We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Chateau Suite Hotel, Downtown Shreveport

201 Lake Street, Shreveport, LA 71101-3737 (Formerly BEST WESTERN Chateau Suite Hotel)
Hotel amenities
Book on
TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Chateau Suite Hotel, Downtown Shreveport
View Map
Add Photo Write a Review

293 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
There are newer reviews for Chateau Suite Hotel, Downtown Shreveport
See the most recent reviews
Grapevine, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 30, 2014

We had this reservation confirmed for this past Friday night. We were running late and called to tell them we would be checking in around midnight and asked if they would hold our reservation, (which was already paid for) and to confirm the room would be held and ready for us as we were going to need a few hours... More 

Helpful?
2 Thank 118roadtripper101
Jmaiden, Director of Sales at Chateau Suite Hotel, Downtown Shreveport, responded to this review

I am sorry for the inconvenience you had with your reservations and having to be moved to another hotel is never a fun experience. I have forwarded your information over to our management team because we never want this to happen again. We do hope that you would give us another try to make your stay at our facility a... More 

New Orleans, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 6, 2014

This Best Western hotel is located centrally in down town, hotel is close to everything as we needed, All Staff was very friendly with us specially driver Kevin very helpful he knows the town very well, hotel room was clean and big, breakfast was good much better than we expected. We will definitely recommend this hotel and will stay again... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Mary R
Jmaiden, Director of Sales at Chateau Suite Hotel, Downtown Shreveport, responded to this review

Thank you for your feedback . We welcome all feedback as it is a way for us to know everything that we might need to change or keep in tact. Your comments have been forwarded to our higher management. The next time you are in the Shreveport Area please call us to make your future reservations. More 

Pottsboro, Texas
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed November 4, 2014

Hotel is in need of complete upgrade. When we got to our room we had no towels, wash clothes, or shampoo. Was told they were out of shampoo. We were told at check in that breakfast was from 6-10, when we went down the next morning at 9:15 everything was gone. The front desk said that a memo had come... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Ribdaddy1
Jmaiden, Director of Sales at Chateau Suite Hotel, Downtown Shreveport, responded to this review

Thank you for your feedback. Your comments have been sent over to our management team for review. We are actually under renovations at this time since we now have new owners that are giving the property some much needed love in upgrading. We do thank you for choosing our property. I am sorry that your visit with us was not... More 

Travelers are raving about these Shreveport hotels

Dallas, Texas
Level Contributor
70 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed November 3, 2014

One of he worst hotels rooms I have seen! We were traveling home by car because I had an accident on vacation and was in a wheelchair. Very long trip with multiple stops. Called ahead to ensure handicapped room available. Worst handicapped room ever. Could not get the wheelchair through the front door of room. Scraped foot of bed and... More 

Helpful?
Thank Beke3300
Loganville, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 3, 2014

The “suite” was clearly once two adjoined room. There was a great deal of wasted space. The remote for the TV in the living area was missing. Not that I would have watched TV out there anyway, because the picture was very fuzzy. I did find the remote later, under the couch. The only hospitality item in the bathroom was... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Barbara Z
Dallas, Texas
Level Contributor
9 reviews
9 hotel reviews
3 of 5 stars Reviewed October 30, 2014

The facility is QUITE OLD can dark/dim/dingy overall...While my specific accommodations had the layout I needed (full kitchen) for a great price not getting the 'housekeeping' services/items that I requested several different times, NOR a call/response from management about a question concerning continued/daily debits to my American Express card that no one at the front desk could answer, really were... More 

Review collected in partnership with Best Western

Helpful?
Thank 846debbih
Jmaiden, Director of Sales at Chateau Suite Hotel, Downtown Shreveport, responded to this review

Thank you for your feedback. I want to apologize that you did not get any response for your issue. You are important to us , so please give us a call and ask for our general manager and you can also email our general manager if that is a more convenient way for you to receive a resolution to your... More 

Mena, United States
2 reviews
2 of 5 stars Reviewed October 29, 2014

The room smelled musty and wierd. The carpet didn't look very clean. There was mildew in the grout in the shower. The service people and shuttle were great. The location was good and it was easy to get back to our highway. The breakfast was great too.

Review collected in partnership with Best Western

Helpful?
Thank Margarett K
JMaiden, Director of Sales at Chateau Suite Hotel, Downtown Shreveport, responded to this review

Thank you for taking the time to write a review about our hotel. It is truly disheartening to know that some of our room amenities fell below your expectations and I sincerely apologize for any inconvenience these may have caused. I have taken note of your comments and rest assured that these will be shared to the right people. I... More 

1 review
1 of 5 stars Reviewed October 27, 2014

Non-smoking suite not clean.. given stuffy smoke filled suite with roaches in bathroom and on the kitchenette wall...toilet running loudly...dirty wall... no remote ... given another room with door that had to be forced open each time to enter, bed propped up on a Bible, ants in the room, given glass cleaner to spray the ants, broken machine, told that... More 

Review collected in partnership with Best Western

Helpful?
Thank 219eddiem
Jmaiden, Director of Sales at Chateau Suite Hotel, Downtown Shreveport, responded to this review

Please excuse our mess as we are under renovations and we do value you as a guest. We are trying to show our hotel lots of love and care because we have heard the response from the guest and want to to make it better. Please accept our sincere apologies and we look forward to you trying our hotel again. More 

Tucson, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 22, 2014

The room featured torn, worn, fraying carpet, there was mold all under the window and HVAC unit, the sheets were torn, the luggage carts were falling apart, and the there is constant rumbling and vibrations from the nearby rail yard.

Review collected in partnership with Best Western

Helpful?
1 Thank F Stephen R
Jmaiden, Director of Sales at Chateau Suite Hotel, Downtown Shreveport, responded to this review

We sincerely apologize for the inconvenience that you experienced during your stay here . Your information has been sent to our corporate office and we value you as a guest. We are under renovation an will be completing it real soon. We hope that you try us again in the future. More 

Allen, Texas
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed October 21, 2014 via mobile

This was a last minute booking through priceline. This hotel is very clean and comfortable rooms. Close to the casinos and highways. The room was spacious. The king bed left lots of room around it. The breakfast was delicious.

Helpful?
1 Thank Marc_75002
Jmaiden, Director of Sales at Chateau Suite Hotel, Downtown Shreveport, responded to this review

Thank you for staying with us and we hope that in the future you stay with us again. We are acutally renovating the property. Thank you for being a great guest and please sign up for best western rewards to ensure more specials and discounts with your future visits. More 

Questions? Get answers from hotel staff and past guests. Ask a question

98 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (70)
Viewed
Bathroom (15)
Viewed
Room/suite (19)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (2)
Viewed
Other (33)

Management photos: Courtesy of the property manager

Viewed
All management photos (28)
Viewed
Hotel & grounds (6)
Viewed
Bathroom (2)
Viewed
Room/suite (12)
Viewed
Dining (6)
Viewed
Business center/function rooms (2)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Shreveport
0.4 mi away
The Remington Suite Hotel and Spa Shreveport
0.1 mi away
Holiday Inn Shreveport -I-20-Downtown
0.6 mi away
Hilton Shreveport
Hilton Shreveport
#6 of 36 in Shreveport
4.0 of 5 stars 624 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Sam's Town Hotel and Casino Shreveport
0.5 mi away
Horseshoe Casino Luxury All-Suite Hotel
7.8 mi away
Hilton Garden Inn Shreveport
Hilton Garden Inn Shreveport
#10 of 36 in Shreveport
4.0 of 5 stars 438 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay