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Courtyard Shreveport Airport

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6001 Financial Plaza, Shreveport, LA 71129
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1 room 1 guest
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Courtyard Shreveport Airport
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64 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Courtyard Shreveport Airport
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Canton, Mississippi
Level Contributor
191 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed February 18, 2015 via mobile

We spent one night here for a Mardi Gras parade! Easy and friendly check-in, great location clean and comfortable rooms. The bed was great, with soft clean bedding, soft towels, and good hot water for bathing. The room also had a fridge! No free breakfast but the cafe had good breakfast sandwiches and coffee. Close to many restaurants.

Was this review helpful? Yes 1
Addie B, Director of Sales at Courtyard Shreveport Airport, responded to this review

Dear BeBe53207- Thanks so much for your wonderful feedback on the hotel! We are so glad to hear that everything went well with your stay and that you are pleased with your room. We hope you enjoyed Mardi Gras and hope you will stay with us again on your next trip to Shreveport! All the Best- Addie Stephenson Director of... More 

Tulsa, Oklahoma
Level Contributor
6 reviews
4 of 5 stars Reviewed February 14, 2015

Family and I were passing through Shreveport on our way to Mardi Gras in New Orleans, we booked a last minute stay at the Courtyard Airport. We got there just before midnight and checked in. The lobby looked clean and updated. The desk clerk was very friendly. We got to our room and it was clean as well. The bedding,... More 

Was this review helpful? Yes
Addie B, Director of Sales at Courtyard Shreveport Airport, responded to this review

Dear Waimeatigershark- Thank you for your positive feedback-we are so pleased to hear that your stay went well. I do however apologize for the late wake up call and appreciate you bringing that to our attention. We will ensure to speak with the front desk to ensure this does not happen in the future. We wish you safe travels and... More 

Harrisonburg, Virginia
Level Contributor
199 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed January 29, 2015 via mobile

Well, I've stayed here a few times but mainly because I get in late and leave early for airport. Hotel is updated but obvious it's an old building, original Courtyard building. King room has sofa but still small room, be tough for more than 3 people. I have never had good experience with front desk. They don't know area very... More 

Was this review helpful? Yes
Addie B, Director of Sales at Courtyard Shreveport Airport, responded to this review

Dear M P- Thanks so much for your feedback during your stay. I apologize for your encounter with the front desk and this will be adressed with them immediately. It is our goal to take care of our guests and be of service to you while at our property so I sincerly apologize that it did not happen for you.... More 

Hunstsville, AL
Level Contributor
172 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
3 of 5 stars Reviewed January 11, 2015

Booked into the Courtyard on a road trip. As a Marriott Rewards member, I stay at a lot of Courtyard by Marriott locations. This one is on a frontage road just off the interstate and near the airport. The facility is fine, clean and cozy and comfy. What was weird was the front desk attendant, a woman whose demeanor was... More 

Was this review helpful? Yes 1
Inki S, Manager at Courtyard Shreveport Airport, responded to this review

We must apologize if we made you feel you were not an Honored Guest. We pride ourselves in our customer service and this incident will be looked at. We will take this opportunity to retrain in guest satisfaction and you will definitely see a change on your return trip if you grace us with your presence. Please know this apology... More 

Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed January 4, 2015

Nothing great about this hotel. They offer a government rate. No complementary breakfast or anything else for that matter, not even a water cooler. The place was clean and the staff friendly. Water pressure on the third floor was pretty low. Not really what I expected from a Marriott. Room was nice though.

Was this review helpful? Yes
Addie B, Director of Sales at Courtyard Shreveport Airport, responded to this review

Dear Hvillyan- Thank you for your feedback during your stay with us in Shreveport. We do our best to uphold the Marriott standard of service and are pleased to hear that the staff meet your expectations. Although we do not offer complimentary breakfast as it is not a Courtyard standard, we do have a Bistro that is opened daily that... More 

Orlando, Florida
Level Contributor
163 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
1 of 5 stars Reviewed November 16, 2014

This is one of the few hotels that I would never ever stay in again. The phone by the work desk did not work (front desk claimed I must have done something to it), the TV did not work until I rearranged the wiring. My rooms keys had to be reprogrammed because the front desk clerk only programmed them for... More 

Was this review helpful? Yes
Addie B, Director of Sales at Courtyard Shreveport Airport, responded to this review

Dear alkonost45, I want to sincerely apologize for the errors that occurred all during your stay. I appreciate you bringing this to our attention. If you would not mind, please call the hotel and ask for the General Manager, Inki Shaver, so that we can get your billing problems corrected asap. We will do whatever we need to do to... More 

Montreal
Level Contributor
221 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
3 of 5 stars Reviewed November 13, 2014

Positive aspects include clean, recently renovated room with a very comfortable bed. Furnishings in room good in terms of work station. Reception staff friendly. Internet access decent and free. Access to airport via shuttle is convenient. The room rate is relatively inexpensive. On the negative side, had problems with functioning of key and TV in room. Both were quickly fixed... More 

Was this review helpful? Yes
Addie B, Director of Sales at Courtyard Shreveport Airport, responded to this review

Dear thetraveldoc- Thank you for your feedback from your stay with us. I am glad to hear that the staff and room amenities were satisfactory. I sincerely apologize for the inconvenience of having to go back down to front desk multiple times. We will ensure maintenance takes a look at the TV's to ensure there are no errors moving forward.... More 

Baton Rouge, Louisiana
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 9, 2014

I love Marriott Courtyards and have visited this property several times over the past few years. They recently remodeled but seem to have missed some points. My last visit was disappointing. I was given a room on the first floor. The sliding glass door was compromised and therefore so foggy it that I could not enjoy the view. The screen... More 

Was this review helpful? Yes
Addie B, Director of Sales at Courtyard Shreveport Airport, responded to this review

Dear RobertT, Thank you for your feedback. I apologize that your visit did not go well. I will have maintenance look into the problem with the sliding glass door as well as the shower nozzle immediately. I can assure you we do our best to uphold the Marriott standard and these errors are not something that we tolerate. Again, I... More 

Washington, District of Columbia, District of Columbia, United States
1 review
1 of 5 stars Reviewed October 13, 2014

Though they provided process for blocking rooms, they completely screwed up the invoicing. All rooms with filthy upon arrival and management failed to address it. They closed the snack area early and refused to serve us when we pointed this out. All rooms were not clean upon initial entry (i.e., toilet, towels on floor, tub/shower, soiled blanket). Teresa is the... More 

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kansas
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed September 28, 2014

Great comfortable bed.. Great location to the an easy airport. I just wish you could coffee in the lobby anytime.. Great comfortable beds and very quiet, even next to an airport. Maybe skip the breakfast rate especially if you have AAA or some other discount. The Waffle House and IHOP are too close and you can really get what you... More 

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