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Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen

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2860 North Westport Drive, Port Allen, LA 70767
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Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen
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Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen
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46 reviews from our community

Traveler rating
    16
    19
    5
    1
    5
See reviews for
16
9
4
14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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    (46)
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    (17)
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Houma, Louisiana
1 review
5 of 5 stars Reviewed 1 week ago

I received excellent service from Mason and Rayven at the front desk. Both were so helpful to me and my kids during my stay. They signed me up for the rewards program which was so helpful. Enjoyed my stay at the Holiday Inn.

Was this review helpful? Yes
Zachary Y, General Manager at Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen, responded to this review

Hello Christy P! My name is Hunter Yeager and I am the General Manager of the Holiday Inn Express & Suites of Port Allen. Thank you for the rave review! I'm so glad Mason and Rayven exceeded your expectations and I will be sure to share your review with them. Again, thank you for the review and we hope to... More 

South Cumbria
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We are from England, and called in for a 1 night stay on a Road Trip of the South. Made very welcome at reception. The Hotel seems quite new. It is very clean and spacious, and the staff were friendly and helpful. The wifi was easy to connect. The breakfast choice was really good, and the checkout was very speedy.... More 

Was this review helpful? Yes
zhunteryeager, General Manager at Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen, responded to this review

Hello jacktaylor5! My name is Hunter Yeager and I am the General Manager of the Holiday Inn Express & Suites of Port Allen. Thank you so much for the 5-star review! We are so pleased that you found our accommodations outstanding and our staff impeccable! If you are ever traveling through our neck of the woods again, we hope that... More 

Destin, Florida
1 review
5 of 5 stars Reviewed April 3, 2015

My stay was amazing. The front desk agents working at the time were very welcoming! They made me feel right at home. Raven and Mason even signed me up for the rewards program which I was very pleased to hear about as I was going to make a few more stops on my way to Flordia to meet my new... More 

Was this review helpful? Yes
zhunteryeager, General Manager at Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen, responded to this review

Hello Diara W! My name is Hunter Yeager and I am the General Manager of the Holiday Inn Express and Suites of Port Allen, LA. Thank you so much for taking the time to review your most recent stay with our property! I'm so pleased we were able to offer a stellar experience as our guest. Also, congratulations on becoming... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 26, 2015

Showed up, but had bad timing. Had to wait behind several construction workers checking in. Apparently a large construction project somewhere was happening because all three hotel parking lots adjoining this one, were full of trucks too. But for my patience Mason gave me the king suite for normal king price. (The normal kings were taken). Overall, the hotel was... More 

Was this review helpful? Yes 2
Colchester ct
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 10, 2015 via mobile

Filthy rooms. Floors were not vacuumed, The bathrooms were dirty. No toilet paper. I had to ask for it. The fan on the air-conditioner was rattling leading to a noisy night. In the vents in the air-conditioners were filthy and were not vacuum for quite some time I'm sure. Would not recommend this room for the health-conscious traveler.

Was this review helpful? Yes 2
zhunteryeager, General Manager at Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen, responded to this review

Hello Zork1944, My name is Hunter Yeager and I am the General Manager of the Holiday Inn Express and Suites of Port Allen. Thank you for taking the time to review your most recent stay with our property. Please accept my sincerest apologies for the housekeeping and service issues you were plagued with during your stay last week. I spoke... More 

Big Lake, Minnesota
Top Contributor
117 reviews 117 reviews
50 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed February 23, 2015

Stopped in here and even though the hotel is very busy it is in very nice shape. Kelsey at the front desk suggested three places to order in for supper and the one I ordered from is a local pizza place that has a fantastic calzone. She printed out the menus made suggestions and actually had mine delivered with hers... More 

Was this review helpful? Yes 3
zhunteryeager, Manager at Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen, responded to this review

Hello skidoo44! My name is Hunter Yeager and I am the General Manager of the Holiday Inn Express & Suites of Port Allen! Thank you so much for taking the time to review your recent stay with our property and thank you for honoring us with a 5-star review! Make sure you think of us first the next time overnight... More 

Palm Coast, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 9, 2015

Ravyen welcomed a weary traveler with a warm smile and a helpful attitude. All of the staff was charming and attentive. Found that I had forgotten a bluetooth headset charging in the room. Called the desk and Ravyen found the manager who then arrange a fedEx package. Hadn't yet arrived at my next stop when I received notice from FedEx... More 

Was this review helpful? Yes 1
zhunteryeager, Manager at Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen, responded to this review

Hello Brian S.! Thank you for the outstanding review! Hope to see you again soon the next time your travels lead you through the Baton Rouge / Port Allen area again! Hunter Yeager General Manager More 

San Antonio, Texas
Top Contributor
65 reviews 65 reviews
26 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed November 29, 2014

I have usually had good stays at Holiday Inns, the desk staff was very nice and helpful, however, in the room you can hear people running and stomping upstairs. The doors are loud as well. Internet good. Clean and presentable. Not sure worth $100 just to sle.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen, responded to this review

Dear TexasGirl78253, Thank you for taking the time to post your thoughts and concerns about your recent stay. We are very glad that you found the level of service you received from our staff satisfactory and our hotel clean. However, I am disappointed that the noise disturbance from our other guests prevented you from fully enjoying your stay. We sincerely... More 

Senior Contributor
46 reviews 46 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed October 7, 2014 via mobile

I was very disappointed with our stay there last weekend. I reserved two queen beds in a queen suite. I was traveling with my kids and parents, we have stayed there before and our stay was a pleasant one. This time they made a mistake with my reservation, they gave me only one queen suite after i paid for two.... More 

Was this review helpful? Yes 1
zhunteryeager, General Manager at Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen, responded to this review

Hello Ayla M! My name is Hunter Yeager and I am the General Manager of the Holiday Inn Express and Suites of Port Allen. Thank you so much for taking the time to review your most recent stay with our property and please accept my sincerest apologies for the problems that you encountered as a guest of my hotel. I... More 

Shreveport, Louisiana, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 4, 2014

This hotel provided absolutely no working internet on my floor and a staff that was too incompetent/lazy to fix it. I stayed in room 314 the last week of July and had the exact same problem. That time I ended up on the phone with the internet techs for at least an hour trying to fix the problem. I had... More 

Was this review helpful? Yes 1
zhunteryeager, General Manager at Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen, responded to this review

Hello Adam D! My name is Hunter Yeager and I am the General Manager of the Holiday Inn Express and Suites of Port Allen. Thank you for taking the time to share your most recent experience while you were our guest. I sincerely apologize for the problems that you encountered. Please allow me the opportunity to compensate you for the... More 

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