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Holiday Inn Express Hotel & Suites New Iberia-Avery Island

Certificate of Excellence
2.5 of 5
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318 West Highway 90 Frontage Road, New Iberia, LA 70560
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Holiday Inn Express Hotel & Suites New Iberia-Avery Island
Best prices for: 1 room 1 guest
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Ranked #1 of 11 Hotels in New Iberia
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed February 4, 2014
CreolePeach Atlanta, Georgia
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53 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Hotel & Suites New Iberia-Avery Island
See the most recent reviews
Atlanta, Georgia
Top Contributor
56 reviews 56 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed February 4, 2014

My DH and I are originally from this area and chose this hotel for our 4 night stay. This was our first stay at this Holiday Inn, but I previously used there Banquet room to host a baby shower for a family member about 4 years ago and as I recall everyone was professional, courteous, and very helpful with our... More 

Was this review helpful? Yes
Dana S, General Manager at Holiday Inn Express Hotel & Suites New Iberia-Avery Island, responded to this review

Thank you so much for all your kind comments about our hotel! We love being able to make our guests feel comfortable and it seems we hit a home run with your stay! We look forward to having you next time you're in New Iberia. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2014

Me family and I were visiting some family for Thanksgiving, and we were staying at a nearby hotel that my family was fighting ants all night long, I was so upset so that hotel made arrangements for us to be moved to The Holiday Inn Express for the remainder of our trip, and I mean from the moment we walked... More 

Was this review helpful? Yes 1
Dana S, General Manager at Holiday Inn Express Hotel & Suites New Iberia-Avery Island, responded to this review

We are pleased that we were able to help you enjoy the rest of your vacation while you were visiting our beautiful town! We really look forward to seeing you during your next trip to visit your family! More 

Beckley, West Virginia
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 31, 2013

When I first relocated to New Iberia, La. the company put me in the Holiday Inn until I could find a place. This hotel and the people who run are first class all the way. They are friendly helpful and the free beer and wine Monday thru Thursday evenings wasn't bad either. I highly recommend this hotel if you are... More 

Was this review helpful? Yes 1
Janet P, Regional Director of Operations at Holiday Inn Express Hotel & Suites New Iberia-Avery Island, responded to this review

WOW -- we hit a home run! -- We are so glad you enjoyed your stay and we welcome you to New iberia. We look forward to hosting your family and friends when they come to visit you in your new home now that New iberia, lA is your new home. Happy New Year -- Janet Paxton, CHA More 

New Iberia, Louisiana
Top Contributor
54 reviews 54 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 28, 2013

Due to a plumbing emergency at our home, my husband and I stayed in room 114 for two nights. This is a great handicapped Access room. It's on the first floor with just a quick walk to the ice machine and the breakfast. There are two comfortable beds and lots of space. The bathroom is 1st rate with an easy... More 

Was this review helpful? Yes
Dana S, General Manager at Holiday Inn Express Hotel & Suites New Iberia-Avery Island, responded to this review

Thank you so much for your kind words! We enjoyed having you as well and we are glad we could give you that "home away from home" feel while your plumbing issues were being resolved. We look forward to seeing you again. More 

Locust Grove, Georgia
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed December 6, 2013

My second time at this location and maybe my last. First time, the desk clerk was a little rude. I had asked for an upper floor, and got the 1st floor with a view of the dumpster. Second time, the clerk was much nicer and I got the upper floor. But that was probably the worst water pressure I have... More 

Was this review helpful? Yes 1
Dana S, Manager at Holiday Inn Express Hotel & Suites New Iberia-Avery Island, responded to this review

I would like to apologize for the issues you had during your recent stay as this is definitely not our standard. If you choose to stay again please ask for Stacie S. and she will make sure your stay is pleasant! More 

Houston, Texas
Contributor
20 reviews 20 reviews
14 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed December 2, 2013

I was disappointed the front desk staff didn't value my loyalty to IHG (Platinum Elite status). She was booking everyone on the first floor since there were only 20 guests. I had to ask for a higher floor. I didn't even get a free bottle of water. Breakfast staff was great. They should have tip jar for them. I tipped... More 

Was this review helpful? Yes 1
Dana S, General Manager at Holiday Inn Express Hotel & Suites New Iberia-Avery Island, responded to this review

Thank you for your kind words about our breakfast attendant. I will let her know what a good job she is doing. I apologize for you not being acknowledged as a Platinum member upon check in. We will see you next year for Thanksgiving! More 

Oshawa, Canada
Top Contributor
151 reviews 151 reviews
22 hotel reviews
258 helpful votes 258 helpful votes
5 of 5 stars Reviewed November 18, 2013

This was a one night stay on our way to New Orleans. Front counter staff very nice and courteous and met our needs. Rooms were spacious and clean and furnished very nicely. Washroom good size and clean with all amenities and good shower pressure. Breakfast was the usual fare but seemed fresher and better than others and replenished well. Just... More 

Was this review helpful? Yes 1
Dana S, General Manager at Holiday Inn Express Hotel & Suites New Iberia-Avery Island, responded to this review

Thank you so much for your kind words. I am glad to hear you enjoyed the breakfast so much. I will let our breakfast host know that she is doing an awesome job! Hope to see you again soon! More 

Chesapeake, Virginia
Top Contributor
102 reviews 102 reviews
5 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed November 8, 2013

Happy hour? Sold. From 5:30-7pm, you can enjoy complimentary wine, beer and appetizers. On the night we stayed at the hotel, poppers, crab puffs and lil smokies were on the menu. The breakfast is the standard Holiday Inn Express breakfast with which you're already familiar.

Was this review helpful? Yes 1
Dana S, General Manager at Holiday Inn Express Hotel & Suites New Iberia-Avery Island, responded to this review

We are very pleased you enjoyed your stay with us in New Iberia. We love to hear that our guests love the happy hour! We look forward to seeing you again your next visit to our lovely town! More 

Twinsburg, Ohio
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 26, 2013

I stayed here one night while in the area on business. My experience did not get off to a good start when the front desk clerk answered the phone instead of checking me in, even though I was clearly there first. After waiting almost 10 minutes for the clerk to finish the phone reservation, I was told they did not... More 

Was this review helpful? Yes 1
Dana S, Manager at Holiday Inn Express Hotel & Suites New Iberia-Avery Island, responded to this review

I sincerely apologize for your unpleasant stay at our hotel. Our guests should definitely be our priority when they stay with us. I can only hope that this bad stay doesn't stop you from trying us out again. I will definitely be looking into the issues you experienced with your stay and see what I can do to correct them! More 

Contributor
15 reviews 15 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 29, 2013 via mobile

The staff was very friendly and helpful. I have only two complaints. The bed was not very comfortable and my husband and I didn't sleep very well. Of course, that is more of a preference. My husband heard more road noise tha. I did from the interstate, but they can't help their location. Also, I used the treadmill in the... More 

Was this review helpful? Yes
Janet P, General Manager at Holiday Inn Express Hotel & Suites New Iberia-Avery Island, responded to this review

Thanks so much for your comments -- I am so glad that you enjoyed your stay. I greatly appareciate your comments concerning the exercise equipment and your comfort on our mattresses as we will definitely be checking into that, to see what we can do to remedy the situation. Thanks again and we will look forward to your next visit... More 

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