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El Dorado Maroma, a Beachfront Resort, by Karisma

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Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
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1 room 1 guest
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El Dorado Maroma, a Beachfront Resort, by Karisma
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1,993 Reviews from our TripAdvisor Community

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Traveler rating
    1,538
    289
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107
1,626
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (673)
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English first
  • All months
    (1993)
  • Mar-May only
    (592)
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Newburgh, Indiana
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Words can not describe just how beautiful this place is. Very well maintained, staff is gracious and bend over backwards for you. We enjoyed the very small intimate size which is what drew us. We wanted romantic and we got romantic at ever turn. They help book our excursions and it was the best trip I've ever taken. Not to... More 

Was this review helpful? Yes
Texas, Usa
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

As stated above, my overall rating was average. However, my rating for my room #422, is rated poor due to lack of cleanliness and bug ridden. I experienced over 200 bites during my 4 night stay. After I brought this to the attention of the staff, they said there are a lot of mosquitos. These are not mosquito bites and... More 

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My now husband and I have been to El Dorado Maroma 3 times now. We're not usually repeat vacationers, but you just can't beat how wonderful this is. The staff is EXTREMELY nice. Staff members we saw last time were still there and just as friendly. Paty, who coordinated our wedding, met us in the lobby at check-in to say... More 

Was this review helpful? Yes 4
Denver, Colorado
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Another Excellente!! visit to El dorado Maroma. It started at the Airport in Cancun where a private shuttle was waiting for us with cold refreshments and pleasant conversation. Check in was quick and welcoming and we were shown to our room, a large swim-up with living room, jacuzzi tub and outdoor shower. There was champagne chilling and a fully stocked... More 

Was this review helpful? Yes 2
Maple Park, Illinois
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at El Dorado Maroma July 31 through August 7 this year. This was our 3rd trip to EDM and as usual it was fantastic. We stayed in a Ruby room in building 10. The room was fabulous with a large kitchen (full size fridge, double sink, stove, lots of counter space and a breakfast counter) large formal dining... More 

Was this review helpful? Yes 7
KarismaHotelsResorts, Director General at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Mpnick2015, Thank you very much for your loyalty to El Dorado Maroma. It was really a pleasure to host you for the 3rd time! I´m happy to ready that once again we exceeded your expectations. Thank you for your wonderful comments and for all the helpful suggestions to our future travelers. We look forward to your 4th visit with... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

- Smaller resort, everything is super accessible - Food is delicious - 24hr room service has incredible food (usually takes about 30min-45min) - Pools are great - Beach has beach beds that were always available when we were there - Service is absolutely fantastic, everyone is extremely nice and welcoming - Personal Concierges always had an answer to our questions... More 

Was this review helpful? Yes 3
KarismaHotelsResorts, Director General at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Amandacarmen, It was an honor to host your honeymoon, thank you very much for choosing El Dorado Maroma! Thank you for sharing all the highlights about your recent stay. I´m glad to read you had a wonderful time! We hope to host you again for your Anniversary. Kindest regards, Alejandro López General Manager More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent 6 days at El Dorado Maroma and we were treated like royalty the entire time. The whole staff was welcoming and made sure we had everything we needed. From the start it was an excellent experience. The beach there was gorgeous, and the staff did everything possible to help control the seaweed that is attacking that side of the... More 

Was this review helpful? Yes 1
KarismaHotelsResorts, Director General at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Kristen B., Thank you very much for have chosen El Dorado Maroma for your recent holidays! We appreciate all your comments, I´m glad that we met all your expectations. We treated you like royalty because that is what you are for us. We hope to see you again in a very near future! Cordially, Alejandro López General Manager More 

Ontario, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Ground floor room right onto the deck of "small" pool was perfectly located and only steps from the beach. The "gourmet inclusive" label did not disappoint - every restaurant was wonderful. We especially liked the Asian one - the food and the camaraderie of sitting with others at long tables. Staff were very responsive. Being right next to the water... More 

Was this review helpful? Yes
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear DUFBIT, Thank you for taking the time to share your stay with us. It is a pleasure to read we were able to deliver to your expectations with out "Gourmet Inclusive Experience". We hope we get the opportunity to welcome you back in the future. Regards, Alejandro Lopez General Manager More 

Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Excellent service, food, sights, adventures, everything. Can't wait to come back. Elizabeth our concierge took great care of us as we'll as our butlers Fernanda&Erick. Luis Alberto Mancillas Reyes hooked us up with a private adventure through Lomas Travel with Omar "Rambo" in the Mayan jungle. One of the best experiences ever. Cenotes, atv ride, swam with the turtles. So... More 

Was this review helpful? Yes 1
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear 2cocos, Thank your sharing your recent experience at El Dorado Maroma with other travelers, sounds like you had a fun stay this time. Thank you as well for your continuous preference, we look forward to your next stay. Best regards, Alejandro Lopez General Manager More 

Raleigh, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

There are not enough great things that I can say about El Dorado Maroma! I see others with negative reviews and it blows me away. I just cannot understand it. This place was so incredible that I created a trip advisor account just to give a great review. My wife and I just wanted to find a place that was... More 

Was this review helpful? Yes 5
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Ed Z, Thank you for choosing El Dorado Maroma to spend such a special occasion and thank you so very much for this very detailed very kind review of your time here with us. It was truly our pleasure being able to provide the kind of service and amenities so that you could do nothing but enjoy your week... More 

Hotel Review Summarization

What travelers say

  • Room service(18)
  • Very good(16)
  • Honeymoon suite(16)
  • Infinity pool(16)
  • Top floor(9)
  • Other resorts(8)
  • Jet ski(4)
  • Theme nights(4)
  • Would highly recommend(4)
  • Outdoor showers(3)
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Hotel & grounds (411)
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Bathroom (59)
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Amenities (101)
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Beach (35)
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Honeymoon Suite (30)
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Infinity Pool (29)
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Jacuzzi Junior Suite Oceanfront (21)
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Jacuzzi Junior Suite with Twin Beds (28)
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Main Pool (9)
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One Bedroom Suite (53)
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Pool (14)
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Presidential Suite Swim-Up (126)
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Restaurants and Bars (100)
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Royal Suite Swim-Up (56)
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Second Pool (9)
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The Hotel (48)

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