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All 12 West Monroe hotels

Holiday Inn Express Hotel & Suites West Monroe, LA

2.5 of 5 Hotel   |   603 Constitution Dr, West Monroe, LA 71292
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47%
Ranked #10 of 12 Hotels in West Monroe
A recent review
3 of 5 stars reviewed 1 week ago
Susie F Mansfield, la
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73 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Athens, Alabama
Contributor
14 reviews 14 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

As soon as I walked into the room at this hotel I knew it was a mistake to stay there. The room smelled horrible! I can't even describe the smell. There was a huge red stain on the carpet in the middle of the floor, the bathtub had water standing in it from who knows what, the chair in the... More

Was this review helpful? Yes
John T, General Manager at Holiday Inn Express Hotel & Suites West Monroe, LA, responded to this review

Thank you for your recent stay at the Holiday Inn Express West Monroe. I apologize the hotel didn't exceed your expectations. I have just been appointed the new General Manager of the property. I'm currently working to resolve the deficiencies that you noted. I ask that if you travel through West Monroe, you please revisit the Holiday Inn Express &... More

Chicago, Illinois
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

there are scarier places in the state to stay, but this place was just dirty. We were exhausted after travelling all day in the car and really just wanted a place to shower and sleep. We had a broken bed that when we told them about it, just said they'd tell someone. Literally, if you sat on the edge of... More

Was this review helpful? Yes
Michele R, General Manager at Holiday Inn Express Hotel & Suites West Monroe, LA, responded to this review

Thank you for your recent stay at the Holiday Inn Express & Suites of West Monroe. I am truly sorry that the hotel didn't exceed your expectations during your stay. As the newly appointed General Manager, i'm currently working to resolve these items. I ask that when you return to West Monroe, you allow me the opportunity to provide the... More

Mansfield, la
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago via mobile

This hotel is low on my list of places to stay. I have to be in Monroe for work occasionally and the quality and friendliness have slipped in the past six months. Staff is not friendly and often not even at the desk. Rooms are often dusty and there are sometimes smelly odors. I would not stay here except it... More

Was this review helpful? Yes
John T, General Manager at Holiday Inn Express Hotel & Suites West Monroe, LA, responded to this review

Thank you for your loyalty to the Holiday Inn Express. I have just recently been appointed the GM position of this property and will work diligently to correct the deficiencies you listed. My apologies that the hotel was unable to exceed your expectations during your recent stays. I ask that when you return, please inquire at the desk, it would... More

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

On a two day stay, over the Labor Day Holiday for our Daughter and Son-in-law, they refused to service the room after the first night. No clean towels or whatever the second morning of the stay. Not to smart.....

Was this review helpful? Yes
John T, General Manager at Holiday Inn Express Hotel & Suites West Monroe, LA, responded to this review

Thank you for your response. Its imperative that valued guest as yourself provide feedback so that we can improve our services, and for that I thank you. I have just been recently appointed as the new GM of the property and will start the process of working our team to provide the service and standard that you expect from Holiday... More

Top Contributor
57 reviews 57 reviews
13 hotel reviews
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The Holiday Inn Express & Suites hotel chain has gone way downhill over these past 2 years! We just traveled across country for a period of 3 weeks and booked Holiday Inn Express hotels for each night. This hotel chain has given up on their "quality of service" and it was reflected quite loudly during our cross country trip in... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Monroe, LA, responded to this review

Dear Mcclintock853, Thank you for taking the time to convey your comments regarding your stay with us. It is disappointing to know about your experience at our hotel. I would like to address your concerns in further details and have sent you a private message to obtain more information regarding your stay. I look forward to hearing from you and... More

Nashville, Tennessee
Top Contributor
124 reviews 124 reviews
84 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed August 7, 2014

I hardly ever saw someone at the front desk when I was coming or going, which isn't good as pretty much anyone could just walk right in. I did not get to have breakfast because I had to be at work to early. The tub had drainage issues when taking a shower. I stayed here for 9 days March 15-24

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Monroe, LA, responded to this review

Dear RamblingManTN, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. I apologize about the problem with bathroom drainage and unsatisfactory staff services. Rest assured that this isn't reflective of the high standards we... More

Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 5, 2014

With my husband being in sales, he travels and we are able to go with him a lot; thus we stay in many hotels. We chose to stay in this hotel on our way to Florida for vacation. This was one of the worst hotels we have ever stayed. The front desk staff was not welcoming and very rude during... More

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Monroe, LA, responded to this review

Dear Kortni L, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More

Birmingham, Alabama
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 8, 2014 via mobile

Wifi was virtually non-existent in the suite I had. Despite repeated complaints, the only attempt made to resolve the problem was to "reset" the router. Every other time I have stayed at every other similarly rated (or lesser) class of chain of hotels, they at least tried to redirect the router. The breakfast options are dismal, unless you can stomach... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Monroe, LA, responded to this review

Dear Tim C, Thank you for taking the time to provide feedback on your stay. It is unfortunate the breakfast selection, room quality, and WiFi connectivity prevented you from fully enjoying your time at the hotel. Please accept our sincerest apologies for the shortcomings you have experienced. We take all of the reviews we receive very seriously as they allow... More

Texas
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed July 6, 2014

Our room was fine. Tubs won't plug so shower only unless u block drain with rag. Water is brown and stinks. Note at front desk says it's some kind of water double filtered. I only know it stinks. U smell bad after shower. Tastes nasty for brushing teeth too. Stinky nasty

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Monroe, LA, responded to this review

Dear BransonRegular, Thank you for taking the time to provide feedback on your stay. It is unfortunate the local water table prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More

Chandler, Oklahoma
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 9, 2014

Horrible experience, Carpet was filthy worst I have ever seen. The room was extremely loud, bed and pillows were uncomfortable. I will never stay at a Holiday inn again!!! The water was extremely nasty smelling as well I refused to shower in it.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Monroe, LA, responded to this review

Dear okiemom2014, Thank you for taking the time to review our property. I am very sorry that your stay was negatively affected by the room condition. I want to assure you our hotel is very proud of its level of service, cleanliness and quality of product. I would love the opportunity to regain your faith and would welcome the opportunity... More

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Additional Information about Holiday Inn Express Hotel & Suites West Monroe, LA

Address: 603 Constitution Dr, West Monroe, LA 71292
Phone Number:
Location: United States > Louisiana > West Monroe
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Monroe, LA 2.5*
Number of rooms: 88
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Also Known As:
Holiday Inn Express Hotel And Suites West Monroe, La
Holiday Inn West Monroe
West Monroe Holiday Inn

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