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Holiday Inn Shreveport -I-20-Downtown

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102 Lake Street, Shreveport, LA 71101
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Holiday Inn Shreveport -I-20-Downtown
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Holiday Inn Shreveport -I-20-Downtown
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35 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    2 of 5 stars
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Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were on three week road trip in the States and stoppedd here for a night, The recepionist was lovely, sorry we didn't get her name, from the moment we stepped in she made us feel welcome and was so nice to us, she did to job and more! The outdoor pool was a treat and throughally enjoyed a day... More 

Was this review helpful? Yes
nicolew288, Front Office Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Front Office Manager Nicole Wiggins More 

Denver, Colorado
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

My room was clean, not brand new but newer and well maintained and spacious. The location was great too. The hotel seemed to be going through a remodel of sorts, and I questioned whether or not this was going to be a comfortable stay. My stay was great. This isn't a five star property. It's a Holiday Inn, after all.... More 

Was this review helpful? Yes
nicolew288, Front Office Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Front Office Manager Nicole Wiggins More 

Fort Worth
Level Contributor
4 reviews
3 of 5 stars Reviewed 1 week ago

The Front Desk was amazing and very helpful, high five to them! We had a couple of issues during our check in, the first room we were assigned was not ready, yet, housekeeping was still working on it. We went back downstairs and we were given a different room, it had a really strong cigarette smell and it was hard... More 

Was this review helpful? Yes
North Andover, Massachusetts
2 reviews
2 of 5 stars Reviewed 1 week ago

Threadbare carpets, dark rooms and hallways, bad smell in room (rotten cabbage?) very worn fixtures. Furniture looked so beat up that it wouldn't warrant acceptance as a donation at a thrift shop. If I'm ever going to pick up bedbug hitch hikers, this looks to be the place. Not recommended.

Was this review helpful? Yes 1
nicolew288, General Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

We value your feedback and appreciate your business and sincerely apologize for any mishap and hope that you give us the opportunity to Correct the issue . Thanks Management More 

Duncanville, Texas
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Even though this hotel said non-smoking, it was obvious there had been smoking in the room, there was no ice in the ice machine, parking in the parking lot was a little "shady", the hallways, lobby, and elevator were very warm, and the train was right outside the window. We will not be returning.

Was this review helpful? Yes 1
nicolew288, General Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

I want to Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into.We value your comments and welcome the opportunity to serve you again. Sincerely, General Manager More 

San Angelo, Texas
Level Contributor
4 reviews
1 of 5 stars Reviewed 2 weeks ago

When I checked in, I asked JEWELS to not put me in a secluded room, as I was traveling by myself. I told her how when I stayed at the hotel across the street, they put me in a dark, deserted area of the hotel and I didn't get any sleep because I was so scared. What does she do?... More 

Was this review helpful? Yes 1
nicolew288, Front Office Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. If there is... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

It was great, rooms has nice furniture. Staff was very friendly. Tracy on night shift made us feel very welcome. Stayed in a double, staff brought us a refrigerator and microwave when they are not in offered in double.

Was this review helpful? Yes
nicolew288, Front Office Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, General Manager More 

Chicago, Illinois
Level Contributor
227 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel was very conveniently located between the airport and the customer I had come to visit. Hotel is a bit dated, even though they say it was recently renovated, but not bad nonetheless. The parking is terrible, very small parking spots and little room to move around. Restaurant was OK, staff could have been a bit more attentive. Was able... More 

Was this review helpful? Yes
nicolew288, Front Office Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, General Manager More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago

Traveling across the country from Southern California. Our stay at this hotel was absolutely wonderful. The bed was very comfortable and the room was spacious but the best part was the staff, especially Jewels, who all went out of their way to make our stay very nice. I just wish we could have stayed more than one day.

Was this review helpful? Yes
Nicole S, Front Office Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, General Manager More 

Wylie, Texas
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 4 weeks ago

On a casino trip to Shreveport/Bossier City some months ago with a friend, we discovered that the Shreveport Downtown Hotel that I had booked was actually the Holiday Inn - Shreveport and was in the process of being remodeled. This information was obtained from the very friendly and very informative ladies at the front desk as we checked-in. They said... More 

Was this review helpful? Yes
Nicole S, Front Office Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, General Manager More 

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33 photos of this hotel

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