We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 2 Westlake hotels

Isle of Capri Hotel and Casino -Lake Charles

100 Westlake Ave, Westlake, LA 70669
Hotel amenities
Save Saved
You added Isle of Capri Hotel and Casino -Lake Charles to your Saves list
Isle of Capri Hotel and Casino -Lake Charles
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
56%
Ranked #1 of 2 hotels in Westlake
A recent review
5 of 5 stars reviewed 2 days ago
I_Mr_Mike Austin, Texas
  • Reviews (168)
  • Photos (59)
  • Amenities
  • Q&A
  • Room tips (37)
  • Location
  • More
Write a Review

168 people have reviewed this hotel

Traveler rating
    44
    45
    28
    25
    26
See reviews for
29
60
13
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
Austin, Texas
Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed 2 days ago NEW

Had made plans to celebrate a friends birthday with a Casino trip to Louisiana. Decided to stay at the Isle of Capri as it was centrally located. Attempted through phone reservation to get a room "comped" at the Tower for 3 days, but as we were arriving the Sunday after the 4th of July, the Tower was very full and... More

Was this review helpful? Yes
Austin
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The casino needed updating compared to others, but the overall experience was excellent. Hotel staff was very cordial. I had read several reviews stating the hotel was run down and the staff was rude. We never encountered any of this.

Was this review helpful? Yes 1
Jordana A, Guest Relations Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review

Thanks for your review. We are glad to hear that you enjoyed your stay with us, and we hope to see you again soon! More

1 review
2 of 5 stars Reviewed 1 week ago via mobile

Very disappointed. It was an anniversary trip for us, and we hadn't been gambling for many years. Upon check in at the Inn, we were informed that we would have gotten a MUCH better rate if we had called the hotel directly. Yet, she didn't offer to change that, and we booked directly from the Isle website. When we walked... More

Was this review helpful? Yes
Jordana A, Guest Relations Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review

We are sorry your stay with us was not as enjoyable as it should have been. While some of our rooms are not as new as others, we always demand cleanliness as well as attentive service. We would like to discuss your experience in more detail to learn how we can make your next visit a much better one. Please... More

Travelers are raving about these Westlake hotels

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

The people is so unprofessional rude down to hotel check workers the Isle cheat you out your money also make their own rules up i will never go there again .................... If u wanna lose money this the place to be at ...........

Was this review helpful? Yes 1
Jordana A, Guest Relations Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review

Hi Chris, we would appreciate an opportunity to talk with you about your experience. We stress the importance of customer service to all of our employees. Your feedback can help us ensure our guests are receiving the best service while visiting our casino. Please give us a call at 800-430-2300. More

Conroe, Texas, United States
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 2 weeks ago

The Isle of Capri is on the river, but in a very industrial, flat-out ugly area just before the big bridge that goes to Lake Charles. Wee bit challenging to get to with all of the construction and road machinations. Stayed at the Tower in a Parlor Suite. Room was very dated, didn't look like the modern furniture, soft carpet,... More

Was this review helpful? Yes
Jordana A, Guest Relations Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review

We are sorry to hear that your room didn't meet your expectations. We strive to provide our guests with great experiences at our hotel and casino. We would like to talk with you more about your visit so we can figure out how we can make the next one better. If you have some time, please give us a call... More

Corpus Christi, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was very clean and comfy. I had gotten the reservation on line and it was advertised with two free buffets and $10 fan play money. When I asked them for the $10 fan play money they told me it had been discontinued. I was referred to a "person" on the phone while at the register desk and he... More

Was this review helpful? Yes 2
Jordana A, Guest Relations Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review

Hi Norma, we are sorry for the inconvenience you experienced during check-in, but we are happy to hear that you enjoyed your stay! Thanks for taking the time to share your feedback, and we hope to see you again soon! More

Atlanta
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here again for business. Nice hotel. The Inn has nice rooms and is clean. Great prices during the week. Restaurants on site (not the greatest food and long wait times), convenient to the interstate. Will return again.

Was this review helpful? Yes
Beverly, Massachusetts
Top Contributor
53 reviews 53 reviews
40 hotel reviews
194 helpful votes 194 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We made a family trip to Lake Charles expressly for visiting Louisiana casinos we hadn't been to before. I had a players club card from the much smaller Isle of Capri in Natchez, Mississippi and brought it along for the trip. Having been to this location in Lake Charles, I now understand why people wrote negative reviews about the quaint... More

Was this review helpful? Yes 1
Jordana A, Guest Relations Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review

We apologize for the issue with your card and our staff. We strive to create an excellent customer experience for everybody. We would like to hear more about your visit so we can work towards a resolution. Please give us a call at 800-430-2300 when you have a chance. Thank you. More

Dayton, Texas
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were greeted with no real explanation how we were bumped from the king bed we had reserved a week earlier for a 2-queen bed room. The room was nice enough it had uncommon short ceilings and a lousy shower that is mounted eye level on the wall with very little pressure. The package we opted for included $10 for... More

Was this review helpful? Yes 2
Jordana A, Guest Relations Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review

Dennis, Thank you for your feedback. We apologize for the room inconvenience but appreciate the positive review. More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Not worth the money I paid.. ice machine loud. Room not insulated..manager don't know courtesy. It's just like staying at a motel..not recommended, there are much newer and nicer accommodations around...

Was this review helpful? Yes 1
Jordana A, Guest Relations Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review

We are sorry to hear that your room didn't meet your expectations as we strive to provide an excellent experience at our hotel. We would like to hear more about your stay to learn how we can make your visit a much better one. Please give us a call at 800-430-2300. Thank you. More

Owners: What's your side of the story?
If you own or manage Isle of Capri Hotel and Casino -Lake Charles, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Isle of Capri Hotel and Casino -Lake Charles? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Isle of Capri Hotel and Casino -Lake Charles

Address: 100 Westlake Ave, Westlake, LA 70669
Location: United States > Louisiana > Westlake
Price Range (Based on Average Rates): $$
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Cheap Tickets, Travelocity and Otel so you can book your Isle of Capri Hotel and Casino -Lake Charles reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Isle Of Capri Westlake

59 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (53)
Viewed
Bathroom (6)
Viewed
View from room (2)
Viewed
Room/suite (9)
Viewed
Hotel & grounds (7)
Viewed
Pool/beach area (2)
Viewed
Other (27)

Management photos: Courtesy of the property manager

Viewed
All management photos (7)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (1)
Viewed
Other (3)

Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Number of rooms
13

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer