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Holiday Inn Express Hotel And Suites Ruston

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1825 Roberta Avenue, Ruston, LA 71270
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1 room 1 guest
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Holiday Inn Express Hotel And Suites Ruston
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70 Reviews from our TripAdvisor Community

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Traveler rating
    29
    23
    9
    5
    4
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17
9
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24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Texas
Level Contributor
246 reviews
164 hotel reviews
common_n_hotel_reviews_1bd8 232 helpful votes
4 of 5 stars Reviewed 1 week ago

Typical Holiday Inn Express; clean and everything in good working order. Internet was very good; friendly staff; conveniently located off IH-20 on the east edge of town. Breakfast was the usual HIE fare.

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Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

Thank you for the wonderful review and yes, we have increased our internet speed 10x. We look forward to seeing you again soon. God Bless More 

Ponchatoula, Louisiana
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 22, 2015

Stayed at this hotel for a few days in a one bedroom suite. The room was very clean and spacious. New quiet hotel and the staff was friendly. Close to restaurants and shopping centers. Would definitely recommend this hotel to anyone visiting the Ruston Louisiana area.

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Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

Thank you for the wonderful words and the nice comments. We look forward to seeing you again soon! God Bless More 

Fort Worth, Texas
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
1 of 5 stars Reviewed July 10, 2015

My wife and I stayed here for one night while traveling home. My first impression was that the place smelled like Febreeze trying to cover up old smoke. My next impression was of the clerk who seemed ill and he seemed like he was on a 24 hour shift. Funny enough we checked in at 10pm and he was still... More 

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Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

I want to apologize that we did not live up to your standards. As the General Manager of this hotel for over 3 years, I certainly take each comment seriously and investigate each matter. While we could not substantiate the elements that you pointed out in the room or the breakfast buffet, I'm sure that there was some misunderstandings in... More 

Mandeville, Louisiana
Level Contributor
184 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed June 4, 2015

We have stayed here at least 5 or 6 times in the last two years (either visting LA Tech to pick a college, taking our son to start school there, coming to a football game, or this time packing him up to take him home for the summer. Each time the people working there were very friendly and helpful, the... More 

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Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

Thank you again for the kind words and we loving hosting you each time you stay. God Bless More 

fl
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 26, 2015

A little pricy for for the area but the staff and rooms make up for it. The beds are great and the breakfast is nice and hot. The windows open for fresh air. Try to get room on south side, the north faces highway. Very accommodating staff and very clean rooms. The house keeping could not have nicer.

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Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

Thank you so much for the outstanding review in which we love hearing from our guests. Please remember us when traveling through again and God bless! M Gahagan General Manager More 

Knoxville, Tennessee
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 14, 2015

And you get what you pay for. I stay here frequently over the year's and the wi-fi has gotten worse with each stay. This trip, I could not send emails from the second floor due to extremely slow net. It wasn't much better from lobby area. Needs to be updated.

Was this review helpful? Yes
Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

Thank you for your review of the Wi Fi and at the same time, please accept my apologies for the slow speed of the wireless. Also, I can help you for the next time you use it. We have 12 routers throughout the property spreading the signal to all of the rooms so if you look at the one with... More 

Muncie, Indiana
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 2, 2014

Although this property is part of the Holiday Inn chain, it feels like a family operated B&B.Employees are friendly, the property clean and secure.Mgrs reception includes homemade jambalya by Kris and is excellent. Other nights wings, hot dogs and other items are provided for guests. I've forgotten some personal items and upon my return trip a couple months later, the... More 

Was this review helpful? Yes
Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

Thank you for the wonderful review! We love hearing from our guests and getting to know them is what hospitality is all about. Even though we do not have the managers reception at this time, we still have cookies and warm receptions. More 

Bucharest, Romania
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed November 11, 2014

All Holiday Inns are different than each other. This one in Ruston needs to be renewed. Something is wrong because i did not feel comfortable in this hotel. Just an example, it is good that you have an air condition which functions, but no one since maybe years wanted to clean air grill on top of it. When you look... More 

Was this review helpful? Yes
Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

Thank you for your review in which we take each comment seriously and we wil certainly check our HVAC systems to ensure they are clean and ready for service. We look forward to your return soon! More 

Louisiana
Level Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed November 5, 2014

The room was good - mostly like an average Holiday Inn. The room off of the Lobby (where breakfast was served) was nicer than other hotels in Ruston with a fireplace and large mounted TVs. Also, the breakfast was a little better than the others in Ruston. The first day we had eggs with cheese or maybe they were omelets.... More 

Was this review helpful? Yes
Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

We are so pleased that you found the Holiday Inn Express in Ruston a Great place to stay. We love hearing from you and we hope to see you again soon. God Bless, Michael Gahagan, CHA General Manager More 

Wylie, Texas
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed November 5, 2014

My wife and I stayed at the Ruston Holiday Inn Express while traveling on October 23. We were acknowledged as IHG Platinum member. We had reserved the Executive Hospitality Suite and found it very comfortable and reasonably priced. The front desk staff was very helpful and friendly. The breakfast was standard HIE fare which is why I stay at HIE.... More 

Was this review helpful? Yes
Michael G, General Manager at Holiday Inn Express Hotel And Suites Ruston, responded to this review

Thank you so much for the great review in which we are so pleased to hear the good things that our guests have to say. We genuinely love hosting you and we look forward to seeing you again soon. God Bless, Michael Gahagan, CHA General Manager More 

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