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Holiday Inn Express Hotel & Suites Shreveport West

2.5 of 5 5420 Interstate Drive, Shreveport, LA 71109
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Holiday Inn Express Hotel & Suites Shreveport West
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Holiday Inn Express Hotel & Suites Shreveport West
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62 reviews from our community

Traveler rating
    31
    14
    7
    8
    2
See reviews for
23
10
3
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lubbock, TX
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

On our way from Lubbock, TX to Florida with anither couple. First night of trip overnight stay. Everything excellent. Sure we will stay here again on return trip home. Excellent room for the four of us.

Was this review helpful? Yes
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Thank you for your review of our Holiday Inn Express Shreveport - West. We are thrilled you enjoyed your stay and look forward to your return. More 

Morrison, Tennessee
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Located directly alongside of I-20, within yards. Traffic noise was extremely high all night, the outside window wouldn't close all the way allowing even more noise in. Didn't get much sleep. Room could use better cleaning, there were hairpins on the floor and long black hairs left over from a previous resident in the toilet and bathroom sink. No water... More 

Was this review helpful? Yes
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

I am so sorry that your stay was not what you expect when staying at Holiday Inn Express. I want to apologize for the room experience and thank you for bringing this to my attention. We currently are working towards improvements on the hotel, however that does not explain the cleanliness issues. I have worked with our housekeeping team on... More 

Huntsville, Texas
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I stay at Holiday Inn Expresses for business and have enjoyed every stay. This trip was for personal travel. I stayed at the Hampton Inn down the street two weeks prior and I must say, the HIE wins hands down. From the condition of the hotel to the continental breakfast everything was enjoyable. The only negative I had about the... More 

Was this review helpful? Yes
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Thank you for your positive review. we are thrilled that your stay in Shreveport was positive the 2nd time around. We look forward to your return to our Holiday Inn Express Shreveport West. More 

Austin, Texas
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stay at Holiday Inn Express hotels many times each year. I know they are not going to be luxurious but the nicer ones are all clean, modern, and provide a good value. This hotel was an average one for the chain. Pros + The employees at the front desk and those cleaning the rooms were all very nice. When... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Dear Texan_2006, Thank you for sparing some of your precious time to write us a feedback regarding your recent stay and for your continuous patronage to our brand and hotels. I appreciate you, noticing the overall cleanliness of our property and also for the kind regards you have given some of our hotel staff members for the quality of service... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Clean, comfortable room. Excellent location and easy access off interstate 20 as we were traveling east from Texas. Best WIFI connection we've ever had in a hotel room. Friendly helpful staff. Didn't know membership number and desk clerk said she'd have looked up by the time I arrived.

Was this review helpful? Yes
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Thank you for your positive review with us. We hope to have you stay with us on your next trip to Shreveport. More 

1 review
3 of 5 stars Reviewed October 12, 2014 via mobile

I stayed with my sister in room 305. BOTH beds sunk in the middle. I had to strategically place pillows in the middle so that I could safely turn over in bed, as I have a bad back and two bad knees. I woke up at 2am hurting worse than I went to bed. My sister didn't feel much better.... More 

Was this review helpful? Yes
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Thank you for your feedback regarding your recent stay with our Holiday Inn Express. I am sorry that your stay was not what you expect from Holiday Inn Express. I will be reviewing the beds in the room that you and your sister stayed in for quality of mattress, I understand how important this is to you as well as... More 

Nashville, Tennessee
2 reviews
1 of 5 stars Reviewed October 12, 2014

My sister and I stayed at this hotel last night. The beds were horrible. They had such severe use that you sank to the center of the bed. There was metal sticking out from the bedframe which you can't see because of the bedskirt blocks the view. The vending machines were not stocked on the upper floors. Finally the breakfast... More 

Was this review helpful? Yes
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

We are very sorry that you did not enjoy your stay with our Holiday Inn Express - Shreveport West. We fully understand the expectation that you have and that we did not achieve it. Thank you for your honest feedback. We will be looking into our guest room mattress for not only comfort, but quality of our product. You also... More 

Contributor
18 reviews 18 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 2, 2014

Only 15 min from airport and close to shopping and restaurants. Updated Hampton. The staff was pleasant and accommodating. Business center is updated and kept stocked with all needs. Did not see any other properties in area

Was this review helpful? Yes
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Thank you for your review on Trip Advisor. We are happy that you enjoyed your stay with our hotel and we look forward to having you return on your next visit to Shreveport. More 

Baton Rouge, Louisiana, United States
1 review
5 of 5 stars Reviewed September 20, 2014

Great service by a particular front desk agent, Linda! She was so welcoming, and exemplified the true meaning of southern hospitality. I enjoyed my stay overall at this hotel, and it was easy access to everything

Was this review helpful? Yes
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Thank you very much for your great review on Trip Advisor. We are thrilled you enjoyed your stay and received excellent customer service. More 

Trinity
Top Contributor
148 reviews 148 reviews
34 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed September 14, 2014

As a Platinum Member of IHG I must say this was one of the worst experiences I have had at an HIE Express. The hotel is not located in a great area to start and the worst part is it is not clean. I was greeted in the elevator by a family with three large 100+ pound dogs. This helped... More 

Was this review helpful? Yes 1
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

I am very sorry that your experience with our hotel was not as you expect when staying with Holiday Inn Express. As a Platinum Member I understand your disappointment. Thank you for providing feedback regarding the cleanliness of the hallways. Yes, we are pet friendly, and will be looking to readdress our pet rooms and policies. We have always prided... More 

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Additional Information about Holiday Inn Express Hotel & Suites Shreveport West

Address: 5420 Interstate Drive, Shreveport, LA 71109
Phone Number:
Location: United States > Louisiana > Shreveport
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Shreveport West 2.5*
Number of rooms: 85
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Also Known As:
Holiday Inn Express Hotel And Suites Shreveport West
Holiday Inn Shreveport
Shreveport Holiday Inn

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