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Holiday Inn Shreveport Airport West

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5555 Financial Plaza, Shreveport, LA 71129
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1 room 1 guest
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Holiday Inn Shreveport Airport West
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154 Reviews from our TripAdvisor Community

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Traveler rating
    44
    32
    28
    17
    33
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Henderson, Texas
2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Very friendly staff. An awesome pool. Very clean rooms. We enjoyed our weekend here. All for a great price too!Our room was on the fourth floor near the pool, when many were swimming, but we never heard them!

Was this review helpful? Yes
Mark B, General Manager at Holiday Inn Shreveport Airport West, responded to this review

Hello MorganSadler! The Shreveport Holiday Team thanks you and your family for staying with us. We are glad to read that you enjoyed your visit, and we hope to see you again. Your positive comments about our hotel and team are much appreciated and will be shared with our entire team. Thank you! Mark Burnett Property Manager More 

Level Contributor
75 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

My son, mother, & I stayed here over night. It was an average and out dated place. So glad we just spent one night. Staff was nice but the hotel was the old side! We won't be staying be there again. I love the Hilton line of hotels. I'll just Have to make sure if I'm ever in Shreveport I'll... More 

Was this review helpful? Yes
Mark B, General Manager at Holiday Inn Shreveport Airport West, responded to this review

Hello Ayla M- Thank you for reviewing our hotel. I'm glad to read that you found our team to be nice. We strive to give our guests a warm, personal and inviting experience, each time that they interact with us. We enjoy the opportunity to assist our guests, and search for creative ways to make their stay as comfortable and... More 

Hallsville, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

This is definitely not a 3 star hotel as it was advertised! Upon arrival in the lobby, the air conditioner wasn't working, making us wonder what the room would be like. The room was dirty with stains on the walls and carpet. There was a damp musty smell in the room. As it happened, the room was freezing cold, and... More 

Was this review helpful? Yes 1
Mark B, General Manager at Holiday Inn Shreveport Airport West, responded to this review

Hello trod1966- Thank you for taking the time to review our hotel. I do apologize for the inconveniences you've noted. Shreveport is hot, and I can understand how frustrating it can be to experience ac problems when you are trying to cool off. Please know that our lobby ac unit has been serviced, and is working at 100%. You comments... More 

Pittsburgh, Pennsylvania
Level Contributor
64 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

So much was wrong with this stay it was amazing. First, we got there and asked that extra towels be sent to our room. Then, we found out that our suite was actually in a completely separate building behind the hotel that we completely empty save for us. When we found this building, we also found that it had no... More 

Was this review helpful? Yes 1
Mark B, General Manager at Holiday Inn Shreveport Airport West, responded to this review

Hello RM215079- Thank you for taking the time to share your experience with us. Please allow me to apologize for your less than positive stay. I understand your frustration and give you my word that the items noted will be corrected. I will be sharing your story with our team so that we can look for ways to improve our... More 

Wake Village, Texas
Level Contributor
6 reviews
1 of 5 stars Reviewed July 20, 2015

We found left over Popeyes Chicken in our microwave and an opened can of Coke in our fridge along with the last guests hair in our Tub. The Pool was cloudy and dirty (leaves & trash) the hot tub had GREEN WATER! ! ! The first room we were given was 522 it smelled moldy / mildew like wet carpet,... More 

Was this review helpful? Yes
Michael M, General Manager at Holiday Inn Shreveport Airport West, responded to this review

Dear Percilla C, I would like to thank you for taking the time to provide feedback about your stay with us. Even though your comments are not great about your stay, they are still extremely valuable to our team to let us know where we need to work. There is no excuse for things being left in the room from... More 

Clearwater, Florida
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed July 19, 2015

It is not a 3 star hotel. The location on the west side of Shreveport is why I chose this hotel. Our first room had an air conditioner that "clunked and clunked' so we asked for and were given another room. In our next room the t.v. was not fully working as only some t,v, stations were showing. This room... More 

Was this review helpful? Yes
Michael M, General Manager at Holiday Inn Shreveport Airport West, responded to this review

Dear Doug S, I would like to apologize for the overall experience you encountered with our hotel condition during your stay. We realize that we are an older property, but we believe we can address all of the issues mentioned in your comment. Our staff will strive to do what it takes to get this property back to the best... More 

Level Contributor
13 reviews
4 hotel reviews
3 of 5 stars Reviewed July 19, 2015

The hotel staff was awesome, very friendly and accommodating, what I expect out of a 4 star hotel. The staff deserves a hotel remodel to go with their level of service. I rated this hotel a 3 overall because of the hotel staff. Our room would rate a 2 or less. The hotel is showing age and is in need... More 

Was this review helpful? Yes
Michael M, General Manager at Holiday Inn Shreveport Airport West, responded to this review

Dear Leonard R, I would like to thank you for allowing us to host you for your overnight stay at our hotel. We realize our hotel is on the journey of many road trips and we try to deliver the best possible experience during these quick stays. I thank you for your great comments on our staff service and also... More 

West Monroe, Louisiana
1 review
1 of 5 stars Reviewed July 9, 2015

The Room Smelled Very Musky & Moldy, Made it hard to breath and to top it off air conditioner did not work. When expressed at front desk the problems, they really did not even care nor did they offer anything for the problem. Asked if we called maintenance ( At 10:30 at night with three sleeping kids in the room)... More 

Was this review helpful? Yes
Michael M, General Manager at Holiday Inn Shreveport Airport West, responded to this review

Dear Blee08, I would like to take this time to apologize for the experience you had with us during your stay. There is no excuse for the service you received from our Front Desk in not caring about your situation. We understand that our guests concerns are top priorities for us and we need to do what ever it takes... More 

Boise, Idaho
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 7, 2015

My husband and our children stayed at this hotel over the July 4th weekend and really enjoyed our stay. The staff is super friendly and our room was very clean. We will stay there again next time we are in town!!

Was this review helpful? Yes 1
Michael M, General Manager at Holiday Inn Shreveport Airport West, responded to this review

Dear Sherry L, Thank you for taking time to give a 5/5 Rating on your recent stay with us at The Holiday Inn Shreveport West. We strive ourselves on our service skills as we believe that is the main reason guests stay and return to the Holiday Inn Brand. I am very pleased to see you were able to see... More 

Fort Worth, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 7, 2015

I met my family in shreveport and my husband and I decided to stay at the holiday inn. From the moment we got there the front desk was remarkable. The hotel could use some updates, but the room was clean and we had a great experience. The food was good too, and we will definitely be returning.

Was this review helpful? Yes 1
Michael M, General Manager at Holiday Inn Shreveport Airport West, responded to this review

Dear LindaD32289, It is always great to see and hear about our guests having a "Great Experience" with us here at The Holiday Inn Shreveport West. Our staff number one priority is to do whatever it takes to make sure that our guests have the most fantastic experience from check in to check out. I can see that we were... More 

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