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Isle of Capri Casino Hotel Lake Charles

100 Westlake Ave, Westlake, LA 70669
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Isle of Capri Casino Hotel Lake Charles
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Ranked #1 of 2 Hotels in Westlake
A recent review
4 of 5 stars reviewed 2 days ago
Radchada M Houston, Texas
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208 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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    (60)
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2 of 5 stars Reviewed 2 days ago NEW via mobile

If you want to win this is a good place to go but besides that food is horrible and there is not much to entertain or activities. I cannot rate the rooms because I have never stayed overnight. There is a horse track but I do not like the racing of the animals.

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, thank you for your feedback. You dining experience doesn't sound like it was up to our standards and we would like to talk with you more about your visit with us so we can ensure your next one is a much better one. Please feel free to send us an email at lc-marketing@islecorp.com Thanks! More 

Houston, Texas
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Didn't expect to get good room but this time they gave us a good room with a nice view. This time I spent time in room more then casino when my husband went to meeting. I like the front desk set so comfort and cool!

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, thank you for your review! We appreciate your feedback and we're so glad you enjoyed your stay with us! We hope to see you again soon. More 

San Antonio, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

The hotel room could have been beautiful, but I couldn't notice anything good because I was too tired. We were traveling through on I-10 and thought it would be fun to stop at the casino. We booked online at 5pm, got a great rate at the Inn, so we were excited. We got in about 10:45 pm and had plans... More 

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Sally, your experience doesn't sound like it was up to our standards since we always demand cleanliness as well as attentive service. We would like to discuss your experience in more detail to learn how we can make your next visit a much better one. Please give us a call at 800-430-2300 or send us at email at lc-marketing@islecorp.com... More 

Travelers are raving about these Westlake hotels

Texas
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We got to our hotel and it looked like it hadn't been cleaned so we called the front desk and Alicia from housekeeping came to our rescue. She had our room cleaned and it looked great. It's amazing how one person can really make your stay special. We will definitely return to this place.

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there! Thank you your for review. We appreciate your feedback about our hotel and our staff. We're glad we could be so accommodating and that you enjoyed your stay with us. We hope to see you again soon! More 

Louisiana
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Inn and,the Hotel Tower are both great.The beds are nice and,comfy.I enjoy staying at both places,as long as I can get a room.Book early rooms go quick on the weekends.Have fun and,enjoy your stay.

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Michael, thanks so much for your review! We appreciate your feedback and we're glad you enjoyed your stay with us. We look forward to seeing your again real soon! More 

Houston, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The room was small but clean, with odd low ceilings. Decent bed, blackout curtains. But it has what too many Southern hotels lack, air conditioning that works. Yup we had a hall fight wake us up in the wee hours, but guys, it IS a casino.

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Tom, thank you for your review. We appreciate your feedback and would like the opportunity to talk with you about your visit with us. Please give us a call at 800-430-2300 or send us an email at lc-marketing@islecorp.com. Thanks! More 

Vidalia, Georgia
Level Contributor
111 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Just an average hotel at fairly decent prices. We were passing through the area and decided to stay here for the night. The room was spacious and comfy with a speedy check-in. After dropping our bags we took the short walk to the casino for a little food and fun.

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, thank you for you review. We appreciate your feedback and we hope you enjoyed your stay with us. If you have any other comments or concerns, please feel free to contact us at 800-430-2300 or email us at lc-marketing@islecorp.com. Thank you. More 

austin
Level Contributor
95 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed May 24, 2015 via mobile

Desk clerk was very nice at check-in. Room on the ninth floor with window overlooking the lake. Room was clean and comfortable. Hall noise could be heard clearly in the room. Small refrigerator was nice and convenient.

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, thank you for your review. We appreciate your feedback and we're glad you enjoyed your stay with us. We hope to see you again soon! More 

1 review
4 of 5 stars Reviewed May 11, 2015

We had an awesome time. The hotel was great. And my Mom had a wonderful day, which was the point of our trip. My Mom's eyesight is not the best. I wanted her to have fun before she can not see. We will be coming back soon.

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Olga, thanks for the great feedback and we're so glad to hear you and your mom had a great visit! We look forward to having you again soon! More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 5, 2015

Our group spent two nights here. The rooms were beautifully decorated and the bathroom had a rain shower and a soaker tub. There was plenty of gambling and loads of fun at the karaoke bar. Everyone friendly! The best part was the Farmer's Pick buffet. There was something for everyone. We were there during crawfish season and that brought all... More 

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there! We're so glad you enjoyed your visit with us and had such a great time! We really appreciate the positive feedback and we look forward to seeing you again soon! More 

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