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Baymont Inn & Suites - Sulphur (West Lake Charles)

2.5 of 5
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325 Arena Road, Sulphur, LA 70665
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Baymont Inn & Suites - Sulphur (West Lake Charles)
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Ranked #9 of 19 Hotels in Sulphur
A recent review
4 of 5 stars reviewed 3 days ago
robinl214 Houston, Texas
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92 Reviews from our TripAdvisor Community

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    37
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    18
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
  • All months
    (92)
  • Mar-May only
    (25)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (19)
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Port Sulphur, Louisiana
4 of 5 stars Reviewed 1 week ago

Hotel room was nice and clean. Only a few minor problems. Hotel is understaffed. Pool was dirty and filled with bugs. Which is probably due little staff. But, in all the hotel was nice. I will be stayin there again.

Review collected in partnership with Baymont Inn & Suites

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San Antonio, Texas
2 of 5 stars Reviewed 2 weeks ago

Not a quality hotel. The air conditioner smelled funny. The tub stopper was broken and didn't stay up so water pooled in the tub. The drain in the tub was broken off so there was a whole. Ceiling lights did not work.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes 1
Houston, Texas
1 review
2 of 5 stars Reviewed 2 weeks ago

I stayed at this place sveral times over the past few years. It has gone down hill. UNDER staffed . And the conditions in the room we stayed in was not good. You need to make a surprise inspection, and you will see what I mean. You might=want to pull your group name off this place. Our change management to... More 

Review collected in partnership with Baymont Inn & Suites

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Deville
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

This was the most horrible hotel experience we have ever had and we travel a lot with our sons travel baseball team. We were here for USSSA World Series. To begin with the whole hotel smelled awful and the room itself was even worse. It smelled very musty and mildew. Then we woke up the second morning to no hot... More 

Was this review helpful? Yes 1
Karl-GM P, Guest Relations Manager at Baymont Inn & Suites - Sulphur (West Lake Charles), responded to this review

Thank you for taking the time to review our property. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. We have addressed the moldy smell issue, and water boiler has been fixed. We want you to... More 

1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

I would recommend going elsewhere. The internet photos look nice but i felt dirty the whole time i was there. The hotel looks fairly new but it's maintained poorly; hair in the tub, finger prints and marks on the walls, the breakfast area unkept w/ Flies all over and yogurt and juice sitting in stagnate water. Also, we had a... More 

Was this review helpful? Yes 1
Karl-GM P, Guest Relations Manager at Baymont Inn & Suites - Sulphur (West Lake Charles), responded to this review

You will be happy to know that, as a result of guest feedback like yours, we have implemented the following changes … Housekeeper has been retrained and air condition has be washed also issue with breakfast has been addressed as well. In taking great care of our charming hotel, our main priority is to be able to offer a very... More 

LAFAYETTE
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed May 22, 2015

We made our reservations online and were given a good room rate for a one night weekend stay. At least that is what we were told by the front desk when we checked in. My wife and I have stayed in this area a few times before and I believe that the rooms in this area are overpriced for the... More 

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Metairie
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 20, 2015

We checked in and our "nonsmoking" room was on the smoking floor, but worse was the room itself. It had a musty moldy smell. I noticed the all the "white stuff" in the AC and told the staff, they showed us a different room which was slightly better, but stilled smelled. We decided to just keep the room and run... More 

Was this review helpful? Yes 1
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