Checked in at 6:30. Cable didn't work, ice machine didn't either.Chair at the desk/workstation had a huge hole with the padding ripped out. But we were tired and hungry so we went out for a quick bite.When we got back and turned down the bedsheets we discovered dozens of dead bugs ; by 9:30 we were outta there.The front desk... more

We had never stayed in a Best Western Richmond Suites hotel. We were very pleasantly surprised. The room as clean and very spacious. It had a kitchenette, living room area, and a separate room for the bedroom, along with a little patio outside. The breakfast provided each morning was very good. We enjoyed the tennis courts, and had it been... more

The front desk staff was rude and unfriendly. Watch out if you are using any type of a discount service (like priceline, Corp lodging Etc) They will treat you like second class citizens. I personally stopped in the night before to check a room out and to book 3 night’s stay starting the next day. I told the clerk that... more

I arrived about 9:00 pM at this hotel. The first room I got, the A/C worked great but the fan motor made a loud whirring noise and the room smelled foul and musty and moldy. So I called the front desk to request a room change. The lady was somewhat rude about it. I got a room change and the... more

Went to Shreveport for a taekwondo tournament with friends. My friends stayed in a double room suite-bathtub didn't drain and there was a tremendous amount of noise because their room was close to a casino. My room was okay. Bed was comfortable, but nothing much as to write home about. It almost looked liked the hotel was doubling as an... more

Nice room, but service was terrible. Tried to check in a 2:55pm which seemed a reasonable time for check-in. Was kept waiting until 3:20pm when I was told the room was finally ready. At this time, the hotel was almost empty. There was hardly a car in the parking lot. Was told I did not need a roll-a-way bed because... more

My fiance and I were on our way from southeast Louisiana to Dallas, TX for New Year's and ran into a bad traffic situation in Monroe which put us on the road late at night. Since we were tired, we decided to stop in Shreveport for the night and continue on the next morning. We had previously stayed at Sam's... more

To start off, as soon as we opened the door to the room there was a very foul smell, a complaint was made to the front desk, house cleaning did spray and it covered the smell for a little while, but it returned. Later that night, the culprit was found, apparently a former guest had spit chewing tobacco on the... more

I always stay at this hotel when I am in Shreveport, especially when I am flying from there. It is such a clean comfortable place to stay. They have a wonderful breakfast buffet which is included. A free cocktail is also a nice perk. When I am flying out on a vacation, I leave my car here and take the... more