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El Dorado Maroma, a Beachfront Resort, by Karisma

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Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
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El Dorado Maroma, a Beachfront Resort, by Karisma
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El Dorado Maroma, a Beachfront Resort, by Karisma
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1,962 Reviews from our TripAdvisor Community

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Traveler rating
    1,511
    287
    101
    38
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106
1,601
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (664)
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  • All months
    (1962)
  • Mar-May only
    (592)
  • Jun-Aug only
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  • Sep-Nov only
    (370)
  • Dec-Feb only
    (526)
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Birmingham, Alabama
1 review
5 of 5 stars Reviewed 3 days ago NEW

My wife and I just completed a great four day relaxing experience. The service was fantastic. They anticipated my needs. The food was truly a gourmet delight. We spent our last night with a candle lit dinner on the beach. We loved the aroma therapy in our suite. This is a place for those who enjoy an adults only,,gourmet, relaxing... More 

Was this review helpful? Yes 2
Dallas, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was our second time to visit EDM with the same group of friends two years later. I'll start by saying that the trip was fantastic. Though we had high expectations which is why I would rate it 4 stars instead of 5. I would echo what so many people have said that you just can't beat this resort for... More 

Was this review helpful? Yes 6
Scenic Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

It was our anniversary. Our room came with an infinity pool which was gorgeous. Only drawback was that the bar only came with beer, soft drinks and water. No wine. Requested it and was told it was an extra $40 for the bottle. Stayed at a lot of other resorts and it always came with wine in the fridge. As... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Indiana
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My wife and I returned home yesterday from El Dorado Maroma. This was our third trip to Mexico, but first visit to an El Dorado location. Our stay was 6 days and 5 nights. We booked through the all inclusive outlet travel agency. We were very pleased with the service all inclusive outlet provided us. Travel to and from the... More 

Was this review helpful? Yes 3
Dallas, Texas
1 review
5 of 5 stars Reviewed 6 days ago NEW

This resort is amazing! We wanted a small, tropical resort to celebrate 20 years of marriage. This place was perfect! The grounds are beautiful and very well kept. We were greeted with champagne and friendly staff. We were supposed to get the Honeymoon Suite, however, we were given a "suite" surprise and were upgraded to the Presidential Suite! It was... More 

Was this review helpful? Yes 3
Stockton, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We had a blast at this hotel/resort. They went above and beyond to meet all our needs. We booked one of the swim up suites. The first one didn't really meet our expectations from the booking so they moved us to what we were expecting the very next day. Excellent service and everyone is over the top friendly and willing... More 

Was this review helpful? Yes 5
little rock ar
1 review
5 of 5 stars Reviewed 1 week ago NEW

What a beautiful and peaceful resort. The service was extraordinary and the staff always went above and beyond expectations. The food was wonderful and the beach was relaxing and beautiful. We felt like we were the only ones there. Can't wait to return!

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Was this review helpful? Yes 3
Dauphin, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I wanted to let you know about our experience this past week at El Dorado Maromo wasn't quite what we were expecting for our honeymoon. While the service staff is EXCELLENT, with each person greeting us every single time they saw us, the Management may need a little fine tuning, as well as the Lomas representative that is on the... More 

Was this review helpful? Yes 13
KarismaHotelsResorts, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear Nora M Allow me to thank you for taking the time of sharing your experience with us, as our guests’ opinion is very important and it is thanks you to valuable feedback like yours we will continue to improve and perfect the five star service to all of our guests. I am very sorry that you have inconvience due... More 

Pelham, New York
Level Contributor
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I love El Dorado Maroma! The grounds are immaculate, rooms are spacious and well appointed. The staff is friendly and have the unique ability to anticipate your every need! They go above and beyond to make you feel welcome from the moment you arrive on the property. You are greeted by EVERY person with a warm "hola"! The food is... More 

Was this review helpful? Yes 5
Greenville, South Carolina
Level Contributor
142 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed 1 week ago

We just returned home from this wonderful resort yesterday. Overall, it was a wonderful 5 night 6 day stay. We booked through Allinclusiveoutlet.com and a transfer to and from the airport was included.(Please see comment about Amstar at end of review or our review of Amstar) We had the basic junior suite which was wonderful. For such a short stay,... More 

Was this review helpful? Yes 8
Hotel Review Summarization

What travelers say

  • Room service(18)
  • Very good(16)
  • Honeymoon suite(16)
  • Infinity pool(16)
  • Top floor(9)
  • Other resorts(8)
  • Jet ski(4)
  • Theme nights(4)
  • Would highly recommend(4)
  • Outdoor showers(3)
Questions? Get answers from hotel staff and past guests. Ask a question

3,638 photos of this hotel

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Pool/beach area (760)
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Hotel & grounds (411)
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Dining (274)
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Room/suite (583)
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View from room (122)
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Bathroom (59)
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Family/play areas (4)
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Business center/function rooms (6)
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Videos (3)
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Other (709)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (101)
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Beach (35)
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Honeymoon Suite (30)
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Infinity Pool (29)
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Jacuzzi Junior Suite Oceanfront (21)
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Jacuzzi Junior Suite with Twin Beds (28)
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Main Pool (9)
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One Bedroom Suite (53)
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Pool (14)
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Presidential Suite Swim-Up (126)
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Restaurants and Bars (100)
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Royal Suite Swim-Up (56)
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Second Pool (9)
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The Hotel (48)

Management photos: Courtesy of the property manager

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Room/suite (18)
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Pool/beach area (4)
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Dining (3)
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Hotel & grounds (1)
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Other (22)
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