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All 2 Westlake hotels

Isle of Capri Hotel and Casino -Lake Charles

100 Westlake Ave, Westlake, LA 70669
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Isle of Capri Hotel and Casino -Lake Charles
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58%
Ranked #1 of 2 hotels in Westlake
A recent review
5 of 5 stars reviewed 2 weeks ago
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147 people have reviewed this hotel

Traveler rating
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24
53
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10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff are very friendly. Very clean rooms. They actually have smoking rooms which I love because I'm a smoker. Very comfy beds. Huge garden tub right in the room. Valet service. Has several restaurants. My favorite is Otis &Henry's. Must check it out if you stay here. Over all an awesome place to stay.

Was this review helpful? Yes
2 reviews
2 of 5 stars Reviewed 2 weeks ago

No ventilation in really small bathrooms. No refrigerator or microwave in room. No safe available. One bed needed the mattress turned. Casino did not have enough card tables for different games. No Spanish 21. Not enough parking for the inn. Did win some money.

Was this review helpful? Yes
Eric E, Director of Hotel Operations at Isle of Capri Hotel and Casino -Lake Charles, responded to this review

Thank you for your feedback concerning your recent visit. Our goal is to make the Isle of Capri your favorite place to Stay and Play and I regret that you did not enjoy your accommodations with us. If you have not stayed in the Tower Hotel, you may find that you prefer it over the Inn in light of the... More

League City, Texas
1 review
5 of 5 stars Reviewed March 10, 2014

We just got back from an amazing trip at the Isle of Capri Lake Charles. I made our reservations online but wanted to be sure that we were in the tower not the Inn. I called the next day and the staff at the front desk was more than happy to change our reservations to the tower. I was so... More

Was this review helpful? Yes
Eric E, Director of Hotel Operations at Isle of Capri Hotel and Casino -Lake Charles, responded to this review

Cherie, thank you for your recent visit. The feedback about your recent visit to Isle of Capri Casino Hotel Lake Charles made me smile. We go to great lengths to provide our guests with the best experience possible and it sounds like you had a great time. Our goal is to make Isle of Capri your favorite place to Stay... More

Houston, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 4, 2014

Stayed at Hotel March 1. Was given an handicap room because you could not honor my reservation that I made a week earlier by internet for an non smoking room. Handicap room was fine when we checked in kinda cheap looking for $180 a nite. We went an hung out till 3 in morning went to bed. The mattress was... More

Was this review helpful? Yes 2
Eric E, Director of Hotel Operations at Isle of Capri Hotel and Casino -Lake Charles, responded to this review

Stephanie, Thank you very much for your recent visit to Isle of Capri. I am sorry that you did not enjoy your visit to The Isle. Our goal is to make Isle of Capri your favorite place to Stay and Play, not just some time, but all of the time. I am sorry that we fell short of our goal... More

Leesville, Louisiana
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 3, 2014

We enjoyed our recent stay at the Tower.we had a lake view,the comfy bed and cozy room made for a relaxing stay.We dined at Otis and Henry,very nice,food was excellent,but the Buffet is awful,we could not eat the food,waste of our money,we had to settle for a sandwich at the market place

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Brisbane
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed February 19, 2014

Just off the I10 enroute to New Orleans. Shares a property with another hotel and casino. Stayed here as it was getting late and needed a bed. Convenient to the highway for the next days travel. Staff very cordial, rooms renovated and clean linen and towels. Mattress had a dip that would swallow a small vehicle but other than that,... More

Was this review helpful? Yes 2
Eric E, Director of Hotel Operations at Isle of Capri Hotel and Casino -Lake Charles, responded to this review

LTP-BCC, thank you for your recent visit. The Inn at the Isle sits about 100 yards away from our casino pavilion and is just a short two minute walk or you can jump on our timely property shuttle that will take you door to door. The Tower hotel is connected to the casino pavilion and features completely remodeled hotel rooms... More

Houston, Texas
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 17, 2014

I reserved a king sized bed in a non-smoking room, however when I got there all I could get was two queen sized beds in a non-smoking room. That didn't bother me too bad. However, the bed bug bites I received does bother me. Very tempted to get back the cost of the room, my luggage which I can never... More

Was this review helpful? Yes 3
Eric E, Director of Hotel Operations at Isle of Capri Hotel and Casino -Lake Charles, responded to this review

Thank you for visiting the Isle of Capri. I am sorry that you did not enjoy your stay and regret that we were not able to meet all of your room requests. It appears that your complaint was not handled appropriately and I am sorry that we fell short of our goal. I would like to discuss your visit in... More

Palmetto, Florida
Top Contributor
82 reviews 82 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 13, 2014

Very good food- lots of Louisiana and Southern cooking and other choices too. Best black-eyed peas, cabbage, and creme brûlée I've ever had. Casino is fun, staff friendly and helpful. An easy stop on I-10 and well worth it!

Was this review helpful? Yes 1
Eric E, Director of Hotel Operations at Isle of Capri Hotel and Casino -Lake Charles, responded to this review

Sethreaux, thank you for your awesome comments about The Buffet. Our Chef's take great pride in featuring regional and comfort food favorites at a great price. Our $5.99/$7.99/$11.99 Fan Club pricing has been wildly popular and we can't wait for CRAWFISH season to begin in March. Each Wednesday and Thursday dinner buffet during crawfish season, The Buffet offers all you... More

Lake Charles, Louisiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 12, 2014

My wife and I stayed at the tower in an 8th floor room facing the lake in December. We came to watch the Cadillacs band. Wow! The room was so nice, updated, and clean. We went to Otis & Henry's twice that night to drink and eat. The bartender, Gorden, was so professional and friendly. He made us feel at... More

Was this review helpful? Yes 1
Eric E, Director of Hotel Operations at Isle of Capri Hotel and Casino -Lake Charles, responded to this review

1234Brian, thank you for your recent visit. I will share your comments with Gordon and the Otis & Henry's team, they are always excited to hear guest feedback that highlights their hard work and dedication. We value your patronage at the Isle and hope you will always feel free to let us know if there is anything we can do... More

San Antonio, Texas
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 6, 2014

I am mainly rating the hotel. We stayed not in the main building but in the one across the parking lot. The hotel staff is super friendly and helpful. Our room was very clean and we had the most comfortable beds! It was very hard to get out of bed the next morning because we were so cozy. I would... More

Was this review helpful? Yes 2
Eric E, Director of Hotel Operations at Isle of Capri Hotel and Casino -Lake Charles, responded to this review

Thank you for your recent visit and outstanding comments about your stay at the Inn at the Isle. We consider our staff the friendliest in town and it's great to know we provided you and your family with a memorable stay. Our goal is to make the Isle of Capri your favorite place to Stay and Play and we look... More

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Additional Information about Isle of Capri Hotel and Casino -Lake Charles

Also Known As:
Isle Of Capri Westlake
Address: 100 Westlake Ave, Westlake, LA 70669
Location: United States > Louisiana > Westlake
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Westlake
Price Range (Based on Average Rates): $
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