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Courtyard Shreveport Airport

3.0 of 5
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6001 Financial Plaza, Shreveport, LA 71129
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Courtyard Shreveport Airport
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Ranked #22 of 36 Hotels in Shreveport
A recent review
5 of 5 stars reviewed 4 days ago
Janie4359 Round Rock, Texas
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58 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Round Rock, Texas
Top Contributor
179 reviews 179 reviews
16 hotel reviews
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I don't understand some of the complaints posted here. Our experience was great! We always stay with Marriott as we are Rewards members as well as timeshare owners. I know that when I go to a Courtyard that the breakfast is not complimentary. There is breakfast to purchase, and, although we did not eat here, the food has always been... More 

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Baton Rouge, Louisiana
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed April 6, 2015

Check in and out was really easy, the desk clerk was helpful, and the bed was really comfy. Every thing looked nice and clean. The room did smell stale before we turned the air on but after it was fine. Plus there was enough room for my son's Pack and Play. Overall good stop. Plus it's literally 5 minutes down... More 

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Arlington, Texas
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 22, 2015

3 stars is too high if a rating for this hotel. This was one of the worst experiences I have had during my trip to shreveport. The room was disgusting, when walking into our room you didn't smell any freshness. Then what's worst is these rooms have BED BUGS my family woke up in pain due at 3am due to... More 

Was this review helpful? Yes 1
Addie B, Director of Sales at Courtyard Shreveport Airport, responded to this review

Dear MauriceMiShaw- Please accept our apologies for issues that you had with your room during your recent stay at the Courtyard by Marriott Shreveport. This is not the level of service that we pride ourselves on and our pest control company came the day you all checked out to ensure this is taken care of. It was my understanding that... More 

Travelers are raving about these Shreveport hotels

Nashville, Tennessee
Top Contributor
308 reviews 308 reviews
241 hotel reviews
143 helpful votes 143 helpful votes
2 of 5 stars Reviewed February 25, 2015

Let's see - hairs on the toilet and bathroom floor. There's 3 pieces of cardio equipment in the gym - all with TVs - none work. They have a TV on the wall behind you - note the behind you part. The room is fine - it's the new style. The gym thing really was a downer. They could be... More 

Was this review helpful? Yes
Addie B, Director of Sales at Courtyard Shreveport Airport, responded to this review

Dear TravelManSouth- Thank you for your feedback on the hotel. We are sorry to hear your stay with us didn't go well. I sincerely apologize for the housekeeping issue and this will be addressed immediately to ensure this was just an isolated incident. As for the fitness center, we do have TV screens on each piece of equipment for your... More 

Canton, Mississippi
Top Contributor
153 reviews 153 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 18, 2015 via mobile

We spent one night here for a Mardi Gras parade! Easy and friendly check-in, great location clean and comfortable rooms. The bed was great, with soft clean bedding, soft towels, and good hot water for bathing. The room also had a fridge! No free breakfast but the cafe had good breakfast sandwiches and coffee. Close to many restaurants.

Was this review helpful? Yes 1
Addie B, Director of Sales at Courtyard Shreveport Airport, responded to this review

Dear BeBe53207- Thanks so much for your wonderful feedback on the hotel! We are so glad to hear that everything went well with your stay and that you are pleased with your room. We hope you enjoyed Mardi Gras and hope you will stay with us again on your next trip to Shreveport! All the Best- Addie Stephenson Director of... More 

Tulsa, Oklahoma
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed February 14, 2015

Family and I were passing through Shreveport on our way to Mardi Gras in New Orleans, we booked a last minute stay at the Courtyard Airport. We got there just before midnight and checked in. The lobby looked clean and updated. The desk clerk was very friendly. We got to our room and it was clean as well. The bedding,... More 

Was this review helpful? Yes
Addie B, Director of Sales at Courtyard Shreveport Airport, responded to this review

Dear Waimeatigershark- Thank you for your positive feedback-we are so pleased to hear that your stay went well. I do however apologize for the late wake up call and appreciate you bringing that to our attention. We will ensure to speak with the front desk to ensure this does not happen in the future. We wish you safe travels and... More 

Harrisonburg, Virginia
Top Contributor
153 reviews 153 reviews
20 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed January 29, 2015 via mobile

Well, I've stayed here a few times but mainly because I get in late and leave early for airport. Hotel is updated but obvious it's an old building, original Courtyard building. King room has sofa but still small room, be tough for more than 3 people. I have never had good experience with front desk. They don't know area very... More 

Was this review helpful? Yes
Addie B, Director of Sales at Courtyard Shreveport Airport, responded to this review

Dear M P- Thanks so much for your feedback during your stay. I apologize for your encounter with the front desk and this will be adressed with them immediately. It is our goal to take care of our guests and be of service to you while at our property so I sincerly apologize that it did not happen for you.... More 

Hunstsville, AL
Top Contributor
147 reviews 147 reviews
33 hotel reviews
109 helpful votes 109 helpful votes
3 of 5 stars Reviewed January 11, 2015

Booked into the Courtyard on a road trip. As a Marriott Rewards member, I stay at a lot of Courtyard by Marriott locations. This one is on a frontage road just off the interstate and near the airport. The facility is fine, clean and cozy and comfy. What was weird was the front desk attendant, a woman whose demeanor was... More 

Was this review helpful? Yes 1
Inki S, Manager at Courtyard Shreveport Airport, responded to this review

We must apologize if we made you feel you were not an Honored Guest. We pride ourselves in our customer service and this incident will be looked at. We will take this opportunity to retrain in guest satisfaction and you will definitely see a change on your return trip if you grace us with your presence. Please know this apology... More 

Senior Contributor
21 reviews 21 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 4, 2015

Nothing great about this hotel. They offer a government rate. No complementary breakfast or anything else for that matter, not even a water cooler. The place was clean and the staff friendly. Water pressure on the third floor was pretty low. Not really what I expected from a Marriott. Room was nice though.

Was this review helpful? Yes
Addie B, Director of Sales at Courtyard Shreveport Airport, responded to this review

Dear Hvillyan- Thank you for your feedback during your stay with us in Shreveport. We do our best to uphold the Marriott standard of service and are pleased to hear that the staff meet your expectations. Although we do not offer complimentary breakfast as it is not a Courtyard standard, we do have a Bistro that is opened daily that... More 

Orlando, Florida
Top Contributor
159 reviews 159 reviews
89 hotel reviews
102 helpful votes 102 helpful votes
1 of 5 stars Reviewed November 16, 2014

This is one of the few hotels that I would never ever stay in again. The phone by the work desk did not work (front desk claimed I must have done something to it), the TV did not work until I rearranged the wiring. My rooms keys had to be reprogrammed because the front desk clerk only programmed them for... More 

Was this review helpful? Yes
Addie B, Director of Sales at Courtyard Shreveport Airport, responded to this review

Dear alkonost45, I want to sincerely apologize for the errors that occurred all during your stay. I appreciate you bringing this to our attention. If you would not mind, please call the hotel and ask for the General Manager, Inki Shaver, so that we can get your billing problems corrected asap. We will do whatever we need to do to... More 

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