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All 5 Playa Maroma hotels

Secrets Maroma Beach Riviera Cancun

4.5 of 5 Resort (All-Inclusive)   |   Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
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Ranked #1 of 5 hotels in Playa Maroma
A recent review
5 of 5 stars reviewed yesterday
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6,177 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Contributor
13 reviews 13 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

"Welcome Home" sounds a little odd when you first arrive at the resort, but after awhile you understand that you will want to return "home" to this level of service very soon. No complaints except for a little hard sales pitch to try to get us to book another trip on the first full day of our stay( we hadn't... More

Was this review helpful? Yes 3
West Hempstead, New York
1 review
5 of 5 stars Reviewed yesterday NEW

From the minute my husband and I stepped foot into the lobby, we were greeted with smiles, champagne and ambiance. We celebrated our 17th anniversary on an extended weekend trip and felt spoiled from start to finish. The food was sumptuous and the drinks were plentiful. The service was top notch as was our room with the swim-out pool. Their... More

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed yesterday NEW

My wife and I stayed from 4/13 - 4/20. If we could have stayed another week we would have in a heartbeat. We met two other couples, who were also on their honeymoons, and we all had a blast! I don't think I could brag on the staff enough. They seriously bend over backward to make you happy. If a... More

Was this review helpful? Yes 1
Surprise, Arizona
1 review
5 of 5 stars Reviewed yesterday NEW

Fantastic service, friendly staff. Excellent food, all around relaxing vacation with no hiccups or issues! Everyone greets you when you walk. The waiters take care of your every need. If you were going to vacation this would be the spot, no kids!

Was this review helpful? Yes 1
Contributor
14 reviews 14 reviews
8 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel is rated as 5 star diamond so you expect a very high standard throughout. Our experience did not match our expectations. This is a 4 star, time share selling hotel in a nice location. Staff are friendly and helpful but both the food and service vary from excellent to frustratingly mediocre. Compared to a real 5 star experience... More

Was this review helpful? Yes 4
Oklahoma City, Oklahoma
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

This review is long overdue. My husband and I spent our honeymoon at SMB 2 years ago. We stayed for 6 nights, preferred club, junior suite, ocean view. Absolutely no complaints. We LOVED everything about the resort...the staff, the service, the food, the beach, the atmosphere, our room, the spa, the preferred club option (the preferred club is close to... More

Was this review helpful? Yes 4
Chicago
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed yesterday NEW

We just returned from a 5 night stay at gorgeous Secrets Maroma and can't wait to go back. We stayed at Iberostar Grand a few yrs back, also upscale adults only and loved it. However, this place takes it a few steps up with gourmet food, top notch service and incredible grounds. Everything is well thought out and you keep... More

Was this review helpful? Yes 2
Mexico City, Mexico
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Poor amenities , ok food, ok drinks and need to pay upgrade to get an ok room view Beware it looks better on the website The beach in one of the best in Riviera Maya ( that is the best feature of this hotel) Worst: bed sheets (rough and old not the standard of a luxury hotel) Amenities ( cheap)... More

Was this review helpful? Yes 5
Lititz, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My husband and I just returned from our honeymoon at Secrets Maroma Beach which happened to be our first trip to Mexico. After hearing lots of horror stories before leaving we weren't sure what to expect. Upon arriving we were given a glass of champagne and cool towel while checking in (check in was painless). Just a quick tip.. immediately... More

Was this review helpful? Yes 3
oklahoma
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

"Its a pleasure", was the response anytime my wife or I said thank you. It was our first AI and I was suprised in the service that was upheld from the concierges to the beach attendants. Upon being picked up at the airport and whisked to smb I was then carted to Preffered club lounge where we were checked in.... More

Was this review helpful? Yes 1

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Hotel Summarization (Beta)

What travelers say

  • Entertainment staff(198)
  • Room service(165)
  • Preferred club(127)
  • Very good(123)
  • Ocean views(96)
  • World cafe(93)
  • Pool area(87)
  • White sand(54)
  • Breakfast buffet(48)
  • Lobby bar(47)

Additional Information about Secrets Maroma Beach Riviera Cancun

Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Playa Maroma
#1 On the Beach Hotel in Playa Maroma
#1 Top resorts Hotel in Playa Maroma
#1 Luxury Hotel in Playa Maroma
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Secrets Maroma Beach Riviera Cancun 4.5*
Official Description (provided by the hotel):
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 
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Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen

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