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All 12 Ruston hotels

Fairfield Inn & Suites Ruston

2.5 of 5 Hotel   |   1707 Roberta Avenue, Ruston, LA 71270
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Ranked #4 of 12 Hotels in Ruston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Karen H Smyrna, Georgia
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70 reviews from our community

Traveler rating
    28
    20
    11
    4
    7
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27
8
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18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Smyrna, Georgia
1 review
5 of 5 stars Reviewed 1 week ago

I left a very special bathrobe in my room at your hotel on November 9th. I called on the 11th and spoke to a Mr. Bradford who located the robe and personally took it to UPS to mail it to me! Now that is outstanding customer service!! I have received the robe and I am so very grateful to Mr.... More

Was this review helpful? Yes
Jeremiah K, Guest Relations Manager at Fairfield Inn & Suites Ruston, responded to this review

Dear Karen H, Thank you so much for your gracious review of our hotel! We certainly aim to serve our guests well, so we're thrilled to read your positive experience. I will share your kind remarks with him. Again, thank you for your time.. We wish you all the best in your future travels! Jeremiah K, GSM More

Scottsdale, Arizona
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed September 2, 2014

We stayed here four days in May and loved our clean room, comfy beds and the very friendly staff. Indoor pool and jacuzzi was a delight and very clean. Our breakfast hostess was a very friendly lady and kept all breakfast items well stocked. it was a very clean lounge to just kick back and enjoy. There are still some... More

Was this review helpful? Yes 2
Ckgibbz, Owner at Fairfield Inn & Suites Ruston, responded to this review

Dear Jan C, Thank you so much for your kind review of our hotel and. It is very rewarding to read reviews like yours. I'm so glad you enjoyed the amenities, and I hope you enjoy them even more the next time you stay with us. Thank you again.. I wish you the very best in your upcoming travels! Claire,... More

Houston
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 24, 2014

Hotel is your typical basic economy hotel. Staff were pleasant. Check in and out efficient. Breakfast hostess did a nice job. Rooms were sufficient & clean. Hallways were under construction and mess in the lobby area was not good. It was a fluke occurrence, but the fire alarm went off at 5:30am when we were there simply because a big... More

Was this review helpful? Yes 1
Justin G, Director of Sales at Fairfield Inn & Suites Ruston, responded to this review

Thank you for taking the time to review our property. Our goal in everything we do is to provide an exceptional hotel experience for our guests. I apologize for any mess from renovation, but please know we are working toward a better product for our valued guests. We hope you will come see us again next time your travels bring... More

Fort Worth TX
Top Contributor
69 reviews 69 reviews
32 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed June 17, 2014

I stayed here last fall and it was a good stay. This time it wasn't. No sleep except just dozing throughout the night. The reason was due to the worst noise coming from the A/C unit. The wall would nearly vibrate with each temperature change as the unit operated. Using earplugs didn't drown out the noise. I've never stayed anywhere... More

Was this review helpful? Yes 1
Ckgibbz, Owner at Fairfield Inn & Suites Ruston, responded to this review

Dear Chessiefortworth, I want to say upfront: thank you for taking the time to write an honest review of your stay with us. Your critiques of our property are very valuable to us and do not fall on deaf ears. As a team, we are striving to provide a 5-star experience for each and every guest, and your experience is... More

Corte Madera, California
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 10, 2014

I stayed at this hotel on my way from Jackson, Mississippi to Dallas, Texas. It was a good stop based on the time and too far away from Texas. Before I list any qualms or comments about this hotel, let me first say that getting to this hotel is a tad tricky. I know it is the left turn (2nd... More

Was this review helpful? Yes 1
Ckgibbz, Owner at Fairfield Inn & Suites Ruston, responded to this review

Dear Ladysons, l want to personally thank you for writing a thorough review of your stay with us. I have no excuses for you, only a sincere apology for your disappointing stay at our hotel. For what it's worth, this summer was a very painful but necessary growing process for our property and staff. Many of the faults which you... More

Houston, Texas, United States
Contributor
17 reviews 17 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 18, 2014

Staff disinterested. Hotel under renovations. Not in walking distance to anything. The bed was hard. We had to go get our own towels since the room attendant didn't come bring us any new ones. We may have just been there at a bad time. I would try it again after renovations are complete.

Was this review helpful? Yes 1
Ckgibbz, Owner at Fairfield Inn & Suites Ruston, responded to this review

Dear Dianna G, Thank you very much for taking the time to write an honest review of your stay with us. I can't help but apologize for the faults you found with us. This summer was, in fact, a difficult time for our property, and we have worked tirelessly to address the concerns which you and others have expressed concerning... More

Seattle, Washington
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 9, 2014

A quick business trip to Ruston. Although not a lot of options in this small town, i usually have at least a decent stay with Marriott. Was not expecting much but for the rate they charged, was very disappointed. I need 3 things when i stay. A comfy bed, wifi that works, and a hot shower. The bed was comfy... More

Was this review helpful? Yes 2
Ckgibbz, Owner at Fairfield Inn & Suites Ruston, responded to this review

Dear Johnny H, Thank you for taking the time to provide an honest evaluation of your stay with us. So sorry that you had such a disappointing experience here. You're certainly right in saying that it's not the typical Marriott experience, and we have gone to great measures to improve our faults over the summer. Again, thank you for your... More

Jackson, Mississippi
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 5, 2014

Clean newly updated , Wonderful friendly Staff from the front door to the lady at breakfast make you feel like your coming home , good location , great breakfast, one of my favorite places to stay .The only downfall is the parking

Was this review helpful? Yes 1
Jessica L, General Manager at Fairfield Inn & Suites Ruston, responded to this review

Dear Belinda H, Thank you for taking the time to review the Fairfield Inn and Suites in Ruston. I'm so happy to hear that you enjoyed your stay, and we look forward to seeing you again! Thank you, Jessica Little, General Manager 1707 Roberta Ave. Ruston, LA 71270 Tel: 318-251-9800 Email: JessicaL@intermountainhotels.com More

Fort Walton Beach
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 28, 2014

I understand that this hotel was in the middle of a renovation of their entire property at the time of our stay but there were several other "negatives" to our experience . First, the keys we were given at check in did not work. I noticed other guests at the front desk complaining about the same thing. The AC was... More

Was this review helpful? Yes 1
Jessica L, General Manager at Fairfield Inn & Suites Ruston, responded to this review

Dear Angelle L, Thank you for taking the time to review the Fairfield Inn and Suites in Ruston. I am sorry to hear that your stay with us was not as enjoyable as it should have been. We are in the process of renovating the hotel, and the problems that you had will be corrected with the completion of the... More

Bowling Green, Kentucky
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed April 9, 2014

Very clean and comfortable stay. Would definitely stay here again if in the area. Wi-fi worked great, breakfast was good, staff was very friendly. There was a gentleman working the front desk that was extremely slow waiting on us, but the rest of the staff was very helpful and friendly. Room was a bit small for a king room, but... More

Was this review helpful? Yes
Jessica L, General Manager at Fairfield Inn & Suites Ruston, responded to this review

Dear Adam M, Thank you for taking the time to review the Fairfield Inn & Suites in Ruston. I'm very happy to hear that you enjoyed your stay, and that you will stay with us again if in the area! Thank you, Jessica Little General Manager Phone: 318-251-9800 Email: jessical@intermountainhotels.com More

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Additional Information about Fairfield Inn & Suites Ruston

Address: 1707 Roberta Avenue, Ruston, LA 71270
Location: United States > Louisiana > Ruston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Ruston 2.5*
Number of rooms: 82
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Also Known As:
Fairfield Inn & Suites Ruston Hotel Ruston
Fairfield Inn And Suites Ruston
Fairfield Inn Ruston
Fairfield Ruston
Ruston Fairfield Inn

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