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All 5 Playa Maroma hotels

El Dorado Maroma, a Beachfront Resort, by Karisma

4.5 of 5 Resort (All-Inclusive)   |   Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
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Ranked #3 of 5 hotels in Playa Maroma
A recent review
5 of 5 stars reviewed yesterday
Sue M Whately, Massachusetts
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1,305 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (397)
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English first
Whately, Massachusetts
1 review
5 of 5 stars Reviewed yesterday NEW

This resort is the place to go if you're looking for total relaxation. The property is beautiful and the beach is awesome. Service is top-notch. This is a small and very quiet resort, not the place to go if you're looking for constant action. Definitely the place to go to relax, hang out on the beach and the pools. Karen,... More

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Round Rock, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

I was hesitant to come to such a small resort (<100 rooms), but I quickly changed my mind after meeting the amazing staff ( our favorite people ever were Ivette, Oscar, Gaby, Ruben, Maria) beach and amenities. These guys did everything from special treatment (made me a special chocolate cake for my birthday as well as the special towel animals)... More

Was this review helpful? Yes 1
Texas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Once you've arrived, not a care in the world. You are made to feel like the most important guest there. The staff is incredibly friendly and attentive. The best beach I've ever seen!! Will be back again and again.

Was this review helpful? Yes 3
Melville, New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

We have been going to the El Dorado Maroma every year for 5 years now. The wonderful people and the amazing views make it what it is. The rooms are perfect and quite luxurious. The people can't do enough for you. Nothing is a problem. Although everyone who works there is fabulous, our favorites are Rosy, Rubin, Javier, and Pedro... More

Was this review helpful? Yes 2
Chicago, Illinois
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We've stayed here, and have repeatedly returned for many reasons....there's the beach (and you can snorkel right from the beach - at the moment though, you'll need your own equipment - though am told more is coming soon), the intimacy of the resort, quiet but not hardly an old people's home, and of course the food and drink (which i... More

Was this review helpful? Yes 5
ignacio l, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear guest, WOW! What an amazing review. I am very proud of all the hard working staff at EDM, and without any doubt they make the difference between a nice resort and an excellent resort that feels like a second home. I am very glad you enjoyed such a wonderful stay and experienced also the improvements regarding food. We are... More

Philadelphia, Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The resort was perfect - the service, the food, the accommodations! We were able to relax and enjoy ourselves but also take part in one of many of the activities that took place throughout the day if we chose to -- water aerobics, kayaking, volleyball. We also went deep sea fishing and caught a ton of fish. It was a... More

Was this review helpful? Yes 2
ignacio l, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear guest, Thank you very much for let us be part of your vacations. For us, it has been a pleasure to serve you. We hope to have the opportunity again in the near future. Sincerely, Ignacio Lazaro General Manager gm@eldoradomaroma.com More

Carmel, Indiana
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just returned home after staying in this awesome resort during the week of 4/5/2014. This was my 3rd time back at this resort - the staff is amazing and all the little things they do, just want me to keep coming back. The food and service go unmatched. My only down grade would be for Exotic Travel - they got... More

Was this review helpful? Yes 1
ignacio l, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear guest, Third time! Wow, thank you very much for your preference and support. I am very happy that you had an unforgettable stay with us, and experienced a beautiful time. I apologize if there was some kind of misunderstanding and I hope the amazing memories are more than this. We hope to see you very soon in this your... More

Kansas City, Missouri
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Overall our experience was good, but not comparable to other all inclusives we have stayed in. Our greatest disappointment was having a room with an infinity pool and never comfortably being able to use it because the water was so cold. We have stayed in all inclusives before where the temperatures outside weren't even as warm as it was for... More

Was this review helpful? Yes 2
ignacio l, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear guest, I would like to thank you for having chosen EDM. Also, I would like to apologize for not having met your expectations regarding the accomodations. Unfortunately, we do not have a sistema to heat the infinity pools and our decoration was made to please everybody, however all always depend of your very personal taste. I am sorry not... More

montreal
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Just came back from a very relaxing vacation week at the El Dorado Maroma. We arrvied on the 06 of April. We had booked the Mi Hotelito section of the hotel. Beware, those are much older room that would certainly need refurbishing. However we didnt let that be an issue for us. We enjoyed the fact that we were 1... More

Was this review helpful? Yes 2
ignacio l, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear guest, First of all, thank you very much for having chosen EDM between all the other options. I am very glad you really have experience the magic, as you called, that we have here. starting with the magnificent beach, the food, the service, etc. I am very proud of all the people working here and very happy to know... More

Gloucester, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Just returned from ten days at the resort (our second visit) and it was exceptional!! The resort, beach, rooms, food and service were outstanding!! Cannot rave about it enough and we will definitely go back next year, if not sooner! All the staff were professional, gracious and they treated us like royalty. There are four team members that we'd like... More

Was this review helpful? Yes 2
ignacio l, General Manager at El Dorado Maroma, a Beachfront Resort, by Karisma, responded to this review

Dear guest, I am very happy that you had an excepcional time with us. As you said, our staff treat you like royalty because that is exactly what you are for us. We love to serve, that is what we do best. Eduardo, Marcela, Leo and Oscar will be more tan happy to welcome you again soon. Sincerely, Ignacio Lazaro... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(26)
  • Room service(24)
  • Honeymoon suite(22)
  • Infinity pool(22)
  • Other resorts(12)
  • Outdoor showers(10)
  • Top floor(9)
  • Would highly recommend(7)
  • Theme nights(6)
  • Jet ski(5)

Additional Information about El Dorado Maroma, a Beachfront Resort, by Karisma

Address: Carretera Cancun-Tulum Km 55.3 | Maroma beach, Playa Maroma, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Maroma, a Beachfront Resort, by Karisma 4.5*
Official Description (provided by the hotel):
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel
El Dorado Maroma Hotel
El Dorado Maroma Resort

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