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Secrets Maroma Beach Riviera Cancun

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Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
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Secrets Maroma Beach Riviera Cancun
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Secrets Maroma Beach Riviera Cancun
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7,815 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,262)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
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Fort McMurray, Alberta, Canada
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Went for a week in March, loved every day. Would definitely recommend and return. Main reason for picking this resort: Food, beach, low ppl to pool ratio. For reference I visited Secrets Puerto Vallarta 2 yrs ago, stayed in Preferred club, this resort was amazing. Pros: - Beach is amazing, never had issues looking for a spot, and assistance with... More 

Was this review helpful? Yes 4
Chicago, Illinois
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

High props to Rene, Gabby, AJ, Consuelo (sp? hostess), pregnant hostess at Seafood restaurant), Roger (concierge in building 16), Toribio at the bar in the lobby, Miguel server in world cafe, Alexander in juice bar in world cafe, Guillermina in the omelet station in world cafe. We are not "all you can drink" aficionados," but these people, among many others,... More 

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

As most reviewers have said, the service here is excellent. There is no question that the beach is beautiful, and the resort grounds well-kept and pretty. We have traveled extensively but this was really our first "all inclusive big resort" experience. I guess some people like this concept - but I couldn't help feeling like I was on a great... More 

Was this review helpful? Yes 3
11 reviews 11 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I should have done this review months ago as I won't be able to remember all the names of the wonderful staff but here goes. This is my third visit after visiting alone in 2011, 2013 and most recently in 2014 with my partner (we are a male couple). Arrived after 13+ hours travelling to be whisked off to Preferred... More 

Was this review helpful? Yes 2
Vancouver, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

This resort was top-notch. What a great experience on our week long get away. Food - very good. The buffet breakfast in the morning had anything and everything. It was delicious. We went to one of the pool side restaurants for lunch or the buffet and they were good. Many dinner options but our favourite was Bordeaux the french restaurant... More 

Was this review helpful? Yes 1
Farnborough, United Kingdom
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our second trip to the Secrets Maroma Beach (first was December 2012) this time with some friends so we had high expectations as we'd really sold them on the resort from our pervious visit. I'm pleased to say we were not disappointed, the service was as good as ever and the staff exceptional. So many stood out but to name... More 

Was this review helpful? Yes 4
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Key things: * Staff was amazing. Could not have asked to be pampered more. * Food was wonderful * Bars were plenty * Entertainment fun, and inviting. Thank you, Concierge of building 17 Paulina, Entertainment staff Johan, AJ, Diego, Renegade, and big Willy. We will carry very fond memories of you all.

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Pampered and doted on at every level! The staff Rogeilo (concierge), and notable employees such as "Gabby", Israel, Johan, A.J., Claudia, Analita, Ricardo Tronoso, and so many more were charming, so helpful, and doubled the enjoyment of an incredible weeks stay. Words fail me to describe the awesomeness and pure magic of the place.

Was this review helpful? Yes 1
Aberdeen, United Kingdom
Top Contributor
60 reviews 60 reviews
22 hotel reviews
309 helpful votes 309 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Obviously we had looked at the reviews of this hotel online in Store at Kuoni when we booked, but nothing could prepare us for the HOLIDAY OF A LIFETIME!!!!!! and it was mostly down to the staff at Secrets Maroma. Pros: The staff were not just friendly, but attentive, generous and fun. There was nothing they wouldn’t do for you.... More 

Was this review helpful? Yes 64
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

To all of folks that review this place poorly clearly need to rethink what a really fine experience that can be had at Secrets Maroma beach. From the time we stepped on the grounds to the time we left the experience was wonderful. Best vacation I've ever had. Recommend the Japanese place and portofino Italian as must eat spots. World... More 

Was this review helpful? Yes 7
Hotel Review Summarization

What travelers say

  • Entertainment staff(147)
  • Room service(127)
  • Preferred club(104)
  • Very good(84)
  • World cafe(76)
  • Ocean views(68)
  • Pool area(67)
  • White sand(39)
  • Breakfast buffet(32)
  • Lobby bar(31)
Questions? Get answers from hotel staff and past guests. Ask a question

8,690 photos of this hotel

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Hotel & grounds (1518)
View from room (442)
Pool/beach area (2556)
Dining (658)
Room/suite (1170)
Bathroom (98)
Family/play areas (27)
Business center/function rooms (19)
Videos (17)
Other (1769)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (406)
Amenities (85)
Beach (39)
Honeymoon Suite (101)
Pool (31)
Restaurants and Bars (40)
Swip Up Suite (61)
The Hotel (49)

Management photos: Courtesy of the property manager

All management photos (10)
Pool/beach area (2)
Hotel & grounds (4)
Room/suite (1)
Dining (2)
Bathroom (1)
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