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All 11 New Iberia hotels

Candlewood Suites New Iberia

2.0 of 5 Hotel   |   2600 Highway 14, New Iberia, LA 70560
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Ranked #7 of 11 hotels in New Iberia
A recent review
5 of 5 stars Reviewed October 19, 2013
J T Shreveport, Louisiana
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37 people have reviewed this hotel

Traveler rating
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Houston, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 7, 2013

I have never been greeted more poorly anywhere in my life,the front desk clerk sat on a stool while i waited for services he acted like i was not there,finally got checked in,got to my room that smell mold and Clorox,internet was next to nothing, room phone did not work,pool looked dirty with hair floating around, tables had no umbrellas,elevator... More

Was this review helpful? Yes 1
PBroussard, Manager at Candlewood Suites New Iberia, responded to this review

We are very sorry to hear about your experience on your recent stay. We would like to address your experience further please call us in convenuience time. Pam Broussard More

Shreveport, Louisiana
1 review
5 of 5 stars Reviewed October 19, 2013

Very nice hotel for such a small city. The rooms are nice along with all of the ammenities it has to offer. The staff are very helpful anytime of day.This will definitely be my place to stay when I am back on that end of Louisiana! Thank you Candlewood!

Was this review helpful? Yes
Matthew_Seaux, Manager at Candlewood Suites New Iberia, responded to this review

"Friendly Hotel" Our entire staff want to say thanks for your stay. We Recognize that our guests have many options when traveling, We appreciate your choice in staying with us! We hope to see you again soon on your next visit to New Iberia. Pam D Broussard More

Lafayette, Louisiana
1 review
4 of 5 stars Reviewed October 10, 2013

I have stayed at Candle Wood suites in New Iberia, dozens of times in the last year on business. The hotel manager Mrs. Pam is great. She is always available, always informed, and has went out of her way multiple times to accommodate me and my crew. Several times Ive woke at 4 in the morning to go to work... More

Was this review helpful? Yes
Houston, TX
Top Contributor
210 reviews 210 reviews
200 hotel reviews
403 helpful votes 403 helpful votes
3 of 5 stars Reviewed September 27, 2013

Not much choice in New Iberia anyway, so this is probably as good an anything else. Kitchen floor still had popcorn on it from previous guest, & there was some mold in the bathroom, & the sheets were so wrinkled you couldn't tell if they had been changed or not, but it was basically OK. I'm beginning to think hotels... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites New Iberia, responded to this review

Dear smvhou, Thank you very much for leaving us a review about your recent stay. I regret that this visit was a bit of a disappointment particularly with the condition of the bathroom facility and bed accommodations being sub par. I have your feedback noted and this shall be addressed with our team to consider for upgrades needed. We hope... More

LAKELAND
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 20, 2013

I have stayed with this hotel on and off for about two years now. I am a manager for a construction company out of Florida, and have enjoyed the homestyle atmospher this particular hotel trys to give to their guest's. Although they have recently stopped serving dinner on thursday evenings for their guests. "Mrs Pam makes a mean meatloaf just... More

Was this review helpful? Yes 1
New Iberia, Louisiana
1 review
5 of 5 stars Reviewed September 18, 2013

If you happen to be traveling through New Iberia or staying long term in New Iberia, LA, Candlewood Suites is the place to stay. I have been to many hotels as my job requires extensive travel and long term away from home. I can honestly tell you that Candlewood Suites is the place to stay. The rates are far better... More

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PBroussard, Director of Sales at Candlewood Suites New Iberia, responded to this review

Dear Texas Clay, thank you so much for your review. I am happy that you considered Candleweood Suites New Iberia, your home-away-from home during your stay with us. My staff and I strive to give our guests that execeptional service you so deserve. We hope to see you again soon! More

Grand Junction, Colorado
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 28, 2013 via mobile

The hotel is nice, staff is great... But internet in my room was non-existant! If I walked out to the hall it worked fine. If you are working in New Iberia, it is much better to stay here than deal with the traffic traveling back and forth to Lafayette.

Was this review helpful? Yes
PBroussard, General Manager at Candlewood Suites New Iberia, responded to this review

Thank you for your comments. We appreciate your review and take your comments seriously. I am glad you enjoyed your stay with us and we have already made improvements to our internet service. We have added new access points and will upgrade our speed very soon. I hope that you will allow us to serve you again while visiting the... More

Grand Rapids, Michigan
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 24, 2013

We stayed at this hotel three times now. The first was about 4 years ago. We were one of their first guests after opening ... the paint was still tacky. The second was just a couple years ago. Those times were to visit family. And now, this third time because of the tragic death of my 13 year old grandson.... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites New Iberia, responded to this review

Dear Foodkop, Thank you for your feedback and for choosing our hotel. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. The feedback we receive from our valued guests, like you, enables us to... More

Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 24, 2013 via mobile

I stay in hotels 300 plus days a year and choose to stay at candlewoods suite upon arrival I requested a low floor away from elevator didnt happen went to 3rd floor reeked of cigarette smoke I was in a non smoking and it was ok 2 of the 3 washing machines didnt work an desk staff could care less... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites New Iberia, responded to this review

Dear DsneyBoyz, Thank you for taking the time to post a review of our property. Please accept our sincerest apology for the room accommodations and service you received did not live up to your expectations. We also apologize for your disappointment with our Laundry machines. Your feedback is very important to us as this continually helps us improve the facilities... More

Dallas
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed May 27, 2013

A very frequent business traveler, this is one of the more disappointing stays that I have had in quite some time. Based on other reviews and comments from staff, they obviously are aware that their wireless internet is poor. I could not connect with any of my devices at all until I moved to a different room on a different... More

Was this review helpful? Yes 2
Matthew_Seaux, Director of Sales at Candlewood Suites New Iberia, responded to this review

I would like to thank you for your detailed review on Tripadvisor and thank you for staying with us! Firstly, I would like to apologize that we did not meet satisfactory results upon your stay. Our wired/wireless internet had been upgraded in March and have not experienced any known issues or complaints, I will review our data usage report to... More

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Additional Information about Candlewood Suites New Iberia

Also Known As:
Candlewood Suites New Iberia Hotel
Candlewood Suites New Iberia Hotel New Iberia
Address: 2600 Highway 14, New Iberia, LA 70560
Phone Number:
Location: United States > Louisiana > New Iberia
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 11 hotels in New Iberia
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites New Iberia 2*
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