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Holiday Inn Express & Suites- Sulphur (Lake Charles)

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102 Mallard Street, Sulphur, LA 70665
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1 room 1 guest
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Holiday Inn Express & Suites- Sulphur (Lake Charles)
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57 Reviews from our TripAdvisor Community

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Traveler rating
    33
    12
    11
    1
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15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Schenectady, New York
2 reviews
5 of 5 stars Reviewed 2 weeks ago

From: Sent: Monday, July 20, 2015 12:04 PM To: justin.foreman@shsllc.com Subject: Holiday Inn Express (Lake Charles) Justin I would like you to know that I stay at Holiday Inns across the country and I find the Lake Charles Holiday Inn is the best. The staff from the front desk to the maintenance department are great. There are two people I... More 

Was this review helpful? Yes
AaronENichols80, Guest Relations Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you for the awesome comments! I showed them to both Bill and Jutta. Bill said that it is all about the guest and that it is his pleasure to help. Jutta expressed great appreciation for your comments. She said it is very rewarding to know that there are guests that appreciate what she does. It is because of employees... More 

Ocean Springs, Mississippi
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 29, 2015

Like every other time, HIE shows their consistency again. From friendly staff and clean rooms to one minute pancakes this location let me say the next day... "I stayed at a Holiday Inn Express". I recommend this property.

Was this review helpful? Yes
AaronENichols80, Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thanks for the awesome comments! We look forward to having you stay with us again! More 

Lexington
Level Contributor
8 reviews
4 hotel reviews
5 of 5 stars Reviewed May 19, 2015

Our intended overnight stay, in Beaumont, Texas, was closed due to a fire which had just broken out that morning. We decided to drive on and see what was available. We came to this Holiday Inn property in Sulphur, LA. They had a room. For $10.00 more, they had a breakfast special in their main floor restaurant. It was our... More 

Was this review helpful? Yes
AaronENichols80, Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

We are so glad that you had a wonderful experience in a safe harbor away from the storm. The hotel you are describing is the beautiful Full Service Holiday Inn of Sulphur, LA. We are actually the Holiday Inn Express & Suites of Sulphur, LA. All guests of every Holiday Inn Product Hotel are important to us. We encourage you... More 

Texas
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 14, 2015

Stayed here a few night while visiting family. The staff was very nice and there if you needed them. The breakfast was good and there was a nice lady keeping the food stocked and there was plenty of everything. The room was nice and comfortable. A big Thank You to everyone at the hotel for all you do for us.... More 

Was this review helpful? Yes
AaronENichols80, Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

We are so glad to hear that you enjoyed yourself while visiting our area. We look forward to your next trip and visit with us. Have an awesome Spring!! More 

colleyville
Level Contributor
223 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed February 9, 2015

An easy to get to location right off the highway with plenty of free parking. The lobby, grounds and room were clean and well maintained. The rooms are starting the show their age but we didn’t notice any maintenance issues. The only issue we noticed was the shower, bathtub was very slick, there wasn’t any anti slip strips or an... More 

Was this review helpful? Yes
MgrSulphur, Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you for writing about your experience. We hope you hade a great trip. Is it possible you stayed at a different property? You mentioned our tree still being up in the lobby and ours was taken down and was not up during the time you mentioned. Regardless it sounds like you hade a great stay. We are glad to... More 

Saraland, Alabama
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed January 25, 2015 via mobile

HEI Sulphur, LA is what you come to expect from the HEI brand. Well maintained outside, clean spacious lobby, friendly staff and clean well appointed rooms. The beds were comfortable and the bathroom was clean and stocked with ample towels for two guests. Our only negative was an a/c unit that made an unusual noise (not loud) and toilet flush... More 

Was this review helpful? Yes
MgrSulphur, Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thanks for taking the time to tell us about your stay with us. We hope to have you as a guest again soon! More 

Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 12, 2015 via mobile

I stay at a lot of HIE hotels. This was $30 over the price we usually pay. Highway noise is very loud. We checked into our room and it smelled like a potpourri factory had exploded in there. It had a ridiculously strong Odor of fruity perfume. It reminded me of the lady at church that wears way to much... More 

Was this review helpful? Yes
MgrSulphur, Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you for taking the time to write about your experience with our property. Your comments help us to better ourselves for guests in the future. More 

Universal City, Texas
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 4, 2015 via mobile

Would not stay again priced too high for age and quality of hotel. Interstate noise quite audible from room. My mistake was thinking I should call ahead to have a reservation. If we had driven up would have left when quoted price since others in area. There were also bags for rewards members behind counter but we were not offered... More 

Was this review helpful? Yes
MgrSulphur, Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

We hate to hear that you feel that you did not receive what you paid for. We encourage you to contact us so we can make this right. We hope that you will visit us again when visiting our area. More 

Glen Allen, Virginia
Level Contributor
366 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
3 of 5 stars Reviewed December 23, 2014 via mobile

My family and I stayed at this hotel for one night on our road trip to Florida. We stayed here because I used my points for a free night and because it received relatively good reviews. The hotel is located right off of the highway, which is very nice. The location was well lit and seemed safe. The lobby is... More 

Was this review helpful? Yes
MgrSulphur, Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you for the comments. We look forward to having you stay with us again. Have a happy New Year! More 

Needville, Texas
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed December 2, 2014

Great stay at this hotel. The staff is friendly, the indoor pool is a great temperature and their jacuzzi is also inviting. Best trait by far is the breakfast! Great assortment of hot foods like biscuit and gravy, sausage, pancakes, eggs, etc. They have bagels, hot cinnamon rolls, cereal, oatmeal, coffee, fruit - just delicious. The rooms are well-kept, the... More 

Was this review helpful? Yes
MgrSulphur, Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

We appreciate you taking the time to fill out survey for our property. Thank you for the comments and we look forward to having you stay with us again on your next visit to Sulphur. Hope you have a wonderful Holiday season! More 

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81 photos of this hotel

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