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Holiday Inn Shreveport -I-20-Downtown

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102 Lake Street, Shreveport, LA 71101
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1 room 1 guest
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Holiday Inn Shreveport -I-20-Downtown
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Holiday Inn Shreveport -I-20-Downtown
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41 Reviews from our TripAdvisor Community

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Traveler rating
    13
    9
    7
    5
    7
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12
4
3
10
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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1 review
4 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed here and it was great. Lance was awesome and exemplified the best customer service. We're definitely staying here again when we come for events or just another get away. Oh the mattress was very firm and comfortable.

Was this review helpful? Yes
nicolew288, Front Office Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank you so much for your review, we greatly appreciate your feed back. Lance will be happy to hear that you were pleased with him and personally called him by name. Hope to see you soon. Thanks You Nicole Wiggins Front Office Manager More 

Camden, Arkansas
1 review
5 of 5 stars Reviewed 1 week ago NEW

I really enjoyed my stay here, the staff of very nice & welcoming the rooms was clean fresh smelling just what i like,when i needed something from the staff they serviced me immediately, i will definitely stay here again.

Was this review helpful? Yes
nicolew288, General Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Thank General Manager More 

Louisville, Kentucky
Level Contributor
179 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First, I really disliked the location, but I didn't need to be downtown, so I am sure it would have been better had downtown been my goal. There was construction and the road ways around it were just confusing. The parking lot was on a hill, which could have been better. The lobby was really nice and the staff were... More 

Was this review helpful? Yes
Shawn R, General Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank you very much for your candid review. We sincerely apologize that your recent stay did not meet expectations. I appreciate your comments and will share these with my team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better... More 

Tyler, Texas
1 review
4 of 5 stars Reviewed 2 weeks ago

We were very pleased with our stay the room was clean and made up when we arrived,but the staff was very helpful ,kind ,and had great attitudes, the shuttle drivers Kevin Williams and Stephanie Stewart were the best ,They made us feel like family .and the Manager in the Dining area Robertha McCann was also very kind and helpful, Overall... More 

Was this review helpful? Yes
Shawn R, General Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank you so much for taking the time to review our hotel. I am pleased to hear that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will make sure that Stephanie, Kevin, and Robertha know that they exceeded your expectations of hospitality. We look forward to your next visit with... More 

Shreveport, Louisiana
1 review
5 of 5 stars Reviewed 2 weeks ago

I have thoroughly enjoyed my visit. I will most definitely be returning soon. The staff was kind and pleasant. Everyone greeted me with a smile. This is the best hotel visit I've have ever experienced. The rooms were clean and neat. The atmosphere was very serene. Even the temperature was to my liking. I was extremely pleased.

Was this review helpful? Yes
nicolew288, Front Office Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank you so much for your recent stay and your positive feed back for our hotel. We sincerely appreciate all feed back we receive from our guest. We look forward to seeing you again soon and would love to hear these responses on our surveys for the hotel as well .Please tell your family and friends that Holiday Inn Shreveport... More 

Shreveport, Louisiana
1 review
5 of 5 stars Reviewed 2 weeks ago

I enjoyed my stay at the holiday Inn shreveport downtown.. the employees are very friendly and helped with anything I needed.. the sports bar was awesome.. nice drinks.. I'd recommend the Mai Tai. If your in the area I'd definitely suggest you to stay here!

Was this review helpful? Yes
nicolew288, Front Office Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank you so much for your review of our hotel. We are very pleased that you enjoyed your stay here at our hotel . We definitely will share your feed back with the entire staff as well. Thank you again for making our hotel your second home away from home . Sincerely , Nicole Wiggins Front Office Manager More 

Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were on three week road trip in the States and stoppedd here for a night, The recepionist was lovely, sorry we didn't get her name, from the moment we stepped in she made us feel welcome and was so nice to us, she did to job and more! The outdoor pool was a treat and throughally enjoyed a day... More 

Was this review helpful? Yes
nicolew288, Front Office Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Front Office Manager Nicole Wiggins More 

Denver, Colorado
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 21, 2015

My room was clean, not brand new but newer and well maintained and spacious. The location was great too. The hotel seemed to be going through a remodel of sorts, and I questioned whether or not this was going to be a comfortable stay. My stay was great. This isn't a five star property. It's a Holiday Inn, after all.... More 

Was this review helpful? Yes
nicolew288, Front Office Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Front Office Manager Nicole Wiggins More 

Fort Worth
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 21, 2015

The Front Desk was amazing and very helpful, high five to them! We had a couple of issues during our check in, the first room we were assigned was not ready, yet, housekeeping was still working on it. We went back downstairs and we were given a different room, it had a really strong cigarette smell and it was hard... More 

Was this review helpful? Yes
North Andover, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 20, 2015

Threadbare carpets, dark rooms and hallways, bad smell in room (rotten cabbage?) very worn fixtures. Furniture looked so beat up that it wouldn't warrant acceptance as a donation at a thrift shop. If I'm ever going to pick up bedbug hitch hikers, this looks to be the place. Not recommended.

Was this review helpful? Yes 1
nicolew288, General Manager at Holiday Inn Shreveport -I-20-Downtown, responded to this review

We value your feedback and appreciate your business and sincerely apologize for any mishap and hope that you give us the opportunity to Correct the issue . Thanks Management More 

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145 photos of this hotel

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