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Holiday Inn Express Hotel & Suites Shreveport West

2.5 of 5 5420 Interstate Drive, Shreveport, LA 71109
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Holiday Inn Express Hotel & Suites Shreveport West
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Holiday Inn Express Hotel & Suites Shreveport West
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57 reviews from our community

Traveler rating
    29
    13
    6
    7
    2
See reviews for
21
9
3
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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  • All months
    (57)
  • Mar-May only
    (14)
  • Jun-Aug only
    (16)
  • Sep-Nov only
    (14)
  • Dec-Feb only
    (13)
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1 review
3 of 5 stars Reviewed October 12, 2014 via mobile

I stayed with my sister in room 305. BOTH beds sunk in the middle. I had to strategically place pillows in the middle so that I could safely turn over in bed, as I have a bad back and two bad knees. I woke up at 2am hurting worse than I went to bed. My sister didn't feel much better.... More

Was this review helpful? Yes
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Thank you for your feedback regarding your recent stay with our Holiday Inn Express. I am sorry that your stay was not what you expect from Holiday Inn Express. I will be reviewing the beds in the room that you and your sister stayed in for quality of mattress, I understand how important this is to you as well as... More

Nashville, Tennessee
2 reviews
1 of 5 stars Reviewed October 12, 2014

My sister and I stayed at this hotel last night. The beds were horrible. They had such severe use that you sank to the center of the bed. There was metal sticking out from the bedframe which you can't see because of the bedskirt blocks the view. The vending machines were not stocked on the upper floors. Finally the breakfast... More

Was this review helpful? Yes
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

We are very sorry that you did not enjoy your stay with our Holiday Inn Express - Shreveport West. We fully understand the expectation that you have and that we did not achieve it. Thank you for your honest feedback. We will be looking into our guest room mattress for not only comfort, but quality of our product. You also... More

Contributor
15 reviews 15 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 2, 2014

Only 15 min from airport and close to shopping and restaurants. Updated Hampton. The staff was pleasant and accommodating. Business center is updated and kept stocked with all needs. Did not see any other properties in area

Was this review helpful? Yes
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Thank you for your review on Trip Advisor. We are happy that you enjoyed your stay with our hotel and we look forward to having you return on your next visit to Shreveport. More

Baton Rouge, Louisiana, United States
1 review
5 of 5 stars Reviewed September 20, 2014

Great service by a particular front desk agent, Linda! She was so welcoming, and exemplified the true meaning of southern hospitality. I enjoyed my stay overall at this hotel, and it was easy access to everything

Was this review helpful? Yes
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Thank you very much for your great review on Trip Advisor. We are thrilled you enjoyed your stay and received excellent customer service. More

Trinity
Top Contributor
139 reviews 139 reviews
33 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed September 14, 2014

As a Platinum Member of IHG I must say this was one of the worst experiences I have had at an HIE Express. The hotel is not located in a great area to start and the worst part is it is not clean. I was greeted in the elevator by a family with three large 100+ pound dogs. This helped... More

Was this review helpful? Yes
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

I am very sorry that your experience with our hotel was not as you expect when staying with Holiday Inn Express. As a Platinum Member I understand your disappointment. Thank you for providing feedback regarding the cleanliness of the hallways. Yes, we are pet friendly, and will be looking to readdress our pet rooms and policies. We have always prided... More

Philadelphia
Top Contributor
158 reviews 158 reviews
35 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed August 25, 2014

I really enjoyed my 4 nights at this hotel. The hotel was very clean, exterior parking lot area clean and I was very comfortable. Parking was well lit and ample. The staff was friendly and breakfast was good and well supplied. My room was clean - bathroom a good size and spotless. The TV reception and internet was awesome. Air... More

Was this review helpful? Yes
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

WorryFreePhilly, We enjoyed having you stay at our Holiday Inn Express - Shreveport. We are pleased that you enjoyed your stay and that you had a wonderful experience. Thank you so much for your review on Trip Advisor. I look forward to you returning to our hotel during your next visit to Shreveport. Sincerely, Michaela Auchard, General Manager More

PA, USA
Contributor
13 reviews 13 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 1, 2014

Stopped here for 1 night on our way back to the mid-atlantic states. Easy access to I-20, quiet location, near gas and fast food. Bathroom was clean, room was clean, only problem that we had as a family was the AC not working at 100%. Now I know that the humidity was at 100% when we checked in at night... More

Was this review helpful? Yes
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Thank you very much for your kind review with our Holiday Inn Express - Shreveport West. We are excited that you enjoyed your stay with us. Thank you for reporting the challenge you experienced with your Air Conditioning unit. I will follow up and see what we can do to ensure they are properly working for our guest comfort. I... More

Texas
Top Contributor
70 reviews 70 reviews
54 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed July 24, 2014

Stayed overnight w family and found it perfectly fine - courteous staff, clean and comfortable room, cool enuff to suit us, etc. We did not bother to have breakfast here cuz there was a Waffle House nearby.

Was this review helpful? Yes
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Thank you for your kind review on Trip Advisor regarding our Holiday Inn Express Shreveport West. We are please that you enjoyed your stay with us and look forward to accomodating you on future stay's. Sincerely, Michaela Auchard, General Manager More

Cedar Park, Texas
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 17, 2014

This is a nice, clean facility with a very friendly staff. Will stay here again. Located right off the interstate so the locality was a plus. The rooms are quite spacious and nicely decorated. The food for breakfast was good and hot with many items to choose from .

Was this review helpful? Yes 1
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

We are thrilled that you enjoyed your stay at the Holiday Inn Express - West Shreveport. Thank you for your positive review on Trip Advisor. I hope that we have the opportunity to accommodate you during your next trip to Shreveport. Sincerely, Michaela Auchard General Manager More

Oakhurst, Texas
Contributor
17 reviews 17 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 11, 2014

Clean, friendly, Clean!!! LOL. The rooms are spacious and very clean. The staff is friendly and helpful. The breakfast is average but the coffee is great. Love the pillows too! The pool is clean and the whole place was just what we needed.

Was this review helpful? Yes
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Thank you for your positive feedback of our Holiday Inn Express located in West Shreveport. I am pleased that you enjoyed your stay and found our hotel welcoming in product and service. I hope that we have the opportunity to accommodate you in the near future. Sincerely, Michaela Auchard, General Manager More

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Additional Information about Holiday Inn Express Hotel & Suites Shreveport West

Address: 5420 Interstate Drive, Shreveport, LA 71109
Phone Number:
Location: United States > Louisiana > Shreveport
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Shreveport West 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Shreveport West
Holiday Inn Shreveport
Shreveport Holiday Inn

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