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El Dorado Maroma, a Beachfront Resort, by Karisma

4.5 of 5 Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
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El Dorado Maroma, a Beachfront Resort, by Karisma
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El Dorado Maroma, a Beachfront Resort, by Karisma
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1,655 reviews from our community

Traveler rating
    1,274
    236
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84
1,359
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Olathe, Kansas, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Our stay at El Dorado Maroma was a week that was filled with incredibly high standard service, amenities, entertainment, beauty and comfort. Our family group of 7 arrived mid-day and were met as we got off the bus by Luis as he welcomed us with cold hand towels and glasses of champaign. Even though he represents Lomas Travel, he seemed... More 

Was this review helpful? Yes 3
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Craig M., I really appreciate you and your family have chosen El Dorado Maroma to spend time together. I´m glad you were all pleased with this vacation, I´m sure you had a great time enjoying the beach, food, grounds and all the activities that Luis planned for you. Thank you for your comments and preference, I´m sure we´ll see... More 

Ankeny, Iowa, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I Stayed here for a week with 6 other family members and it was the most Beautiful Place i have ever seen in my Lifetime. First We were greeted at the entrance with fresh cold towels,a glass of Bubbly and great big smiles from the staff.Speaking of the staff,every single person we bumped into was always asking us if there... More 

Was this review helpful? Yes 5
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Dave H., It was truly an honor to host your family vacation. Thank you for have given us the chance to serve you. I´m happy to know you are already planning your next trip to El Dorado Maroma, I´m glad you and your family had a wonderful time. Thank you for all your comments, we can´t wait to have... More 

Alberta
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed at this hotel for Christmas, it was a week of perfection! The rooms, grounds, food and drinks were top notch, but the staff really put the "fab" in fabulous!! There was not one staff we met the entire week that we were there that did not have a genuine smile and Hola. they were all the best of the... More 

Was this review helpful? Yes 2
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Ian and Kathy, It was an honor to host your Christmas holidays, thank you for your preference. I´m glad you were pleased with the rooms, grounds, food, drinks and especially with the service provided by our great staff. For us, it has been a pleasure to serve you. We hope to have the opportunity again in the near future.... More 

Denver, Colorado
1 review
5 of 5 stars Reviewed 4 days ago NEW

My boyfriend & I went to El Dorado Maroma for 5 wonderful nights in December to celebrate his upcoming milestone birthday, and so he could rest and recover from recent shoulder surgery. I had stayed at several different areas in the Yucatan – in condos and at all-inclusive resorts, and my boyfriend had only stayed at the big high rise... More 

Was this review helpful? Yes 3
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Sandee R., Thank you for have chosen El Dorado Maroma, it was an honor to host your holidays. I´m really happy to read you had an exceptional trip! We are working every day with passion and with the only goal to serve. Looking forward to host you again in this Paradise. Sincerely, Alejandro López General Manager More 

Chicago, Illinois, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

For us, visiting here is like visiting family. You can't say that about most properties, right? In fact, I am tempted to say this place is awful only so others won't discover our secret....After all, when over a third of the guests have visited before and will come again, doesn't that speak volumes? Really, I could stop there - but... More 

Was this review helpful? Yes 1
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Steve D., On behalf of all the staff at El Dorado Maroma, I would like to express our gratitude for your loyalty to us. I really appreciate you have taken the time to write such a complete review and for all your kind words. Thank you for all your comments and you can be sure that we will take... More 

Boulder, Colorado
1 review
5 of 5 stars Reviewed 5 days ago NEW

By far this is the best resort I ever stayed in :) The resort was classy, beautiful, clean and the staff were wonderful. The food was fresh and they accommodate our every request. Not to mention the 24 hrs. room service. The landscape and upkeep of the resort landscape was beautifully maintained. They have some of the most loveliest staff... More 

Was this review helpful? Yes 3
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Amina S., I´m glad to read El Dorado Maroma is the best resort you have ever stayed in, thank you for let us be part of your vacation. I appreciate you have mentioned that our staff helped to make this trip a memorable one, we all be more than happy to host you again. Kindes regards, Alejandro López General... More 

Ardmore, Oklahoma
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have been to El Dorado Maroma several times and plan on going again. The people there like Javier and Jonas have made it feel like going to see family. We had a wonderful day trip lead by Salvarod. He took us to one of his favorite places to eat and it was amazing. The staff is warm and friendly.... More 

Was this review helpful? Yes 2
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Michelle H., Thank you for your brief review and for keep choosing us for your holidays. Javier and Jonas are truly gems in our team, I´ll make sure to share your review with them. Thank you very much for mention them. We hope to have again the pleasure to serve you. Kindest regards, Alejandro López General Manager More 

Thunder Bay
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We haven't been to this resort for two years and were surprised to see two new three story buildings and ten ten Emerald level beachfront condos. The last time we were there they stated that their goal was to stay as small property of under one hundred rooms. They are busy building a group of Bora Bora style villas right... More 

Was this review helpful? Yes 4
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear bobbrecken, I would like to thank you for your loyalty to El Dorado Maroma and Karisma Resorts. I appreciate you have noticed all our improvements, thank you for all your comments and I apologize for any bad points you have experienced during your stay. We look forward to your next visit, so we can show you firsthand more improvements.... More 

Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I cannot recommend this resort enough. The food was incredible no matter where we went, a 5 star view from every corner, the drinks were flowing & the grounds were immaculate. But the reason we’re going back is because of the staff. Isareli was our Concierge and took care of our every need! Pedro Luis, Diego, Asuncion and Franklin were... More 

Was this review helpful? Yes 1
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear cwest35, Thank you for have chosen El Dorado Maroma for your holidays. We are very Dear cwest35, Thank you for have chosen El Dorado Maroma for your holidays. We are very commited to our guests satisfaction, so it´s very rewarding to read you were pleased by all the services provided in EDM. Thank you for mentioned all the staff... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

Wow! Long story short, we actually booked to stay at the seaside suites another Karisma hotel. On arrival at seaside suites we were shown to our room, it was dirty dingy and nothing worked! Shower nope hot tub nope tv nope room phone nope, you get the picture, we were told we had no option but to stay and try... More 

Was this review helpful? Yes 1
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Seth L., Thank you very much for have given us the chance to be part of your vacation. I´m sorry to hear you had a stumbling beginning in your trip, but I´m glad to know your experience at El Dorado Maroma was a great one. Thank you for all your comments and for taking the time to share your... More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(26)
  • Room service(24)
  • Honeymoon suite(22)
  • Infinity pool(22)
  • Other resorts(12)
  • Outdoor showers(10)
  • Top floor(9)
  • Would highly recommend(7)
  • Theme nights(6)
  • Jet ski(5)

Additional Information about El Dorado Maroma, a Beachfront Resort, by Karisma

Address: Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Maroma, a Beachfront Resort, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma

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