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Hilton Shreveport

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104 Market St, Shreveport, LA 71101
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Best prices for: 1 room 1 guest
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Hilton Shreveport
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Hilton Shreveport
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472 reviews from our community

Traveler rating
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    70
    46
    23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Texas
Top Contributor
117 reviews 117 reviews
19 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is the only good hotel in Shreveport as far as I can tell. Standard Hilton stuff. Nice work out facility. The thing that stands out is the food. Market 104 restaurant is good! They are clearly not playing off the Hilton company menu. The food was way better than typical hotel fare. Gumbo, red beans and rice and chicken... More 

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Birmingham, Alabama
Contributor
11 reviews 11 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed at this hotel in February after leaving Hot Springs, AR early because of a ice storm. They had a huge parking garage connected to the hotel. Our room was nice and the bed was comfortable. They had a shuttle that drove to all the casinos in town. It was raining that night so it was... More 

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Sawyer Michigan
Top Contributor
198 reviews 198 reviews
25 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Great staff, bathrooms need updating, still rust stains and bathtub faucets are in need of updating. Bar is great, breakfast staff are nice. Front desk people are great. Need a wind break on the roof top pool. New workout equipment last week.

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Oklahoma City, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

No water for 2 of 3 days. I did get one day reimbursed but not being able to take a shower before business meetings is really gross. Double charged my credit card and no manager on duty to fix the issue. Had to come back at the managers convenience to get issues resolved. I will never stay here again.

Review collected in partnership with Hilton Hotels & Resorts

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Richard L, Manager at Hilton Shreveport, responded to this review

Jameson D- Thank you for your review of our property. As a follow-up to our conversation, I apologize you experienced a problem with water in your guestroom and that your debit card was over authorized at the time of check-in; however, I am pleased that we were able to correct this error to your satisfaction. I appreciate that based on... More 

Jackson, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

From the time we arrived on Sunday 3/22/15 until we departed on 3/25/15, the entire staff were polite, helpful and most professional. we did not have any problems. I would highly recommend this property, whether business or pleasure.

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Richard L, Manager at Hilton Shreveport, responded to this review

Connie C- Thanks for staying with us at the Hilton Shreveport and more importantly for your positive feedback. We are excited that you had such a positive experience and found our associates to be polite, helpful and most professional. We appreciate your business and look forward to welcoming you back soon. Richard Lamperti Director of Operations More 

Tyler, Texas
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 3 weeks ago

We have traveled to this hotel on numerous occasions with all of them ending in disappointment. The only reason we stay here is for the convenience to the convention center. I do not know if they are incapable of doing their jobs or just grossly understaffed. We stay with Hilton approximately 50 times a year and this is the one... More 

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Richard L, Manager at Hilton Shreveport, responded to this review

munchbugyc0c0- Thank you for your review. I appreciate your feedback and sincerely apologize that you were disappointed with your stay. I have reviewed your comments with our team so that we can continue to focus on improving our overall guest experience. Thank you for your kind words regarding the bell and valet crew, especially Chandler. I will personally thank him... More 

DeRidder, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

A beautiful and comfortable hotel attached to the Shreveport Convention Center for amazing convenience! Features in-house coffee shop, bar, and restaurant. Easy - though not free ($10/day for valet or $5/day for self) - parking.

Review collected in partnership with Hilton Hotels & Resorts

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Don C, General Manager at Hilton Shreveport, responded to this review

Dear Erin C. Thank you for taking the time to complete a tripadvisor review from your current stay. I am pleased to see that you enjoyed the amenities of the hotel in addition to our proximity to the Convention Center. Be assured that we have reviewed your comments with our entire staff. I hope that when your travel plans bring... More 

Lafayette, Louisiana
Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for a conference and I was supremely delighted with the Shreveport Hilton. It was incredibly convenient to be adjoined to the Conference Center and be able to go into our rooms as needed. The Hilton Shreveport was extremely plush and comfortable. I will absolutely book my next trip to Shreveport there. The staff was friendly and welcoming. Everything... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Richard L, Manager at Hilton Shreveport, responded to this review

Emma G- Thank you for your positive review of our property. I am pleased that you had a most enjoyable experience while our guest and found the hotel and guestrooms to be plush and comfortable and our associates were friendly and welcoming. Thank you for your business. We look forward to welcoming you back to Hilton Shreveport as our guest... More 

Hammond, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Poor stay and the rooms will not be clean. I have never stayed in a room and not have it clean when I check-in. Check-in is at 4pm and I arrived around 4:30 or 5pm, and to my surprise, hotel staff told me that there were no clean rooms and I needed to wait about 45 minutes before one would... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Richard L, Manager at Hilton Shreveport, responded to this review

Ramon W.- Thank you for taking the time to provide us with feedback about your recent visit to Hilton Shreveport and I appreciate you responding to my call. As a follow-up to our phone conversation, I apologize that you experienced a delay at the time of check-in because your requested room type was not available at the time of your... More 

Fort Worth, Texas, United States
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have been staying here on business and I just had to share how great a property this is. Ms. Ava at the front desk is wonderful and a true problem solver. The manager, Don Cook, has a letter in every guest room with his personal e-mail and cell phone. I had an issue with room service and while Ms.... More 

Was this review helpful? Yes
Don C, General Manager at Hilton Shreveport, responded to this review

Dear Doug S. Thank you for taking the time to complete a tripadvisor review from your current stay. I thank you for taking the time to complete such a kind review. I am fortunate to have a great staff that truly embraces what Customer Service is all about. They understand as well at times things do go wrong and how... More 

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