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Courtyard New Orleans Metairie

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2 Galleria Blvd., Metairie, LA 70001
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Courtyard New Orleans Metairie
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Courtyard New Orleans Metairie
Courtyard New Orleans Metairie
Courtyard New Orleans Metairie
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121 reviews from our community

Traveler rating
    45
    43
    20
    10
    3
See reviews for
33
21
8
39
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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St. Louis, Missouri
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

I travel constantly for work and Mariott is my chain of choice. The Courtyard in Metairie is well below the standards I see across the country. First, unfriendly and not one smile all week. This is so unlike other Courtyards I stay at. Second, long lines at Bistro. I tried a couple of times to place an order over the... More 

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Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking the time to share your recent experience at the Courtyard New Orleans Metairie with us. One of our key priorities is to provide the highest level of friendly and courteous service. Your feedback regarding the service our team provided caught my attention. I am very sorry to learn that the quality of service provided by our... More 

East Saint Louis, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

The lady at the front desk was really nice she took us to get POPEYES! I never been to a hotel that was that nice and would do anything to make there customers happy and just keep checking on them thats what i really like.

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking time out of your day to let us know how your stay went while you were in town. I am so happy that we were able to exceed your expectations while you were here. We strive to have all of our guests leave with lasting memories of great service and an enjoyable stay. I will make... More 

Tallahassee, Florida
1 review
5 of 5 stars Reviewed 1 week ago

A group of 20 of us stayed in this Courtyard Marriot for a long-weekend conference and our stay couldn't have been better! The rooms were extremely clean and replenished everyday with soaps and shampoos along with clean sheets. Cynthia was very accommodating and helpful with rides to and from downtown. She was always perky and welcoming when we entered and... More 

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VilmaP2001, Manager at Courtyard New Orleans Metairie, responded to this review

I was elated to read of your recent experience here at Courtyard New Orleans Metairie . We really appreciate you taking the time to let us know the wonderful job that Cynthia and Tonya did. As your delight and satisfaction are our mission, it was our pleasure to help make your New Orleans visit memorable. We truly value your insight... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Got to give a shout out to the staff at this Courtyard by Marriott in Metaire, LA (just outside of NOLA)! Not only did they arrange our transportation and fix the door problem in my room right away, but they surprised my mom and aunt with birthday cards under their door when we returned tonight! I would recommend this hotel... More 

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VilmaP2001, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for taking the time to let us know how much you enjoyed your stay with us! I am delighted to know our staff made you, your mother and aunt feel welcomed and appreciated! We try very hard to make sure all of our guests have a wonderful experience while staying with us. We hope to be... More 

London, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 17, 2015

I'm a firm believe that a persons stay is only as wonderful as the customer service and hotel staff pulling out all the stops... Edison Coronado did an AMAZING job of getting all of our rooms checked in and sorted out. Location is very convenient - free Parking & Wifi also a big + .... and the pool is awesome.... More 

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Olivia B, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for your positive feedback! Edison is a new addition to our staff here at the Courtyard, and we agree that he is top notch! Our location is easily one of our best features, as we are exactly halfway between the airport and the French Quarter. So glad you were also able to take advantage of our... More 

Top Contributor
172 reviews 172 reviews
46 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed February 16, 2015

Stayed here after driving a full day. Who is the first person we meet, Crystal "the Rock star"! She was very informative and even tired, she was very helpful. Little did we know that this was parade season for Mardi Gras. She helped us with not getting caught in closed streets and crowds. Rooms are large, beds are comfortable, but... More 

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Olivia B, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for your feedback! We absolutely agree that Crystal is a "rock star," and appreciate you giving us the opportunity to recognize her as such. We look forward to seeing you at the Courtyard Metairie again soon! More 

1 review
5 of 5 stars Reviewed January 27, 2015

I travel weekly and stayed at this location 2 weeks ago. Crystal helped me so much then, but I left a pair of diamond earrings on the night stand in a rush to catch my flight. I phoned the hotel 10 minutes after leaving and was told that the earrings were secure. I arrived last night and they looked but... More 

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Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for taking the time to let us know about your last stay. I am so happy that we were able to find your earrings. I know how much of a relief it was when Chrystal was able to find them that morning. We truly appreciate the fact that you love our property enough to come back... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2015

My visit was for 1 week. The staff was great, the room was very clean and the location was very convenient. I made use of the guest laundry and found that the on-site Bistro was very good and met my needs. I would stay again.

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for the wonderful review of our staff and hotel. We strive everyday make our guests comfortable and welcome at their "Home Away From Home", and we love to make every guests stay memorable. We hope to see you again in the near future and thank you again for taking the time to let us know about... More 

Tennessee
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 3, 2015

We arrived very late after a long day of driving from Orlando, FL. I was greeted at the front desk, with a friendly welcome by Chrystal. She checked us in quickly, and even went over all of our room requests we made in our online reservation prior to giving us our room. The room was spacious, clean, and very comfortable.... More 

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for taking the time to let us know how your stay was during your travels to the area. I am so happy to hear that we did all that we could to make sure you will return when your travels bring you back. I can surely understand the frustration of having to wait to clean your... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2014

This is the second time staying at this hotel. My sister and I stayed here and we liked it. She didn't give 5 stars because of the annoying running toilet, and it took forever for anyone to come look at it, but she did rate it with 4 star. I think for the price this hotel is exceptional. However if... More 

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking the time to let us know how your stay went and thank you again for coming back to see us while you were traveling to the area. I am so happy to hear that you enjoy our hotel and Bistro area. We pride ourselves on our service and the qaulity of product that we offer to... More 

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