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Isle of Capri Casino Hotel Lake Charles

100 Westlake Ave, Westlake, LA 70669
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Isle of Capri Casino Hotel Lake Charles
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Ranked #1 of 2 Hotels in Westlake
A recent review
4 of 5 stars reviewed 3 weeks ago
dalemariemanning Houston, Texas
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191 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Houston, Texas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My husband and I were at Isle of Capri for a dinner meeting and stayed in a suite in the Tower. The room was very comfortable and clean. It had a nice balcony and large bath with big bathtub and separate shower.Very nice! Before we left we stopped by the Casino. We were very disappointed as we used to love... More 

Was this review helpful? Yes 1
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Dale Marie, we're glad you enjoyed your stay with us in our hotel and thank you for your feedback. We hope to see you again soon! More 

Katy, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 20, 2015

We stayed 3 nights in the Tower at the Isle of Capri and truly enjoyed our stay. The first night was a little trying as the phone cord was broken in half, midway between the phone and the wall. On the way out to the casino (another great and enjoyable time), I asked the front desk to fix the phone... More 

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IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Shirley! We appreciate your positive feedback and are very glad you enjoyed your stay with us. We hope to see you again very soon! More 

San Antonio, Texas
Top Contributor
130 reviews 130 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 16, 2015 via mobile

I like the Hotel room is very wonderful and the handcap room is very clean and the bed are very big casino is nice to and I like a lot and people that work their are friendly to and the hotel is clean in side out james

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi James, thanks for your positive review. We're glad to hear you enjoyed your stay with us, and we're looking forward to seeing you again soon! More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 15, 2015 via mobile

I don't know about the regular hotel, but the Inn at the Isle is a straight dump. Smelled like smoke, dusty and dingy, stains and scuffs on everything. I booked a non-smoking room, but it smelled terrible. Front desk said they were booked so that was that. My wife wouldn't let me walk on the floors without shoes. I'm not... More 

Was this review helpful? Yes 3
Contributor
12 reviews 12 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed February 6, 2015

I cannot fully disclose what happened during our stay, but this place is not safe. You can hear everything through the walls in your hotel room. The casino itself is pretty boring. There aren't a lot of games/slots. We had a horrible experience at the hotel where a couple got into it and the entire floor was relocated at around... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 3, 2015

Stayed here several times but this will be my last. .rude customer service. .and we didn't get the room with the balcony facing the lake like we were promised. ..will go back to Otis and Henry's restaurant located inside..awesome food and great service. .the hotel could learn from them

Was this review helpful? Yes 1
IsleCustomerSupport, General Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Gina, we would appreciate an opportunity to talk with you about your experience. Your feedback can help us ensure our guests are receiving the best service while visiting our casino. Please give us a call at 800-430-2300. We look forward to hearing from you. More 

Atlanta
Contributor
20 reviews 20 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 26, 2015

Rooms are clean and spacious. Beds are very comfortable. If you do not smoke be sure you get on a non smoking floor! Hotel staff is courteous. Convenient to I-10. Stayed in the new off casino hotel property next door that was recently renovated.

Was this review helpful? Yes 1
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Thank you for your review. We're glad to hear you enjoyed your stay at our Tower hotel. We hope to see you again next time you come to town! More 

Houston, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 7, 2015

This is above average--its actually Good, but I could only choose between average or very good. The hotel is nice, the rooms were comfortable and the beds were very good. The only issue is the layout of the hotel desk and the rooms themselves. Weird layout. Plus, the casino is small--and they allow smoking (no non-smoking anywhere) so while the... More 

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IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Greg, thanks for your review. We're glad to hear you enjoyed your stay at our hotel. We would love to know how we could make your next visit to our casino better. Please feel free to contact us at Jacqueline.Guillory@islecorp.com or give us a call at 800-430-2300. More 

Jacksonville, North Carolina
Top Contributor
70 reviews 70 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed December 28, 2014

Stayed here for the night with fam, as they wanted to gamble a little and take a break from the highway. First off I felt like I was walking into an old ashtray. The smells were overwhelming. Room was dusty, shower in bathroom was filthy!!! Room is dusty, duvet cover was dusty. Needless to say I slept partially in my... More 

Was this review helpful? Yes 3
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

While some of our rooms are not as new as others, we always demand cleanliness and what you described is far beneath our standards. We are sorry your stay with us was not as enjoyable as it should have been. We would like to discuss your experience in more detail to learn how we can make your next visit a... More 

Wapiti, Wyoming, United States
Contributor
19 reviews 19 reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 22, 2014

Pulled in with our Class A and went to the desk to register for one of the ten hook ups for RVs found out they now charge $20 for hookup which only includes electric....was also told that the pool and hot tub was closed for the season! I would think if they offered the amenities they would discount the hook... More 

Was this review helpful? Yes 2
Jordana A, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Barbara, thank you for your review. We appreciate your feedback as it helps us to make improvements where needed. If you would like to speak with someone about your visit, please give us a call at 800-430-2300. More 

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