The elevator was out of order and we were given a room on the 3rd floor. The milk tasted sour both mornings when we ate breakfast...one day our room was never cleaned. we were charged $75 to clean 3 work coveralls...we felt that this holiday inn express was not like the ones I usually stay at...they even used duct tape... more

I have stayed at this property many times and had nothing but good experiences. The last time was Dec 2007. The staff is very friendly, the breakfast is nice with a good variety, it has a business center. My only complaint may be that they need to upgrade their mattresses, they are hard to me. I have noticed a funky... more

I received terrible sevices at the Holiday Inn Express in West Monroe La. I book a suite room reservation one days before the day of check in date Aug 2 2008. I secured my reservation with a credit card I arrive at the hotel on Aug 2 2008 at 1:00 PM. I was told that two suite room in the... more

A large group of family reunion travelers (at least 30) checked in two days before I left. They were seemingly permitted to take over the hotel with no regard for other guests or intervention by hotel staff. They crowded the lobby area until late at night and were loud, slammed the pool gate and were verbally loud until the early... more

I stay at Holiday Inn Express almost exclusively while travelling for work and have always had nothing but positive things to say about the chain,,,,,, "Except West Monroe"! The first room that they put us in was on the first floor (#127). When entering the room there was a rush of a horrible mildew odor and everything felt damp. I... more

We enjoyed our stay at the Holiday Inn Express. in West Monroe LA very much. The staff were very friendly and helpful. The room was so nice we stayed an extra night. The breakfast was good - as usual. The Holiday Inn Express chain always seems to have a good breakfast no matter where you are. The beds were very... more

Stayed here because of good experiences at other H.I. Express locations, the price and that they only charged $25 for a pet deposit. The desk staff was very friendly, but the hotel had problems. The first room I was given was already occupied (surprise!) The second room had a bathroom that looked as if it had been used, the security... more

I have stayed at this hotel many times. This time the service was horrible. The sheets were not changed, we did not have any bedspreads even after we asked for them. The floor in the bathroom was never cleaned. We had mud from the first day. The carpet was not vacuumed while we were there. The management was informed about... more

This is a nice facility. The rooms are a good size and clean. The bathrooms are somewhat on the small size but were very clean. The bed was comfortable. The hallways outside the rooms had a smell but this did not enter into the individual rooms. The breakfast was so so. It did leave alot to be desired. The staff... more