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Residence Inn Shreveport Airport

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4910 West Monkhouse Drive, Shreveport, LA 71109
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Residence Inn Shreveport Airport
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Residence Inn Shreveport Airport
Residence Inn Shreveport Airport
Residence Inn Shreveport Airport
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62 reviews from our community

Traveler rating
    24
    22
    11
    3
    2
See reviews for
22
10
3
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Residence Inn Shreveport Airport
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Colleyville
Top Contributor
74 reviews 74 reviews
36 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 11, 2014

The hotel is the only extended stay hotel near the airport and both the hotel and people are nice. The rooms are nice and roomy but some of the fixtures in the room are showing their age. I found the location very good for both an airport location and making sales calls in the Texas and Louisiana area. The breakfast... More 

Was this review helpful? Yes 1
Dallas, TX
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed April 12, 2014

Let me first say that the staff woman at the front desk was incredibly friendly and warm. I checked in at 10 pm after a long road trip. She was great -- she should get a raise! Other than that, this is probably the worst Residence Inn I've ever stayed at and probably the second worst Marriott ever. And that's... More 

Was this review helpful? Yes 2
cathyp68, General Manager at Residence Inn Shreveport Airport, responded to this review

Dear Wanderer888, Thank you for taking the time to post your comments on your stay at the Residence Inn Shreveport. I am truly sorry that your experience with us was un-favorable. We take great pride in our positive customer scores on cleanliness, service and safety and follow all Marriott standards. I apologize that we did not meet your needs. We... More 

Ardmore, Oklahoma
1 review
5 of 5 stars Reviewed March 5, 2014

this hotel is clean and nice. good area and great price. Had a double charge on our credit card that was reversed upon calling. All good. great for our family! Breakfast was good and the pull out couck was nice.

Was this review helpful? Yes
cathy p, Manager at Residence Inn Shreveport Airport, responded to this review

Wow I love it!! Thank you so much for taking the time to say such kind words about our hotel. My team loves it when we hear feedback from our guests, it's very motivating and makes us happy. I apologize for the billing error but I'm glad we were able to get it corrected quickly for you. We look forward... More 

Fort Worth, Texas
1 review
3 of 5 stars Reviewed February 18, 2014

Mostly as expected and adequate. Exhaust fan in bathroom very noisy. Needs replacement. Bed good, room clean and organized. Breakfast was lacking in that breakfast meat (sausage patties) were gone by 9:15am. All four coffee canisters were empty at 9:15am. Potato/sausage mixture was brought out to replace meat but was ice cold.

Was this review helpful? Yes
cathy p, Manager at Residence Inn Shreveport Airport, responded to this review

Dear Valued Guest, Thank you so much for taking time to respond to your recent stay with us. I appreciate you letting us know about the fan in your room. The issue was corrected immediately. I'm so sorry that we got behind on keeping the breakfast meats on the buffet. Valentines weekend ending up being a busier weekend than planned... More 

Houston, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 6, 2013

Stayed here 4 nights with 3 adults kids and their 2 small dogs. Carpet was stained with things other than pet mess (big red stain in living area). Bathroom counters not cleaned before we arrived. Dogs spilled water from their bowl on kitchen floor - when I wiped it up, it was obvious that the floor had not been mopped... More 

Was this review helpful? Yes 1
Addie B, Director of Sales at Residence Inn Shreveport Airport, responded to this review

Dear JillSmiterman- I want to apologize for the issued that occurred during your stay. We pride ourselves on upholding all Marriott Standards and will speak with Housekeeping and our F&B staff to get these problems resolved asap. I am glad to hear you were satisfied with our staff and hope that you will give us another try on your next... More 

Chicago, Illinois
Top Contributor
262 reviews 262 reviews
144 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed November 7, 2013

Two night business stay in Shreveport with an early flight out so I wanted to be near the airport. While I don't regret my hotel selection I learned that near the airport is not an issue in Shreveport. You can stay in town and probably reach the airport in 15 minutes. Regardless, I found this hotel to have customer friendly... More 

Was this review helpful? Yes
West Hartford, CT
Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 28, 2013 via mobile

Had a great one-night stay here with my wife and our seven-month-old son. I've been almost universally impressed with the staff service at Residence Inns lately, but this place was even better than most. Everyone on staff had a friendly greeting for us or asked if they could help with anything, from check-in, to the housekeeping staff we passed in... More 

Was this review helpful? Yes 1
cathyp68, General Manager at Residence Inn Shreveport Airport, responded to this review

Wow! Thank you so much for all the kind words regarding your stay with us in Shreveport. My team was so thrilled to read your review. As a Marriott Platinum card holder we know you travel A LOT and for you to take the time to recognize us is so special. We look forward to you and your families next... More 

New Orleans
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 20, 2013

The Residence Inn Shreveport Airport was a great stay for me! Shreveport has lots to offer but this hotel was exceptional! The front desk agents were super friendly and welcoming! The light evening meal with beer and wine was a great way to refresh after my long drive from New Orleans! The presentation was wonderful and clean! things that I... More 

Was this review helpful? Yes
Dallas, Texas
Contributor
16 reviews 16 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 3, 2013

This is a fairly trpical Residence In property. Breakfast was good, scrambled eggs and sausage with toast, fruit, juice. The location was convenient. The staff was extremely friendly and helpfull. Several lights I went out for a walk, and I felt safe. The area is a mix of rural/industrial with a seafood restaurant within walking distance.

Was this review helpful? Yes
Addie B, Director of Sales at Residence Inn Shreveport Airport, responded to this review

Dear David W- We are so pleased to hear your trip with us was satisfactory. Our staff's number one goal is to take care of our guests and to show great customer service so I am happy to hear that you felt as through they were helpful and accommodating to you. I hope that you will choose the Residence Inn... More 

shreveport
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 22, 2013

our insurance company recomended this place-we stayed for 3 months all was fine untill the last month of our stay.first let me note-the night time clerk micheal is great-he shuts down the wild poolside partys real fast-and they do get out of hand-alot of drinking alot of fighting alot of yelling just cant sleep at night,but hes not on every... More 

Was this review helpful? Yes 1
Addie B, Director of Sales at Residence Inn Shreveport Airport, responded to this review

Dear LeslieB, Thank you for your comments. We sincerely apologize for the inconvenience you were caused during your stay. I can assure that the Residence Inn is not a party hotel and we do uphold the Marriott standards. We took care of the situation you mentioned and appreciate you bringing it to our attention while you were in house. If... More 

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