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Isle of Capri Casino Hotel Lake Charles

100 Westlake Ave, Westlake, LA 70669
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1 room 1 adult
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Isle of Capri Casino Hotel Lake Charles
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233 Reviews from our TripAdvisor Community

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1 review
1 of 5 stars Reviewed December 29, 2015 via mobile

Room is nice. Beds are comfortable. Room is very dusty. If you have dust allergies don't stay here. I had left a note saying please dust me. They didn't. We stayed 2 nights. Sink gurgle at night at least 3-4 times. You can hear the water running when someone flushes the toilet above you.

Helpful?
Thank Royce B
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Royce, our goal is to provide you with the best stay possible. It sounds like your room was not up to our standards. If you have time, we would like to speak with you further and in more detail about your visit so we can make sure these concerns are addressed. You can reach us at 800-430-2300. Thank you... More 

Springfield, Missouri
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed December 15, 2015 via mobile

While traveling through Lake Charles we once again stopped again at the Isle of Capri. Nice Rv concrete pads ( electric only) available but the other plus is the casino. They offer three floors of gaming of pennies , dollars , quarters. Each clearly marked so you don't have to search for you favorite machine. We visited the other two... More 

Helpful?
Thank 658cbob
IsleCustomerSupport, General Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Thank you for the detailed review, Bob, and we're glad you find our layout much more user friendly! We try to make finding your favorites easy, so we're glad this worked out for you. Also, thanks for making us your favorite stop while traveling through the area... we look forward to your next trip! Have fun, drive safe, and good... More 

Lafayette, Louisiana
Level Contributor
55 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed November 23, 2015

At check-in, they had the wrong type of room booked for us. We were put into a handicapped accessible room. The room was OK, but the bathroom was deplorable. Iw was not clean and the shower water was not hot, it was barely warm. The only positive was that the staff was very nice. I won't book us there again.

Helpful?
Thank glenn v
IsleCustomerSupport, General Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We appreciate you staying with us, Glenn, and we're happy to hear that our staff was able to make your stay more comfortable. However, we will definitely address some of the concerns you brought up. Your feedback will be sent to the proper department and things will be corrected. We hope you decide to give us another chance. We will... More 

Travelers are raving about these Westlake hotels

San Antonio, Texas
Level Contributor
177 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed October 18, 2015

The room is wonderful and the room is clean inside it got big tv and like bathroom big tube in it clean too and the room is big and got a coffee pot it the room and the people that work at the hotel are freindly and the hotel is clean inside out an the casino is wonderful and they... More 

Helpful?
Thank jameslparks
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there James, thanks very much for taking the time to tell us about your stay with us! We love hearing positive feedback and we're happy to hear that your room was comfortable and that you enjoyed your stay! We hope to have you back again soon. More 

Westlake, Louisiana
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 18, 2015 via mobile

My husband and I frequently stay at the Inn, we enjoy staying and playing every week, the housekeepers are the nicest we've met anywhere. We get the best service. We especially like miss Felicia and Kasandra they are always nice and helpful.

Helpful?
Thank Daycee M
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Daycee, we're so glad to hear that you enjoyed your stay with us! We appreciate your positive feedback about our Inn and especially about our staff! We look forward to seeing you and your husband again soon. More 

1 review
2 of 5 stars Reviewed October 16, 2015 via mobile

booked through hotels.com. cost way too much for what you get. dirty lobby. dirty floors. old, dirty looking bathroom and bathtub. smells like smoke even though we were on non-smoking floor. it's like a red roof in with Hilton price

Helpful?
Thank Paula S
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Paula, thank you for taking the time to tell us about your visit with us. Though not all of our rooms are as new as others, we do always demand cleanliness and attentive service. We would like to discuss your experience further so we can ensure that your next visit with us is better. Please contact us at 888-475-3847... More 

1 review
2 of 5 stars Reviewed October 12, 2015

Isle of Capri has always been my favorite casino to go to but after this weekends trip we will definitely be going somewhere else. The Tower hotel was great as usual no complaints there but the Casino atmosphere was way off!! There was very few waitresses serving drinks and they were being super tight with the drinks. My best friend... More 

Helpful?
Thank Stephanie C
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Stephanie, thank you for your review. We appreciate you taking the time to tell us about your experience at our casino. We're glad you enjoyed your stay with us in our hotel, thought your experience in our casino doesn't sound like it was up to our usually standards for a quality gaming experience. We would like the chance to... More 

Houston, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 30, 2015

Do not stay at the Inn. The room was disgusting with dirty damp floors. Towels and sheets were stained and dirty. The cleaning service did not make up the room. A request for new towels was not delivered. And, one of the two beds was broken. Only positive was the water pressure.

Helpful?
Thank gwyn y
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Gwyn, thank you for taking the time to tell us about your stay with us. While not all of our rooms are as new as other, we do want to make sure that they are all up to our standards for cleanliness and that all of our guests have a comfortable stay. We would like the chance to talk... More 

Groves, Texas, United States
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 21, 2015

It's been a while since I stayed at this hotel/ casino. I was ver pleasantly surprised at the great service and stay. The King suite is nicely decorated, large soaking tub, plus shower stall. Free in room coffee pot and more. Bed was comfortable, asked for extra pillows and they were brought right away. We had fun in the casino,... More 

Helpful?
Thank Tonie T
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Tonie, thanks for taking the time to tell us about your visit! We're glad you had an enjoyable and comfortable stay with us. We hope to see you again soon! More 

Texas City, Texas
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 21, 2015

Been going for years place has been going down hill for years.If u have a problem the shift superviser and director treat u like you are trying to get to them when u are spending ur money at there run down casino.The entire staff is rude worst drinks of all the casinos in the area. Why waste ur money on... More 

Helpful?
Thank Aubrey D
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hello Aubrey, we appreciate your concerns and we always want to ensure that all of our guests receive a warm welcome and have a pleasant visit with us. We would like the chance to talk with you further about your review, so we can learn how we might make your next visit with us a better one. When you get... More 

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