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The Charles Inn

20 Broad Street, Bangor, ME 04401 (Formerly The Phenix Inn)
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The Charles Inn
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Ranked #23 of 25 Hotels in Bangor
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94 reviews from our community

Traveler rating
    10
    24
    15
    13
    32
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12
44
13
7
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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    (16)
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    (32)
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Rockland, ME
2 reviews
3 of 5 stars Reviewed February 10, 2015

For an experience in the downtown night life of Bangor there is no better place! The location is ideal with local and ethnic cuisine close at hand, sports, entertainment and shopping venues as well. The rooms maybe dank, but they are also roomy and comfortable. And, the bar/pub seems to be a favorite for reasonable music and drinks. Prices are... More 

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Portland, Maine
Contributor
16 reviews 16 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed February 5, 2015

I wanted to really like this Old once stately Hotel, it represented what I love...it had a history, it was once a beautiful old building and it sits proudly downtown, in a good location, but it was such a disappointment. It was very needy, dingy, dark and sad. Our room was large and that was a plus, but the box... More 

Was this review helpful? Yes 2
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 31, 2014

This hotel was the worst place I have ever stepped foot in. So bad, that we checked into our room, took a tour of it and the bathroom, and left to stay at another hotel. I spent money on two different hotels simply because I could not bear to even stand in that room. Stains all over the carpet and... More 

Was this review helpful? Yes 3
Albany, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 20, 2014

From the minute we arrived, we should have left. It was like staying at The Adam's Family home. Dingy, creepy & musty are the only adjectives for this place. Bangor should be embarrassed this place is open. Downtown Bangor is a dump & this place fits right in. I've seen better crack houses than this hotel. We were booked for... More 

Was this review helpful? Yes 2
Vancouver
Contributor
12 reviews 12 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 13, 2014

This has been a fascinating experience. This hotel is, as promoted, "truly unique." The hotel owner is lovely and has created an atmosphere you can sink into as soon as you enter the doors. The rooms have four poster beds, they are spacious suites appointed with antiques. We arrived mid-October and the lobby was festooned with Halloween decorations that made... More 

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 4, 2014

Should have forfeited price of one night stay after walking into lobby and seeing it so run down. It only got worse. Lobby, hallway and room carpeting badly stained, drapes were falling off rods, light bulbs burned out in lamp by reading chair. The room, when painted, had splatters everywhere - bathroom facets, light switch plates, etc. This did not... More 

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Calabasas
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed September 2, 2014

If you look at their website, thoughts about quaint or charming might spring to mind. Once my wife and I arrived there, we unfortunately realized that the stage where this hotel was quaint or charming was way in the past. It is a hotel that has "gone to seed." Disheveled would be a good word for it. We had booked... More 

Was this review helpful? Yes 2
Bath
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 6, 2014

Got here at about midnight after twenty-four hours on a variety of planes and coaches. Actually finding the place confused us briefly because we walked in and thought we'd accidentally gone into the pub next door instead, but that's jet lag for you. Within ten minutes, we'd settled in and worked out how to turn up the air conditioning. Following... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed July 16, 2014

We stayed two nights at the Charles Inn and were quite happy with the atmosphere, rooms and service. Keep in mind that this is independently owned and in an older building before booking. If you're looking for something standardized by the big chains this place wont be for you. The rooms feature older mahogany and wooden amenities which we felt... More 

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1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 11, 2014

I didn't sleep a wink. The bed was so hard and old that I struggled to find comfort. Literally woke up with a kink in my back. I do have to say though the lady working the front desk was very accommodating. As I forgot my charger and she loaned me her personal one.

Was this review helpful? Yes 3
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