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BEST WESTERN Chateau Suite Hotel

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201 Lake Street, Shreveport, LA 71101-3737
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BEST WESTERN Chateau Suite Hotel
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BEST WESTERN Chateau Suite Hotel
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263 Reviews from our TripAdvisor Community

Traveler rating
    59
    58
    31
    47
    68
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68
79
14
40
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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    (263)
  • Mar-May only
    (69)
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    (72)
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    (65)
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There are newer reviews for BEST WESTERN Chateau Suite Hotel
See the most recent reviews
Little Rock, AR
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 15, 2014

the location of this hotel is perfect, if you can remember to be in the correct lane of the street as you approach. All of the streets are one way and it is very difficult to change lanes near the hotel. The hotel itself is average to slightly above average. The room was average, with excellent air conditioning...a must in... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 3
1 review
1 of 5 stars Reviewed August 13, 2014

I was shocked that this carries the brand name "Best Western". Shame on BW corporate for lowering their standards. There were several things that blew me away. No vending machine in the back building for water, etc. Walked to the front of the main hotel to the vending machine and several items were out of stock including water. The doors... More 

Was this review helpful? Yes
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

We apologize for the experience you had and would like for you to give us another chance since we are under new management and have new front office staff . Please accept our sincere apology and we look forward to your next stay with us. More 

Jacksonville, Florida
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 9, 2014

My family and I stopped here for the night during our moving trip. The nice thing was that we were given a large suite with a bedroom, living room, and kitchen. That was a bit unexpected and definitely increased the value of the reservation. However, for it being a Best Western, I was a bit surprised by how "unpolished" the... More 

Was this review helpful? Yes
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

We apologize for the experience you had and would like for you to give us another chance since we are under new management and have new front office staff . Please accept our sincere apology and we look forward to your next stay with us. More 

Louisiana, United States
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 9, 2014

This hotel was musty, old and hot...When we drove up there we heard the train and addressed it with the front clerk and she told us that we would not hear it WRONG we heard it all night. The beds were hard and we were HOT all night long.. The lobby, elevators, halls and rooms were all Hot and Miserable..We... More 

Was this review helpful? Yes
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

Thank you for staying recently at the Best Western Chateau suites Shreveport. I am very sorry your stay was a disappointment. I have addressed your concerns and experience with the entire hotel team so we can ensure they will not happen again. Our team works very hard and strives to exceed expectations every day and we are sorry we fell... More 

Shreveport, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 1, 2014

The hotel was very dated. Location was good overall, close to several tourist attractions. In my opinion, it was ok for the price, just ok nothing flashy or memorable. It served its purpose for my visit..

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

Thank you for staying recently at the Best Western Chateau suites Shreveport. I am very sorry your stay was a disappointment. I have addressed your concerns and experience with the entire hotel team so we can ensure they will not happen again. Our team works very hard and strives to exceed expectations every day and we are sorry we fell... More 

1 review
2 of 5 stars Reviewed July 29, 2014

Rooms were less than clean with a great deal of mold in the bathroom, and serious maintenance issues i.e. toilet leaking on the floor, toilet seat about to fall off, and shower control nearly impossible to adjust.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

Thank you for staying recently at the Best Western Chateau suites Shreveport. I am very sorry your stay was a disappointment. I have addressed your concerns and experience with the entire hotel team so we can ensure they will not happen again. Our team works very hard and strives to exceed expectations every day and we are sorry we fell... More 

1 review
2 of 5 stars Reviewed July 28, 2014

Check in on a busy Friday night was unacceptable.....Besides the fact there was NO AIR CONDITIONING AT ALL in the lobby, the poor clerk was trying to train a new girl, check a long line of people in, answer phones, and listen to complaints of other patrons all by herself.....There should have been another clerk to check folks in and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

Thank you for staying recently at the Best Western Chateau suites Shreveport. I am very sorry your stay was a disappointment. I have addressed your concerns and experience with the entire hotel team so we can ensure they will not happen again. Our team works very hard and strives to exceed expectations every day and we are sorry we fell... More 

San Bruno, United States
1 review
1 of 5 stars Reviewed July 28, 2014

Let me be short: When I was there, drugs dealing was going on in the room across the hall. For the rest accommodations OK, but position between major roads and neighborhood not so nice. The room itself was clean, and I suppose if there were no dealing going on the place would suffice.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

Thank you for staying recently at the Best Western Chateau suites Shreveport. I am very sorry your stay was a disappointment. I have addressed your concerns and experience with the entire hotel team so we can ensure they will not happen again. Our team works very hard and strives to exceed expectations every day and we are sorry we fell... More 

Natchitoches, Louisiana
1 review
1 of 5 stars Reviewed July 27, 2014 via mobile

I recently stayed at this horrible hotel beginning of June with my parents. When we got there the man who looked like he was the manager checked us in and did not smile or tell us where our room was. He asked for my employee sheet and gave me the key to a room that we had no idea where... More 

Was this review helpful? Yes
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

Thank you for staying recently at the Best Western Chateau suites Shreveport. I am very sorry your stay was a disappointment. I have addressed your concerns and experience with the entire hotel team so we can ensure they will not happen again. Our team works very hard and strives to exceed expectations every day and we are sorry we fell... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 25, 2014

I reserve a non smoking room got a smoking room. I reserved on the best western website a day before my family stay. I call the front desk on 07/21 to tell that I will do late check in since we are town to visit my uncle family. When I check in, clerk said that they are overbooked and the... More 

Was this review helpful? Yes 1
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

Thank you for staying recently at the Best Western Chateau suites Shreveport. I am very sorry your stay was a disappointment. I have addressed your concerns and experience with the entire hotel team so we can ensure they will not happen again. Our team works very hard and strives to exceed expectations every day and we are sorry we fell... More 

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