Upon my immediate arrival, the woman checking us in was extremely RUDE. has no idea what customer service is AT ALL. But this was the standard for this hotel. Also, they do not reserve "non-smoking" rooms... it is just a request. So we were stuck with a VERY smoking room. They told us, they would send up this "AMAZING STATE... more

Had a wonderful stay at Eldorado for Spring Break. As usual the rooms were great and the staff was helpful. The gentleman at the check-in desk was very nice. We needed a rollaway bed and it was delivered 5 minutes after we entered our room, along with extra pillows, towels etc that we had requested. I love the Casino because... more

I stayed at the Eldorado when I was in Shreveport last weekend. I decided to go on a gambling trip with friends and we are glad we chose the Eldorado. The rooms are huge! The food is unreal! The service was great and the slots payed out well. I have been going to the Horseshoe for some years now, but... more

We stopped in Shreveport for the night as we were passing through from Texas to Mississippi. We did not stay at the Eldorado but visited the casino. The wife played the slots while I tried my luck at Roulette where I met a couple from Texas. Had a blast betting together. The staff at the casino was great. more

This was our second visit to this hotel. After the first visit, we received an invitation for 2 complimentary nights and 2 dinners at their restaurant The Vintage. We arrived about 2:30 and our room was not yet ready. We hung out in the casino for about 30 minutes and then went back and received our keys. All I can... more

We had two comp nights at the Eldorado and no wonder they were comps. We did not stay both nights we went home after one night. The sheets were so bad we had to request new ones. They looked a so dingy and old it was horrible. I was actually scared to use them and our pillows. I will say... more

July 25, I drove 5 hours to get to the Eldorado. I stood in line for 30 minutes to check in and was told they could not find my reservation and there was nothing available. The girl at the reservation desk was very rude and would not let me talk to anyone else. I finally gave up arguing with her... more

Decided to try this casino after so many glowing reviews from here and other sites. We didn't stay for long! After just 2 hours of play and half my gambling funds gone we took off for another place. I'm glad we did and I will never go back. more

The Eldorado surely knows how to treat their customers. My husband and I went for a quick getaway and boy did we get that and more. It couldn't have been better if we were in Vegas. Upon arrival, the hotel didn't have the regular king room we requested and upgraded us to a suite! It was lovely with a huge... more