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Holiday Inn Express Hotel & Suites Shreveport West

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5420 Interstate Drive, Shreveport, LA 71109
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Holiday Inn Express Hotel & Suites Shreveport West
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Holiday Inn Express Hotel & Suites Shreveport West
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65 reviews from our community

Traveler rating
    31
    16
    8
    8
    2
See reviews for
23
11
3
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here there where two hiccups. One was when we went to open the bar soap to wash our hands a big old long black hair was there to stick to my husbands hand. That was gross. Next when showering in what I though was a nice clean shower I close the curtain to find a big dried up... More 

Was this review helpful? Yes 1
Michauchard, Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

I want to apologize about your stay with our hotel. We expect that all our guest receive outstanding customer service as well as a perfectly clean hotel. We did not meet that expectation. I hope that you will return to our location so we can prove to you that we provide clean hotels that you expect when staying with Holiday... More 

Chicago, Illinois
Top Contributor
52 reviews 52 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel and very convenient to the Shreveport Regional Airport. Clean rooms, excellent staff and front desk people were very helpful and friendly. Rooms were what would be expected in this type of hotel. The only drawback I thought was a bit strange is that with the hotel being this close to the airport I don't understand why they... More 

Was this review helpful? Yes 2
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Thank you very much for your stay with our Holiday Inn Express Shreveport. We are thrilled you enjoyed your stay with us and look forward to your next visit. More 

Mansfield, Texas
Top Contributor
58 reviews 58 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 18, 2015

We booked this on just a 2 day notice and found it to be very satisfactory. A clean, comfortable room, friendly and helpful staff and really hot breakfast made for a good stay. We would stay there again.

Was this review helpful? Yes 1
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Thank you for your kind review with our Holiday Inn Express. We hope that you will stay with us during your next visits to Shreveport. More 

Senior Contributor
48 reviews 48 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 1, 2015

Holiday Inn Expresses tend to be consistent in quality. For a quick stay where a traveller doesn't need extensive amenities or luxurious pampering this hotel is a good value. The location right by the airport is good since via I20 you can be downtown brassier or Shreveport within 15-20 min. This hotel is located in a less pleasant area but... More 

Was this review helpful? Yes 2
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Thank you for taking time to review our Holiday Inn Express. It is good to hear you enjoy our brand and our property. Thank you! More 

Lubbock, TX
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 18, 2015

On our way from Lubbock, TX to Florida with anither couple. First night of trip overnight stay. Everything excellent. Sure we will stay here again on return trip home. Excellent room for the four of us.

Was this review helpful? Yes
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Thank you for your review of our Holiday Inn Express Shreveport - West. We are thrilled you enjoyed your stay and look forward to your return. More 

Morrison, Tennessee
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 14, 2015

Located directly alongside of I-20, within yards. Traffic noise was extremely high all night, the outside window wouldn't close all the way allowing even more noise in. Didn't get much sleep. Room could use better cleaning, there were hairpins on the floor and long black hairs left over from a previous resident in the toilet and bathroom sink. No water... More 

Was this review helpful? Yes 1
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

I am so sorry that your stay was not what you expect when staying at Holiday Inn Express. I want to apologize for the room experience and thank you for bringing this to my attention. We currently are working towards improvements on the hotel, however that does not explain the cleanliness issues. I have worked with our housekeeping team on... More 

Huntsville, Texas
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 11, 2015 via mobile

I stay at Holiday Inn Expresses for business and have enjoyed every stay. This trip was for personal travel. I stayed at the Hampton Inn down the street two weeks prior and I must say, the HIE wins hands down. From the condition of the hotel to the continental breakfast everything was enjoyable. The only negative I had about the... More 

Was this review helpful? Yes 1
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Thank you for your positive review. we are thrilled that your stay in Shreveport was positive the 2nd time around. We look forward to your return to our Holiday Inn Express Shreveport West. More 

Austin, Texas
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 2, 2015

I stay at Holiday Inn Express hotels many times each year. I know they are not going to be luxurious but the nicer ones are all clean, modern, and provide a good value. This hotel was an average one for the chain. Pros + The employees at the front desk and those cleaning the rooms were all very nice. When... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Dear Texan_2006, Thank you for sparing some of your precious time to write us a feedback regarding your recent stay and for your continuous patronage to our brand and hotels. I appreciate you, noticing the overall cleanliness of our property and also for the kind regards you have given some of our hotel staff members for the quality of service... More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 30, 2014 via mobile

Clean, comfortable room. Excellent location and easy access off interstate 20 as we were traveling east from Texas. Best WIFI connection we've ever had in a hotel room. Friendly helpful staff. Didn't know membership number and desk clerk said she'd have looked up by the time I arrived.

Was this review helpful? Yes
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Thank you for your positive review with us. We hope to have you stay with us on your next trip to Shreveport. More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 12, 2014

I stayed with my sister in room 305. BOTH beds sunk in the middle. I had to strategically place pillows in the middle so that I could safely turn over in bed, as I have a bad back and two bad knees. I woke up at 2am hurting worse than I went to bed. My sister didn't feel much better.... More 

Was this review helpful? Yes 1
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Thank you for your feedback regarding your recent stay with our Holiday Inn Express. I am sorry that your stay was not what you expect from Holiday Inn Express. I will be reviewing the beds in the room that you and your sister stayed in for quality of mattress, I understand how important this is to you as well as... More 

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