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Isle of Capri Casino Hotel Lake Charles

100 Westlake Ave, Westlake, LA 70669
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1 room 1 guest
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Isle of Capri Casino Hotel Lake Charles
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225 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Any
English first
  • All months
    (225)
  • Mar-May only
    (60)
  • Jun-Aug only
    (74)
  • Sep-Nov only
    (43)
  • Dec-Feb only
    (48)
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Groves, Texas, United States
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

It's been a while since I stayed at this hotel/ casino. I was ver pleasantly surprised at the great service and stay. The King suite is nicely decorated, large soaking tub, plus shower stall. Free in room coffee pot and more. Bed was comfortable, asked for extra pillows and they were brought right away. We had fun in the casino,... More 

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Tonie, thanks for taking the time to tell us about your visit! We're glad you had an enjoyable and comfortable stay with us. We hope to see you again soon! More 

Texas City, Texas
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Been going for years place has been going down hill for years.If u have a problem the shift superviser and director treat u like you are trying to get to them when u are spending ur money at there run down casino.The entire staff is rude worst drinks of all the casinos in the area. Why waste ur money on... More 

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hello Aubrey, we appreciate your concerns and we always want to ensure that all of our guests receive a warm welcome and have a pleasant visit with us. We would like the chance to talk with you further about your review, so we can learn how we might make your next visit with us a better one. When you get... More 

Travelers are raving about these Westlake hotels

Aurora, Colorado, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed in a king suite at the Isle, the room was tastefully decorated, the bed was very comfortable. I have difficulty sleeping in hotel beds, but not here. Had a room overlooking the lake, was greeted by a beautiful sunrise!

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Jon, thanks for your great review! We appreciate your positive feedback about your stay with us and we're glad it was a pleasant one! We hope to see you again soon. More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Fabulous stay.. Based on comps... Brunch for 5 from Comps... And walked away with money from Gambling. Bartenders are very friendly.. However a few were heard being very unprofessional. Some of the regulars that come in are completely drunk and loud and saw a few working ladies.. Overall though had a super experience there and can't complain! Will be staying... More 

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Natalie, thanks for taking the time to tell us about your visit with us! We appreciate your great feedback and we're glad you had a great experience! We look forward to seeing you again soon. More 

Springfield, Missouri
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Rv space was very nice for a short stay. Electrical only but very nice. You need to park in opposite directions to maximize your space. Great for that 2 o'clock in the morning urge to have one more try at the casino. Buffett food is good and moderately priced. Casio is dated with three levels of machines and tables. Have... More 

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, thanks for taking the time to give us a review. We appreciate your feedback and we're glad you enjoyed your visit with us and found our RV accommodations suitable. We hope to see you again soon! More 

Midlothian,t
Level Contributor
153 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stopped here on Wed the 5th of Aug 2015 I have to say things can get a little goofy I called to see about getting a room and was quoted a price ,I then ask for the veteran discount or disabled vet discount I was told that this location did not offer it. I told Ralph that there is... More 

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, thanks for taking the time to leave a review. We appreciate your feedback and would like the opportunity to talk with you more about your stay with us. When you get the chance, please give us a call at 800-430-2300 or send us an email at MarketingLC@islecorp.com Thank you! More 

San Antonio, Texas
1 review
1 of 5 stars Reviewed 4 weeks ago

Being in the military now for 18 years, I do a lot of traveling across the country. I regret deciding to stay at the Isle of Capri this weekend. Meeting up with family there, the experience was horrible from start to finish. For starters, the ladies at the reservation desk were extremely rude. My room was not ready for check... More 

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, while some of our rooms are not as new as others, we always demand cleanliness as well as attentive service. We would like to discuss your experience in more detail to learn how we can make your next visit a much better one. Please give us a call at 800-430-2300 or send us an email at MarketingLC@islecorp.com. Thank... More 

Houston, Texas
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

While traveling to Marksville for the weekend we decided to stop by the Isle of Capri coming and going to Marksville, LA and we are so excited we did. Our stay at Paragon was so aweful we needed something to uplift our experience. The Isle wait staff and overall staff was nice and helpful. The Casino is older but I... More 

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Jolaoso, thanks do much for your review! We appreciate your feedback and we're glad you enjoyed your visit with us. We look forward to seeing you again soon! More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 5 weeks ago

Husband and I were leaving for an outing, cleaning personnel entered our room. My wedding reception dress was on the bed when we left. When we returned my dress was missing. We contacted Front desk staff immediately, staff contacted cleaning management. We were then referred to Keith and Keith referred me to Insurance Co. CCMSI, who denied our claim because... More 

Was this review helpful? Yes 3
West Columbia, Texas
1 review
4 of 5 stars Reviewed July 25, 2015

The hotel was nice, clean, and everything in the room worked with exception of the air conditioner. The bathroom was very nice and clean. The staff was friendly and polite. It was a honeymoon trip and we had a great time.

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, thank you for taking the time to give us your review. We appreciate your positive feedback and we're glad you enjoyed your stay with us! We look forward to seeing you again soon. More 

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