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Courtyard New Orleans Metairie

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2 Galleria Blvd., Metairie, LA 70001
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1 room 1 guest
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Courtyard New Orleans Metairie
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144 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Rockville, Maryland, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

just stayed overnight with a friend on a road trip. the ladies at the front desk gave great suggestions with where to go and what to do. the hotel lobby and room were spotlessly clean. we asked for some extra towels and received friendly room service.

Was this review helpful? Yes
Baton Rouge, Louisiana
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I'm very happy I chose to stay at this location. Room was great and I received great customer service from Camille and the guy from the Domincan republic .:) (sorry I forgot your name) Camille asked us what brought us into town and I replied Im flying out to Denver in the morning . She then tells me she is... More 

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for taking the time to let us know how your recent stay with us went. We hope that every guest leaves with the experience that you had while visiting our hotel. I will make sure to let Camille know what an impact that she made during your short stay. I will also make sure to recognize... More 

Chadds Ford, Pennsylvania
Level Contributor
143 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The place is average and could use some spruce ups. However, it fits perfect for business travel with small room of 2 treadmills and also travel time is 15 minutes to airport and 20 minutes to downtown/french quarter. I would recommend if requiring work outside of New Orleans. If required meetings in New Orleans, there are better hotels in the... More 

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking time to let us know about your most recent stay. We are always trying to improve on our facility as well as our service. We hope that the next time you are in the area you come back to see us and hopefully you see some improvement. Thank you again for staying with us and have... More 

Chicago
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed at the Courtyard in Metairie for two nights this week, and was disappointed by this rather expensive hotel. For starters, the desk clerk gave me keys to the wrong room. They didn't work, obviously, so we got switched to room 421. Which was a handicapped accessible room on what I can only assume was the dirtiest floor in... More 

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking time out of your day to let us know how your most recent stay went while visiting the city. We pride ourselves on delivering a memorable hotel experience during everyone's travels, which we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for all of the issues you had... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for my daughter's basketball tournament (Battle of the Bayou). I did not want to stay downtown due to traffic and cost of daily parking. The staff members at check in were extremely nice and professional. It's about 15-20 minutes from downtown with traffic. Rooms are clean and well kept!!!

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for letting us know about your recent stay. I am glad to hear that you enjoyed the time that you spent while traveling with your family. Hopefully your daughter's team did well in the tournament. We hope that you come back and see us next time you are in the city. More 

Dallas
Level Contributor
86 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed at multiple Marriott hotels. I choose Marriott because of their consistency. Good customer service is consistent, room cleanliness, and nice decor is consistent as well. I wanted to give 5 stars. It's the little things that mean the most. Upon check-in ( I made a reservation well in advance) there was a customer in front of me... More 

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking the time to let us know about your most recent stay while in the city. I agree 100% with your concerns and will make sure to address with my team the importance of acknowledging guests as they arrive and their loyalty to the hotel/company. Your money can be spent at any other brand and the fact... More 

New Orleans
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This is a nicely located hotel for anyone needing to stay outside of New Orleans or closer to the airport. Stayed here with the wife and two kids one night so we would be close to the airport for my son's plane flight the next morning. Had the 1 BR suite which was full of space. There's a twin sized... More 

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for taking the time to let us know how your stay was during your travels to the area. I am so happy to hear that we did all that we could to make sure you will return when your travels bring you back. Thank you again for taking time out of your day and hope to... More 

Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 19, 2015

This hotel was very comfortable. The rooms were very clean and furnished nicely. The staff were very professional and helpful. We called ahead and asked for a quiet room on the top floor, which we were given. The breakfast was tasty ( we all had the oatmeal). We will stay here again when we return to NOLA.

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking the time to write a review about your stay with us! We are so happy you enjoyed our breakfast offerings, spacious rooms, and comfortable beds. We will make sure that the issues in your room with the electrical outlet are an isolated issue and the next time you stay with us it will be problem free.... More 

Wichita
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 18, 2015

I stayed here for most of the month of May 2015 on business. I enjoyed the quiet and relaxed atmosphere, and felt well taken care of. Very close to Interstate highways, so nothing was very far away. There is a great upscale shopping center close by, and several places to eat. I enjoyed my stay.

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for taking the time to let us know about your previous stay with us while in the Metairie area. I am happy that we were able to take care of you while you stayed with us for such an extended period of time. It is our goal to keep people coming back by providing them with... More 

Crozet, Virginia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 19, 2015

Everything we needed for a week in NOLA! The staff was always pleasant, our room and bathroom were large enough (sink area was outside the toilet/shower room), it was clean and quiet. The electrical outlet at the sink didn't work, but we were out most of the time and preferred that maintenance didn't come in to fix it, so I... More 

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for taking the time out of your day to let us know how your stay was while you were in the area. I am so happy that you had such a pleasant experience while you were here with us. We strive to make every guest feel like they are part of the family and I will... More 

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