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All 5 Playa Maroma hotels

El Dorado Maroma, a Beachfront Resort, by Karisma

4.5 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
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Ranked #3 of 5 hotels in Playa Maroma
A recent review
5 of 5 stars reviewed yesterday
mikeb4563 Medina, Ohio
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1,387 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (441)
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English first
Medina, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

My wife and I, along with another couple that we travel with often, just returned from a seven night stay at El Dorado Maroma. We have made a number of trips to the Cancun/Riviera Maya area and as wonderful as those trips were, this facility exceeded all expectations and set a new standard that will be difficult to top. We... More

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Carthage, Missouri
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I just got back from celebrating our honeymoon at El Dorado Maroma. I have never been treated so well or pampered like that! Everyone there knew us by name within two days. I have a bad back and needed to see a chiropractor the third day there. Our concierges, Alex and Noemi, among other staff bent over... More

Was this review helpful? Yes 2
Fenton, Missouri
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

We just returned from a great 8 day trip. After the initial shock of the small hotel, we began to meet people around the pool, mostly from Texas with a few others thrown in. The staff gave great service and quickly knew us by name!! Special praise for beach butlers: Gabby with the amazing smile (always) and the big hugs... More

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Kenmore, New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

We just returned from 10 days at EDM and it was beyond great. When the only thing you'd change is that the room safes aren't digital, that isn't bad. The food was gourmet quality and outstanding with great choices and creativity. The staff were all super helpful and friendly, grounds and beach were amazing. We will be staying here again... More

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Springdale, Arkansas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My wife and I selected El Dorado Maroma with the help of our travel agent Tracee Williams with Destinations and it was exactly what we were looking for. We booked a standard room and were upgraded when booking with the honeymoon package to a 3rd or 4th floor infinity suite. Upon arrival they told us that even though we were... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My new husband and I just got back from our honeymoon at El Dorado Maroma... and we had a WONDERFUL time! The most impressive customer service every day which really makes you in instant vacation mode. Every last person on the property is very friendly, works hard and pays attention to detail. We would like to give specific thanks to... More

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We just returned from a wonderful week at EDM. This was our second trip booking with Melissa at Beach Bum Vacation and there's not a single reason why we wouldn't do it again. Every thing about the trip was fantastic. She had us taken care of from start to finish. It's nice know that if something happened down at the... More

Was this review helpful? Yes 20
New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

My husband and I recently got back from our second annual Fourth of July trip to El Dorado Maroma. The place is fantastic, primarily because of the service. Everyone that works there is super friendly and helpful. I need to give a particular shout out to Jonas Cortez, one of the waiters at the breakfast spot. He went above and... More

Was this review helpful? Yes 2
Milford, Nebraska
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent a week at this small, intimate, beautiful resort. It was a week filled with fun, and unforgettable memories. The staff was more than accommodating even when the guys had a few too many cocktails and were REALLY enjoying themselves. Highly recommend Jonah at the buffet as the top waiter. Ricardo and Alejandro took VERY good care of us... More

Was this review helpful? Yes 2
Manasquan, New Jersey
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Amazing cozy resort in pure paradise. We were looking for a quiet location to honeymoon with superior service and we were not disappointed with El Dorado Maroma. In fact we are trying to book our next trip back before the end of the year. Our room was a swim up and it was incredible. As other reviewers have commented, the... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Very good(26)
  • Room service(24)
  • Honeymoon suite(22)
  • Infinity pool(22)
  • Other resorts(12)
  • Outdoor showers(10)
  • Top floor(9)
  • Would highly recommend(7)
  • Theme nights(6)
  • Jet ski(5)

Additional Information about El Dorado Maroma, a Beachfront Resort, by Karisma

Address: Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Maroma, a Beachfront Resort, by Karisma 4.5*
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort

2,321 photos of this hotel

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Hotel & grounds (273)
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Pool/beach area (462)
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Room/suite (449)
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Bathroom (48)
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Expert photos: Taken by TripAdvisor travel experts

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Amenities (35)
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Beach (14)
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Honeymoon Suite (30)
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Jacuzzi Junior Suite Oceanfront (21)
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Jacuzzi Junior Suite with Twin Beds (28)
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Main Pool (9)
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One Bedroom Suite (53)
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Restaurants and Bars (33)
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Second Pool (9)
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The Hotel (22)

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Other (47)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Romantic Hotel in Playa Maroma #2 Family Hotel in Playa Maroma #3 Top resorts Hotel in Playa Maroma #3 On the Beach Hotel in Playa Maroma #3 Spa Hotel in Playa Maroma #3 Luxury Hotel in Playa Maroma
Hotel Class
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 
Number of rooms
99

Questions & Answers

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