We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Hotel & Suites Lake Charles W-Sulphur

Hotel website
Hotel deals
330 Arena Rd, Sulphur, LA 70665
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Holiday Inn Hotel & Suites Lake Charles W-Sulphur
Professional photos View all
Browse nearby
Holiday Inn Hotel & Suites Lake Charles W-Sulphur
Write a Review

69 reviews from our community

Traveler rating
    29
    19
    8
    4
    9
See reviews for
22
8
4
17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (69)
  • Mar-May only
    (13)
  • Jun-Aug only
    (24)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (13)
All months
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Jonnique took great care of us. Our van broke down on the interstate. It was nice to see a friendly face at the front desk. She decided us a taxi to travel to airport to acquire a rental car. Great accommodations. Thanks Holiday Inn.

Was this review helpful? Yes
TEXAS
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed on the 3rd floor in a non smoking floor. The room was non smoking and the hall smelled like cigarette. Very strong. The room had multiple touch up on the walls a darker color than the walls. The door to the bathroom looked like somebody punched it and the put something on top to cover it. The bathtub... More 

Was this review helpful? Yes
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

First of all I would like to apologize for not meeting your expectations during you stay here at the Holiday Inn in Sulphur, that is not our standard at all. We are actually a completely non-smoking hotel, however, at times we do have guests that do not like to follow the rules and unfortunately, our other guests suffer for that.... More 

New Orleans
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was very clean and the room was comfortable. It was easy access from I-10. We were in room 331 which is closer to the highway and could be noisy at times. The higher the room number, the closer to the highway. The staff were all very friendly and accommodating. The restaurant staff seemed to be extremely overwhelmed with... More 

Was this review helpful? Yes
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

Thanks for choosing the Holiday Inn Lake Charles W Sulphur and for taking the time to share your comments about your recent stay. I am so glad that you enjoyed the use of our washers and dryers -- as I had just purchased a new washer and dryer this past week knowing that the team would be wanting to use... More 

Maurice, Louisiana
2 reviews
4 of 5 stars Reviewed January 26, 2015

We stayed for two nights and had a wonderful time. We attended a Mardi Gras Ball that was very close to this hotel. Our room was quiet and clean. We would stay here again. Everyone was so helpful and the general manager was present and very pleasant.

Was this review helpful? Yes
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

Thanks so much for taking the time to share your comments online -- we are so glad that you enjoyed your stay. Thanks for choosing the Holiday Inn Sulphur -- and we will look forward to your next stay at the Holiday Inn Lake Charles W Sulphur. More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 2, 2014

Very accommodating and the rooms were clean. The hotel is located not far off of the interstate and very easy to get to. It was quite and the beds were very comfortable. My sister was having knee surgery the next morning and we were given a very large handicap room.

Was this review helpful? Yes
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

Thanks so much for taking the time to share your comments about your stay. WE are so glad that you enjoyed your stay and we do hope that your sister had a speedy recovery. We will look forward to seeing you the next time you are in our area. -- Tell all your friends -- that we are place to... More 

Reading, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 21, 2014

This is a long review but I just had to explain the negative experience we had in this hotel, so other people can make up their own mind and hopefully stay somewhere else. Unfortunately there isn't a zero star rating. There was rubbish on the floor from previous guests when we moved into the room, and cobwebs on the ceiling.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

Dear Deb B, Thank you for sharing your experience regarding the Holiday Inn Lake Charles West Sulphur, LA. We are very sorry for the shortcomings, particularly with the unsatisfactory level of service, hotel amenities and facilities. Please know that these are not the standards that we aim for, nor that which we normally achieve. We’d like to obtain some additional... More 

College Station, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 27, 2014

The hotel seems to be new in condition, location was perfect if you are spending the weekend at the casino. Maybe around 10min drive too Capri and La'burge. One thing I would let reviewers know that the hotel is close to the highway so you can constantly here big trucks pass by, like they are only feets away from you.... More 

Was this review helpful? Yes 1
Kerrville, Texas
Top Contributor
80 reviews 80 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 18, 2014 via mobile

I like hotels with in house lounges, and this fills the bill. The rooms are very nice, and quiet in my experience. Quite comfortable. The lounge is good with reasonable prices, though the food is not a high point. It is a great place to watch the game and maybe meet some fellow travelers. I've stayed here several times and... More 

Was this review helpful? Yes
Miramar, Florida
Senior Contributor
48 reviews 48 reviews
45 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 27, 2014

Very Quiet and Convenience.Close to the Highway.Lots of fast food Restaurants around.Room was clean and Comfortable.I will come back again if I have the chance.TV channels might need improvement signal was not clear.

Was this review helpful? Yes
South TX
Top Contributor
57 reviews 57 reviews
36 hotel reviews
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed September 11, 2014

No complaints. Clean spacious room. Very gracious and expedient desk personnel. Restaurant slow on orders, but they were catering a Labor Day Barbecue buffet for guests on the grounds, so understandable. By the way, the barbecue was very very good. Will happily return.

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

43 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (15)
Viewed
Bathroom (5)
Viewed
Room/suite (7)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (28)
Viewed
Room/suite (6)
Viewed
Pool/beach area (3)
Viewed
Business center/function rooms (7)
Viewed
Hotel & grounds (5)
Viewed
Dining (2)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question