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Isle of Capri Casino Hotel Lake Charles

100 Westlake Ave, Westlake, LA 70669
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1 room 1 guest
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Isle of Capri Casino Hotel Lake Charles
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225 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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    (60)
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There are newer reviews for Isle of Capri Casino Hotel Lake Charles
See the most recent reviews
Santo, Texas, United States
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 22, 2015

An aged hotel, but in favorable shape, comfortable, and clean. Staff was courteous and friendly, eager to help, and followed through with all our requests. A great view of the lake on east side rooms provides a great sunset balcony scene. Drinks were on the pricy side, however, we will be returning to relax, gamble, and dine.

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Randall, thank you for your review! We appreciate your feedback and we're glad your enjoyed your stay with us! We look forward to seeing your again soon. More 

Central Texas
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 13, 2015

Our check in was smooth, the room was chilly like we like it upon entry, at first glance the room was ready for us. We unpacked and left for dinner and the casinos. Saturday morning when ready to iron our shirts we found an iron that looked like it had been used to make a grilled cheese sandwich and an... More 

Was this review helpful? Yes 1
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, thank you for taking the time to give us a review. We appreciate your feedback about your stay with us, though it doesn't sound like it was up to our standards for customer service and hospitality. We would like to speak with you further about your concerns so we can ensure that your next visit with us is... More 

Beaumont, Texas, United States
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed July 6, 2015

Be aware the tower is attached to the Casino and restaraunts, the Inn is across the street. Many a person has checked in only to find out they have to walk or take the shuttle bus to the casino. A short walk but it’s a little annoying. Check in was smooth. The door was another problem. After we got in... More 

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Bill, thanks for taking the time to leave a review! We appreciate your detailed feedback about your stay with us and we're glad you enjoyed it. We hope to see you back again soon! More 

San Antonio, Texas, United States
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 3, 2015

Spent one night but wanted to stay longer. If I wasn't on a travel schedule, would have stayed. The room in the tower was exceptional. Huge tub and separate shower. Comfortable bed and nice view of the water. Only issues: 1) the bathroom door was slatted, not a true solid door, so if you are staying there, make sure it... More 

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Kelley, thanks for the great review! We appreciate your detailed feedback and we're so glad you enjoyed your stay with us. We look forward to you again soon. More 

Acworth, Georgia
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 2, 2015

The room was very nice, a garden tub and a separate shower! I always miss my shower when I'm away from home. Most of all I miss my well lit bathroom and makeup mirror and they had that too! Large well furnished room without wear or tear. No ice....I think they want you to go to the casino for drinks.

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, thanks for the great review! We appreciate your feedback and we're so glad you enjoyed your stay with us and that your room had all the comforts of home. We look forward to seeing you again soon! More 

Lafayette
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 2, 2015

I was impressed. they have two levels of machines. they have a huge variety almost any machine you can think of. they have a great view the water a pretty nice souvenir shop I have no complaints one of the very few places I left a winner I would recommend this to my friends and family

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Natalie, thanks for the review! We appreciate your feedback about our casino and we're glad you had a great time! We hope to see you again soon. More 

Pearland
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 1, 2015 via mobile

The hotel was very nice and the house keepers were very knowledgeable of their jobs. The most exciting thing was the air conditioning system. You were able to put it at the lowest tempurature in which you wanted.Rooms were oh so comfortable. The front desk help were very friendly and saw that every need in which you had was met.... More 

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Gwendolyn, thanks so much for your review! We really appreciate you feedback about our hotel and our staff and we're so glad you enjoyed your stay! We hope to see you again soon. More 

Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 28, 2015 via mobile

If you want to win this is a good place to go but besides that food is horrible and there is not much to entertain or activities. I cannot rate the rooms because I have never stayed overnight. There is a horse track but I do not like the racing of the animals.

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, thank you for your feedback. You dining experience doesn't sound like it was up to our standards and we would like to talk with you more about your visit with us so we can ensure your next one is a much better one. Please feel free to send us an email at lc-marketing@islecorp.com Thanks! More 

Travelers are raving about these Westlake hotels

Houston, Texas
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 28, 2015

Didn't expect to get good room but this time they gave us a good room with a nice view. This time I spent time in room more then casino when my husband went to meeting. I like the front desk set so comfort and cool!

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, thank you for your review! We appreciate your feedback and we're so glad you enjoyed your stay with us! We hope to see you again soon. More 

San Antonio, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 19, 2015 via mobile

The hotel room could have been beautiful, but I couldn't notice anything good because I was too tired. We were traveling through on I-10 and thought it would be fun to stop at the casino. We booked online at 5pm, got a great rate at the Inn, so we were excited. We got in about 10:45 pm and had plans... More 

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Sally, your experience doesn't sound like it was up to our standards since we always demand cleanliness as well as attentive service. We would like to discuss your experience in more detail to learn how we can make your next visit a much better one. Please give us a call at 800-430-2300 or send us at email at lc-marketing@islecorp.com... More 

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