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Fairfield Inn & Suites Ruston

#3 of 12 Hotels in Ruston
Certificate of Excellence
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1707 Roberta Avenue, Ruston, LA 71270
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Fairfield Inn & Suites Ruston
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Fairfield Inn & Suites Ruston
Fairfield Inn & Suites Ruston
Fairfield Inn & Suites Ruston
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76 reviews from our community

Traveler rating
    33
    20
    12
    4
    7
See reviews for
27
9
6
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Humble, Texas, USA
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After being on the road all day we arrived late. It was Valentine's Day and every hotel from Jackson, MS to Shreveport, LA was booked. We were able to get a reservation in Ruston with a King bed. We took the reservation even though we needed 2 beds. Upon arrival the Front Desk was able to get us in a... More 

Was this review helpful? Yes
Jeremiah K, Guest Relations Manager at Fairfield Inn & Suites Ruston, responded to this review

Dear VElittle1 Thank you so much for sharing your experience with us. We're thrilled to know you had a great stay and found everything in tip top shape. I'll definitely share your comments with the staff.. They'll be glad to know that their hard work made a difference for you! We were happy to have you on Valentines day and... More 

Lufkin, Texas
1 review
5 of 5 stars Reviewed February 16, 2015

I average 3-4 nights per week in a hotel in my line of work. I have traveled so many years that I have attained permanent top frequent traveler status at several hotel chains. This small hotel is one of my favorites. I met the new, young manager Jeremiah my last trip and am very impressed that a person of his... More 

Was this review helpful? Yes
Jeremiah K, Guest Relations Manager at Fairfield Inn & Suites Ruston, responded to this review

Dear Guest, Wow! Thank you so much for your kind review! We are so glad that you found favor in our property. It makes us joyful to know that you enjoyed your stay so much. I am glad that Jeremiah was able to help you out in a way that was respectful and unstressful for you. He sounds like a... More 

Sweet Home Alabama
Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 27, 2015

We usually stay in Monroe on our trip back and forth to Texas, but since it was raining, we got off the road just a little early and were delighted that we did! This hotel was clean, was near restaurants and right off the interstate. It even had an indoor pool! Breakfast was good, too. I will stay here again!

Was this review helpful? Yes
Jeremiah K, Guest Relations Manager at Fairfield Inn & Suites Ruston, responded to this review

Dear Guest, We thank you so much for sharing your experience with us. We're so glad you had a pleasant stay even though you ran into some rain in your travels. I will certainly pass along your kind comments to our staff who work hard so that your stay will be enjoyable. Thank you again for your time and for... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 2, 2015

At check in, James was very friendly and accommodating. He mentioned specifically a note I'd included with my online reservation and I appreciated that he let me know he'd read it. He offered help where he could and checked us in quickly as we were looking forward to falling in bed after a long day of driving. Hotel itself is... More 

Was this review helpful? Yes 1
Jeremiah K, Guest Services at Fairfield Inn & Suites Ruston, responded to this review

Thank you so much for sharing your experience with us. We're thrilled to know you had a great stay and found everything in tip top shape. I apologize that the freezer was not what you expected, and we are sorry for the disappointment. We do however thank you for the well done and hope to see you when you are... More 

Overton, Texas
Contributor
18 reviews 18 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 3, 2014

It is average nothing special, rooms were clean, fitness center needs some work, indoor pool is a nice convenience, breakfast is pretty good and one thing I do have to say is pretty nice 24hr coffee. Parking isn't to bad and the location is nice and easy to get to and close to stores and whatnot.

Was this review helpful? Yes
Jeremiah K, Guest Relations Manager at Fairfield Inn & Suites Ruston, responded to this review

Dear Guest, Thank you for taking the time to share your experience with us. While we are certainly glad to know that you had no issues and enjoyed the amenities, we do apologize that your stay was only ordinary. We will continue to work toward making sure the service we provide is unusually great. Again, thank you for your time..... More 

1 review
5 of 5 stars Reviewed December 3, 2014

I always stay at this hotel when I come home and the workers are so friendly. They try to make your stay worth it. Mrs. Mable keep the dining area very clean and was very helpful to my son and I. The house keepers clean the rooms very good and if not good enough they will come and re clean.... More 

Was this review helpful? Yes
Jeremiah K, Guest Relations Manager at Fairfield Inn & Suites Ruston, responded to this review

Dear blessone08, Thank you so much for sharing your experience with us. We're thrilled to know you had a great stay and found everything in tip top shape. I'll definitely share your comments with the staff.. They'll be glad to know that their hard work made a difference for you! Thank you for being a loyal guest.. it means a... More 

Smyrna, Georgia
1 review
5 of 5 stars Reviewed November 16, 2014

I left a very special bathrobe in my room at your hotel on November 9th. I called on the 11th and spoke to a Mr. Bradford who located the robe and personally took it to UPS to mail it to me! Now that is outstanding customer service!! I have received the robe and I am so very grateful to Mr.... More 

Was this review helpful? Yes
Jeremiah K, Guest Relations Manager at Fairfield Inn & Suites Ruston, responded to this review

Dear Karen H, Thank you so much for your gracious review of our hotel! We certainly aim to serve our guests well, so we're thrilled to read your positive experience. I will share your kind remarks with him. Again, thank you for your time.. We wish you all the best in your future travels! Jeremiah K, GSM More 

Scottsdale, Arizona
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed September 2, 2014

We stayed here four days in May and loved our clean room, comfy beds and the very friendly staff. Indoor pool and jacuzzi was a delight and very clean. Our breakfast hostess was a very friendly lady and kept all breakfast items well stocked. it was a very clean lounge to just kick back and enjoy. There are still some... More 

Was this review helpful? Yes 2
Ckgibbz, Owner at Fairfield Inn & Suites Ruston, responded to this review

Dear Jan C, Thank you so much for your kind review of our hotel and. It is very rewarding to read reviews like yours. I'm so glad you enjoyed the amenities, and I hope you enjoy them even more the next time you stay with us. Thank you again.. I wish you the very best in your upcoming travels! Claire,... More 

Houston
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed June 24, 2014

Hotel is your typical basic economy hotel. Staff were pleasant. Check in and out efficient. Breakfast hostess did a nice job. Rooms were sufficient & clean. Hallways were under construction and mess in the lobby area was not good. It was a fluke occurrence, but the fire alarm went off at 5:30am when we were there simply because a big... More 

Was this review helpful? Yes 1
Justin G, Director of Sales at Fairfield Inn & Suites Ruston, responded to this review

Thank you for taking the time to review our property. Our goal in everything we do is to provide an exceptional hotel experience for our guests. I apologize for any mess from renovation, but please know we are working toward a better product for our valued guests. We hope you will come see us again next time your travels bring... More 

Fort Worth TX
Top Contributor
73 reviews 73 reviews
34 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed June 17, 2014

I stayed here last fall and it was a good stay. This time it wasn't. No sleep except just dozing throughout the night. The reason was due to the worst noise coming from the A/C unit. The wall would nearly vibrate with each temperature change as the unit operated. Using earplugs didn't drown out the noise. I've never stayed anywhere... More 

Was this review helpful? Yes 1
Ckgibbz, Owner at Fairfield Inn & Suites Ruston, responded to this review

Dear Chessiefortworth, I want to say upfront: thank you for taking the time to write an honest review of your stay with us. Your critiques of our property are very valuable to us and do not fall on deaf ears. As a team, we are striving to provide a 5-star experience for each and every guest, and your experience is... More 

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