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Holiday Inn Shreveport -I-20-Downtown

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102 Lake Street, Shreveport, LA 71101
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Holiday Inn Shreveport -I-20-Downtown
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Holiday Inn Shreveport -I-20-Downtown
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12 reviews from our community

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4
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3
Rating summary
  • Location
    2.5 of 5 stars
  • Sleep Quality
    1.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Columbus, Georgia
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 2 days ago NEW

I recently stayed here May 22-25, thinking I was staying at a nice, pleasant, well decorated hotel; boy was I wrong. I booked this hotel because it was very close to the MudBug festival. That was the only thing that was going well for this hotel. When I booked this hotel I was not told that if you have two... More 

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McKinney, Texas
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel is in the process of being remodeled. The rooms were clean, some plumbing still needs to be worked out. Some of our rooms had microwaves and refrigerators but 1 did not and it was the double room (we had 5 rooms in all). The rooms on the north side of the building endured the street noise in addition... More 

Was this review helpful? Yes
Edmund S, General Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank for letting us know about your stay. I do apologize for the train which is an issue that has been resolved. The City of Shreveport did pass a no-blow zone by our hotel; unfortunately it does take a few weeks for the order to the railroad to work its way through the system. As of this week only a... More 

Dayton, Ohio
1 review
4 of 5 stars Reviewed 3 weeks ago

My stay at the Holiday Inn Downtown Shreveport exceeded my expectations. I used the hotel shuttle from and to the airport. The drivers were capable friendly and had wonderful deep South accents. My room was clean and well-maintained. The bathroom was clean and well-maintained. The bed was comfortable and I slept soundly . . . except the pillows were different... More 

Was this review helpful? Yes
Edmund S, General Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank you for writing a review for us! The entire staff appreciates you taking the time to share your visit and we look forward to serving you again! More 

Nashville, Tennessee
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 17, 2015

I had a good stay but my friends stayed in a different area and heard the club and train noise all night. This is the hotel the convention picked which is why I stayed here. Also, this hotel is under mass renovation and very overpriced! I suggest biting the price bullet if possible and stay at one of the casinos... More 

Was this review helpful? Yes 1
Edmund S, General Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank you for responding to TripAdvisor regrading your recent stay! Good news for all our former and future guests; just after the completion of our renovation earlier this year we also were able to get legislation signed by the City of Shreveport to make the area by our hotel a "no blow zone"! Just this past week the railroad officially... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 3, 2015

I never write reviews, but felt like this experience deserved one. I showed up with 4 other coworkers for a three night stay at the hotel. I immediately smelled smoke in the lobby which I'm extremely sensitive to, so I gave it a shot anyways and checked in. Three of us had problems in the room. I had a double... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Dear Girlmeetsworld16, Thank you for your feedback regarding your recent visit at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels... More 

New Orleans, Louisiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 25, 2015

I had some issues at this property, but I happy to announce that General Manager Ed S really cares about his guest experience. I filled out a survey online, and Ed graciously emailed me back to follow-up on my stay. Ed made it right, and restored my faith to this brand, and hotel. The other employees need to learn from... More 

Was this review helpful? Yes 2
Edmund S, General Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank you for letting us know how we did; I will share your kind remarks to our staff. It means a lot to all of us and we look forward to serving you again! More 

Sulphur, Louisiana
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 25, 2015 via mobile

I was here with a group/conference. The first thing they did was loose a lot of our reservations, but they had the rooms. The Breakfast buffet was very good and the staff wonderful. I can't say so much for the evening meal. The rooms where nice, and the staff got us anything we needed. But if location is everything, this... More 

Was this review helpful? Yes 2
Edmund S, General Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank you so much for letting me know about your stay; we love to hear from our guests and your kind remarks will make us try even harder! More 

Flower Mound, Texas
1 review
1 of 5 stars Reviewed February 17, 2015

The title says it all, tried to check in with a terribly rood front desk employee. Once to my room I turned on the heat but even after an hour it was still freezing because the AC/heating unit wasn't sealed in the wall right so cold outside air literally overpowered the heater. I had to move rooms much to the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Dear Ben P, Thank you for taking the time to convey your comments regarding your recent experience with us. I am very sorry to hear about the troubles you encountered over the sub par service that you received and the facilities that were not working in the room. Kindly be assured that we treat this matter seriously as we always... More 

Louisiana
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed February 8, 2015

My husband travels frequently for work. He stayed here passing through.(he did not book this hotel himself- work did) While the downstairs was decent (lobby, bar) the room was not acceptable. Even though it was supposedly recently updated (the hotel) his hotel room had 1) unusable closet door- the bifold door was completely off the track, folded up and leaning... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Dear TraceyCats, Thank you for taking the time to write a review about our hotel. It is truly disheartening to know that some of our room amenities fell below your expectations and I sincerely apologize for any inconvenience these may have caused. I have taken note of your comments and rest assured that these will be shared to the right... More 

West Monroe, Louisiana
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 1, 2015

I do not recommend this hotel. With 1-20 and the Spring Street Exit right outside the window, it is like you are in the middle of a NASCAR race all night long; then the train comes by blowing its horn. Miserable! The desk clerk joked about putting us on the quiet side of the hotel - not funny! The air... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Dear Cot22, Thank you for taking the time to review our hotel. I sincerely apologize for any inconvenience the noise levels may have caused. We would love to have an opportunity to regain your faith in us so I have sent you a private message. I look forward to your response and be of further assistance. Sincerely, Faith R Case... More 

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