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Holiday Inn Hotel & Suites Lake Charles W-Sulphur

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330 Arena Rd, Sulphur, LA 70665
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Holiday Inn Hotel & Suites Lake Charles W-Sulphur
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90 Reviews from our TripAdvisor Community

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Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

When I checked in the girl checking me was lost about half way through someone came over to help her... He told her know he would fix it.. whatever that meant. We went to our room. After our even we came back the was a very intoxicated lady that I later learned was the GM behind the desk and sitting... More 

Helpful?
Thank BWatkins2015
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

I first would like to apologize for us not meeting your expectations -- however, I did research your credit card and I refunded that day. I wanted to ensure that we got back to you as soon as possible yesterday, so I had my Front Office Manager call you as I was headed back into another staff meeting. -- Again,... More 

Homosassa Springs, Florida
Level Contributor
70 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel was awesome. Full service Holiday inns are hard to find. Room exellent. Great Location while traveling. Restaurant was really good for breakfast Kids eat free. Manager made sure all was well We complimented her We will be back here again on our next trip Priority club members 30 Plus years

Helpful?
Thank Laura H
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

We are so glad that you enjoyed your stay and we were able to exceed your expectations! We will look forward to your next visit through our area. Have a blessed day! Janet Paxton, CHA General Manager More 

New Orleans, Louisiana
Level Contributor
4 reviews
2 of 5 stars Reviewed 4 weeks ago

I stayed 4 nights for business reasons in this hotel. The front desk service was very good and fast. The restaurant though is really bad. First night I ordered a Cesar salad and the dressing was over salted. Next day I ordered a pasta and was over salted and nasty. Next night I ordered a hamburger and was fair. The... More 

Helpful?
Thank Federico S
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

First of all I would like to apologize for us not meeting your expectations as this is not our standard at all. I do appreciate you sharing your comments as I will definitely be sharing these with the staff to investigate why and what went wrong. I do hope that you will give us another try -- to show you... More 

Suwanee, Georgia
1 review
5 of 5 stars Reviewed 5 weeks ago

Great clean hotel with pleasant staff. I would recommend for anyone visiting Sulphur. Haley was our server and she was very attentive to our needs and a very good customer service provider. Please give it a try!

Helpful?
Thank cheeksnola
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

Thanks so much for sharing your awesome comments -- I will be sure to give Haley a high-five!! -- She is one of our shining stars among many -- and we do pride ourselves in showing each and everyone of our guests the true meaning of Southern Hospitality. Have a blessed day! Janet Paxton, CHA General Manager More 

Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 7, 2015 via mobile

I used to stay at another unnamed place when in town on work, (which is about 10 nights a month) and I'm glad I came here one evening. The guy at the front desk, Rodrick, he knows my name, greets me at the door like we've been friends for years and while the rooms and all are great, the nicest... More 

Helpful?
Thank roy b
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

Roy, Thanks so much for your wonderful comments -- I will be sure and tell Rodrick that he made your stay! It is our goal to be everyone;s home away from home. WE are so glad that you enjoyed your stay and we will look forward to seeing you the next time you are in town. Happy Holidays, Janet Paxton,... More 

Ruston, Louisiana
1 review
5 of 5 stars Reviewed November 23, 2015

We stay at this hotel at least twice a year and we are never disappointed. From the front desk to the restaurant to the GM ( Janet) to the sale manager ( Jonnique) to the housekeeping dept. always go above a beyond to make us feel welcome!! Our room was Spotless and I left a $5 tip for the housekeeper... More 

Helpful?
Thank Connie D
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

Thanks so much for your words of praise -- I will be sure and share with the staff! We are so glad that you enjoyed your stay -- we do strive to show each and every one of our guests the true meaning of Southern Hospitality. Come back and see us again real soon! Have a Happy Thanksgiving! Janet Paxton,... More 

Fountain Hills, Arizona
1 review
4 of 5 stars Reviewed August 27, 2015 via mobile

Restaurant was terrible. At dinner, food came out 1 meal at a time and it was incorrect. Finally received everything. Waitress felt so bad, she spoke to the manager who comped our check. Thought I'd try for breakfast as it is convenient and didn't have to get in my car. I walked in an sat for awhile, and got up... More 

Helpful?
Thank Wanda S
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

Thanks so much for taking the time to share your comments and your past experience with our hotel and restaurant. It is very upsetting to me that you encountered this kind of service in my restaurant as it is a rule that the employees are not to be on their phones while they are working. I will be addressing this... More 

Sulphur, Louisiana, United States
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 21, 2015 via mobile

Had a birthday getaway for my daughter, every worker was super nice, the night manger, gave her $5.00 for her birthday...I will stay here again!!! The restaurant was very clean, and nice! Good was so good! And not to high in price. Thanks for the upgrade also... Looking for a nice hotel in Sulphur here it is....

Helpful?
Thank Selene T
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

First of all happy belated birthday! Thanks so much for sharing your comments -- we are so glad that you enjoyed your stay and we will look forward to your next trip to our area. I think you should make the Holiday Inn in Sulphur your annual birthday stop! Have a great day! Janet Paxton, CHA General Manager More 

Grand Prairie, Texas
Level Contributor
6 reviews
5 of 5 stars Reviewed August 2, 2015 via mobile

Inn town for a family reunion with family. Only complaint was we could not check in on time. Didn't get into our room until 3:30pm. But when we got into the room it was worth the wait. Very large room, clean, and ready for guest. The front desk apologized for us having to wait. When wet got to the room... More 

Helpful?
Thank Cjdesigns E
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

Thanks so much for taking the time to share your comments online -- and for the 5 Star rating. We are so glad that you enjoyed your stay and that my staff was able to show you the true meaning of Southern Hospitality. I do apologize that you did have to wait for a short time for your room --... More 

Brunswick, Georgia
Level Contributor
357 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed July 15, 2015

This holiday inn is lovely and well-kept. It's quiet even though it is quite close to I10. The staff are very friendly and helpful even providing a chair while I waited for my laundry. The guest laundry is clean and the machines are free to use. There is also a full service restaurant.

Helpful?
Thank Vickie S
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

Thanks so much for taking the time to let us know that you are had a great stay while at the Holiday Inn in Sulphur. We are so glad that we exceeded your expectations and will look forward to your next stay with us here at the Holiday Inn in Sulphur. Have a blessed day! Janet Paxton, CHA General Manager More 

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