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Holiday Inn Express & Suites- Sulphur (Lake Charles)

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102 Mallard Street, Sulphur, LA 70665
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Holiday Inn Express & Suites- Sulphur (Lake Charles)
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Holiday Inn Express & Suites- Sulphur (Lake Charles)
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54 reviews from our community

Traveler rating
    31
    11
    11
    1
    0
See reviews for
13
14
4
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Texas
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here a few night while visiting family. The staff was very nice and there if you needed them. The breakfast was good and there was a nice lady keeping the food stocked and there was plenty of everything. The room was nice and comfortable. A big Thank You to everyone at the hotel for all you do for us.... More 

Was this review helpful? Yes
AaronENichols80, Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

We are so glad to hear that you enjoyed yourself while visiting our area. We look forward to your next trip and visit with us. Have an awesome Spring!! More 

colleyville
Top Contributor
160 reviews 160 reviews
32 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed February 9, 2015

An easy to get to location right off the highway with plenty of free parking. The lobby, grounds and room were clean and well maintained. The rooms are starting the show their age but we didn’t notice any maintenance issues. The only issue we noticed was the shower, bathtub was very slick, there wasn’t any anti slip strips or an... More 

Was this review helpful? Yes
MgrSulphur, Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you for writing about your experience. We hope you hade a great trip. Is it possible you stayed at a different property? You mentioned our tree still being up in the lobby and ours was taken down and was not up during the time you mentioned. Regardless it sounds like you hade a great stay. We are glad to... More 

Saraland, Alabama
Top Contributor
55 reviews 55 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 25, 2015 via mobile

HEI Sulphur, LA is what you come to expect from the HEI brand. Well maintained outside, clean spacious lobby, friendly staff and clean well appointed rooms. The beds were comfortable and the bathroom was clean and stocked with ample towels for two guests. Our only negative was an a/c unit that made an unusual noise (not loud) and toilet flush... More 

Was this review helpful? Yes
MgrSulphur, Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thanks for taking the time to tell us about your stay with us. We hope to have you as a guest again soon! More 

Contributor
11 reviews 11 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 12, 2015 via mobile

I stay at a lot of HIE hotels. This was $30 over the price we usually pay. Highway noise is very loud. We checked into our room and it smelled like a potpourri factory had exploded in there. It had a ridiculously strong Odor of fruity perfume. It reminded me of the lady at church that wears way to much... More 

Was this review helpful? Yes
MgrSulphur, Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you for taking the time to write about your experience with our property. Your comments help us to better ourselves for guests in the future. More 

Universal City, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 4, 2015 via mobile

Would not stay again priced too high for age and quality of hotel. Interstate noise quite audible from room. My mistake was thinking I should call ahead to have a reservation. If we had driven up would have left when quoted price since others in area. There were also bags for rewards members behind counter but we were not offered... More 

Was this review helpful? Yes
MgrSulphur, Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

We hate to hear that you feel that you did not receive what you paid for. We encourage you to contact us so we can make this right. We hope that you will visit us again when visiting our area. More 

Top Contributor
321 reviews 321 reviews
29 hotel reviews
127 helpful votes 127 helpful votes
3 of 5 stars Reviewed December 23, 2014 via mobile

My family and I stayed at this hotel for one night on our road trip to Florida. We stayed here because I used my points for a free night and because it received relatively good reviews. The hotel is located right off of the highway, which is very nice. The location was well lit and seemed safe. The lobby is... More 

Was this review helpful? Yes
MgrSulphur, Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you for the comments. We look forward to having you stay with us again. Have a happy New Year! More 

Needville, Texas
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 2, 2014

Great stay at this hotel. The staff is friendly, the indoor pool is a great temperature and their jacuzzi is also inviting. Best trait by far is the breakfast! Great assortment of hot foods like biscuit and gravy, sausage, pancakes, eggs, etc. They have bagels, hot cinnamon rolls, cereal, oatmeal, coffee, fruit - just delicious. The rooms are well-kept, the... More 

Was this review helpful? Yes
MgrSulphur, Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

We appreciate you taking the time to fill out survey for our property. Thank you for the comments and we look forward to having you stay with us again on your next visit to Sulphur. Hope you have a wonderful Holiday season! More 

Senior Contributor
39 reviews 39 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 2, 2014

i have stayed here many times for business in the local area. it is clean and quiet. the location gives a nice place central to many restaurants and is right off the highway. this is my choice for Sulphur appointments.

Was this review helpful? Yes
MgrSulphur, General Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you so much for taking the time to share your experience! We are happy to hear that you enjoyed your stay with us. It is our goal to provide a quiet, clean, and comfortable environment for our guests, and we are glad to see that we met those goals during your stay. We look forward to having you as... More 

New Braunfels, Texas
Top Contributor
58 reviews 58 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 26, 2014

If you are traveling for any reason except for business in the immediate area i would chose another HI in any direction on I -10. Location is ok but rooms are tired. Our bathromm had a tile popping up in front of the sink.

Was this review helpful? Yes
MgrSulphur, General Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you for taking the time to share your experience at our Hotel. I am so sorry that we did not meet your expectations. Feedback such as yours helps us to improve both our service and our facility, so thank you again for pointing out the problem with the bathroom tile of the guest room you stayed in. We are... More 

Wausau, Wisconsin
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 12, 2014

Decent HI Express that is not as updated as your typical Express. Other than that, hotel staff was super friendly and breakfast was delicious. Wireless internet was extremely slow and I had issues connecting most of the time.

Was this review helpful? Yes
MgrSulphur, Front Office Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review

Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that your positive feedback about our staff and breakfast buffet . I am sorry to hear that there were certain aspects of your visit that did not meet your expectations. Please... More 

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38 photos of this hotel

Management photos: Courtesy of the property manager

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