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Hilton Garden Inn West Monroe

Certificate of Excellence
3.0 of 5
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400 Mane St, West Monroe, LA 712191
Hilton Garden Inn West Monroe
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Ranked #2 of 12 Hotels in West Monroe
Certificate of Excellence
A recent review
3 of 5 stars reviewed 5 days ago
Soft A Rockwall Tx
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288 Reviews from our TripAdvisor Community

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Traveler rating
    144
    86
    32
    22
    4
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93
29
22
116
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
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English first
  • All months
    (288)
  • Mar-May only
    (77)
  • Jun-Aug only
    (93)
  • Sep-Nov only
    (53)
  • Dec-Feb only
    (65)
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Rockwall Tx
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Made reservations through Trip Advisor - very easy and efficient process. Hotel was convent to Interstate Route 20. Room "keys" we're ready when we arrived. Front desk staff very attentive/friendly. Rooms were clean - basic with two queen beds. While adequate, overall experience including room comes up a bit short when compared to Hampton Inn. Breakfast is not included.

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Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Huge thanks to the Hilton team in West Monroe for making a stressful time so pleasant :) We look forward to returning every year.. if it's necessary.... Your welcoming and friendly staff make your property an easy choice.

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Gloria F, General Manager at Hilton Garden Inn West Monroe, responded to this review

Thank you. Glad your team stayed with us and I hope you all had fun! More 

Prairieville, Louisiana, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is conveniently located just off Interstate 20. It is very clean, quiet and neat. The staff is extremely helpful and friendly. I would highly recommend it to those travelling in the Monroe area.

Review collected in partnership with Hilton Garden Inn

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Gloria F, General Manager at Hilton Garden Inn West Monroe, responded to this review

Thanks for the review. Glad you enjoyed the staff and property. More 

Winston Salem, North Carolina
Level Contributor
37 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here while I was in town on business. The check in process was smooth and the staff was very friendly. The room was clean and everything worked. The bathroom was clean and the bed was comfortable. There isn't much around the hotel but, the bar and restaurant in the hotel is a hidden gem. Staff is great and... More 

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Gloria F, General Manager at Hilton Garden Inn West Monroe, responded to this review

Thanks Ghost for the 5 STAR review. Hope to see you again soon! More 

Zachary, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Wasn't too impressed. Looks good in the lobby but the rooms are very average and my A/C didn't work very well. It was hot and muggy! Breakfast is incredibly slow and not very high quality. I was disappointed.

Review collected in partnership with Hilton Garden Inn

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Gloria F, General Manager at Hilton Garden Inn West Monroe, responded to this review

Sorry to hear you were disappointed Jerry. Please call me. I would like to know more so I can find a way to make it up to you! More 

Mobile
1 review
5 of 5 stars Reviewed 2 weeks ago

Wonderful property and staff from beginning to end. Great location, friendly staff. Apparently there was an event going on in the area and I just needed a place for the night while traveling. It felt like a full house and everything went smoothly from check-in to check-out.

Review collected in partnership with Hilton Garden Inn

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Gloria F, General Manager at Hilton Garden Inn West Monroe, responded to this review

Thanks Julie for the review and the 5 STARS! More 

Monroe, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My husband family reunion was in Monroe, LA. We needed a hotel large enough for 5 kids and 2 adults. The king suite was just right (with a roll away bed) But it was just enough for us to have our privacy and the kids have their privacy. This is my second time using Hilton Garden Inn and I am... More 

Review collected in partnership with Hilton Garden Inn

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Gloria F, General Manager at Hilton Garden Inn West Monroe, responded to this review

Thanks Christina! Yall back soon! More 

Fort Wayne, Indiana
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

The staff was very kind, they had cookies in lobby for guests by the time we arrived. We got a King size bed room. Very nice. Second floor at the end (200). It was very quite. We didn't hear any noise in the hall. They did have a pool and weight room, a business center that was very private and... More 

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Gloria F, General Manager at Hilton Garden Inn West Monroe, responded to this review

Thanks Charlotte for the review. Come again soon. More 

Woodward, Oklahoma
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel to meet family, as it was the halfway point for each of us. They had booked for the Hampton Inn, but upon arrival their room choice was not available but they were able to switch hotels. I changed as well, and it was not a bad stay. Typical of the HGI chain, wifi is paid or... More 

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Gloria F, General Manager at Hilton Garden Inn West Monroe, responded to this review

GA Wolfman thanks for the review. Glad we had an opportunity to host your family. We hope you come again soon. More 

Indialantic, FL
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I came to Monroe for business earlier this month and chose the Hilton Garden Inn as I felt it was a nicer option than the other hotels in the area. I booked a non-smoking room with guaranteed late arrival. I arrived around 8pm after a long day of travel and checked in without incident. When I got to my room,... More 

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Gloria F, General Manager at Hilton Garden Inn West Monroe, responded to this review

Hi Brenna! I am so sorry you had to sleep in a smoking room!! We have 4 smoking rooms on the 5th floor and as you stated they are truly heavily smoked in. I would like to make this up to you some way. If you will please contact me I would like to refund your stay as I feel... More 

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Pool/beach area (1)
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Family/play areas (9)
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