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Courtyard New Orleans Metairie

3.0 of 5 2 Galleria Blvd., Metairie, LA 70001
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Courtyard New Orleans Metairie
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Courtyard New Orleans Metairie
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Courtyard New Orleans Metairie
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117 reviews from our community

Traveler rating
    42
    43
    20
    10
    2
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32
21
8
37
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I'm a firm believe that a persons stay is only as wonderful as the customer service and hotel staff pulling out all the stops... Edison Coronado did an AMAZING job of getting all of our rooms checked in and sorted out. Location is very convenient - free Parking & Wifi also a big + .... and the pool is awesome.... More 

Was this review helpful? Yes
Olivia B, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for your positive feedback! Edison is a new addition to our staff here at the Courtyard, and we agree that he is top notch! Our location is easily one of our best features, as we are exactly halfway between the airport and the French Quarter. So glad you were also able to take advantage of our... More 

Top Contributor
171 reviews 171 reviews
46 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here after driving a full day. Who is the first person we meet, Crystal "the Rock star"! She was very informative and even tired, she was very helpful. Little did we know that this was parade season for Mardi Gras. She helped us with not getting caught in closed streets and crowds. Rooms are large, beds are comfortable, but... More 

Was this review helpful? Yes
Olivia B, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for your feedback! We absolutely agree that Crystal is a "rock star," and appreciate you giving us the opportunity to recognize her as such. We look forward to seeing you at the Courtyard Metairie again soon! More 

1 review
5 of 5 stars Reviewed January 27, 2015

I travel weekly and stayed at this location 2 weeks ago. Crystal helped me so much then, but I left a pair of diamond earrings on the night stand in a rush to catch my flight. I phoned the hotel 10 minutes after leaving and was told that the earrings were secure. I arrived last night and they looked but... More 

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for taking the time to let us know about your last stay. I am so happy that we were able to find your earrings. I know how much of a relief it was when Chrystal was able to find them that morning. We truly appreciate the fact that you love our property enough to come back... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2015

My visit was for 1 week. The staff was great, the room was very clean and the location was very convenient. I made use of the guest laundry and found that the on-site Bistro was very good and met my needs. I would stay again.

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for the wonderful review of our staff and hotel. We strive everyday make our guests comfortable and welcome at their "Home Away From Home", and we love to make every guests stay memorable. We hope to see you again in the near future and thank you again for taking the time to let us know about... More 

Tennessee
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 3, 2015

We arrived very late after a long day of driving from Orlando, FL. I was greeted at the front desk, with a friendly welcome by Chrystal. She checked us in quickly, and even went over all of our room requests we made in our online reservation prior to giving us our room. The room was spacious, clean, and very comfortable.... More 

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for taking the time to let us know how your stay was during your travels to the area. I am so happy to hear that we did all that we could to make sure you will return when your travels bring you back. I can surely understand the frustration of having to wait to clean your... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2014

This is the second time staying at this hotel. My sister and I stayed here and we liked it. She didn't give 5 stars because of the annoying running toilet, and it took forever for anyone to come look at it, but she did rate it with 4 star. I think for the price this hotel is exceptional. However if... More 

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking the time to let us know how your stay went and thank you again for coming back to see us while you were traveling to the area. I am so happy to hear that you enjoy our hotel and Bistro area. We pride ourselves on our service and the qaulity of product that we offer to... More 

Los Angeles, California
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 26, 2014

Stayed at this Courtyard in Metairie because I had business to attend to in that neighborhood. Should've stayed in New Orleans and taken a cab into Metairie, as there's not a whole lot to check out in this area. Though not the hotel's fault, I must mention that if you are travelling on foot, it was hard to walk around... More 

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking the time to let us know how your stay was with us while you were visiting our lovely city on business. I apologize if there was an odor in our lobby during your stay, I am not sure what could have been the cause for it. It may have been some food that was warmed in... More 

Columbus, Ohio
Top Contributor
67 reviews 67 reviews
16 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed December 5, 2014

I will caveat this review by saying we had a free night to burn so it is difficult to be too upset over the poor service/accommodations. With that said, here are a few thoughts... We arrived around 12:30 on a Thursday and the person at the front desk was able to get us in early which was a nice surprise...... More 

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking the time to write a review about your recent stay at the Courtyard New Orleans Metairie. As we pride ourselves on delivering a memorable hotel experience during everyone's travels, which we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for all of the issues you had with our... More 

Austin
Top Contributor
53 reviews 53 reviews
32 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed December 2, 2014

This hotel is first class with a price that will surprise you. Mind you, it's not cheap but everything about this place is wonderful. The staff was most helpful at check-in and check-out. The location is great for Metairie ... lots of shopping and a Whole Foods nearby. The room was large, clean, and had everything I could wish for.... More 

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for taking the time to let us know how we did during your last stay here in Metairie. Also thank you for mentioning that yes we do have STARBUCKS available 24 hours a day. So if you are that late night coffee drinker no worries our front desk can help. I am so delighted to hear... More 

Richmond, Virginia
Top Contributor
116 reviews 116 reviews
33 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed December 1, 2014

After over a hundred nights in hotels this year, I find it hard to find reasons to make some stand out over others. First is of course is of course room quality. My room seems recently remodeled. Comfortable furniture and nice big flat screen. Next is the hospitality of the staff. The front desk clerk and bartender were very welcoming... More 

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for taking the time to let us know about your previous stay with us while in the Metairie area. I am delighted to know that we were able to leave you with a lasting impression after leaving our hotel. It is our goal to keep people coming back by wowing them with our service and great... More 

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Additional Information about Courtyard New Orleans Metairie

Address: 2 Galleria Blvd., Metairie, LA 70001
Location: United States > Louisiana > Metairie
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard New Orleans Metairie 3*
Number of rooms: 153
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Also Known As:
Courtyard New Orleans Metairie Hotel Metairie
Courtyard Metairie
Metairie Courtyard
Metairie Marriott

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