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Holiday Inn Hotel & Suites Lake Charles W-Sulphur

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330 Arena Rd, Sulphur, LA 70665
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Holiday Inn Hotel & Suites Lake Charles W-Sulphur
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Holiday Inn Hotel & Suites Lake Charles W-Sulphur
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82 Reviews from our TripAdvisor Community

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Traveler rating
    35
    21
    9
    5
    12
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24
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Grand Prairie, Texas
Level Contributor
5 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Inn town for a family reunion with family. Only complaint was we could not check in on time. Didn't get into our room until 3:30pm. But when we got into the room it was worth the wait. Very large room, clean, and ready for guest. The front desk apologized for us having to wait. When wet got to the room... More 

Was this review helpful? Yes
Brunswick, Georgia
Level Contributor
287 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This holiday inn is lovely and well-kept. It's quiet even though it is quite close to I10. The staff are very friendly and helpful even providing a chair while I waited for my laundry. The guest laundry is clean and the machines are free to use. There is also a full service restaurant.

Was this review helpful? Yes
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

Thanks so much for taking the time to let us know that you are had a great stay while at the Holiday Inn in Sulphur. We are so glad that we exceeded your expectations and will look forward to your next stay with us here at the Holiday Inn in Sulphur. Have a blessed day! Janet Paxton, CHA General Manager More 

LaGrange, Georgia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Hotel staff friendly. Rooms clean, not a great deal of road noise, but some. Food was basic. Many places to eat around here. Annoying TV channels in restaurant (every booth ) and bar area with no remote control to switch it off. Convenient to I10 and close to Casinos.

Was this review helpful? Yes
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

Thanks so much for staying with us -- we will look forward to your return visit the next time you are in the area. Have a great day! More 

Baldwin
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great stay and comfortable...clean and great staff...quiet , cold air conditioning,hot shower, and clean rooms. Only one thing I had a problem with ( which I didn't address with the staff or management) .....the tub was very slippery....weather it was dry,wet,or whatever...it was hard to stay standing in the tub to shower. I was here for work and did not... More 

Was this review helpful? Yes
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

Thanks so much for taking the time to post your comments about your recent stay here at the Holiday Inn in Sulphur. WE are so happy that you enjoyed your and glad that your chose the Holiday Inn Lake Charles W Sulphur for your overnight accommodations. I will bring your comments about the slippery tub to ownership to see what... More 

Austin, Texas
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We got in around 7pm after a long rainy drive from FL. We checked in and dropped our things in the room and went downstairs to eat. There was a soccer game on TV that had the guys in the bar excited and yelling. There were a lot of kids in the hotel for a baseball tournament, so it was... More 

Was this review helpful? Yes 1
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

I thank you for sharing your comments with us. I do remember personally speaking with you while you were in the restaurant and yes we did fail in all aspects in food quality and service that evening and I do sincerely apologize for that. Unfortunately we are human and there are times that things just don't go the way we... More 

1 review
1 of 5 stars Reviewed 5 weeks ago

Before you book, you need to know you will be charged IN full UP FRONT plus an extra $50 per night which will pend for days. There were termites flying around the restaurant and bar, and the pool was filthy. I rate a 1 because the room was nice.

Was this review helpful? Yes
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

First of all I would like to apologize for meeting your expectations. As a full service hotel we do authorize an additional $50 per night for incidentals in order for you to enjoy our restaurant and lounge and to enable you to use the phone when needed. This is an authorization not a charge -- so if there are no... More 

1 review
5 of 5 stars Reviewed June 22, 2015

Service was excellent. The food was good. Employees were very attentive we spent 3 days, the room w a s big . The Only complaint was the meeting room was very warm the temperature needed adjusting to a more comfortable range.

Was this review helpful? Yes
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

Thanks so much for your kind words and words of praise. I will be sure and share your comments with the staff -- we so enjoyed having all of you for the past weekend and will look forward to your return visit next year. Have a great day! Janet Paxton, CHA] General Manager More 

1 review
5 of 5 stars Reviewed June 22, 2015

Excellent! Thank to the friendly front desk staff and Superb culinary staff . Job will done. You all provided state of the art service. Room was cleaned daily and very comfortable and roomy. Amicae of Texarkana, U.S.A

Was this review helpful? Yes
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

Thanks so much for your awesome review - I will be sure to share with my staff -- we so enjoyed having your conference at our hotel -- and we will look forward to your 2016 conference here at the Holiday Inn Sulphur. Have a great day! Janet Paxton, CHA More 

Humble, Texas
1 review
5 of 5 stars Reviewed May 22, 2015

.My Stay At The Hotel Was Very Pleasant.Very Nice, Good And Friendly Staff.The Front Desk Staff Was Friendly.My Room Was Clean.They Have A Hispanic Housekeeper,I Forget Her Name But She Made My Beds/Bathroom And My Room Smelled So Fresh..Great Job Hispanic Housekeeper. Undoubtedly,I Would Stay At That Hotel.

Was this review helpful? Yes
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

Thanks for stay with us at the Holiday Inn Lake Charles W Sulphur -- we are so glad that you enjoyed your stay. Please come back and see us again real soon! Have a great day! Janet Paxton, CHA General Manager More 

1 review
1 of 5 stars Reviewed May 9, 2015

Please do not stay in this place we received two rooms and both rooms had blood on the sheets the front desk service was rude and on the phone talking personal issues on the hotel phone please save your money the candlewood suites right next door is better.

Was this review helpful? Yes
Janet P, Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

I first would like to apologize for us not meeting your expectations and to let you know that this is not our standard at all. -- It is also my understanding that my staff accommodated you and and your family and your charges for the night would adjusted off due to the inconvenience. I do hope that you will reconsider... More 

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