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Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel

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Traveler (13)
Dining (9)
Room & Suite (9)

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About

#21 of 39 hotels in Shreveport
Location
4.0
Cleanliness
3.0
Service
3.7
Value
3.2
Welcome to the best option for service and comfort in the Shreveport and Bossier City area. As the newest addition to the IHG family in Northwest Louisiana, Holiday Inn Express & Suites Shreveport Downtown offers all the modern amenities that travelers need including complimentary wireless high-speed internet, available meeting space, and after a long day a refreshing dip in our pool may be just what you need.Enjoy our complimentary Start Fresh Express Breakfast featuring our famous cinnamon rolls, and plenty of hot, cold and healthy choices. Explore the local Red River District and Louisiana Boardwalk for some of the finest cuisine Louisiana has to offer. Just walking distance to Festival Plaza featuring attractions including Shreveport's largest festival, Red River Revel. Conveniently near casinos such as El Dorado, Sam's Town, Margaritaville, and Horseshoe. Looking for a little retail therapy?
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Meeting rooms
Convenience store
Non-smoking hotel
24-hour front desk
Wifi
Breakfast buffet
Picnic area
ATM on site
Express check-in / check-out
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Bath / shower
Telephone
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
24Reviews0Q+A2Room tips
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Jessie P wrote a review Dec 2023
1 contribution
My family and I stayed at the hotel on 12-2-23 for a football champion playoff game. The hotel was completed booked with all the player, families and friends. Cecilia G was very friendly and showed GREAT customer service. Marcus the other customer person was not so friendly or helpful. I went to the front desk for assistance and Marcus did not acknowledge me present at all. I had to get his attention to get some assistance and he was not friendly at all. The hotel ran out of food for the breakfast due to the hotel being completed booked. They should have planned better for this event. Overall my stay was ok. Lakeisha Fields
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jennifer Boone, Owner at Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel
Responded Dec 7, 2023
Thank you so much for sharing your recent experience and staying with us for your football game. We are pleased that found Cece to be quite helpful and regret that your interaction with Marcus wasn't as pleasant. This truly seems out of character for him, and we will use this opportunity to coach and inspire him to always be his best self. Your feedback is very much appreciated, and we will also look into the situation with breakfast so that we can be better prepared for your next stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John K wrote a review Nov 2023
1 contribution
They are advertising that the hotel is stock and brand new it's Not also don't rent rooms with wet carpet. Stock the Market. Stock the breakfast buffet. Don’t have employees from Renaissance Hotel working Holiday Inn Brand, as a favor to a Holiday Inn employee. This employee was working the Breakfast Room by himself and he did not even work there. This was not good. The breakfast was cleaned out by 7:30am. No food, no nothing. This motel is worth about $30 dollars a night. Bathroom floors were not clean, front door didn’t open easily, and mini fridge leaked water on floor. And it states that it's under new management but this was the worst hotel stay ever. The last couple reviews is coming for the people that works there.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Stay away
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel
Responded Dec 2, 2023
Hi John K, We appreciate you choosing the Holiday Inn Express And Suites Shreveport - Downtown for your leisure stay. Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. I have sent you a private message to discuss this further. I hope we'll remain your dependable choice, as we promise to make your stay more memorable and exciting. Yours in hospitality, Melissa P Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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operatenor70 wrote a review Nov 2023
Dublin9 contributions
My wife and i flew in from England and were were in Shreveport to visit our American friend and my wife booked this hotel for us to stay in. From the very moment we arrived, we were treated very well at the desk, by Marcus. We were directed to our room and upon opening the door, we were very happy with what we found and sleeping soundly was never a problem; i could have given a 5 stars for that alone. Next morning, we attended the buffet style breakfast, to which we enjoyed and were politely greeted by staff and other occupants, which was very friendly and a great start to each day. As part of our Louisiana stay, we booked to go to New Orleans, for 2 nights and the very lovely Taj on the desk, was extremely friendly and gave us advice from the city she is from. Her skills as a real people person are indeed a credit to the hotel. Overall; all the staff from the desk, the breakfast room and the housekeeping were just great and this made our stay, in the top 10 hotels to stay in, throughout our worldly travels. I mentioned Marcus and Taj, because they are the names we knew and we dealt with the most, but everyone was just refreshingly great. Thankyou all.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jennifer Boone, Owner at Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel
Responded Nov 6, 2023
Dear operatenor70: To know that you were shown the essence of genuine Southern hospitality in every aspect of your stay makes our happy, hospitality-loving hearts SOAR! Thank you for sharing your experience and especially for your mention of Taj and Marcus. We will be sure to share this will all of our Holiday Inn Express & Suites Team to continue to inspire each one to take care of all of our guests with this same manner of care and selfless giving. We appreciate you staying with us and hope that you enjoy the rest of your travels in Louisiana and beyond.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Heather F wrote a review Oct 2023
1 contribution
Very comfortable room and it was very clean. Free breakfast was good. Front desk person that welcomed me was really friendly too. I can’t remember her name. I will stay again next time I come here for work.
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Date of stay: October 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jennifer Boone, Owner at Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel
Responded Oct 26, 2023
Thank you G3655DJheatherf! We are under new management effective 4/1/20232 and we are happy to see that you enjoyed your stay and found our service and accommodations to exceed your expectations. Your intent to return again means the world to us and we look forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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macc n wrote a review Oct 2023
Bossier City, Louisiana14 contributions6 helpful votes
I stayed at this hotel for the majority of a week in early October. I was in town for business and the location was convenient & the amenities were perfect. I coordinated with Jennifer from sales, she handled everything for me. I will 100% book here again.
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Date of stay: October 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jennifer Boone, Owner at Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel
Responded Oct 25, 2023
It was great having you and your crew with us, Maccn2016! We look forward to welcoming you back next time a project brings you to town and appreciate you taking the time to refer future IHG travelers to us! Take good care until we see you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Trav3L3R wrote a review Oct 2023
United States1 contribution1 helpful vote
Pleasantly surprised! I was warmly greeted by staff and found the place to be nothing like past reviews. I’ve been told they are under management and it shows. My room was clean. Value for price was great and it was convenient to the event I attended Downtown.
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Date of stay: October 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jennifer Boone, Owner at Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel
Responded Oct 25, 2023
It's always a pleasure to have another Jennifer B stay with us! Thank you for choosing our hotel and sharing your experience. We certainly are convenient off I-20 and to businesses located in Downtown Shreveport including the Shreveport Convention Center. Let me know next time you are in town so we can get a photo of the two Jennifer B's!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Belinda5 wrote a review Sep 2023
Oklahoma82 contributions12 helpful votes
The staff was very friendly. Conventionally located near the casinos. We were able to take a short Uber ride to casinos. Not sure why the reviews are so bad but we had a good experience. Room was clean. There was never a time that we didn’t feel safe.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jennifer Boone, Owner at Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel
Responded Sep 19, 2023
Thank you so much, Belinda5! We are an experienced Management Company that recently took over the contract for this hotel. You have made us jump for joy by sharing your positively memorable experience. Your acknowledgement of clean rooms and hospitable staff inspires us stay the course with our focus and commitment to our guests. We look forward to welcoming you again and thank you for recommendation!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joel G wrote a review Dec 2022
Orlando, Florida27 contributions8 helpful votes
We arrived at the hotel around 7:30. The first room (311) we went to looked as if it was occupied. It was filthy. When we entered the room it looked like someone was sleeping in the bed. We went back down to the desk. Was moved to room 500. The room was okay. But it was also filthy. We were so tired from work that day that we just went to bed. I showered the next morning and I used a towel on the shelf. It smelled like an ashtray so I used a different towel. When we were leaving and checking the room for our belongings we noticed that there was a homemade pipe on the shelf tucked in the back where the towel was that I had used. This homemade pipe still had marijuana residue. This explained why the towel smelled like an ashtray . We are platinum elite members and have never encountered this at an IHG property. Overall DO NOT STAY HERE unless you want to run the possibility of having paraphernalia in your room unknowingly.
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Date of stay: December 2022Trip type: Traveled on business
Room Tip: Do Not Stay Here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jennifer Boone, Sales at Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel
Responded Jun 2, 2023
Thank you for sharing your experience, Joel G. We are very sorry that your stay was so terrible. Please know that the hotel is now being managed by Dimension Hospitality effective 4/1/2023. You can view our portfolio of hotels at Dimensionhospitality.com to get an idea of the level of professional experience we bring to our hotels. Please know that we are working hard to provide our guests with the level of service and accommodations you would expect from your favored IHG Brand hotel. Should you travel to the area in the future, please call me once you have made your reservation so that I can ensure that everything is just right for your stay. We want nothing more than to earn your trust back. We appreciate you remaining a loyal IHG One Rewards Platinum Elite Member and hope to welcome you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kristi M wrote a review Apr 2022
2 contributions
Hello, I wanted to write a review of our recent stay in Shreveport. Upon arrival on 4/26/22 the staff who checked us in was friendly. Upon arrival in our room the room was dirty, sheets were turned back and not changed. We went back to the desk and they gave us another room and adjusted our room fee. Upon arrival to the third floor there were dirty towels left out on the floor by a room. We did not have hot water for showers the next morning. The floor by the elevator had a lot of spilled coffee that someone had thrown towels over and the coffee was dried up with a wet mop sign up. The towels from the night before were still out in the hall. The front desk was notified of these things and the ladies response was I told them to reset the hot water. Another couple who was on the elevator stated they didnt have hot water either. The hotel should have made these things right. I will not stay at this hotel again.
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Date of stay: April 2022
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jennifer Boone, Sales at Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel
Responded Jul 17, 2023
Thank you for sharing your experience, kristim379. Attention to detail, cleanliness and comfortable accommodations are important when choosing a hotel and we are sorry this was not your experience in April 0f 2022. Please know that the hotel is now under experienced management and building a team to provide a positively memorable experience is of our highest priority. We hope that you will return again so that we can share with you the progress we are making.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brenda K wrote a review Mar 2022
6 contributions5 helpful votes
NEVER AGAIN! It appeared druggies were hanging around out front! It was dark and I was traveling with my sister and we were exhausted. We felt this had to be an OK place because it had the IHG brand attached. That was my first mistake! First, ghetto area! Old motel with cosmetic work! Blood on wall in bathroom. Tissue holder almost off wall. Walking in room the smell took my breath! Smells like dirty feet! Six hours after trying to sleep and believing I would get used to the smell, it still stinks. One good note… The beds are comfortable. The floors are filthy looking!!!!!! Just don’t stay here! Surprised and disappointed! Can’t wait till daylight to get the hell off it lol r here!!!!
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Date of stay: March 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Other at Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel
Responded Apr 7, 2022
Hi 56brendak, Thanks for your review and for staying with us. We offer brilliant basics and a little more where it matters most. I am sorry for the letdown during your stay. I have alerted the hotel management about your concerns and have also sent you a private message to obtain additional information. Again, thanks for your feedback. t might not have been a great stay, but I hope you will give us another chance to bring back that faith in us. Sincerely, Connie D Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$82 - $141 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western chateau hotel shreveport, best western shreveport, shreveport best western
FORMERLY KNOWN AS
BEST WESTERN Chateau Suite Hotel
LOCATION
United StatesLouisianaShreveport
NUMBER OF ROOMS
101
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOLIDAY INN EXPRESS & SUITES SHREVEPORT - DOWNTOWN, AN IHG HOTEL $87 ($̶1̶3̶9̶) - Prices & Reviews - LA

Frequently Asked Questions about Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel?
Nearby attractions include Louisiana Boardwalk (0.6 miles), Margaritaville Resort Casino (0.7 miles), and Shreveport Aquarium (0.3 miles).
What are some of the property amenities at Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness center.
Which room amenities are available at Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel?
Top room amenities include air conditioning, a refrigerator, and blackout curtains.
What food & drink options are available at Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel?
Conveniently located restaurants include The Blind Tiger Restaurant, Jack Binions Steak House, and Saltgrass Steak House.
Are there opportunities to exercise at Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel?
Yes, guests have access to a fitness center during their stay.
Is Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel located near the city center?
Yes, it is 0.9 miles away from the center of Shreveport.
Which languages are spoken by the staff at Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel?
Many travelers enjoy visiting Caddo Parish Confederate Monument (0.4 miles), Historic Haunts of Shreveport (0.4 miles), and Historic 1926 Caddo Parish Courthouse (0.4 miles).
Is Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.