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The Charles Inn

20 Broad Street, Bangor, ME 04401 (Formerly The Phenix Inn)
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The Charles Inn
Best prices for: 1 room 1 guest
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Ranked #23 of 26 Hotels in Bangor
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97 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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  • French first
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English first
  • All months
    (97)
  • Mar-May only
    (17)
  • Jun-Aug only
    (34)
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    (34)
  • Dec-Feb only
    (12)
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Portland, Maine
1 review
4 of 5 stars Reviewed 3 weeks ago

Its not a terrible hotel. It just severely needs to be updated. The carpets are all stained, the walls need to be cleaned, and repainted. The housekeepers seem to work very hard.... but theres not much they can do unless the owner decides to renovate. The front desk is absolutely nothing but a giant clutter of papers and junk. I... More 

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New Minas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed May 26, 2015

I should have known that I was in trouble when I looked at the cleanliness of just the front desk. The woman there has papers, and junk strewn all over it and had no real system of keeping track of which rooms were clean and available. In fact, she had to go check out our room before we were allowed... More 

Was this review helpful? Yes 1

Travelers are raving about these Bangor hotels

Rockland, ME
2 reviews
3 of 5 stars Reviewed February 10, 2015

For an experience in the downtown night life of Bangor there is no better place! The location is ideal with local and ethnic cuisine close at hand, sports, entertainment and shopping venues as well. The rooms maybe dank, but they are also roomy and comfortable. And, the bar/pub seems to be a favorite for reasonable music and drinks. Prices are... More 

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Portland, Maine
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 stars Reviewed February 5, 2015

I wanted to really like this Old once stately Hotel, it represented what I love...it had a history, it was once a beautiful old building and it sits proudly downtown, in a good location, but it was such a disappointment. It was very needy, dingy, dark and sad. Our room was large and that was a plus, but the box... More 

Was this review helpful? Yes 4
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed October 31, 2014

This hotel was the worst place I have ever stepped foot in. So bad, that we checked into our room, took a tour of it and the bathroom, and left to stay at another hotel. I spent money on two different hotels simply because I could not bear to even stand in that room. Stains all over the carpet and... More 

Was this review helpful? Yes 5
Albany, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 20, 2014

From the minute we arrived, we should have left. It was like staying at The Adam's Family home. Dingy, creepy & musty are the only adjectives for this place. Bangor should be embarrassed this place is open. Downtown Bangor is a dump & this place fits right in. I've seen better crack houses than this hotel. We were booked for... More 

Was this review helpful? Yes 2
Vancouver
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 13, 2014

This has been a fascinating experience. This hotel is, as promoted, "truly unique." The hotel owner is lovely and has created an atmosphere you can sink into as soon as you enter the doors. The rooms have four poster beds, they are spacious suites appointed with antiques. We arrived mid-October and the lobby was festooned with Halloween decorations that made... More 

Was this review helpful? Yes 2
Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 4, 2014

Should have forfeited price of one night stay after walking into lobby and seeing it so run down. It only got worse. Lobby, hallway and room carpeting badly stained, drapes were falling off rods, light bulbs burned out in lamp by reading chair. The room, when painted, had splatters everywhere - bathroom facets, light switch plates, etc. This did not... More 

Was this review helpful? Yes 3
Calabasas
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed September 2, 2014

If you look at their website, thoughts about quaint or charming might spring to mind. Once my wife and I arrived there, we unfortunately realized that the stage where this hotel was quaint or charming was way in the past. It is a hotel that has "gone to seed." Disheveled would be a good word for it. We had booked... More 

Was this review helpful? Yes 2
Bath
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed August 6, 2014

Got here at about midnight after twenty-four hours on a variety of planes and coaches. Actually finding the place confused us briefly because we walked in and thought we'd accidentally gone into the pub next door instead, but that's jet lag for you. Within ten minutes, we'd settled in and worked out how to turn up the air conditioning. Following... More 

Was this review helpful? Yes 1
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