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All 2 Westlake hotels

Isle of Capri Hotel and Casino -Lake Charles

100 Westlake Ave, Westlake, LA 70669
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Isle of Capri Hotel and Casino -Lake Charles
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56%
Ranked #1 of 2 hotels in Westlake
A recent review
4 of 5 stars reviewed 1 week ago
520Norma Corpus Christi, Texas
  • Overview
  • Reviews (166)
  • Photos (59)
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  • Room tips (35)
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166 people have reviewed this hotel

Traveler rating
    43
    45
    27
    25
    26
See reviews for
29
59
13
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
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English first
1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

Very disappointed. It was an anniversary trip for us, and we hadn't been gambling for many years. Upon check in at the Inn, we were informed that we would have gotten a MUCH better rate if we had called the hotel directly. Yet, she didn't offer to change that, and we booked directly from the Isle website. When we walked... More

Was this review helpful? Yes
Jordana A, Guest Relations Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review

We are sorry your stay with us was not as enjoyable as it should have been. While some of our rooms are not as new as others, we always demand cleanliness as well as attentive service. We would like to discuss your experience in more detail to learn how we can make your next visit a much better one. Please... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW via mobile

The people is so unprofessional rude down to hotel check workers the Isle cheat you out your money also make their own rules up i will never go there again .................... If u wanna lose money this the place to be at ...........

Was this review helpful? Yes 1
Jordana A, Guest Relations Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review

Hi Chris, we would appreciate an opportunity to talk with you about your experience. We stress the importance of customer service to all of our employees. Your feedback can help us ensure our guests are receiving the best service while visiting our casino. Please give us a call at 800-430-2300. More

Travelers are raving about these Westlake hotels

Conroe, Texas, United States
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago

The Isle of Capri is on the river, but in a very industrial, flat-out ugly area just before the big bridge that goes to Lake Charles. Wee bit challenging to get to with all of the construction and road machinations. Stayed at the Tower in a Parlor Suite. Room was very dated, didn't look like the modern furniture, soft carpet,... More

Was this review helpful? Yes
Jordana A, Guest Relations Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review

We are sorry to hear that your room didn't meet your expectations. We strive to provide our guests with great experiences at our hotel and casino. We would like to talk with you more about your visit so we can figure out how we can make the next one better. If you have some time, please give us a call... More

Corpus Christi, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was very clean and comfy. I had gotten the reservation on line and it was advertised with two free buffets and $10 fan play money. When I asked them for the $10 fan play money they told me it had been discontinued. I was referred to a "person" on the phone while at the register desk and he... More

Was this review helpful? Yes 2
Jordana A, Guest Relations Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review

Hi Norma, we are sorry for the inconvenience you experienced during check-in, but we are happy to hear that you enjoyed your stay! Thanks for taking the time to share your feedback, and we hope to see you again soon! More

Atlanta
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here again for business. Nice hotel. The Inn has nice rooms and is clean. Great prices during the week. Restaurants on site (not the greatest food and long wait times), convenient to the interstate. Will return again.

Was this review helpful? Yes
Beverly, Massachusetts
Top Contributor
51 reviews 51 reviews
40 hotel reviews
193 helpful votes 193 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We made a family trip to Lake Charles expressly for visiting Louisiana casinos we hadn't been to before. I had a players club card from the much smaller Isle of Capri in Natchez, Mississippi and brought it along for the trip. Having been to this location in Lake Charles, I now understand why people wrote negative reviews about the quaint... More

Was this review helpful? Yes 1
Jordana A, Guest Relations Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review

We apologize for the issue with your card and our staff. We strive to create an excellent customer experience for everybody. We would like to hear more about your visit so we can work towards a resolution. Please give us a call at 800-430-2300 when you have a chance. Thank you. More

Dayton, Texas
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were greeted with no real explanation how we were bumped from the king bed we had reserved a week earlier for a 2-queen bed room. The room was nice enough it had uncommon short ceilings and a lousy shower that is mounted eye level on the wall with very little pressure. The package we opted for included $10 for... More

Was this review helpful? Yes 2
Jordana A, Guest Relations Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review

Dennis, Thank you for your feedback. We apologize for the room inconvenience but appreciate the positive review. More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Not worth the money I paid.. ice machine loud. Room not insulated..manager don't know courtesy. It's just like staying at a motel..not recommended, there are much newer and nicer accommodations around...

Was this review helpful? Yes 1
Jordana A, Guest Relations Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review

We are sorry to hear that your room didn't meet your expectations as we strive to provide an excellent experience at our hotel. We would like to hear more about your stay to learn how we can make your visit a much better one. Please give us a call at 800-430-2300. Thank you. More

Green Cove Springs, Florida
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I stayed the night on our way back from Texas. We did not stay in the Tower. The room was nicer than I expected and the bathroom was ginormous. I didn't understand the phone by the comode however. The staff was very friendly. The food hot, even thorugh it was after 10pm when we ate. The only... More

Was this review helpful? Yes 1
Jordana A, Guest Relations Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review

Thanks so much for the kind review! We hope to have you back soon! More

Knoxville, Tennessee
Top Contributor
82 reviews 82 reviews
32 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed June 11, 2014

Stayed in a nonsmoking tower room for one night. No matter the location in a smoking casino hotel a nonsmoker will likely still smell it but I knew this going in. Room was pretty spacious and bath was oversized but didn't utilize the space well. Bulk of the bath was an oversized tub that was for soaking only, no jets.... More

Was this review helpful? Yes
Jordana A, Guest Relations Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review

Thank you for taking the time to write this review. We are sorry to hear about the housekeeping issue. We strive to exceed our guests' expectations. Please give us a call at 800-430-2300 when you get the chance so we can hear more about your visit. Thank you. More

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Additional Information about Isle of Capri Hotel and Casino -Lake Charles

Address: 100 Westlake Ave, Westlake, LA 70669
Location: United States > Louisiana > Westlake
Price Range (Based on Average Rates): $$
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Also Known As:
Isle Of Capri Westlake

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Number of rooms
13

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