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All 2 Westlake hotels

Isle of Capri Casino Hotel Lake Charles

100 Westlake Ave, Westlake, LA 70669
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Isle of Capri Casino Hotel Lake Charles
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Ranked #1 of 2 hotels in Westlake
A recent review
5 of 5 stars reviewed 1 week ago
ammagic77
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  • Reviews (170)
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170 people have reviewed this hotel

Traveler rating
    46
    45
    28
    25
    26
See reviews for
29
61
13
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

everyone was friendly! very comfortable atmosphere. otis and henry restaurant was excellent!! dealers were sooo nice and friendly. we will be back.thankyou!!! the hotel staff were very accomidating and eager to please.table games were 5 or 10 dollars blackjack.it was perfect for my price range.

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Austin, Tx
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 28, 2014 via mobile

This was a 5 star stay in Lake Charles! The Tower has been updated beautifully and the front desk staff was very accommodating and friendly. The casino and buffet area still needs work but I would definitely stay here again soon!

Was this review helpful? Yes 1
Austin, Texas
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 26, 2014

Had made plans to celebrate a friends birthday with a Casino trip to Louisiana. Decided to stay at the Isle of Capri as it was centrally located. Attempted through phone reservation to get a room "comped" at the Tower for 3 days, but as we were arriving the Sunday after the 4th of July, the Tower was very full and... More

Was this review helpful? Yes 2
Austin
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 22, 2014

The casino needed updating compared to others, but the overall experience was excellent. Hotel staff was very cordial. I had read several reviews stating the hotel was run down and the staff was rude. We never encountered any of this.

Was this review helpful? Yes 3
Jordana A, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Thanks for your review. We are glad to hear that you enjoyed your stay with us, and we hope to see you again soon! More

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 20, 2014 via mobile

Very disappointed. It was an anniversary trip for us, and we hadn't been gambling for many years. Upon check in at the Inn, we were informed that we would have gotten a MUCH better rate if we had called the hotel directly. Yet, she didn't offer to change that, and we booked directly from the Isle website. When we walked... More

Was this review helpful? Yes 1
Jordana A, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We are sorry your stay with us was not as enjoyable as it should have been. While some of our rooms are not as new as others, we always demand cleanliness as well as attentive service. We would like to discuss your experience in more detail to learn how we can make your next visit a much better one. Please... More

Travelers are raving about these Westlake hotels

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 17, 2014 via mobile

The people is so unprofessional rude down to hotel check workers the Isle cheat you out your money also make their own rules up i will never go there again .................... If u wanna lose money this the place to be at ...........

Was this review helpful? Yes 1
Jordana A, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Chris, we would appreciate an opportunity to talk with you about your experience. We stress the importance of customer service to all of our employees. Your feedback can help us ensure our guests are receiving the best service while visiting our casino. Please give us a call at 800-430-2300. More

Conroe, Texas, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 11, 2014

The Isle of Capri is on the river, but in a very industrial, flat-out ugly area just before the big bridge that goes to Lake Charles. Wee bit challenging to get to with all of the construction and road machinations. Stayed at the Tower in a Parlor Suite. Room was very dated, didn't look like the modern furniture, soft carpet,... More

Was this review helpful? Yes 1
Jordana A, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We are sorry to hear that your room didn't meet your expectations. We strive to provide our guests with great experiences at our hotel and casino. We would like to talk with you more about your visit so we can figure out how we can make the next one better. If you have some time, please give us a call... More

Corpus Christi, Texas
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 9, 2014

The hotel was very clean and comfy. I had gotten the reservation on line and it was advertised with two free buffets and $10 fan play money. When I asked them for the $10 fan play money they told me it had been discontinued. I was referred to a "person" on the phone while at the register desk and he... More

Was this review helpful? Yes 2
Jordana A, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Norma, we are sorry for the inconvenience you experienced during check-in, but we are happy to hear that you enjoyed your stay! Thanks for taking the time to share your feedback, and we hope to see you again soon! More

Atlanta
Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 8, 2014

Stayed here again for business. Nice hotel. The Inn has nice rooms and is clean. Great prices during the week. Restaurants on site (not the greatest food and long wait times), convenient to the interstate. Will return again.

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Beverly, Massachusetts
Top Contributor
53 reviews 53 reviews
40 hotel reviews
198 helpful votes 198 helpful votes
3 of 5 stars Reviewed July 6, 2014

We made a family trip to Lake Charles expressly for visiting Louisiana casinos we hadn't been to before. I had a players club card from the much smaller Isle of Capri in Natchez, Mississippi and brought it along for the trip. Having been to this location in Lake Charles, I now understand why people wrote negative reviews about the quaint... More

Was this review helpful? Yes 1
Jordana A, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We apologize for the issue with your card and our staff. We strive to create an excellent customer experience for everybody. We would like to hear more about your visit so we can work towards a resolution. Please give us a call at 800-430-2300 when you have a chance. Thank you. More

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Additional Information about Isle of Capri Casino Hotel Lake Charles

Address: 100 Westlake Ave, Westlake, LA 70669
Location: United States > Louisiana > Westlake
Price Range (Based on Average Rates): $$
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Also Known As:
Isle Of Capri Westlake

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Number of rooms
13

Questions & Answers

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  • At what time does the pool open each day?

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