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Secrets Maroma Beach Riviera Cancun

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Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
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Secrets Maroma Beach Riviera Cancun
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Secrets Maroma Beach Riviera Cancun
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7,765 reviews from our community

Traveler rating
    6,264
    1,070
    285
    99
    47
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308
6,263
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166
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,237)
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    (7765)
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    (1892)
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    (1935)
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    (2103)
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    (1835)
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Collegeville, Pennsylvania
Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Secrets Maroma is a beautiful all-inclusive, adults only resort and we really enjoyed our stay. If you are keen on a relaxing vacation without kids running around, this is your spot! Drinks: ===== the alcohol they served as part of the all inclusive package was great quality - we are vodka drinkers and they served Grey Goose and Kettle One.... More 

Was this review helpful? Yes 3
Toronto, Canada
2 reviews
4 of 5 stars Reviewed yesterday NEW

Traveled here with my husband and another couple about a month ago. By far our favorite resort, we often travel to adults only but this one was definitely our favorite. Best service we have ever received, very attentive and so friendly! It was enjoyable to see HAPPY staff. We tipped and it disappointed me to see some travelers not doing... More 

Was this review helpful? Yes 1
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Secrets Maroma is a beautiful resort. The facilities are top notch. We stayed in the Preferred Club and it was worth it. Having access to the Preferred Club lounge was a life saver. We arrived at the resort about 4:30pm. By the time we made it to the pool, they were changing out the restaurants and nothing was serving food... More 

Was this review helpful? Yes 4
Montreal, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Having been to 5 other Secrets this resort maintains the Secret quality, but we were surprised by the difference in the food. It is not as good and varied. In fact,my husband and I returned home with digestive problems. We enjoyed our stay. Staff our very kind and helpful, but we will not return to this bigger resort.

Was this review helpful? Yes 1
Charlotte, North Carolina
Senior Contributor
48 reviews 48 reviews
35 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and stayed at Secrets Maroma Beach in February for a business thing. Last year the same meeting was last Secrets Capri, a resort we both loved! I was a little bummed when the meeting coordinators moved the meeting to Secrets Maroma. They assured us we would love it and we did! I think it was even better than... More 

Was this review helpful? Yes 6
E-Concierge S, Gerente at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, On behalf of the Secrets Maroma Beach team: THANK YOU VERY MUCH!! for your visiting us and for taking the time to give us your comments, I hope to have the opportunity to be your first option next time you come for business or leisure. Have a wonderful day! Sincerely Ivan Santos Rooms Division Manager isantos@secretsresorts.com More 

Bury St. Edmunds, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here in March in the preferred club which is a lovely touch and makes your stay even more special. I would recommend the higher floors in these blocks as the view is spectacular. The rooms were very spacious and the most comfortable beds ever!! I would prefer the toilet to be a little more private but not a... More 

Was this review helpful? Yes 5
E-Concierge S, Gerente at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you very much for letting us be part of your memories during your stay, I really appreciate your feedback, we apologize for the waiting time at the restaurants, never is our intention to create an inconvenience for you. The store concession we have in the hotel offers you the option to bring quality products just right in... More 

Denver, Colorado
Top Contributor
64 reviews 64 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The service at this all-inclusive resort is the best my wife and I have experienced. Every staff member greets you with a smile and appears to enjoy providing service to the guests. We were extremely pleased with the concierge treatment we received from Roberto (building 26). He went above and beyond to ensure that our stay was comfortable. Also, special... More 

Was this review helpful? Yes 2
E-Concierge S, Gerente at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, It is a pleasure to receive a comment from a person like you who has traveled to many places, for us is a compliment. Thank you very much¡¡ We are convinced that Ana is great asset to SMB, she has future in our organization I will share your comments with her and Alejandro as well. We are glad... More 

Cumming, Georgia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was our first time to Secrets Maroma and we were very excited to spend our vacation here. The resort is beautiful and the staff goes above and beyond to make sure your every need is attended to. Our concierge Arturo took great care of us and made our trip very special. The beach is beautiful and the rooms are... More 

Was this review helpful? Yes 3
Montreal, Canada
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I just returned from our first trip to Secrets Maroma Beach. Great beach and water. Clean, comfortable room. Excellent service at the beach, pools and restaurants. Breakfast was excellent. Lunches were very good. Dinners were good. Hostess staff was very good, especially Ana. Alberto (sommelier) was very helpful. Julio and Felipe. Special thanks to Oscar for the... More 

Was this review helpful? Yes 1
Orlando, Florida
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband wrote a review about our destination wedding. I decided to write another review because I was so happy and impressed about the resort and the service. There's not enough words to thank all the employees that made our wedding and stay so special. Valeria, our wedding coordinator was a such sweetheart and so helpful, she went above and... More 

Was this review helpful? Yes 4
Hotel Review Summarization

What travelers say

  • Entertainment staff(162)
  • Room service(133)
  • Preferred club(112)
  • Very good(96)
  • World cafe(80)
  • Ocean views(75)
  • Pool area(74)
  • White sand(46)
  • Breakfast buffet(36)
  • Lobby bar(35)
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Bathroom (96)
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Dining (646)
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Beach (39)
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Swip Up Suite (61)
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