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All 36 Shreveport hotels

Holiday Inn Express Hotel & Suites Shreveport West

2.5 of 5 Hotel   |   5420 Interstate Drive, Shreveport, LA 71109
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78%
Ranked #15 of 36 Hotels in Shreveport
A recent review
5 of 5 stars reviewed 2 days ago
Breia S Baton Rouge, Louisiana, United States
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54 reviews from our community

Traveler rating
    29
    12
    5
    7
    1
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20
9
3
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Baton Rouge, Louisiana, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great service by a particular front desk agent, Linda! She was so welcoming, and exemplified the true meaning of southern hospitality. I enjoyed my stay overall at this hotel, and it was easy access to everything

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Trinity
Top Contributor
128 reviews 128 reviews
31 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 1 week ago

As a Platinum Member of IHG I must say this was one of the worst experiences I have had at an HIE Express. The hotel is not located in a great area to start and the worst part is it is not clean. I was greeted in the elevator by a family with three large 100+ pound dogs. This helped... More

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Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

I am very sorry that your experience with our hotel was not as you expect when staying with Holiday Inn Express. As a Platinum Member I understand your disappointment. Thank you for providing feedback regarding the cleanliness of the hallways. Yes, we are pet friendly, and will be looking to readdress our pet rooms and policies. We have always prided... More

Philadelphia
Top Contributor
155 reviews 155 reviews
35 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I really enjoyed my 4 nights at this hotel. The hotel was very clean, exterior parking lot area clean and I was very comfortable. Parking was well lit and ample. The staff was friendly and breakfast was good and well supplied. My room was clean - bathroom a good size and spotless. The TV reception and internet was awesome. Air... More

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Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

WorryFreePhilly, We enjoyed having you stay at our Holiday Inn Express - Shreveport. We are pleased that you enjoyed your stay and that you had a wonderful experience. Thank you so much for your review on Trip Advisor. I look forward to you returning to our hotel during your next visit to Shreveport. Sincerely, Michaela Auchard, General Manager More

PA, USA
Contributor
13 reviews 13 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 1, 2014

Stopped here for 1 night on our way back to the mid-atlantic states. Easy access to I-20, quiet location, near gas and fast food. Bathroom was clean, room was clean, only problem that we had as a family was the AC not working at 100%. Now I know that the humidity was at 100% when we checked in at night... More

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Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Thank you very much for your kind review with our Holiday Inn Express - Shreveport West. We are excited that you enjoyed your stay with us. Thank you for reporting the challenge you experienced with your Air Conditioning unit. I will follow up and see what we can do to ensure they are properly working for our guest comfort. I... More

Texas
Top Contributor
70 reviews 70 reviews
54 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed July 24, 2014

Stayed overnight w family and found it perfectly fine - courteous staff, clean and comfortable room, cool enuff to suit us, etc. We did not bother to have breakfast here cuz there was a Waffle House nearby.

Was this review helpful? Yes
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Thank you for your kind review on Trip Advisor regarding our Holiday Inn Express Shreveport West. We are please that you enjoyed your stay with us and look forward to accomodating you on future stay's. Sincerely, Michaela Auchard, General Manager More

Cedar Park, Texas
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 17, 2014

This is a nice, clean facility with a very friendly staff. Will stay here again. Located right off the interstate so the locality was a plus. The rooms are quite spacious and nicely decorated. The food for breakfast was good and hot with many items to choose from .

Was this review helpful? Yes 1
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

We are thrilled that you enjoyed your stay at the Holiday Inn Express - West Shreveport. Thank you for your positive review on Trip Advisor. I hope that we have the opportunity to accommodate you during your next trip to Shreveport. Sincerely, Michaela Auchard General Manager More

Oakhurst, Texas
Contributor
17 reviews 17 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 11, 2014

Clean, friendly, Clean!!! LOL. The rooms are spacious and very clean. The staff is friendly and helpful. The breakfast is average but the coffee is great. Love the pillows too! The pool is clean and the whole place was just what we needed.

Was this review helpful? Yes
Michauchard, General Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Thank you for your positive feedback of our Holiday Inn Express located in West Shreveport. I am pleased that you enjoyed your stay and found our hotel welcoming in product and service. I hope that we have the opportunity to accommodate you in the near future. Sincerely, Michaela Auchard, General Manager More

Prosper, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 25, 2014

I stayed at this hotel for two nights on Feb 14-Feb 16 to attend a funeral in Minden, even though this hotel is about 30 minutes from Minden. I did not have to travel too far away to be near restaurants. There is plenty of parking spaces and the lot is well lit. The hotel is pretty clean. My main... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Dear kstategrl2002, Thank you for taking the time to complete a review on your stay. It is nice to know that you noticed the cleanliness of the hotel. However, please accept my sincere apologies for the inconvenience you have encountered with the noise, smell, and breakfast. Rest assured that these issues will be looked into. The feedback we receive from... More

Humble, Texas
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 24, 2014

I continue to return to this hotel foe several reason. Front desk service is not one of them. First 2 visit had great service with a very helpful staff member, last 2 stays the same girl continues to give me wrong info and seems I know more about her hotel then she does. But as I get a great rate... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Dear stintexas, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I am deeply sorry for the unacceptable service you have received from our staff. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like... More

Houston, Texas
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 15, 2014

I had a pleasant stay here thanks to very good service from the front desk staff and the head of the housekeeping. Thanks Ladies! That said, if you end up on the highway end of the hotel, and your are not hearing impaired, good luck sleeping. Potentially LOT's of noise from the road. Request a room at the opposite end... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shreveport West, responded to this review

Dear Jim21701, Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise from the road prevented you from fully enjoying your time at the hotel. We appreciate the kind comments for the staff as well the high scores for Cleanliness, Rooms, and Service. We take all of the reviews we receive very seriously... More

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Additional Information about Holiday Inn Express Hotel & Suites Shreveport West

Address: 5420 Interstate Drive, Shreveport, LA 71109
Phone Number:
Location: United States > Louisiana > Shreveport
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Shreveport West 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Shreveport West
Holiday Inn Shreveport
Shreveport Holiday Inn

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