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All 2 Westlake hotels

Isle of Capri Casino Hotel Lake Charles

3.5 of 5 Resort   |   100 Westlake Ave, Westlake, LA 70669
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Isle of Capri Casino Hotel Lake Charles
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Ranked #1 of 2 Hotels in Westlake
A recent review
3 of 5 stars reviewed 5 days ago
diversifiedjbk Atlanta
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186 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Atlanta
Contributor
20 reviews 20 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Rooms are clean and spacious. Beds are very comfortable. If you do not smoke be sure you get on a non smoking floor! Hotel staff is courteous. Convenient to I-10. Stayed in the new off casino hotel property next door that was recently renovated.

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Thank you for your review. We're glad to hear you enjoyed your stay at our Tower hotel. We hope to see you again next time you come to town! More 

Houston, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is above average--its actually Good, but I could only choose between average or very good. The hotel is nice, the rooms were comfortable and the beds were very good. The only issue is the layout of the hotel desk and the rooms themselves. Weird layout. Plus, the casino is small--and they allow smoking (no non-smoking anywhere) so while the... More 

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IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Greg, thanks for your review. We're glad to hear you enjoyed your stay at our hotel. We would love to know how we could make your next visit to our casino better. Please feel free to contact us at Jacqueline.Guillory@islecorp.com or give us a call at 800-430-2300. More 

Jacksonville, North Carolina
Top Contributor
56 reviews 56 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed here for the night with fam, as they wanted to gamble a little and take a break from the highway. First off I felt like I was walking into an old ashtray. The smells were overwhelming. Room was dusty, shower in bathroom was filthy!!! Room is dusty, duvet cover was dusty. Needless to say I slept partially in my... More 

Was this review helpful? Yes 1
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

While some of our rooms are not as new as others, we always demand cleanliness and what you described is far beneath our standards. We are sorry your stay with us was not as enjoyable as it should have been. We would like to discuss your experience in more detail to learn how we can make your next visit a... More 

Wapiti, Wyoming, United States
Contributor
14 reviews 14 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 22, 2014

Pulled in with our Class A and went to the desk to register for one of the ten hook ups for RVs found out they now charge $20 for hookup which only includes electric....was also told that the pool and hot tub was closed for the season! I would think if they offered the amenities they would discount the hook... More 

Was this review helpful? Yes 2
Jordana A, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Barbara, thank you for your review. We appreciate your feedback as it helps us to make improvements where needed. If you would like to speak with someone about your visit, please give us a call at 800-430-2300. More 

Top Contributor
58 reviews 58 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed December 21, 2014

We stayed here for a function and ended up not in the tower, but the "other" part of the hotel. It smelled like smoke with a poor attempt to cover up with floral spray. The room felt dirty and the fan above the bed was coated in a thick layer of dirt. The shower was coated with a slick layer... More 

Was this review helpful? Yes 2
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Dawn, while some of our rooms are not as new as others, we always demand cleanliness as well as attentive service. We are sorry your stay with us was not as enjoyable as it should have been. We would like to discuss your experience in more detail to learn how we can make your next visit a much better... More 

center
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed December 6, 2014

The tower rooms at the Isle of Capri Hotel are spacious and comfortable. The view of Lake Charles is great. We enjoy the comfy armchairs, large ottoman and great whirlpool tub. We also have stayed at the Inn, where we can bring our two Shih-Tzu's--not as fancy as the tower, but also quite comfortable, with a short walk to the... More 

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Todd Mission, Tx
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 3, 2014

we stayed at the main hotel at the Isle of Capri and it couldnt have been a better experience. I love the Jacuzzi....perfect after a nite at the crap tables. with the hotel being in the main building all you have is a short walk down to the casinos and restaurants.

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Waco
Top Contributor
85 reviews 85 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 2, 2014

Great large rooms with stand up shower and separate jacuzzi tub. Large bathroom and spacious living area. Maid service is excellent! Shortcomings are: only plastic cups, no glass. And the lamp on the desk is very dim, but a great place to stay.

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Corpus Christi, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 26, 2014

We booked last minute for one night and received a rate of $89. We read and re-read all paperwork and confirmation and NOTHING indicated that we would e STUCK at the INN next door to the hotel/casino. All of it indicated we would be INSIDE the hotel/casino which is what we wanted. Also, they said there would be a pet... More 

Was this review helpful? Yes
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

While some of our rooms are not as new as others, we always demand cleanliness as well as attentive service. We are sorry your stay with us was not as enjoyable as it should have been. We would like to discuss you experience in more detail to learn how we can make your next visit a much better one. Please... More 

Franklin, Texas, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 14, 2014

My mother traveled by bus for 2 hours for a weekend stay at Isle of Capri. She normally pays cash for everything, however, when she went to check into the hotel, she was told THEY DO NOT ACCEPT CASH AS PAYMENT FOR ROOMS! She did not have enough money on her debit card so she had to call me to... More 

Was this review helpful? Yes 1
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Cindy, We apologize for your dissatisfaction with our payment options. Please feel free to reach out to our Director of Hotel Operations, Alanna Torricelli, at alanna.torricelli@islecorp.com with your feedback. Thank you. More 

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Additional Information about Isle of Capri Casino Hotel Lake Charles

Address: 100 Westlake Ave, Westlake, LA 70669
Location: United States > Louisiana > Westlake
Hotel Class:3.5 star — Isle of Capri Casino Hotel Lake Charles 3.5*
Number of rooms: 13
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Also Known As:
Isle Of Capri Westlake

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