowing that we have exceeded your expectations and you enjoyed your stay as imagined, we feel... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Everything is great, do not expect a large hotel very crowded, the place is amazing, the food, every meal reveals amazing flavours, the room, all the staff makes you stay comfortable and the only thing that you need to worry about is enjoy and be happy.

Was this review helpful? Yes
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear serch1897, First of all, I greatly appreciate your preference for El Dorado Maroma. It is very satisfying to know that you enjoyed an unforgettable vacation. Our property promotes a relaxing and intimate atmosphere, ideal for couples who come to celebrate honeymoon, anniversary, or just a romantic getaway. I am happy to know that you could feel comfortable during their... More 

Hotel Review Summarization

What travelers say

  • Room service(23)
  • Very good(21)
  • Honeymoon suite(21)
  • Infinity pool(19)
  • Other resorts(11)
  • Top floor(9)
  • Outdoor showers(8)
  • Theme nights(6)
  • Would highly recommend(5)
  • Jet ski(5)
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