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BEST WESTERN Chateau Suite Hotel

3.0 of 5 201 Lake Street, Shreveport, LA 71101-3737
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BEST WESTERN Chateau Suite Hotel
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BEST WESTERN Chateau Suite Hotel
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212 reviews from our community

Traveler rating
    46
    46
    25
    38
    57
See reviews for
56
57
12
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for BEST WESTERN Chateau Suite Hotel
See the most recent reviews
houston, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 14, 2014

This is an conveniently located hotel, The front desk and the breakfast attendant very helpful and extremely polite. We like the room service and comfortable bed at this location we enjoyed the size of space that was available, I will both recommend and stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

Thank you for being a valued guest. Your comments have been forwarded to higher management an we appreciate your business and hope that you would continue to stay with ust the next time you are in Shreveport, La Again, thank you! More

Mississippi
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 13, 2014

I stay at this hotel every year for the Red River Revel. I am an artist and it is close enough for me to walk back an forth every day. Very convenient. Hot breakfast in the morning. Nice staff. They are working to update it and the bathrooms are good, linens on bed good. there are just little bits and... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

Thank you for staying with us! We hope that you will choose us next year. We really appreciate your business. Have a great year. More

PLANO, United States
1 review
2 of 5 stars Reviewed October 5, 2014

My daughter and I were in the king sized bed of room 416-418. The walls are very thin, and we were kept up all night by a group or groups of folks playing loud music ALL night long. We called the desk twice. The sheets on our king bed were very thin.. The 3 bath towels we had for the... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

First and foremost we want to apologize for any inconvenience during your stay and we want to ask that you give us another try with your future reservations. We are here to help. Please excuse our ongoing upgrades. More

Houston, Texas
Top Contributor
52 reviews 52 reviews
21 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed September 29, 2014

Had a one night stay at the hotel for a quick casino trip. Basic hotel and amenities. Room is old and showing wear along with areas that need to be cleaned. Hotel had a free shuttle to the casinos that runs from 7 am - 11 pm which was nice. Basic breakfast in the morning that was on par with... More

Was this review helpful? Yes
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

We apologize for the experience you had and would like for you to give us another chance since we are under new management and have new front office staff . Please accept our sincere apology and we look forward to your next stay with us. More

Texarkana, United States
1 review
5 of 5 stars Reviewed September 19, 2014

I have stayed here twice and both were great, the location was really good wonderful experience at this hotel room was spacious, clean and comfortable. The front desk was very professional and kind upon check-inn and check out time. The complementary breakfast was very good with a wide variety of standard breakfast items which were freshly prepared and plentiful. I... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

Thank you for staying with us! We appreciate and value you as a guest. Please call us to make your future reservations an we can assist your futher. Again , thank you! More

Houston, United States
1 review
4 of 5 stars Reviewed September 19, 2014

We stayed two nights while attending a festival. The location was perfect, less than a 10 minute walk from the River Park. The hotel itself shows its age, but the staff was nice and the room was clean and comfortable. There was a mini-fridge and a microwave in the room, although the microwave had to be moved to plug it... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

Thank you for being a guest of ours. We do apologize for the recent upgrades to the property that may cause for some inconveniences but we lover the property so much that we have give her some loving care and we are still in the process of doing so... Thank you again for your review. More

Draper, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 11, 2014

Generally nice hotel: good beds, clean updated bathrooms, flat screen TV, nice workspace with comfortable adjustable chair. The room had a nice armchair and ottoman too. The breakfast was very nice with scrambled eggs and sausage, waffles, lots of coffee and juice choices, pastries, fruit, etc. Carpets could use a cleaning

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

Thank your for your stay with us . We value all of our guest and appreciate your review. Please let us know if three is any future reservations we can make for you. More

Jacksonville, Florida
Contributor
12 reviews 12 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed September 6, 2014

I have stayed at this hotel in the past, and found it to be a nice place to stay and a decent value for my money at the time. On my last stay there on 8-31-14 I came away highly disappointed and unable to recommend this hotel to anyone if my room was in any way indicative of the remainder... More

Was this review helpful? Yes
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

We apologize for the experience you had and would like for you to give us another chance since we are under new management and have new front office staff . Please accept our sincere apology and we look forward to your next stay with us. More

Edmond, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 4, 2014

Have international and national travel experience. My stay was indeed a pleasant surprise. The quality of our suite and the morning breakfast offerings were equal to that of "five star" (very expensive) sites.

Review collected in partnership with Best Western

Was this review helpful? Yes 3
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

Thank you for being a valued guest and we appreciate your review..please call and let us know if we can make your future reservations. More

2 reviews
2 of 5 stars Reviewed September 4, 2014

Once a luxury, the place where the Rock Stars stayed, now just an old hotel. There is so much potential for this hotel that is full of character and it is sad to see it deteriorated. I attempted to explain to Priceline that this is not a 3-star hotel, but was ignored.

Was this review helpful? Yes
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

We apologize for the experience you had and would like for you to give us another chance since we are under new management and have new front office staff . Please accept our sincere apology and we look forward to your next stay with us. More

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Additional Information about BEST WESTERN Chateau Suite Hotel

Address: 201 Lake Street, Shreveport, LA 71101-3737
Phone Number:
Location: United States > Louisiana > Shreveport
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Chateau Suite Hotel 3*
Number of rooms: 101
Reservation Options:
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Also Known As:
Best Western Chateau Hotel Shreveport
Best Western Shreveport
Shreveport Best Western

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