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Baymont Inn & Suites - Sulphur (West Lake Charles)

2.5 of 5
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325 Arena Road, Sulphur, LA 70665
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1 room 1 guest
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Baymont Inn & Suites - Sulphur (West Lake Charles)
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96 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
  • All months
    (96)
  • Mar-May only
    (25)
  • Jun-Aug only
    (35)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (19)
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Maryville, Tennessee
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a return trip for me to this hotel. Yet again this was a most positive experience. Very friendly staff, clean hotel, excellent breakfast, and comfortable suite. I think this could be my home away from home when I am visiting my family here in Sulphur.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Karl-GM P, Guest Relations Manager at Baymont Inn & Suites - Sulphur (West Lake Charles), responded to this review

Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! More 

Austin, Texas
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I were visiting Lake Charles and needed an affordable place to stay. All the hotels in Lake Charles were $150 and up. We found this one for $70 with breakfast (waffles, muffins, cereal, fruit the norm) included.

Was this review helpful? Yes
Karl-GM P, Guest Relations Manager at Baymont Inn & Suites - Sulphur (West Lake Charles), responded to this review

We are so pleased to hear that you enjoyed your stay at the Baymont Inn and Suites. We can only hope that we can continue to impress you on your next stay with us, while traveling through our area. Once again thank you so much for your review. More 

Not interested
1 review
3 of 5 stars Reviewed 4 weeks ago

The front desk clerk was very unprofessional and RUDE. Ask me to step aside to help the next customer, I called the desk from my room she hung up in my face. HORRIBLE

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Karl-GM P, Guest Relations Manager at Baymont Inn & Suites - Sulphur (West Lake Charles), responded to this review

Thank you for taking the time to write a review regarding your most recent stay at our hotel. We are saddened to hear that you found this experience to be so unsatisfactory, most especially because of the rude treatment you received from our front desk staff during your checkout. We hope that you will accept our sincerest apologies on behalf... More 

Port Sulphur, Louisiana
1 review
4 of 5 stars Reviewed July 19, 2015

Hotel room was nice and clean. Only a few minor problems. Hotel is understaffed. Pool was dirty and filled with bugs. Which is probably due little staff. But, in all the hotel was nice. I will be stayin there again.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Karl-GM P, Guest Relations Manager at Baymont Inn & Suites - Sulphur (West Lake Charles), responded to this review

We are so pleased to hear that you enjoyed your stay at the Baymont Inn and Suites. Sorry about being understaff we are trying our best to get more housekeeper but with our high expectation of them having rooms cleaned it is taking us longer then expected to get to fully staffed in housekeeping. we have hired new maintenance person... More 

San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 15, 2015

Not a quality hotel. The air conditioner smelled funny. The tub stopper was broken and didn't stay up so water pooled in the tub. The drain in the tub was broken off so there was a whole. Ceiling lights did not work.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes 1
Karl-GM P, Guest Relations Manager at Baymont Inn & Suites - Sulphur (West Lake Charles), responded to this review

Thank you for taking time to write a review, its review like yours that matter a lot to us because it tells us which area we need to improve on. You will be happy to know that, as a result of guest feedback like yours, we have implemented the following changes … all broken tub drained has been replaced with... More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 14, 2015

I stayed at this place sveral times over the past few years. It has gone down hill. UNDER staffed . And the conditions in the room we stayed in was not good. You need to make a surprise inspection, and you will see what I mean. You might=want to pull your group name off this place. Our change management to... More 

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes 1
Karl-GM P, Guest Relations Manager at Baymont Inn & Suites - Sulphur (West Lake Charles), responded to this review

Thank you for being a loyal customer, and I am so sorry to hear that we did not meet your expectation. We have made some recent changes to improve the quality of our rooms by checking all rooms after housekeeping is done to make sure cleaning is up to our high stander. All the light fixture has been checked to... More 

Deville
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 3, 2015

This was the most horrible hotel experience we have ever had and we travel a lot with our sons travel baseball team. We were here for USSSA World Series. To begin with the whole hotel smelled awful and the room itself was even worse. It smelled very musty and mildew. Then we woke up the second morning to no hot... More 

Was this review helpful? Yes 1
Karl-GM P, Guest Relations Manager at Baymont Inn & Suites - Sulphur (West Lake Charles), responded to this review

Thank you for taking the time to review our property. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. We have addressed the moldy smell issue, and water boiler has been fixed. We want you to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 29, 2015 via mobile

I would recommend going elsewhere. The internet photos look nice but i felt dirty the whole time i was there. The hotel looks fairly new but it's maintained poorly; hair in the tub, finger prints and marks on the walls, the breakfast area unkept w/ Flies all over and yogurt and juice sitting in stagnate water. Also, we had a... More 

Was this review helpful? Yes 1
Karl-GM P, Guest Relations Manager at Baymont Inn & Suites - Sulphur (West Lake Charles), responded to this review

You will be happy to know that, as a result of guest feedback like yours, we have implemented the following changes … Housekeeper has been retrained and air condition has be washed also issue with breakfast has been addressed as well. In taking great care of our charming hotel, our main priority is to be able to offer a very... More 

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