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Hilton Garden Inn Shreveport

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5971 Financial Plaza, Shreveport, LA 71129
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Hilton Garden Inn Shreveport
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Hilton Garden Inn Shreveport
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361 reviews from our community

Traveler rating
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    50
    23
    26
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102
77
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128
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston
Top Contributor
234 reviews 234 reviews
84 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Check-in was easy ... very friendly and upbeat staff. Being a HH Diamond Member, they gave us a complimentary upgrade to a suite ... it was nice, but you could tell that it hadn't been renovated in a while, EXCEPT the bed, which was AMAZING!!! You have to be really careful getting in/out of their tub/shower ... it isn't level... More 

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Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Just check out of the Hilton Garden Inn. I was beyond disappointed this stay. By the way, this is my third stay at this hotel. I came for Taylor Swift's concert. Upon check in, there were no rooms available. Waited an hour still No room. This ruined all of my parties plans, and put us very behind. We had to... More 

Was this review helpful? Yes 1
Dallas, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

There was some sort of initiation there for a motor cycle gang and they were loud , rude and stunk up the business center the entire weekend and the pool was previously destroyed by a little league baseball team so there was no pool or hot tub available which my family chose this location in the first place so we... More 

Review collected in partnership with Hilton Garden Inn

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1 review
5 of 5 stars Reviewed 3 weeks ago

The swimming pool should be cleaned at night when the guests are sleeping. We chose this hotel because of the indoor swimming pool. Sunday morning, we approached the pool with a four year old all dressed up in swimwear and ready to jump in. We are met at the door with a sign that says "closed for cleaning"! Please tell... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Michaela A, General Manager at Hilton Garden Inn Shreveport, responded to this review

Thank you for taking the time to let us know about your recent stay. We truly appreciate all guest feedback as it is the best tool we have to continually improve the overall guest experience and I can assure you all the things you have mentioned about the pool will be addressed. I am pleased to hear the rest of... More 

Cleveland, Ohio
Top Contributor
174 reviews 174 reviews
44 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I love the Hilton Garden hotels for a couple reasons. I travel often and when I find a Hilton Garden that has decent rates I will stay there. If you have been travelling all day or on the road working it is a great place to unwind. You can eat at the hotel and have a couple drinks without having... More 

Was this review helpful? Yes 2
Michaela A, General Manager at Hilton Garden Inn Shreveport, responded to this review

Thank you for taking the time to let us know about your recent stay with us. I am pleased to hear you had an excellent stay and enjoyed all the amenities. We are so happy to be your place to rest on the road and look forward to having you again! More 

Lafayette, Louisiana
Top Contributor
56 reviews 56 reviews
31 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed April 17, 2015

Typical size rooms and bed comfort was just average. This hotel didn't have any major bells and whistles. Small indoor pool and hot tub which had a really strong chlorine smell in this area to the point we opened the door to the outside to let some fresh air in. Staff were friendly and helpful. Good location with Walmart and... More 

Was this review helpful? Yes 1
Michaela A, General Manager at Hilton Garden Inn Shreveport, responded to this review

Thank you for taking the time to review your recent stay with us on TripAdvisor. We truly value all guest feedback as it is the best tool we have to continually improve the guest experience. I appreciate you bring to my attention the strong smell of chlorine and I can assure you this will be addressed properly. Thank you again... More 

FAirborn, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 17, 2015

Anyone coming to Shreveport can expect a warm welcome from a group of passionate team members who strive to meet the guests needs! New changes are developing, making it an even better place to stay! I would definitely return here. They make you feel like family!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Michaela A, General Manager at Hilton Garden Inn Shreveport, responded to this review

Thank you for taking the time to share you kind remarks on your recent stay with us. I am glad to hear you had a great experience with us and everyone made you feel like family. We are going through some exciting changes and we look forward to having you back soon! More 

Senior Contributor
46 reviews 46 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed April 15, 2015

My stay was not planned as I flew to Shreveport to attend funeral an hour away. I booked ahead to be close to airport for an early flight the next morning. Check In was smooth, requested room far away from elevator and it was nice room and very comfortable and quite. On visit to fitness room it was more than... More 

Was this review helpful? Yes
Michaela A, General Manager at Hilton Garden Inn Shreveport, responded to this review

Thank you for taking the time to let us know about your recent stay with us. I am glad overall the stay was pleasant other than the last incident. This is not typical for our hotel and thank you for bringing it to my attention. I can assure you it has been brought to the appropriate managers attention. I hope... More 

Raymond, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 6, 2015

Hotel was overbooked, lobby was loud, clerk was dealing with many customers, not having rooms, or rooms were not as reserved. Clerk assured us our card would not be charged, we left, after a very long day, drove 4 hours home that night. I have called the hotel, and left a message for the manager, and a week later, still... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Michaela A, General Manager at Hilton Garden Inn Shreveport, responded to this review

Thank you for taking the time to review your recent experience with us on TripAdvisor. We truly value all guest feedback as it is the best resource we have to continually improve the overall guest experience. I want to apologize for the confusion during checkin and your card has been reimbursed. This is not the customer experience we uphold and... More 

Ringgold, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 2, 2015

Our family of 5 stopped here for the night while driving through from TX to GA. Our 3 small children enjoyed the pool and we all enjoyed the convenience of breakfast in the lobby. The room was spacious, clean and comfy. The staff members were very friendly and accommodating.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Eric K, General Manager at Hilton Garden Inn Shreveport, responded to this review

Thank you for taking the time to review your recent stay with us on TripAdvisor. I am so glad you and your family had a nice stay during you travels. We look forward to having you back the next time you are in the area! More 

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