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The Charles Inn

20 Broad Street, Bangor, ME 04401 (Formerly The Phenix Inn)
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111 Reviews from our TripAdvisor Community

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Dallas, Texas
1 review
5 of 5 stars Reviewed 1 week ago via mobile

I have worked in the Hotel Industry a long time & this hotel makes me feel warm & fuzzy inside. Danna at the front desk welcomed me with genuine sincerity. I had the pleasure of meeting LeeAnne, the new owner along with her husband Al, and I truly felt as though I was at my home away from home. What... More 

Helpful?
Thank Clint M
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

The lobby is nice. But that was about it. You have to park in a public garage about a block away and there is no valet. The room was simple, and that's fine but I am pretty sure those thin striped mattresses were from the 70s and very uncomfortable. They told us there would be free breakfast. Nope. There was... More 

Helpful?
Thank Miranda C

Travelers are raving about these Bangor hotels

Bristol, Connecticut
Level Contributor
172 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this Inn under the old management. It was featured on Hotel Impossible, where all its problems were laid bare. The new owners have turned the inn around and are still working to transform it into a much better place to stay. This is evident in the work they have accomplished, especially in the public areas. It is... More 

Helpful?
Thank jer b
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

IGNORE THE BAD REVIEWS FROM THE PAST!! My wife is a travel nurse and had the pleasure of staying here from two months! This is a better, more refined Charles Inn than from the previous ownership and management team. Coincidentally, the name of the building originally was the Phenix Block (spelled traditionally), built in 1873 following the great 1869 fire... More 

Helpful?
2 Thank Jared S
Moncton, Canada
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 21, 2015

I stayed there two nights for a concert. The elevator smells like kitty litter. The hotel pug is nice. The person who worked there must work 20 hours a day. It's in the hear of downtown Bangor. Again nothing special but hey I knew what I was getting myself into.

Helpful?
Thank Randy B
High Wycombe, United Kingdom
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed November 7, 2015

What a great little spot the Charles Inn is!! The hosts were very gracious in sorting my room, booking taxis and holding my luggage for when i was out during the day - excellent service and one that as a solo female traveller was very much welcome and appreciated. My room was very spacious, very comfortable and a really nice... More 

Helpful?
6 Thank HayJayEm
Arcata, California
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 25, 2015

The place had a quirky charm, and apparently our room was featured on a hotel rehab TV show, but we felt it still needed finishing. The bed sagged so we kept rolling into the center, and the pillows were so overstuffed and firm that they were virtually unusable. The windows did not open and the heating/air system only pumped out... More 

Helpful?
1 Thank Rambler707
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 20, 2015

If you're looking for a cookie-cutter, chain hotel this is not your place. But if you're looking for a hotel with tons of character than you'll like the Charles Inn. Walking in there's an old phone booth in the entryway and another in the adjacent (soon to be) coffee shop. There's a lobby grand piano and comfy seats to relax.... More 

Helpful?
5 Thank Cindy H
Reading, United Kingdom
Level Contributor
71 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed September 22, 2015

Like the review title, I really wanted to like this hotel, the staff are friendly and although it looks a little tired it has a lot of character. The room was basic, clean and served its purpose. The main and major issue was the bed, it was in the top 2 of the worst beds I have ever slept with,... More 

Helpful?
2 Thank Marc G
thecharlesinn, Owner at The Charles Inn, responded to this review

Dear Valued Guest(s): Your review came in before our family took ownership. We value your feedback to help us improved to serve our guests even better. If you could contact us directly to let us know your name, we could look up the room and address this issue of a bad mattress immediately. The idea of hospitality is our guests'... More 

Perry, Maine
Level Contributor
5 reviews
3 of 5 stars Reviewed September 15, 2015

Nice stay but beds need new mattress. Owner very friendly and available. Great location for our visit to Bangor for fun night at Penobscot Theater and dinner at Blaze! Coffee in lobby and breakfast great!

Helpful?
Thank Paula F
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