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Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen

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2860 North Westport Drive, Port Allen, LA 70767
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Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen
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Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen
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45 reviews from our community

Traveler rating
    14
    20
    5
    1
    5
See reviews for
15
8
4
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Destin, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

My stay was amazing. The front desk agents working at the time were very welcoming! They made me feel right at home. Raven and Mason even signed me up for the rewards program which I was very pleased to hear about as I was going to make a few more stops on my way to Flordia to meet my new... More 

Was this review helpful? Yes
zhunteryeager, General Manager at Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen, responded to this review

Hello Diara W! My name is Hunter Yeager and I am the General Manager of the Holiday Inn Express and Suites of Port Allen, LA. Thank you so much for taking the time to review your most recent stay with our property! I'm so pleased we were able to offer a stellar experience as our guest. Also, congratulations on becoming... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Showed up, but had bad timing. Had to wait behind several construction workers checking in. Apparently a large construction project somewhere was happening because all three hotel parking lots adjoining this one, were full of trucks too. But for my patience Mason gave me the king suite for normal king price. (The normal kings were taken). Overall, the hotel was... More 

Was this review helpful? Yes 2
Colchester ct
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 10, 2015 via mobile

Filthy rooms. Floors were not vacuumed, The bathrooms were dirty. No toilet paper. I had to ask for it. The fan on the air-conditioner was rattling leading to a noisy night. In the vents in the air-conditioners were filthy and were not vacuum for quite some time I'm sure. Would not recommend this room for the health-conscious traveler.

Was this review helpful? Yes 2
zhunteryeager, General Manager at Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen, responded to this review

Hello Zork1944, My name is Hunter Yeager and I am the General Manager of the Holiday Inn Express and Suites of Port Allen. Thank you for taking the time to review your most recent stay with our property. Please accept my sincerest apologies for the housekeeping and service issues you were plagued with during your stay last week. I spoke... More 

Big Lake, Minnesota
Top Contributor
115 reviews 115 reviews
49 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed February 23, 2015

Stopped in here and even though the hotel is very busy it is in very nice shape. Kelsey at the front desk suggested three places to order in for supper and the one I ordered from is a local pizza place that has a fantastic calzone. She printed out the menus made suggestions and actually had mine delivered with hers... More 

Was this review helpful? Yes 3
zhunteryeager, Manager at Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen, responded to this review

Hello skidoo44! My name is Hunter Yeager and I am the General Manager of the Holiday Inn Express & Suites of Port Allen! Thank you so much for taking the time to review your recent stay with our property and thank you for honoring us with a 5-star review! Make sure you think of us first the next time overnight... More 

Palm Coast, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 9, 2015

Ravyen welcomed a weary traveler with a warm smile and a helpful attitude. All of the staff was charming and attentive. Found that I had forgotten a bluetooth headset charging in the room. Called the desk and Ravyen found the manager who then arrange a fedEx package. Hadn't yet arrived at my next stop when I received notice from FedEx... More 

Was this review helpful? Yes 1
zhunteryeager, Manager at Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen, responded to this review

Hello Brian S.! Thank you for the outstanding review! Hope to see you again soon the next time your travels lead you through the Baton Rouge / Port Allen area again! Hunter Yeager General Manager More 

San Antonio, Texas
Top Contributor
58 reviews 58 reviews
25 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed November 29, 2014

I have usually had good stays at Holiday Inns, the desk staff was very nice and helpful, however, in the room you can hear people running and stomping upstairs. The doors are loud as well. Internet good. Clean and presentable. Not sure worth $100 just to sle.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen, responded to this review

Dear TexasGirl78253, Thank you for taking the time to post your thoughts and concerns about your recent stay. We are very glad that you found the level of service you received from our staff satisfactory and our hotel clean. However, I am disappointed that the noise disturbance from our other guests prevented you from fully enjoying your stay. We sincerely... More 

Senior Contributor
41 reviews 41 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed October 7, 2014 via mobile

I was very disappointed with our stay there last weekend. I reserved two queen beds in a queen suite. I was traveling with my kids and parents, we have stayed there before and our stay was a pleasant one. This time they made a mistake with my reservation, they gave me only one queen suite after i paid for two.... More 

Was this review helpful? Yes 1
zhunteryeager, General Manager at Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen, responded to this review

Hello Ayla M! My name is Hunter Yeager and I am the General Manager of the Holiday Inn Express and Suites of Port Allen. Thank you so much for taking the time to review your most recent stay with our property and please accept my sincerest apologies for the problems that you encountered as a guest of my hotel. I... More 

Shreveport, Louisiana, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 4, 2014

This hotel provided absolutely no working internet on my floor and a staff that was too incompetent/lazy to fix it. I stayed in room 314 the last week of July and had the exact same problem. That time I ended up on the phone with the internet techs for at least an hour trying to fix the problem. I had... More 

Was this review helpful? Yes 1
zhunteryeager, General Manager at Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen, responded to this review

Hello Adam D! My name is Hunter Yeager and I am the General Manager of the Holiday Inn Express and Suites of Port Allen. Thank you for taking the time to share your most recent experience while you were our guest. I sincerely apologize for the problems that you encountered. Please allow me the opportunity to compensate you for the... More 

Florida
Top Contributor
241 reviews 241 reviews
102 hotel reviews
300 helpful votes 300 helpful votes
4 of 5 stars Reviewed August 31, 2014

One night stay, passing through on the way to Houston. The Front Desk Staff are outstanding, I called ahead with a question and they were first class. Not a lot of restaurants round the hotel, lots of fast food. Don't know if it is worth $150!

Was this review helpful? Yes
zhunteryeager, General Manager at Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen, responded to this review

Hello Paul A! My name is Hunter Yeager and I am the General Manager of the Holiday Inn Express & Suites of Port Allen! Thank you so much for taking the time to write a brief survey about our hotel! We appreciate your comments! More 

La Porte, Texas
Top Contributor
155 reviews 155 reviews
29 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed August 30, 2014

there's not much as far as tourist hot spots here but the room was ok for the price they need to work on a little of the maintenance my I had to really slam my door to get it to close and lock that scared me for when room service could leave it open by mistake, and they could do... More 

Was this review helpful? Yes 1
zhunteryeager, General Manager at Holiday Inn Express Hotel & Suites Baton Rouge -Port Allen, responded to this review

Hello ticamax! My name is Hunter Yeager and I am the General Manager of the Holiday Inn Express & Suites of Port Allen. Thank you so much for taking the time to comment about your most recent stay with us. Your comments have been noted and directed to the appropriate supervisor regarding cleanliness and condition of your door lock. We... More 

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