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All 12 West Monroe hotels

Holiday Inn Express Hotel & Suites West Monroe, LA

2.5 of 5 Hotel   |   603 Constitution Dr, West Monroe, LA 71292
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53%
Ranked #8 of 12 hotels in West Monroe
A recent review
4 of 5 stars Reviewed May 28, 2014
Fernando C Denham Springs, Louisiana
  • Reviews (66)
  • Photos (24)
  • Amenities
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  • Room tips (9)
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66 people have reviewed this hotel

Traveler rating
    14
    19
    10
    12
    11
See reviews for
15
11
3
22
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Birmingham, Alabama
2 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

Wifi was virtually non-existent in the suite I had. Despite repeated complaints, the only attempt made to resolve the problem was to "reset" the router. Every other time I have stayed at every other similarly rated (or lesser) class of chain of hotels, they at least tried to redirect the router. The breakfast options are dismal, unless you can stomach... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Monroe, LA, responded to this review

Dear Tim C, Thank you for taking the time to provide feedback on your stay. It is unfortunate the breakfast selection, room quality, and WiFi connectivity prevented you from fully enjoying your time at the hotel. Please accept our sincerest apologies for the shortcomings you have experienced. We take all of the reviews we receive very seriously as they allow... More

Texas
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Our room was fine. Tubs won't plug so shower only unless u block drain with rag. Water is brown and stinks. Note at front desk says it's some kind of water double filtered. I only know it stinks. U smell bad after shower. Tastes nasty for brushing teeth too. Stinky nasty

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Monroe, LA, responded to this review

Dear BransonRegular, Thank you for taking the time to provide feedback on your stay. It is unfortunate the local water table prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More

Chandler, Oklahoma
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 9, 2014

Horrible experience, Carpet was filthy worst I have ever seen. The room was extremely loud, bed and pillows were uncomfortable. I will never stay at a Holiday inn again!!! The water was extremely nasty smelling as well I refused to shower in it.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Monroe, LA, responded to this review

Dear okiemom2014, Thank you for taking the time to review our property. I am very sorry that your stay was negatively affected by the room condition. I want to assure you our hotel is very proud of its level of service, cleanliness and quality of product. I would love the opportunity to regain your faith and would welcome the opportunity... More

Knoxville, Tennessee
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed June 1, 2014

Checked in late on a Friday night w/o a reservation. We specifically asked for a king room w/a fridge because we had food we didn't want to keep on ice in a soft sided cooler. We parked at the back entrance door so we could get to our room easier from the car. Tried the key card several times on... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Monroe, LA, responded to this review

Dear Lorraine T, Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments... More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 28, 2014

Room was average. My husband had to replace a light bulb. The fridge wasn't plugged in and when it did get plugged in it made noises all night long Also, I listened to people walking all night in the room above me. Carpet in the room was filthy! I was unable to connect to the Wi-Fi. I could go and... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Monroe, LA, responded to this review

Dear cindersu, Thank you for taking time out of your busy day to leave us a candid review. I would like to offer a sincere apology. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. I have sent you... More

Denham Springs, Louisiana
Senior Contributor
48 reviews 48 reviews
4 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed May 28, 2014

When traveling for business in North Louisiana, I like staying at this Holiday Inn Express. Very clean, comfortable and I really enjoy the happy hour food & drinks in the evening with the breakfast in the morning.

Was this review helpful? Yes
Portland, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 30, 2014

Housekeeping is very lacking in this property. My room was not cleaned, but more importantly, the previous guest's empty shampoo bottles and soap were left in the shower. The soap from that same guest was left on the vanity and the bathtub was filled with hair. Funny though, the beds had been made with the dirty sheets still on them.... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Monroe, LA, responded to this review

Dear Magnolia1966, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you... More

Des Moines, Iowa
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 13, 2014

I've stayed at this location a number of times over the years and have thoroughly enjoyed the setting-Restoration Park next door, the cleanliness and professional and accommodating staff. Things have changed. The staff seemed to be doing their jobs for the first time. My first morning there, at 7:00 a.m., the food was still in boxes in the breakfast room... More

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Monroe, LA, responded to this review

Dear hazmatt457, Thank you for taking the time to provide feedback on your stay. We truly regret to see the service you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We would like to... More

Pine Bluff, Arkansas
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 1, 2014

I stayed here for a business trip and the hotel was very nice. There were complimentary snacks, wine, and beer in the lobby. The rooms were huge and clean as well as the bathroom. The only concern is the brownish/yellow water, which the hotel says is mineral water....that's something I would have to research myself.....other than that I would stay... More

Was this review helpful? Yes
leesville, la
Top Contributor
57 reviews 57 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed March 29, 2014

The hotel staff were friendly and the overall property was clean and maintained. The hallway carpets showed signs of age. Our room was clean but had a musty smell and the tub had stains and a drippy faucet. The beds were very comfortable. Unfortunately, there were guest obviously practicing for the Olympics above us and awoke my whole family--the front... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Monroe, LA, responded to this review

Dear cajuntravelers2007, Thank you for staying with us. We are glad you liked our convenient location as well as our friendly staff service. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay... More

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Additional Information about Holiday Inn Express Hotel & Suites West Monroe, LA

Address: 603 Constitution Dr, West Monroe, LA 71292
Phone Number:
Location: United States > Louisiana > West Monroe
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Monroe, LA 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites West Monroe, La
Holiday Inn West Monroe
West Monroe Holiday Inn

24 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Number of rooms
88

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