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All 11 New Iberia hotels

Comfort Suites

2.5 of 5 Hotel   |   2817 Hwy. 14, New Iberia, LA 70560
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Ranked #8 of 11 hotels in New Iberia
A recent review
4 of 5 stars reviewed 4 days ago
Crandall12 Lake Charles, Louisiana
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29 people have reviewed this hotel

Traveler rating
    2
    11
    7
    2
    7
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4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • English first
  • French first
  • Any
English first
Lake Charles, Louisiana
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The best thing about this hotel are the employees. Very nice and friendly. The room was nice an roomy and clean and I was satisfied with it but the breakfast was not what I expected. I always book a room that has breakfast included so that I can eat and be on my way. I know they always serve the... More

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Rochester, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 of 5 stars Reviewed March 9, 2014 via mobile

This was the absolute worst customer service experience made worse by an unhelpful and rude "general manager". After a long days drive my friend and I stopped here and called it a night. We were not awake long after checking in. In the morning I was using the restroom and noticed hairs behind the door and near the shower along... More

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Carrie H, General Manager at Comfort Suites, responded to this review

I apologize that you feel I was being rude that was never my intentions. First as I stated that morning you checked in at 5:30 the afternoon before you reported the issue as I told your friend who came down stairs demanding a refund I am not authorized to do so after someone who has been in a room 16... More

Jena, Louisiana
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 5, 2014

My company scheduled this hotel. I have never stayed here before. I arrived at 10:30pm and they were in the middle of a remodel. Elevators were not working, no services the next morning in the lobby and the room was very dirty. Went to take a shower and it would not drain. Checked out and went to the Holiday Inn... More

Was this review helpful? Yes 1
Carrie H, General Manager at Comfort Suites, responded to this review

I personally apologize that you encountered the issues you had at our property. Each and every day our staff is doing everything we can to improve our guest stay. Yes we are currently undergoing rennovations . We are proud of the progress that we are seeing and hope that you give us another chance to prove to you how valuable... More

Effingham, South Carolina
1 review
1 of 5 stars Reviewed December 16, 2013

I booked six rooms. Upon arriving at the hotel we searched for the desk clerk for close to 15 minutes and then he just appeared. We were booked into 9 rooms??? and he didn't know what to do. It took over 45 minutes for him to process the reservation. No credit cards would work but he finally got one to... More

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Carrie H, General Manager at Comfort Suites, responded to this review

I want to personally apologize to you for your recent stay with us. Our staff strives to make every guest experince a great one. Sometimes our staff falls short and when that happens we all are sadned by it. As manager here at comfort suites i personally want to assure you that your experience is not one of a common... More

Spring, Texas
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed December 14, 2013

On our way to Schriever, LA for a funeral, we had booked a night at the Comfort Suites because of their 100% Smoke Free policy on the website. On arrival we discover a run down establishment and a sign telling of renovation going on - no mention of this on the website. Our room smelled of old smoke. The carpet... More

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Contributor
11 reviews 11 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 5, 2013

We stayed two nights and really enjoyed our stay. The bed was so comfortable it was hard to get out of it in the morning. I had to bribe my sister with going to Meche's donut shop to get her out of bed. The staff at the front desk was so nice and very helpful. The breakfast had a nice... More

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Abita Springs, Louisiana
1 review
4 of 5 stars Reviewed September 2, 2013

Stayed a night over Labor Day weekend. Service was 150%, everyone at front desk went beyond their duties. Room was clean and very comfortable, with king bed and sofa sleeper. Breakfast was a plus with a variety of hot and cold items. The kids enjoyed the indoor pool and the hot tub. Excellent location! It was NOT A PROBLEM! but... More

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Galveston, Texas
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 22, 2013

Stayed one night. Clean room and very quiet. Great location and close to Avery Island. Joan at the front desk was WONDERFUL! Very friendly and helpful. She made great restaurant suggestions and provided great customer service. Continental breakfast was delicious! I would stay here again!

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Houston, Texas
1 review
2 of 5 stars Reviewed April 27, 2013

The hotel itself is average. The evening front desk receptionist was very helpful and professional......the GM was less than desireable; not at all professional. NEVER , NEVER book online....speak to someone in person/over the phone that can verify the rate/rules/terms verbally to you so that you will not be frustrated in the end.......Make sure that you review and fully understand... More

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Additional Information about Comfort Suites

Also Known As:
Comfort Hotel
Comfort Hotel New Iberia
Comfort Suites New Iberia
New Iberia Comfort Suites
Address: 2817 Hwy. 14, New Iberia, LA 70560
Phone Number:
Location: United States > Louisiana > New Iberia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 11 hotels in New Iberia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
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