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Holiday Inn Hotel & Suites Lake Charles W-Sulphur

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330 Arena Rd, Sulphur, LA 70665
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Holiday Inn Hotel & Suites Lake Charles W-Sulphur
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Holiday Inn Hotel & Suites Lake Charles W-Sulphur
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72 reviews from our community

Traveler rating
    31
    19
    8
    5
    9
See reviews for
23
10
4
17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brighton, United Kingdom
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is a pretty standard Holiday Inn, although a little tired looking. Our room was comfortable but we could hear the Interstate all night. We were the only ones at breakfast. We ordered waffles with strawberries. After a while the waitress came with a single strawberry to show us and said that the chef thought it was off but... More 

Was this review helpful? Yes
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

I would first like to apologize for how this how situation was handled. As the General Manager of the hotel -- I was truly upset when I heard how this all came to be. I want you to know that this is not our standard at all -- and that I have used this situation as a training tool and... More 

Contributor
20 reviews 20 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Traveling back to Oregon after spending the winter in Florida. This place is clean and quiet. The beds were very comfortable and a lot of pillows. The carpets are clean throughout. The hotel smelled fresh,but not overwhelming. The front dest staff was personable and attentive. We now try to stay everywhere we visit.

Was this review helpful? Yes
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

First of all I would like to thank you for your kind words and let you know that we are so happy that you enjoyed your stay. We strive here at the Holiday Inn Lake Charles W Sulphur to show each and every one of our guests the true meaning of Southern hospitality. We greatly appreciate your loyalty to our... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Broke down on I-10 outside of Sulphur LA. Tow truck brought our family to hotel. Jonnique was at the front desk and went out of her way to help us with emergency accommodations. She even secured us a taxi to help get a rental car. She is a wonderful asset to Holiday Inn.

Was this review helpful? Yes
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

Thanks so much for sharing your comments concerning your recent stay with us here at the Holiday Inn Lake Charles W Sulphur. I will be sure to share your kind words with Jonnique and the rest of the staff. We are so glad that you enjoyed your stay and we will look forward to your next stay when you are... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Jonnique took great care of us. Our van broke down on the interstate. It was nice to see a friendly face at the front desk. She decided us a taxi to travel to airport to acquire a rental car. Great accommodations. Thanks Holiday Inn.

Was this review helpful? Yes
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

First of all I would like to thank you for the wonderful comments about our hotel and Jonnique during your stay here at the Holiday Inn Lake Charles W Sulphur. We are so happy that you enjoyed your stay and that Jonnique was able to make your day! We strive each and every day to show all of our guests... More 

TEXAS
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 14, 2015 via mobile

We stayed on the 3rd floor in a non smoking floor. The room was non smoking and the hall smelled like cigarette. Very strong. The room had multiple touch up on the walls a darker color than the walls. The door to the bathroom looked like somebody punched it and the put something on top to cover it. The bathtub... More 

Was this review helpful? Yes
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

First of all I would like to apologize for not meeting your expectations during you stay here at the Holiday Inn in Sulphur, that is not our standard at all. We are actually a completely non-smoking hotel, however, at times we do have guests that do not like to follow the rules and unfortunately, our other guests suffer for that.... More 

New Orleans
Contributor
20 reviews 20 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 11, 2015

The hotel was very clean and the room was comfortable. It was easy access from I-10. We were in room 331 which is closer to the highway and could be noisy at times. The higher the room number, the closer to the highway. The staff were all very friendly and accommodating. The restaurant staff seemed to be extremely overwhelmed with... More 

Was this review helpful? Yes
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

Thanks for choosing the Holiday Inn Lake Charles W Sulphur and for taking the time to share your comments about your recent stay. I am so glad that you enjoyed the use of our washers and dryers -- as I had just purchased a new washer and dryer this past week knowing that the team would be wanting to use... More 

Maurice, Louisiana
2 reviews
4 of 5 stars Reviewed January 26, 2015

We stayed for two nights and had a wonderful time. We attended a Mardi Gras Ball that was very close to this hotel. Our room was quiet and clean. We would stay here again. Everyone was so helpful and the general manager was present and very pleasant.

Was this review helpful? Yes
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

Thanks so much for taking the time to share your comments online -- we are so glad that you enjoyed your stay. Thanks for choosing the Holiday Inn Sulphur -- and we will look forward to your next stay at the Holiday Inn Lake Charles W Sulphur. More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 2, 2014

Very accommodating and the rooms were clean. The hotel is located not far off of the interstate and very easy to get to. It was quite and the beds were very comfortable. My sister was having knee surgery the next morning and we were given a very large handicap room.

Was this review helpful? Yes
Janet P, General Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

Thanks so much for taking the time to share your comments about your stay. WE are so glad that you enjoyed your stay and we do hope that your sister had a speedy recovery. We will look forward to seeing you the next time you are in our area. -- Tell all your friends -- that we are place to... More 

Reading, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 21, 2014

This is a long review but I just had to explain the negative experience we had in this hotel, so other people can make up their own mind and hopefully stay somewhere else. Unfortunately there isn't a zero star rating. There was rubbish on the floor from previous guests when we moved into the room, and cobwebs on the ceiling.... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Lake Charles W-Sulphur, responded to this review

Dear Deb B, Thank you for sharing your experience regarding the Holiday Inn Lake Charles West Sulphur, LA. We are very sorry for the shortcomings, particularly with the unsatisfactory level of service, hotel amenities and facilities. Please know that these are not the standards that we aim for, nor that which we normally achieve. We’d like to obtain some additional... More 

College Station, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 27, 2014

The hotel seems to be new in condition, location was perfect if you are spending the weekend at the casino. Maybe around 10min drive too Capri and La'burge. One thing I would let reviewers know that the hotel is close to the highway so you can constantly here big trucks pass by, like they are only feets away from you.... More 

Was this review helpful? Yes 1
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