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All 36 Shreveport hotels

BEST WESTERN Chateau Suite Hotel

3.0 of 5 Hotel   |   201 Lake Street, Shreveport, LA 71101-3737
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46%
Ranked #30 of 36 hotels in Shreveport
A recent review
3 of 5 stars reviewed 1 week ago
Gwen B United States
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  • Reviews (174)
  • Photos (122)
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174 people have reviewed this hotel

Traveler rating
    41
    38
    21
    29
    45
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46
50
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24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
1 review
1 of 5 stars Reviewed 3 days ago NEW

I reserve a non smoking room got a smoking room. I reserved on the best western website a day before my family stay. I call the front desk on 07/21 to tell that I will do late check in since we are town to visit my uncle family. When I check in, clerk said that they are overbooked and the... More

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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

poor service, old-very dated, not very clean. The sofa bed is worthless and had to go with out a pillow because there was not one in the room and the front desk did not have any. The king bed was ok but the pillows were lumpy.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
United States
1 review
3 of 5 stars Reviewed 1 week ago

The hotel looks great, the rooms are okay. They just need to clean the carpet and the furniture. Get rid of that old smelly carpet and replace your cloth chairs and couches with leather furniture. I would only come back if you took better care of your rooms. They ran out of breakfast and I got there in plenty of... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Wichita, Kansas
1 review
5 of 5 stars Reviewed 2 weeks ago

Extremely pleasant stay. Front desk staff was very helpful in helping us find a nice place for dinner. Room was clean and secure. Location was convenient to the interstate highways and easy to get to.

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Baton Rouge, Louisiana
Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I am a Best Western Rewards member. This was the worst Best Western I've ever stayed at. Samuria at the front desk was nice over the phone and booked my family (sons ages 7&9) a room on July 4th. However, that came with a cost. The kind size bed did not have a cover on the box spring, was uncomfortable,... More

Was this review helpful? Yes 1
Forest, Ms.
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

If you want cold showers and staff that do not care stay here. They will discount $20.00 per night for the cold showers. Be careful of the water at the top of the stairs on the 2nnd floor. unless you want to fall down the stairs. Or maybe you can mop the floors for them.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The hotel was dirty. The pool was green and had lots of trash and bugs. Our room had mildew in the shower. There was no hot water for over 6 hours on the Saturday we stayed, forcing us to shower with cold water. We went to report the issues with the front desk staff, only to have Jeanette, one of... More

Was this review helpful? Yes 2
1 review
1 of 5 stars Reviewed 4 weeks ago

The hotel has busted showers, no hot water and a green pool. When I asked about hot water Jeanette laughed! She is the front desk attendant. She did inform us the "manager" only works 5 days per week. Whomever does the staffing at their slumdog hotel needs a raise! When things go south don't make repairs just hire Jeanette she'll... More

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West Monroe, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

The hotel was dirty and the customer service was lacking. The pool was green and dirty. The shower were full of mildew. There wasn't any hot water for an entire day. Staff didn't care. I asked the front desk clerk when the hot water would be repaired and she was very rude and sarcastic. She basically heckled everyone with sarcasm... More

Review collected in partnership with Best Western

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AMARILLO, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

We were on a kill time trip and each day we changed our minds to move on to another city keep putting off traveling so just stayed at this Motel. The clerks were very nice and the room was very well worth the price. One of the best rooms we have stayed in. We will go back if in that... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Jmaiden, Director of Sales at BEST WESTERN Chateau Suite Hotel, responded to this review

Thank you for choosing The Best Western Chateau Suites Shreveport Hotel and thank you for taking the time to give us this feedback, We look forward to your next stay with us. Have a terrific Summer! More

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Additional Information about BEST WESTERN Chateau Suite Hotel

Address: 201 Lake Street, Shreveport, LA 71101-3737
Phone Number:
Location: United States > Louisiana > Shreveport
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Chateau Suite Hotel 3*
Reservation Options:
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Also Known As:
Best Western Chateau Hotel Shreveport
Best Western Shreveport
Shreveport Best Western

122 photos of this hotel

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Other (18)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Conveniently located in downtown Redriver business & casino district of Shreveport, LA. Hotel Amenities:• Complimentary Southern style full hot buffet breakfast Complimentary shuttle service within a 3 mile radius of our facility including all area casinos, the Louisiana Boardwalk and Shreveport Downtown & Regional Airport between 8:00 a.m.& 10:00 p.m. •Outdoor pool (seasonal) •24 hour extended exercise facility •Full kitchen with 2 toom suites available •24 hour front desk service •Complimentary USA Today Newspaper (M-F) •12 hr turnaround dry cleaning service available (M-F) •Guest laundry facilities on site •Safe deposit box available at front desk Guest room door locks •32" LCD Flatscreen satellite televisions in every room •In-room mini/snack bar vending •Multiple elevators for convenience •Ice / vending machines •Complimentary parking on site •Fax services at nominal charges• Photocopy services at nominal charges •Meeting rooms available for conference services •Exhibit services • •Large business center with complimentary internet •Complimentary wireless internet access •Corporate direct billing service available. ... more   less 
Number of rooms
101

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