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Country Inn & Suites Pineville

Certificate of Excellence
2.5 of 5
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2727 Monroe Highway 165, Pineville, LA 71360
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Country Inn & Suites Pineville
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Ranked #1 of 3 Hotels in Pineville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Pat R Hineston
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135 reviews from our community

Traveler rating
    97
    27
    7
    1
    3
See reviews for
51
6
9
51
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
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English first
  • All months
    (135)
  • Mar-May only
    (45)
  • Jun-Aug only
    (27)
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Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I don't usually make a fuss, but, I thought it was just me until I read the below review. Hotel staff: hey! what is there to discuss? it is laid out below. Neither my fellow travelers nor myself are paid to solve your problems for you. I Completely agree with below review, sadly! There is something unclean about the hallways... More 

Was this review helpful? Yes 1
Florida
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

First, the rooms are clean and in good general condition. That's about it. The service is subpar, unrefined and lack basic poise. There is always this unknown staff member who sits in the business center staring at everyone walking by. Creepy. The hallway reeks of a mild stench (smells like a combination of body odor and mold). The internet connection... More 

Was this review helpful? Yes 1
Creasy T, Asst. General Manager at Country Inn & Suites Pineville, responded to this review

Thank you for being our guest and for your review. Your comments are quite troubling. Our team works very hard to provide an exceptional experience and this is certainly not the type of feedback we normally receive. I am truly sorry you did not enjoy your time with us and we would appreciate very much discussing the matter further at... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed here for an event at Louisiana College that we were attending. I made the reservations directly with the hotel and spoke with a guy named Billy. He was awesome, great customer service and very friendly! The hotel was very nice, well lit and safe. Our room was very nice & clean. Breakfast was amazing! Only complaint would be the... More 

Was this review helpful? Yes 1
Creasy T, Asst. General Manager at Country Inn & Suites Pineville, responded to this review

Thank you for sharing your experience regarding your recent stay. Your feedback is very important in our continuous drive for excellence. While it was great to read that you had a great stay please accept my apology that one of our desk clerks gave less than the excellent guest service we require. I see some additional coaching and training is... More 

New Iberia, Louisiana
1 review
5 of 5 stars Reviewed 3 weeks ago

Today, and most of my current stay here, I had the pleasure of Ms. Crystal cleaning my room, she provided excellent service. She is always pleasant to talk to when I am in my room during her service and as usual I take a nap at about 11:00AM until about 1:00PM and she usually has my room nice and fresh... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Creasy T, Asst. General Manager at Country Inn & Suites Pineville, responded to this review

Thank you so much for taking time to let us know about your recent stay. We're glad to know that our hotel and Ms. Crystal served you well during your time with us. We strive to provide a comfortable atmosphere with guest service second to none. We look forward to seeing you the next time you're in our area. More 

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