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All 19 Sulphur hotels

Holiday Inn Express & Suites- Sulphur (Lake Charles)

2.5 of 5 Motel   |   102 Mallard Street, Sulphur, LA 70665
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Ranked #3 of 19 hotels in Sulphur
A recent review
3 of 5 stars reviewed 3 days ago
GARY E ROSEVILLE
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46 people have reviewed this hotel

Traveler rating
    28
    7
    10
    1
    0
See reviews for
11
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13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
ROSEVILLE
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

If you are traveling for any reason except for business in the immediate area i would chose another HI in any direction on I -10. Location is ok but rooms are tired. Our bathromm had a tile popping up in front of the sink.

Was this review helpful? Yes
MgrSulphur, General Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you for taking the time to share your experience at our Hotel. I am so sorry that we did not meet your expectations. Feedback such as yours helps us to improve both our service and our facility, so thank you again for pointing out the problem with the bathroom tile of the guest room you stayed in. We are... More

Wausau, Wisconsin
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Decent HI Express that is not as updated as your typical Express. Other than that, hotel staff was super friendly and breakfast was delicious. Wireless internet was extremely slow and I had issues connecting most of the time.

Was this review helpful? Yes
MgrSulphur, Front Office Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that your positive feedback about our staff and breakfast buffet . I am sorry to hear that there were certain aspects of your visit that did not meet your expectations. Please... More

Macomb, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were on the return leg of a 4000 mile excursion through Texas and decided to stop here for the night. The entire facility was so clean..pool..hot tub...Manicured grounds.The staff was the most friendly and accommodating we had encountered thus far.If only the rest of the big chain hotels would train their staff at this facility...

Was this review helpful? Yes 1
MgrSulphur, Front Office Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you for the great review of our Holiday Inn Express & Suites Sulphur. I’m thrilled that you really enjoyed our hotel. I’m glad that you liked the service our friendly staff provided and our pool. I will pass along your kind words to our staff. We hope that you will choose to stay with us again in the near... More

texas
Contributor
14 reviews 14 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

If you are here for a couple of nights and don't spend that much time at the hotel, it's fine as long as you are not a light sleeper. The AC in my room is so loud that when it kicks on, I can't hear the TV. The hotel is showing its age i.e. Cracks in the tile, etc. There... More

Was this review helpful? Yes
MgrSulphur, Front Office Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you for letting us know about your recent stay at our Holiday Inn Express & Suites in Sulphur. I’m happy to hear that you enjoyed our breakfast and bedding. I apologize that the room was not what you had expected. We value our guests’ feedback, and I will make sure our General Manager knows about your suggestions. We hope... More

Alpharetta, Georgia
Top Contributor
110 reviews 110 reviews
48 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed July 7, 2014

If I need to qualify this by saying I am kind of a hotel snob. By that I mean I want a room and bed at least as nice mine at home. So going in I knew this would miss the mark. Okay the front desk service was great. The breakfast attendant was also. The bed was hard as a... More

Was this review helpful? Yes
MgrSulphur, Front Office Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you for taking the time to provide feedback on your stay. It is regrettable that you were not able to fully enjoy your stay due to some aspects of our facility not living up to your expectations. We do take all the reviews that we receive very seriously, as they allow us to indentify areas that may benefit from... More

Kemah
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 29, 2014

We have stayed at this hotel on two separate casino weekends. It is close to the Lake Charles casinos and has a much better weekend rate than staying in the casino hotels or when they are booked. Each time the staff has been outgoing and very friendly. Forgot our toothpaste and they took care of us! Also, has a Cracker... More

Was this review helpful? Yes
MgrSulphur, Front Office Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you for taking the time to review Holiday Inn Express & Suites. It's always a pleasure knowing that a guest has enjoyed their stay. I will pass on your kind words to our staff. We hope to see you again in the near future. More

San Antonio
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 2, 2014

Through an error (not Holiday Inn's) I was booked at a Holiday in 39 miles from Lake Charles. When I showed up at the wrong Holiday Inn Express and Suites Vidor, TX, the staff there was so kind and immediately acted to correct the situation. They put me in touch with Lake Charles who efficiently and kindly changed my reservation... More

Was this review helpful? Yes 2
MgrSulphur, Front Office Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you so much for your kind words. We appreciate you taking the time to review our hotel. I am glad that we were able to accommodate you during your recent stay. I will pass on your response to our staff members. It is always nice to learn that we have gone above and beyond in our service. We look... More

new iberia,la
Contributor
20 reviews 20 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 28, 2014

First time staying here.... Very clean, great breakfast& easy access off highway! Would stay here again... Stayed with baseball team... Boys & parents were allowed in meeting rooms to play games.... Great indoor pool & exercise room ...also nice area outdoor with tables & chairs,vending machines

Was this review helpful? Yes 2
MgrSulphur, Front Office Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you for taking the time to reveiw your recent stay with us at the Holiday Inn Express & Suites in Sulphur. I am glad to hear that you enjoyed our facilities. It is always our pleasure to host the many families that visit our area to attend sporting events. It was great to see you enjoyed both our pool... More

Washington, Missouri
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 17, 2014

We used the Holiday Inn Express-Sulphur, as our base hotel for three nights while attending the Louisiana Railroad Days Festival. We arrived late in the evening on a Thursday night, and found the parking lot to be very full of pick-up trucks and other company vehicles. We were checked by a very attentive young man, whom stated that he was... More

Was this review helpful? Yes 2
MgrSulphur, Front Office Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you for taking the time to share your recent stay at the Holiday Inn Express & Suites in Sulphur. We were happy to hear you enjoyed the property and the staff we have here. I can't wait to share your review with the entire staff to see what a great job they are doing. We look forward to seeing... More

Akron, OH
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 31, 2014

I was travelling on business and the hotel was perfectly located. I didn't spend much time in the hotel but did enjoy the breakfast. The exercise room was adequate for my needs. The room was big for the price and had a nice TV. Overall, for business travel this is a good hotel. The fresh cookies in the afternoon add... More

Was this review helpful? Yes 1
MgrSulphur, Front Office Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you for taking the time to share your experience about your recent stay at the Holiday Inn Express & Suites, Sulphur. We were all happy to hear you enjoyed both the amenities and the location. We look forward to seeing you in your future travels to the Sulphur area. Thank you again for your positive comments. More

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Additional Information about Holiday Inn Express & Suites- Sulphur (Lake Charles)

Address: 102 Mallard Street, Sulphur, LA 70665
Phone Number:
Location: United States > Louisiana > Sulphur
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites- Sulphur (Lake Charles) 2.5*
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37 photos of this hotel

Management photos: Courtesy of the property manager

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Hotel & grounds (9)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express & Suites Sulphur, Louisiana. Our hotel is located in the heart of Sulphur Industries short distances from Conoco, Citgo, PPG, Westlake Polymers, Sasol, Westlake Petro, Basell and Turner Industries. For the playful at heart we are minutes away from area Casinos - Isle of Capri, L'Auberge du Lac Casino. The horserace enthusiast will enjoy a day at Delta Down Horseracing and Casino. The Holiday Inn Express & Suites is also in the heart of Louisiana Hunting and Fishing. Enjoy a round of golf at Graywood Plantations Golf Course, National Golf Course, Frasch Park, Mallard Cove. Our hotel is also conveniently located near McNeese State University. Our dedicated and friendly staff is here to make your visit to the Sulphur - Lake Charles area 'Your Home Away From Home!'We would like to host your next Corporate Meeting or Training Event in our versatile conference / meeting space up to 150 ppl. ... more   less 
Number of rooms
84

Questions & Answers

Questions? Get answers from Holiday Inn Express & Suites- Sulphur (Lake Charles) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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