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Courtyard New Orleans Metairie

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2 Galleria Blvd., Metairie, LA 70001
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Courtyard New Orleans Metairie
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Courtyard New Orleans Metairie
Courtyard New Orleans Metairie
Courtyard New Orleans Metairie
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127 reviews from our community

Traveler rating
    50
    43
    21
    10
    3
See reviews for
36
22
8
41
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Spring, Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

Sincere, caring customer service at the front desk was beyond our expectations. Of course, our room was great and the location is perfect for us whenever we visit our hometown. on this trip, we needed a shuttle to the cruise terminal and it was easily arranged by the front desk staff. Thanks again.

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Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking the time to let us know how your stay went while you were visiting before your cruise. I hope that you had a great time on the ship and the weather cooperated while you were relaxing. I am happy to hear that we made your stay convenient and comfortable before you departed. I will make sure... More 

Houston
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here two nights while attending an event at the convention center in New Orleans. I can't say enough positive things about the entire experience. From start to finish; extremely friendly and helpful staff at the front desk, friendly staff and decent hot food at the lobby Bistro, clean room stocked with sundries, awesome bed, friendly helpful housekeeping, speedy checkout,... More 

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking the time to let us know how your stay went while you were visiting the city. I am so happy to hear that we were able to continue with the consistency that you have grown to love with Marriott. I will make sure to let our team know that they succeeded in making your stay the... More 

colorado
Top Contributor
149 reviews 149 reviews
49 hotel reviews
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Rooms are very clean and we'll designed plenty of outlets great bed but the wireless is awful I stay in courtyards often and lately not one has good wireless this is a hotel for business people and they can't seem to understand the need and quality of wireless heh marriott wake the heck up

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Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking the time to let us know how your stay went while you were visiting the area. We are currently working to analyze our internet speed for our guests. We know that this is an age of technology and in order to be the best in the area we need to offer our guests the most effiicient... More 

Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed 3 weeks ago

What really made this stay exceptional was the over and beyond customer service of the front desk. It was me and my wife's first visit to New Orleans and they went over and beyond, over the moon by giving us clear directions to places we wanted to see and experience. We said we didn't want to do the touristy stuff,... More 

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Olivia B, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for taking the time to let us know how much you enjoyed your stay with us! We pride ourselves on providing great customer service, and it definitely sounds like our front desk staff delivered nothing but the best for you! Our staff is our greatest asset. We look forward to hosting you and your wife again... More 

Grand Rapids, Michigan
1 review
5 of 5 stars Reviewed 3 weeks ago

Our famiy stayed here for a couple days before we got o a cruise ship out of NeW Orleans and the hotel and its staff were fantastic. Clean comfortable rooms. Amenities were what I expect from a Courtyard. Front desk, Chrystal went above and beyond with beautiful smile at every turn. Could no thank her enough for her souhern hospitality.

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VilmaP2001, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for taking the time to fill out such a wonderful review of our hotel! We strive all the time to make every stay memorable for all of our guests, and we are very excited to know we made yours a memorable one! We will make sure we let Chrystal know what a great job she did... More 

AUBGH
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I had the opportunity to stay in this hotel for almost four months due to work. This hotel is clean and in a great location. They bent over backwards to help you with anything that you needed. Chrystal and Crystal were two people on the staff that greeted me by name everyday. They were polite, professional, and had a customer... More 

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Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for taking the time out of your day to let us know how your stay was while you were in the area. I am so happy that you had such a pleasant experience while you were here with us. We are so proud that Chrystal and Crystal took such great care of you and made you... More 

St. Louis, Missouri
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I travel constantly for work and Mariott is my chain of choice. The Courtyard in Metairie is well below the standards I see across the country. First, unfriendly and not one smile all week. This is so unlike other Courtyards I stay at. Second, long lines at Bistro. I tried a couple of times to place an order over the... More 

Was this review helpful? Yes 1
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking the time to share your recent experience at the Courtyard New Orleans Metairie with us. One of our key priorities is to provide the highest level of friendly and courteous service. Your feedback regarding the service our team provided caught my attention. I am very sorry to learn that the quality of service provided by our... More 

East Saint Louis, Illinois
1 review
5 of 5 stars Reviewed 5 weeks ago

The lady at the front desk was really nice she took us to get POPEYES! I never been to a hotel that was that nice and would do anything to make there customers happy and just keep checking on them thats what i really like.

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Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking time out of your day to let us know how your stay went while you were in town. I am so happy that we were able to exceed your expectations while you were here. We strive to have all of our guests leave with lasting memories of great service and an enjoyable stay. I will make... More 

Tallahassee, Florida
1 review
5 of 5 stars Reviewed March 22, 2015

A group of 20 of us stayed in this Courtyard Marriot for a long-weekend conference and our stay couldn't have been better! The rooms were extremely clean and replenished everyday with soaps and shampoos along with clean sheets. Cynthia was very accommodating and helpful with rides to and from downtown. She was always perky and welcoming when we entered and... More 

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VilmaP2001, Manager at Courtyard New Orleans Metairie, responded to this review

I was elated to read of your recent experience here at Courtyard New Orleans Metairie . We really appreciate you taking the time to let us know the wonderful job that Cynthia and Tonya did. As your delight and satisfaction are our mission, it was our pleasure to help make your New Orleans visit memorable. We truly value your insight... More 

1 review
5 of 5 stars Reviewed March 20, 2015

Got to give a shout out to the staff at this Courtyard by Marriott in Metaire, LA (just outside of NOLA)! Not only did they arrange our transportation and fix the door problem in my room right away, but they surprised my mom and aunt with birthday cards under their door when we returned tonight! I would recommend this hotel... More 

Was this review helpful? Yes
VilmaP2001, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for taking the time to let us know how much you enjoyed your stay with us! I am delighted to know our staff made you, your mother and aunt feel welcomed and appreciated! We try very hard to make sure all of our guests have a wonderful experience while staying with us. We hope to be... More 

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