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Holiday Inn Hotel & Suites Lake Charles W-Sulphur

3.0 of 5
330 Arena Rd, Sulphur, LA 70665
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Holiday Inn Hotel & Suites Lake Charles W-Sulphur
Ranked #10 of 20 hotels in Sulphur
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31 reviews from our community

    Trip type
Traveler rating
    17
    7
    3
    1
    3
Date Rating
New Orleans, Louisiana
Top Contributor
72 reviews 72 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
63 helpful votes 63 helpful votes
1 of 5 stars Reviewed March 25, 2013

Me and a co-worker stayed at this Holiday Inn for one night. I booked the reservations and explicitly told them that one room was for me and one for him. When I checked out, they gave me a receipt and bill my creidt card and they gave him his receipt and billed his. Come to find out a month later,... More

Was this review helpful? Yes
Midge S, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review
April 9, 2013

Please accept our apologies for the inconvenience you experienced regarding your stay. We make every effort to bill each guest according to their specifications. Also, please note that we are now under new management, and we hope that you will give us another chance to host you at the Holiday Inn Lake Charles W-Sulphur. More

Boston, MA
Top Contributor
71 reviews 71 reviews
9 hotel reviews
Reviews in 43 cities Reviews in 43 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 24, 2013

This turned out to be a first-rate hotel -- obviously very new -- and a match for many four-star places. Clean, comfortable, spacious, in a safe area, plenty of parking. Even a shower with enough water pressure! Definitely worth staying at again. (We didn't eat at the restaurant.) It's a bit in the boonies, but not bad.

Was this review helpful? Yes
Midge S, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review
April 10, 2013

Thank you for choosing to stay with us at the Holiday Inn Lake Charles W-Sulphur. We appreciate your business and your review. We look forward to welcoming you again, and hope to deliver the same five star service. More

Ocala, Florida, United States
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 21, 2013

We were traveling east from Harper Texas to Ocala Florida with longhorn cattle in our trailer, and needed a place to stay for the night. After searching for local hotels I called this one. They were very friendly and offered us a good rate. The hotel is beautiful, but lacked a little in the houskeeping department. When we pulled up,... More

Was this review helpful? Yes
Midge S, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review
April 10, 2013

Thank you for taking the time to review the details of your stay. Please accept my sincere apologies for the lack of detail from our staff. We hope that you will give us another chance to deliver 5 star service to you. The details of your stay have been shared with all of our associates, so that we can learn... More

Indiana
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 1, 2013

We were pleasantly greeted by the hotel agent as soon as we walked in the front entrance. The lobby was nice and clean with a contemporary decor. Our room was pleasant and clean, as well. The view was not that great since our room overlooked a construction site, however, this was something with which we could live and did not... More

Was this review helpful? Yes 1
Houston
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 14, 2012

In my opinion, this is the most unscrupulous hotel staff I have ever encountered. I cancelled a reservation a week before my arrival, but was charged for the price of the room. I admit that I made the mistake of not insisting on a cancellation number. I was assured by the hotel staff person that “everything would be taken care... More

Was this review helpful? Yes 3
Gainesville, Florida
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 28, 2012

The hotel itself was fine - clean an comfortable, and up to Holiday Inn Standards. The staff at the desk was friendly, personable and helpful. The only negative was the inconvenience of having the stairs leading to our second-floor room (my wife is claustrophobic and can not ride an elevator) required an entrance from outside, and someone at the desk... More

Was this review helpful? Yes 1
KatySimonFOM, Front Office Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review
November 30, 2012

Dear Guest, I sincerely apologize on behalf of our restaurant. This is a matter that will be taken care of immediately on all levels. I hope that--aside from your restaurant experience--the rest of your stay exceeded your expectations. Also, I apologize for the inconvenience of the stairway situation. Unfortunately, our hotel was designed in this peculiar fashion. I hope you... More

Houston, Texas
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 1, 2012

My husband was on the road and had to get an unexpected trip, I called a few hotels and Samantha was the only agent concerned enough to call me back with the information I had requested. She went over and above any agents responsibilities and being in the same business I really fell I would love to have her with... More

Was this review helpful? Yes 2
KatySimonFOM, Front Office Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review
November 30, 2012

We are so glad you could join us! Thank you very much for your praise of Samantha and Jonnique. We are very proud of them! Please come and see us again soon. Katy Simon Front Office Manager HI Lake Charles W-Sulphur More

Cleveland, Tennessee
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 2, 2012

As a recent guest at this hotel, I was welcomed at the front door by Mr. Rodrick who assisted me with my luggage. He directed me to the front desk where Tammy and Samantha assisted me with checking in. Rodrick showed me where the restaurant, the pool, and the business center were at. I had no problem finding my way... More

Was this review helpful? Yes 2
KatySimonFOM, Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review
October 3, 2012

I am so glad to hear that your stay was pleasant and relaxing. We will certainly be letting all of our hotel staff know how much their services have impressed you. At our property, we always strive to exceed our guests' expectations in every regard. I am most grateful to you for your praise. Please let us know when you... More

Jacksonville, Florida
Top Contributor
50 reviews 50 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 25, 2012

It is an updated property with very nicely decorated and modern rooms. The rooms are very spacious. When we checked in, there was a little problem and we called the front desk at around 11 in the night. The person at the front desk said the housekeepers had left already but it will be fixed and within 5 minutes the... More

Was this review helpful? Yes 1
Benjamin R, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review
September 28, 2012

Thank you for taking the time to share your compliment with us! We are very proud of the quality of service we provide here at the Holiday Inn Lake Charles W-Sulphur. We appreciate your business and hope to see you again soon! More

Biloxi
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 21, 2012

If you can get a room here For less than 100 dollars, then this is a nice place to stay. It was recently renovated and it is clean. The bathroom, at least in my room, is miniscule. Other than that, the service is friendly and this is a fine place to stay while traveling.

Was this review helpful? Yes
Benjamin R, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review
September 23, 2012

Thank you for taking the time to share your compliment with us! We are very proud of the quality of service we provide here at the Holiday Inn Lake Charles W-Sulphur. We appreciate your business and hope to see you again soon! More

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Additional Information about Holiday Inn Hotel & Suites Lake Charles W-Sulphur

Address: 330 Arena Rd, Sulphur, LA 70665
Phone Number:
Region: United States > Louisiana > Sulphur
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 20 hotels in Sulphur
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to the Holiday Inn Lake Charles - West Sulphur Our Sulphur, Louisiana hotel is located off I-10 with convenient access to many nearby attractions and businesses. Just a few miles from Lake Charles, our hotel is 10 miles from Lake Charles Regional Airport (LCH). Visitors to our Sulphur hotel can enjoy a wide variety of southern Louisiana attractions. Within seven miles of our hotel, guests will find lovely Lake Charles Beach and downtown Lake Charles. Leisure travelers can experience the Louisiana outdoors by visiting the Sabine Refuge or the Creole Nature Trail, both within 20 minutes of our hotel. There are also several casinos within a five minute drive of our hotel in Sulphur. Business travelers can travel easily to and from their meetings, with our Lake Charles hotel's convenient location. Business offices within 10 miles of our hotel include Citgo, Conoco, Northrop Grumman, PPG Industries, the Lake Charles Civic Center, McNeese State University and the Port of Lake Charles. Our Lake Charles, Louisiana hotel features friendly accommodations, along with choice amenities. Guests can enjoy the convenience of complimentary high-speed Internet access, an on-site restaurant and a convenience store. Other amenities include a heated indoor pool, a 24-hour Fitness Center and a Business Center. Book your Lake Charles hotel reservations now and enjoy excellent Holiday Inn rooms and rates. ... more   less 
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Holiday Inn Hotel & Suites Lake Charles W-Sulphur
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