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All 12 Ruston hotels

Holiday Inn Express Hotel And Suites Ruston

2.5 of 5 Hotel   |   1825 Roberta Avenue, Ruston, LA 71270
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77%
Ranked #3 of 12 hotels in Ruston
A recent review
5 of 5 stars reviewed 4 weeks ago
TXMom2004 Abilene, Texas
  • Overview
  • Reviews (53)
  • Photos (25)
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53 people have reviewed this hotel

Traveler rating
    24
    16
    7
    4
    2
See reviews for
9
6
7
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
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English first
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

This was a typical holiday in express except for one thing. The room smelled like stale dogs, it was humid, the air conditioning was running on full so it was freezing cold and when the desk clerk came to the room at my request, he said, and I quote "Yup. It up smells pretty bad I guess housekeeping didn't do... More

Was this review helpful? Yes
Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

Thank you for your feedback to which we do take each comment seriously in which our goal is to exceed your expectations on all levels. Please accept my sincere apology and please remember to contact management during your stay if problems arise at any time. Michael Gahagan, CHA General Manager More

2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My my... Where do I begin? The staff in general is totally unprofessional. I give them a good D-.Front desk can't help customers for flirting with guest working on the shut down at the local plant for Rock 10. They would rarely come from small room located by front desk unless absolutely necessary. The head housekeeper is rude and doesn't... More

Was this review helpful? Yes 1
Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

I want to Thank You for taking the time to provide us with your feedback to which as a team, we celebrate the positive comments together and work to improve on the negative comments together. I will certainly take your comments to heart and at the same time Thank You for the gratuity that you handed out to my staff... More

Abilene, Texas
Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Nice property. The bed was comfortable. We liked it. The driveway to get into the property was awkward and we missed it the first time and had to turn around. I heard a dog yapping when we got to our room. Not sure if dogs are allowed here or not.

Was this review helpful? Yes
Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

Thank you for your review and feedback about your stay. Remember, if at any time you need to speak with management, we are hear to listen. Michael Gahagan, CHA General Manager More

Cleveland, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 12, 2014

The room was clean and bed comfortable. The breakfast had a lot of selections but some looked a little questionable, such as the eggs and turkey sausage. Nice manager's reception during the weekday evenings. Good service overall.

Was this review helpful? Yes
Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

Thank you for your feedback of the rooms and breakfast in which we strive very hard to make each guests' stay a safe and comfortable night, including a free breakfast the next day. Michael Gahagan, CHA General Manager More

Birmingham
Contributor
20 reviews 20 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 27, 2014

We were only at this Holiday Inn the 1 night and our stay was very quiet. We were on the 3rd floor away from the Interstate, so was very pleasant. The room was very clean and well taken care of. If there was a negative, it was we called around 5 Pm telling the person that answered we were going... More

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Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

Thank you for your feedback and review to which it helps us to improve on our service and quality. We look forward to serving you again on your next trip to Ruston. Michael Gahagan, CHA General Manager More

Roswell, Georgia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 22, 2014

Upon arrival, at 4:00 PM the room we were assigned by the reservation computer was not listed as clean as yet; so we had to wait 10 minutes while they checked. The hotels water is soo soft that using shampoo or soap made the tub so slippery that we had to place a hand towel in the bottom of the... More

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Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

Thank you for letting us know about the slippery tub in which I understand how concerned you must be. As we do inspect each room upon cleaning, the anti-slip strips are an important part of the inspection and replaced as soon as we notice any breakdown. Thank you for letting us know.and we look forward to serving you again on... More

Chicago, Illinois
Contributor
19 reviews 19 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 13, 2014

Checked in was nice . But hotel was smelly . I was in room, 135 had to be moved to room. 121 do to foul sick smell of mold this hotel would be nice , if they would invest in a clean air unit with a dehumidifier , this would be a great stay. Even the carpet in both rooms... More

Was this review helpful? Yes
Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

Please accept my apologies for the dampness of the room in which we have started an investigation to learn of the source and to repair quickly. Hotels will at times have an overflow from a sink, tub or toilet that must be completely dried or the results will be a damp feeling. More importantly, I want to Thank You for... More

Gainesville, Florida
1 review
2 of 5 stars Reviewed April 30, 2014

The property is fine as far as hotels off the interstate go. It's clean and well-appointed in that generic, chain hotel way. For this reason alone I'm giving 2 dots instead of 1 or zero. I booked my reservation through the main booking line and made it clear I was traveling with my dog. I was never made aware of... More

Was this review helpful? Yes
Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

On behalf of the Holiday Inn Express in Ruston, I certainly apologize for your feelings and views that transcends to a negative reply in which we always welcome pets and yes there is a cleaning fee in which we DO shampoo the carpets and spray the room after each pet stay. It is listed on our web page for all... More

Glensted Mo
Top Contributor
104 reviews 104 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 26, 2014

Stayed here overnight on way from Missouri to Southern Louisiana. The staff and accommodations were fine. Service as good, morning breakfast was fine. Will stay there again on our way through the area.

Was this review helpful? Yes
Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

Thank you for staying with us and providing positive feedback in which we love to hear. Michael Gahagan, CHA General Manager More

North Little Rock, Arkansas, United States
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 7, 2014 via mobile

We were headed to Arkansas from south Louisiana and got caught in thunderstorms in Ruston. A quick call to Holiday Inn Express got us rooms and even better early check in!! Seven drenched motorcycle riders leaving puddles in the lobby were met with smiles and friendliness. Everyone on the staff were very accommodating. The recommendation for pizza delivery was great!!

Was this review helpful? Yes
Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

What's better than a hot, bubbling pizza on a rainy day? I am thrilled to learn that we were there when you needed us most and we want you back as soon as you can! Michael Gahagan, CHA General Manager More

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Additional Information about Holiday Inn Express Hotel And Suites Ruston

Address: 1825 Roberta Avenue, Ruston, LA 71270
Phone Number:
Location: United States > Louisiana > Ruston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel And Suites Ruston 2.5*
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Also Known As:
Holiday Inn Ruston
Ruston Holiday Inn
Holiday Inn Express Ruston

25 photos of this hotel

Management photos: Courtesy of the property manager

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Room/suite (13)
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Pool/beach area (2)
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Dining (2)
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Hotel & grounds (6)
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Other (3)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Ruston s most attractive hotel, the Holiday Inn Express Hotel & Suites Ruston offers outstanding service and the finest accommodations in the Ruston area. With an array of shopping, theatre, history, and our famous Louisiana cuisine, Lincoln Parish offers a little taste of everything! Located in the heart of Sportsman s Paradise, we are the perfect hotel for hunting, fishing, football, golf and many other sporting activities. Our large rooms are designed with today s traveler in mind including 32 LCD TV s and new ergonomic desk chairs. We are located just minutes from Louisiana Tech University and Grambling State University. Free high-speed Internet available throughout the hotel makes keeping in touch easier. We provide a 24-hour business center tailored to your corporate, leisure and sporting needs. After a long day, enjoy fresh baked cookies and milk nightly! We are conveniently located in North Central Louisiana, including locations like Calhoun, Arcadia, Farmerville, Homer, Lake D arbonne, Caney Lake, Lake Claiborne and three great golf courses, like Squire Creek Golf Course. Ruston is also home of the Squire Creek Louisiana Peach Festival, held annually in June. We are also conveniently located to Davison Transport, Americas First Insurance, Northern LA Medical Center, Saint Gobain, Weyerhaeuser, Lincoln Builders, and Hunt Forrest Products. Let Ruston s Holiday Inn Express Hotel and Suites be your home away from home! ... more   less 
Number of rooms
82

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