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BEST WESTERN Chateau Suite Hotel

3.0 of 5 201 Lake Street, Shreveport, LA 71101-3737
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BEST WESTERN Chateau Suite Hotel
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BEST WESTERN Chateau Suite Hotel
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212 reviews from our community

Traveler rating
    46
    46
    25
    38
    57
See reviews for
56
57
12
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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New Orleans, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This Best Western hotel is located centrally in down town, hotel is close to everything as we needed, All Staff was very friendly with us specially driver Kevin very helpful he knows the town very well, hotel room was clean and big, breakfast was good much better than we expected. We will definitely recommend this hotel and will stay again... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

Thank you for your feedback . We welcome all feedback as it is a way for us to know everything that we might need to change or keep in tact. Your comments have been forwarded to our higher management. The next time you are in the Shreveport Area please call us to make your future reservations. More

Pottsboro, Texas
Contributor
20 reviews 20 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Hotel is in need of complete upgrade. When we got to our room we had no towels, wash clothes, or shampoo. Was told they were out of shampoo. We were told at check in that breakfast was from 6-10, when we went down the next morning at 9:15 everything was gone. The front desk said that a memo had come... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

Thank you for your feedback. Your comments have been sent over to our management team for review. We are actually under renovations at this time since we now have new owners that are giving the property some much needed love in upgrading. We do thank you for choosing our property. I am sorry that your visit with us was not... More

Dallas, Texas
Top Contributor
68 reviews 68 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 3 weeks ago

One of he worst hotels rooms I have seen! We were traveling home by car because I had an accident on vacation and was in a wheelchair. Very long trip with multiple stops. Called ahead to ensure handicapped room available. Worst handicapped room ever. Could not get the wheelchair through the front door of room. Scraped foot of bed and... More

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Loganville, United States
2 reviews
1 of 5 stars Reviewed 3 weeks ago

The “suite” was clearly once two adjoined room. There was a great deal of wasted space. The remote for the TV in the living area was missing. Not that I would have watched TV out there anyway, because the picture was very fuzzy. I did find the remote later, under the couch. The only hospitality item in the bathroom was... More

Review collected in partnership with Best Western

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1 review
3 of 5 stars Reviewed 4 weeks ago

The facility is QUITE OLD can dark/dim/dingy overall...While my specific accommodations had the layout I needed (full kitchen) for a great price not getting the 'housekeeping' services/items that I requested several different times, NOR a call/response from management about a question concerning continued/daily debits to my American Express card that no one at the front desk could answer, really were... More

Review collected in partnership with Best Western

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Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

Thank you for your feedback. I want to apologize that you did not get any response for your issue. You are important to us , so please give us a call and ask for our general manager and you can also email our general manager if that is a more convenient way for you to receive a resolution to your... More

Mena, United States
2 reviews
2 of 5 stars Reviewed 4 weeks ago

The room smelled musty and wierd. The carpet didn't look very clean. There was mildew in the grout in the shower. The service people and shuttle were great. The location was good and it was easy to get back to our highway. The breakfast was great too.

Review collected in partnership with Best Western

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1 review
1 of 5 stars Reviewed 4 weeks ago

Non-smoking suite not clean.. given stuffy smoke filled suite with roaches in bathroom and on the kitchenette wall...toilet running loudly...dirty wall... no remote ... given another room with door that had to be forced open each time to enter, bed propped up on a Bible, ants in the room, given glass cleaner to spray the ants, broken machine, told that... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

Please excuse our mess as we are under renovations and we do value you as a guest. We are trying to show our hotel lots of love and care because we have heard the response from the guest and want to to make it better. Please accept our sincere apologies and we look forward to you trying our hotel again. More

Tucson, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 22, 2014

The room featured torn, worn, fraying carpet, there was mold all under the window and HVAC unit, the sheets were torn, the luggage carts were falling apart, and the there is constant rumbling and vibrations from the nearby rail yard.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

We sincerely apologize for the inconvenience that you experienced during your stay here . Your information has been sent to our corporate office and we value you as a guest. We are under renovation an will be completing it real soon. We hope that you try us again in the future. More

Allen, Texas
Contributor
17 reviews 17 reviews
3 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 21, 2014

This was a last minute booking through priceline. This hotel is very clean and comfortable rooms. Close to the casinos and highways. The room was spacious. The king bed left lots of room around it. The breakfast was delicious.

Was this review helpful? Yes 1
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

Thank you for staying with us and we hope that in the future you stay with us again. We are acutally renovating the property. Thank you for being a great guest and please sign up for best western rewards to ensure more specials and discounts with your future visits. More

New Orleans, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 17, 2014

I have stayed at the Best Western Chateau Downtown Shreveport for the past 5 years for my business trip for the annual Red River Revel Art Festival. I like this hotel because the rooms are nice & clean and they have a good hot breakfast. This is my main draw to the hotel. This last trip the hot water was... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

Thank you for being a great guest and always choosing us. We actually completed an upgrade in our plumbing system so hopefully you will stay with us again. This year we are trying to upgrade everything in the hotel so that our great guest like yourself will have a more enjoyable experience upon your next stay with us . We... More

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Additional Information about BEST WESTERN Chateau Suite Hotel

Address: 201 Lake Street, Shreveport, LA 71101-3737
Phone Number:
Location: United States > Louisiana > Shreveport
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Chateau Suite Hotel 3*
Number of rooms: 101
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Also Known As:
Best Western Chateau Hotel Shreveport
Best Western Shreveport
Shreveport Best Western

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