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All 12 Ruston hotels

Holiday Inn Express Hotel And Suites Ruston

2.5 of 5 Hotel   |   1825 Roberta Avenue, Ruston, LA 71270
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Ranked #3 of 12 Hotels in Ruston
A recent review
3 of 5 stars reviewed yesterday
TexasRonA Texas
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59 reviews from our community

Traveler rating
    25
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    8
    5
    2
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12
7
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20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
Texas
Top Contributor
70 reviews 70 reviews
44 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stopped here recently for an overnight on a trip from Alabama back to Texas.Overall, the experience was okay, but it seems the hotel is starting to show its age and may be in need of a refresh soon. Check-in/Staff: Check-in was quick & easy. The staff was friendly and welcoming. Hotel appearance: Outside, the hotel is nice and clean... More

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Seaford
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

After traveling all morning by car & plane we arrived at least 2 hours before check in. The front desk clerk was pleasant and accommodating allowing us to check in. We booked a smoking & non smoking room. The smoking room was quite ready but my brother tipped the house keeper and went right to it. First impression of the... More

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Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

Thank you so much for your review while in Ruston. We love family reunions and we love having you here! Michael Gahagan, CHA General Manager More

Mandeville, Louisiana
Top Contributor
64 reviews 64 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed at this Holiday Inn Express several times, all related to visits to LA Tech ( for college evaluation visits, orientation, or to get moved in (this time)). The hotel is convenient to the campus and downtown Ruston and the area restaurants. The breakfast provided is typical of a Holiday Inn Express but this one seems to have... More

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Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

Thank you so much for the review in which we love the fact that you were able to relax and enjoy yourself. We look forward to seeing you again! More

STOCKBRIDGE
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 14, 2014

Great bed. Pillows were unbelievably comfortable. Would stay there again. Hotel is pet friendly which was important to us and our Labs traveling from Atlanta to El Paso. Loved the breakfast also. Great selection of various items . Pretty surroundings. Really enjoyed our stay.

Was this review helpful? Yes
Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

Thank you for the wonderful review and we love hearing from each of our guests. We hope to see you soon! Michael Gahagan, CHA General Manager Holiday Inn Express-Ruston More

Virginia
Top Contributor
73 reviews 73 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed August 12, 2014

I try and stay at HIE when traveling. I book through the IHG website. This time I made a mistake and didn't read the tripadvisor reviews for this hotel. If I had, I would have driven a little farther down the road and stayed somewhere better. Check in was fast and the receptionist was pleasant. After giving us our key... More

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Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

I am disappointed that we did not meet your standards in which our goal is to provide a safe, clean and comfortable nights stay. I do agree that the furnishings need updating and that's why we have scheduled a full renovation package in the near future. Thank you for your review and Thank you for staying with us. Good luck... More

Contributor
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 5, 2014 via mobile

I stayed here for two nights while my daughters attended orientation at La. Tech. I brought my little dog with me and chose this hotel because it is pet friendly. I was told in advance that there was a one-time charge of $50 for pets. I thought this was reasonable since I've stayed in other hotels that charged an extra... More

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Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

Thank you for your response in which we love to hear from our guests and yes, we are pet friendly. At the same time, we work very hard to keep our hotel very clean because we are so proud. Michael Gahagan, CHA Holiday Inn Express-Ruston More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 22, 2014

This was a typical holiday in express except for one thing. The room smelled like stale dogs, it was humid, the air conditioning was running on full so it was freezing cold and when the desk clerk came to the room at my request, he said, and I quote "Yup. It up smells pretty bad I guess housekeeping didn't do... More

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Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

Thank you for your feedback to which we do take each comment seriously in which our goal is to exceed your expectations on all levels. Please accept my sincere apology and please remember to contact management during your stay if problems arise at any time. Michael Gahagan, CHA General Manager More

2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 2, 2014

My my... Where do I begin? The staff in general is totally unprofessional. I give them a good D-.Front desk can't help customers for flirting with guest working on the shut down at the local plant for Rock 10. They would rarely come from small room located by front desk unless absolutely necessary. The head housekeeper is rude and doesn't... More

Was this review helpful? Yes 1
Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

I want to Thank You for taking the time to provide us with your feedback to which as a team, we celebrate the positive comments together and work to improve on the negative comments together. I will certainly take your comments to heart and at the same time Thank You for the gratuity that you handed out to my staff... More

Abilene, Texas
Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 30, 2014

Nice property. The bed was comfortable. We liked it. The driveway to get into the property was awkward and we missed it the first time and had to turn around. I heard a dog yapping when we got to our room. Not sure if dogs are allowed here or not.

Was this review helpful? Yes
Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

Thank you for your review and feedback about your stay. Remember, if at any time you need to speak with management, we are hear to listen. Michael Gahagan, CHA General Manager More

Cleveland, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 12, 2014

The room was clean and bed comfortable. The breakfast had a lot of selections but some looked a little questionable, such as the eggs and turkey sausage. Nice manager's reception during the weekday evenings. Good service overall.

Was this review helpful? Yes
Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

Thank you for your feedback of the rooms and breakfast in which we strive very hard to make each guests' stay a safe and comfortable night, including a free breakfast the next day. Michael Gahagan, CHA General Manager More

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Additional Information about Holiday Inn Express Hotel And Suites Ruston

Address: 1825 Roberta Avenue, Ruston, LA 71270
Phone Number:
Location: United States > Louisiana > Ruston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel And Suites Ruston 2.5*
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Also Known As:
Holiday Inn Ruston
Ruston Holiday Inn
Holiday Inn Express Ruston

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