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All 7 Opelousas hotels

Evangeline Downs Hotel

3.0 of 5 Hotel   |   2235 Creswell Lane Ext Lot B, Opelousas, LA 70570
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Ranked #3 of 7 hotels in Opelousas
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed 3 weeks ago
mediocriollo Houston
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33 people have reviewed this hotel

Traveler rating
    8
    13
    7
    3
    2
See reviews for
7
10
3
2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Houston
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for three nights and used as a base to explore the area. Rooms are good, decor is quite dark, but ok. Bathroom was clean but the shower is very slippery so beware. Overall service, cleanliness etc was good. Review would have been 4 stars but the Saturday night was terrible. Noisy and it seemed like a children's... More

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Texas
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed February 28, 2014

We usually stay at the Comfort Inn in this town but had a casino deal making the overall cost about the same. Upon arrival there were several people in the lobby as they could not be checked in until the rooms were "cleared", apparently a computer process that needed to be completed. Once we were finally checked in it was... More

Was this review helpful? Yes 2
GeneralManagerLA252, General Manager at Evangeline Downs Hotel, responded to this review

Thanks for your feedback, it is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Patrick Arceneaux General Manager More

Houston, Texas
Top Contributor
56 reviews 56 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed February 24, 2014

Well since my last review of this hotel in July of last year, things have taken a turn for the worst. My mother got us the room and is VIP at Evangeline Downs. So much good that does because the way this staff treats VIP guest is atrocious. We have stayed here about 4 times since July 2013 and each... More

Was this review helpful? Yes 1
GeneralManagerLA252, General Manager at Evangeline Downs Hotel, responded to this review

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your experience on your recent visit. I have shared your feedback with my entire staff to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will... More

Houston, Texas, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 24, 2014

I must admit I had my doubts after reading such negative reviews. But to my delight and comfort, this hotel is a good palce to stay. The staff was courteous, and helpful. I needed extra towels in my room, so I just went to the front desk and asked and was given promptly. The breakfast they had was no better... More

Was this review helpful? Yes 1
GeneralManagerLA252, General Manager at Evangeline Downs Hotel, responded to this review

Thank you for taking the time to complete our trip advisor online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More

Louisiana
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed February 16, 2014

The room was very big and the bed was comfortable. It had a very masculine feel to it, but it was nice. The bathroom was a deal-breaker. It was small and dirty. There was very little water pressure. The baseboards had a black layer of dirt on the top edge. The shower walls needed scrubbing. There was no tub, but... More

Was this review helpful? Yes 1
GeneralManagerLA252, General Manager at Evangeline Downs Hotel, responded to this review

I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 30, 2014

Check in was a breeze. Room was clean and comfortable. Bed was amazing. Nice touch having a refrigerator with complementary water. Noticeable wear and tear in the bathroom, but nothing worth complaining about. Breakfast was delicious. Since it was free I won't dwell on the fact that the waffle maker kept getting stuck and that they're was at least a... More

Was this review helpful? Yes
GeneralManagerLA252, General Manager at Evangeline Downs Hotel, responded to this review

Thank you for taking the time to fill out our trip advisor survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward... More

Savannah, Georgia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 27, 2014

As a Puerto Rican and natural born US citizen, this hotel casino had me dealing with one of the most embarrassing and discriminating situations I've been through in my life. They refused my completely valid driver's license/state ID because according to them us Puerto Ricans need to show a passport since we're not a state. We are NOT required to... More

Was this review helpful? Yes 2
GeneralManagerLA252, General Manager at Evangeline Downs Hotel, responded to this review

Thank you for leaving an online survey regarding your recent stay at Evangeline Downs Hotel, an Ascend Hotel Collection Member. Allow me to apologize on behalf of our casino for failing to meet your expectations regarding I.D. verification process on your recent visit. I have shared your feedback with Casino to ensure we handle these types of situations differently in... More

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 6, 2014 via mobile

I've stayed her as well as had my friends here since it's opened too many times to count. Always the people working are friendly and helpful! If another hotel guest is disturbing your comfort all you have to do is call downstairs and they will fix whatever they can. The free breakfast us always a plus! My favorite is their... More

Was this review helpful? Yes 2
GeneralManagerLA252, General Manager at Evangeline Downs Hotel, responded to this review

We very much appreciate and value your feedback. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit... More

Erath, Louisiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed December 29, 2013

After reading some of the reviews, I was a little worried, but I got in my room and all my concerns were gone. The room was a lot larger than most rooms. We had a perfect room, 201. It was at the end of the hall and nothing near us. The room was really clean. Bathroom was larger than expected... More

Was this review helpful? Yes
GeneralManagerLA252, General Manager at Evangeline Downs Hotel, responded to this review

I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind... More

Rayne, Louisiana
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 of 5 stars Reviewed December 1, 2013

My family and I staid there 11-29-13 it was 8pm before we had any towels in the room and I had to go get them Myself. It seems the motel has a shortage of towels or not prepared for a large group at one time. There should be enough towels for every room for at least 2 days. Then the... More

Was this review helpful? Yes
GeneralManagerLA252, General Manager at Evangeline Downs Hotel, responded to this review

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding linen shortage and closed pool on your recent visit. I have shared your feedback with the entire staff to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and... More

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Additional Information about Evangeline Downs Hotel

Address: 2235 Creswell Lane Ext Lot B, Opelousas, LA 70570
Phone Number:
Location: United States > Louisiana > Opelousas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 hotels in Opelousas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Evangeline Downs Hotel 3*
Official Description (provided by the hotel):
The newly built Evangeline Downs Hotel, an Ascend Collection® hotel, is connected to Louisiana's prestigious Evangeline Downs Racetrack & Casino, home of quarter horse racing, gaming, live entertainment, numerous restaurants and more. All spacious and inviting guest rooms are furnished with flat-screen televisions, coffee makers, desks, hair dryers, refrigerators, microwaves, safes, irons, ironing boards, pillow-top mattresses and cable television. Select rooms offer upgraded amenities like wet bars, sofa sleepers and balconies. This is a pet-friendly hotel; fees apply. Ample free parking is provided and can accommodate most vehicles. Additional attractions close to this Ascend Collection hotel in Louisiana include the Creole Heritage Folklife Center museum, Le Vieux Village historic landmark area, Opelousas Museum of Art and the Rural African American Museum. Opelousas is home to a number of annual events like the Original Southwest Louisiana Zydeco Festival, Yambilee Festival and the Holy Ghost Creole Festival. Hotel guest services and amenities: Direct access to Casino from Hotel, Complimentary Hot Breakfast served daily 6 am to 10 am, Two (2) Elevators giving easy access to all floors, Large indoor swimming pool, Large sitting area for guests, Large 6-8 person whirlpool/hot tub, Large exercise/fitness room with state of the art exercise equipment, Large attractive breakfast room w/ patio seating, Meeting room, seating capacity for 60 people, 40” LCDs in each room, Handicap designed rooms to exceed the ADA requirements, Ample on site parking with handicap parking, Large fireplace in the spacious lobby that has a warm and homey comfortable theme. All queen and king pillow top beds, In-room safes, Coin-operated laundry facilities with folding/work area, Free High Speed/Wireless in each room and throughout hotel, Microwaves and refrigerators in all guest rooms, Dry bar or wet bar in all guest rooms, Coffee makers, full length mirrors, recliners, ergonomic chairs, large work areas, hair dryers, irons and boards in all guest rooms. Business center with computers and printer. After a long day, guests of this Opelousas, LA hotel can unwind in the exercise room, or relax at the indoor heated pool and hot tub. For the corporate traveler, this Louisiana hotel provides an assortment of modern conveniences like an on-site business center, a public computer with Internet access, and access to copy and fax service. A banquet and meeting room is located on the premises and can accommodate up to 50 people for most functions. At the Evangeline Downs Hotel, an Ascend Collection hotel, you can surround yourself with an array of amenities and personalized service. Make a reservation with us today and let us exceed your expectations. ... more   less 
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