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Isle of Capri Casino Hotel Lake Charles

100 Westlake Ave, Westlake, LA 70669
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Isle of Capri Casino Hotel Lake Charles
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Ranked #1 of 2 Hotels in Westlake
A recent review
4 of 5 stars reviewed 5 days ago
austinwineoh austin
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201 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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austin
Top Contributor
94 reviews 94 reviews
15 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Desk clerk was very nice at check-in. Room on the ninth floor with window overlooking the lake. Room was clean and comfortable. Hall noise could be heard clearly in the room. Small refrigerator was nice and convenient.

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1 review
4 of 5 stars Reviewed 2 weeks ago

We had an awesome time. The hotel was great. And my Mom had a wonderful day, which was the point of our trip. My Mom's eyesight is not the best. I wanted her to have fun before she can not see. We will be coming back soon.

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Olga, thanks for the great feedback and we're so glad to hear you and your mom had a great visit! We look forward to having you again soon! More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our group spent two nights here. The rooms were beautifully decorated and the bathroom had a rain shower and a soaker tub. There was plenty of gambling and loads of fun at the karaoke bar. Everyone friendly! The best part was the Farmer's Pick buffet. There was something for everyone. We were there during crawfish season and that brought all... More 

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there! We're so glad you enjoyed your visit with us and had such a great time! We really appreciate the positive feedback and we look forward to seeing you again soon! More 

Sulphur, Louisiana
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I'm local and newly 21. Been racking up some points in the casino, so I stayed in the Tower Hotel (I think.. it was the one connected to the casino) for free when my power had gone out recently.. Lobby is nicely decorated, but let me tell you.. it is disgustingly dirty. God forbid someone sit on a couch in... More 

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IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Marissa, we appreciate your feedback and we assure you that we always demand cleanliness and attentive service at our hotel and casino. We would like to discuss your visit with us in more detail to learn how we can make your next visit with a better one. Please give us a call at 800-430-2300 or shoot us an email... More 

Houston, Texas
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

After deciding last minute to do a girls weekend in Lake Charles we were bummed to find L'Auberge booked and Golden Nugget far to expensive, so we booked at IOC. We won't make that mistake again. The hotel really shows it's age, and while the ladies at the check in and where we got our players card were nice, the... More 

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IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, we'd like to talk with you more about your visit so we can figure out how we can make the next one better. If you have some time, please give us a call at 800-430-2300 or send us an email at lc-marketing@islecorp.com. Thanks! More 

Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed April 18, 2015 via mobile

There are many nice casino hotels in St Charles. Unfortunately the Isle of Capri is not the best choice. It is overpriced for what you get. The restaurant choices are very limited, and the staff could use some training, they were very rude and acted as if they were the only game in town. Not a good attitude for a... More 

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IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Thank you for your review. We stress the importance of customer service to all of our employees. We would like to get in contact with you to better understand and correct the situation that you described. We'd love for you to give us a call at 800-430-2300 or send an email to lc-marketing@islecorp.com. Thanks. More 

Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 15, 2015

I went Isle Capri with some friends for my birthday and was not happy with the service that we received. My reservation stated that we were supposed to stay in the Isle Capri main hotel, but they put us in the Isle Capri Inn. The person that checked us in did not honor that after I showed her the print... More 

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IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hello. While some of our rooms are not as new as other, we always demand cleanliness as well as attentive service. Your experience doesn't sound like was up to our standards for customer service. We would like to discuss your experience in more detail to learn how we can make your next visit a much better one. Please give us... More 

Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 9, 2015

My wife and I like to play Texas Hold em here and the staff in the poker room are super great! I'm writing this because we needed to stay the night because of a little too much fun, and so at 11:00 pm or so we went to see if we could get a room. Debbie Duhon was amazingly helpful... More 

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IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Frank! We're so glad to hear that you had a great customer service experience! We appreciate your great feedback and we'll be sure to pass it along. We hope to see you and your wife again soon. More 

New Orleans, Louisiana
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 of 5 stars Reviewed April 8, 2015

Lobby reeked of stale cigarette.... other then that decent room... bed was ok... tv a bit small for my liking.... but it was only for a night... so it served it's purpose... staff was excellent, friendly, attentive, knowledgeable...

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IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Herman, thank you for your feedback. We would like to talk with you more about your visit with us to see how we cam make your next visit a better one. Please give us a call at 800-430-2300 or email us at lc-marketing@islecorp.com Thanks! More 

Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 8, 2015

I stay here every month and always get treated like a king and if u stay here snap a picture u will love it i take pics all the time and post on facebook friends the front desk is so polite and takes 3 minutes to check in

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there! Thanks so much for your great feedback. We're so glad you always enjoy your stay with us and we look forward to seeing your again soon! More 

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