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All 19 Sulphur hotels

Holiday Inn Hotel & Suites Lake Charles W-Sulphur

3.0 of 5 Hotel   |   330 Arena Rd, Sulphur, LA 70665
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Holiday Inn Hotel & Suites Lake Charles W-Sulphur
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72%
Ranked #9 of 19 hotels in Sulphur
A recent review
5 of 5 stars reviewed 3 weeks ago
alexpitre Bentonville
  • Overview
  • Reviews (51)
  • Photos (35)
  • Amenities
  • Room tips (9)
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51 people have reviewed this hotel

Traveler rating
    24
    13
    4
    4
    6
See reviews for
17
5
3
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
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English first
Cedar Park, Texas
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Family stayed here for one night passing through on a road trip. Very nice, friendly staff, but otherwise not great. AC was broken in first room, so they moved us. Refrigerator was leaking from underneath and making terrible noises in second room, but decided to just unplug it. Bathroom was not clean...very dirty sink and it didn't drain. No tissues... More

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Bentonville
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had to stay for a baseball tournament. We got the package that included the breakfast buffet (you get vouchers for adults and kids eat free) it was a full breakfast! Whatever you can imagine you want for breakfast they have! So glad we got the package! ! Besides that the hotel is very nice and staff is friendly! It is... More

Was this review helpful? Yes 1
Houma, Louisiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed June 10, 2014

We arrived at another hotel and it was horrible! Luckily this hotel had rooms available, the room was very spacious and clean. However the breakfast in the restaurant wasn't very good and a little pricey. The entire staff was very friendly ! Laundry machines do not require coins, Free! Which is great when you have to wash team uniforms!

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed June 8, 2014

I wish I would have been able to stay, but when I went to check in, I was told that the hotel was over booked. I promptly asked to speek with a manager! The lady at the front desk told me that her manager was not in but would be there shortly. After an hour waiting for a manager, the... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

Dear Karen J, Thank you for taking the time to relay your comments regarding our property. I am very disappointed to hear about your experience on your recent visit. I want to assure you our hotel is very proud of its level of service and quality of its product. I would love the opportunity to regain your faith and would... More

Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 24, 2014

The check-in process was quick and informative. The room was very clean and the bed was extremely comfortable. The hotel was decorated in a modern style and it felt higher end than the price that was paid. No complaints at all during the stay. It was quiet, comfortable, and inviting. I will definitely stay at this hotel the next time... More

Was this review helpful? Yes 2
Michael M, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

I'd like to thank you for taking the tome out of your schedule to share your past experience with us here at The Holiday Inn Sulphur. MY happy to hear that the staff was not only courteous and friendly (as I would expect them, to be) but also informative with any information they were able to share with you. Our... More

Allen, Texas, United States
Top Contributor
51 reviews 51 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 23, 2014

Stayed here on Saturday before Easter Sunday. The front desk staff and room were great. We did have a minor issue with a newbie waitress at breakfast but was addressed by management. I will stay here again for sure.

Was this review helpful? Yes 3
Michael M, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

I'd like to thank you for taking the time to let us know about your experience here at The Holiday Inn Lake Charles West Sulphur. It's always nice to know that our staff has made every effort in providing you with the services and experience you expected when choosing a place to stay. I apologize about the issue with the... More

Natchitoches, LA
Contributor
19 reviews 19 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 17, 2014

We stayed one night during the high school basketball playoffs held in Lake Charles. Location was great and hotel prices were lower than in Lake Charles. Hotel was very clean and modern. Staff was friendly at check-in and check-out. We had two queens with a sofa couch. Beds were super comfy with HUGE fluffy pillows. We enjoyed our short stay... More

Was this review helpful? Yes 1
Midge S, Director of Sales at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

So happy to have been able to host you during the Top 28 Basketball Championships. We look forward to your return next time! Thanks again for staying and letting others know about your choice. More

Houston, Texas
Contributor
13 reviews 13 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 13, 2014

We travel to Lake Charles frequently but this was our first stay at this hotel. This time we had little ones with us and they wanted to go swimming and this hotel has an indoor heated pool. The staff were very customer service oriented. Check in/out was easy. The restaurant had good food and at about the same price and... More

Was this review helpful? Yes 1
Midge S, Director of Sales at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

Thanks for choosing the Holiday Inn Lake Charles W-Sulphur. We would also like to give you extra Thanks for being patient while waiting for your food. Not sure of the details surrounding the visit but we have given your comments to our F&B Supervisor for their consideration. We love it when our guests leave nice little tips for future guests.... More

houston
Top Contributor
64 reviews 64 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 17, 2014

A nicely remodeled full service hotel located off I-10 was just what was needed for this road weary couple. Found a reasonable deal on Priceline. Check in was quick and professional. Room was clean and had the usual amenities. Nice quiet 4th floor room. Slept well. Problem was no hot water in the morning. We sponged the best we could... More

Was this review helpful? Yes 2
Midge S, Director of Sales at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

Thanks so much for staying and for bringing the details of your stay to our attention. We apologize for the occurrence and are happy we were able to make it right. We look forward to your next stay with us. More

san diego
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 2, 2014

The hotel is old and in need of repair. Rips and tears in carpets are not appealing. Walls and doors obviously old and worn. Spend some money on updating and repair immediately. The staff was pretty helpful although some were dis-engaged. There was a young man working the evening we checked in late on the 26th was was super helpful... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

Dear donna d, Thank you for taking the time to review our hotel. We greatly appreciate your constructive comments and apologize for any inconvenience you may have experienced. Your review will be used to reconsider improvements needed and I hope that you would give us a chance to change your perception of our hotel. Thank you again for your comments.... More

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Additional Information about Holiday Inn Hotel & Suites Lake Charles W-Sulphur

Address: 330 Arena Rd, Sulphur, LA 70665
Phone Number:
Location: United States > Louisiana > Sulphur
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Lake Charles W-Sulphur 3*
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35 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn Lake Charles - West Sulphur Our Sulphur, Louisiana hotel is located off I-10 with convenient access to many nearby attractions and businesses. Just a few miles from Lake Charles, our hotel is 10 miles from Lake Charles Regional Airport (LCH). Visitors to our Sulphur hotel can enjoy a wide variety of southern Louisiana attractions. Within seven miles of our hotel, guests will find lovely Lake Charles Beach and downtown Lake Charles. Leisure travelers can experience the Louisiana outdoors by visiting the Sabine Refuge or the Creole Nature Trail, both within 20 minutes of our hotel. There are also several casinos within a five minute drive of our hotel in Sulphur. Business travelers can travel easily to and from their meetings, with our Lake Charles hotel's convenient location. Business offices within 10 miles of our hotel include Citgo, Conoco, Northrop Grumman, PPG Industries, the Lake Charles Civic Center, McNeese State University and the Port of Lake Charles. Our Lake Charles, Louisiana hotel features friendly accommodations, along with choice amenities. Guests can enjoy the convenience of complimentary high-speed Internet access, an on-site restaurant and a convenience store. Other amenities include a heated indoor pool, a 24-hour Fitness Center and a Business Center. Book your Lake Charles hotel reservations now and enjoy excellent Holiday Inn rooms and rates. ... more   less 
Number of rooms
97

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