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Courtyard New Orleans Metairie

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2 Galleria Blvd., Metairie, LA 70001
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Courtyard New Orleans Metairie
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134 Reviews from our TripAdvisor Community

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    46
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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    (47)
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Crozet, Virginia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everything we needed for a week in NOLA! The staff was always pleasant, our room and bathroom were large enough (sink area was outside the toilet/shower room), it was clean and quiet. The electrical outlet at the sink didn't work, but we were out most of the time and preferred that maintenance didn't come in to fix it, so I... More 

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for taking the time out of your day to let us know how your stay was while you were in the area. I am so happy that you had such a pleasant experience while you were here with us. We strive to make every guest feel like they are part of the family and I will... More 

Winchester, Virginia
Level Contributor
107 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Relatively new hotel, with modern furnishings, near New Orleans airport. We chose this location as it is near highway 10, and we wanted a quick getaway by car. Free internet, but not breakfast. The room was overpriced, probably because of the jazz festival. Although I requested a king size bed, we got two queen beds. The taxi to the French... More 

Was this review helpful? Yes
Olivia B, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for your kind review! Our location is one of our best features - close enough to all the action, but far enough away to enjoy some peace and quiet too. We are so glad you were able to enjoy the pool while you were in town. I hope that you will not hesitate to come back... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 26, 2015

We were in town for basketball this past weekend & have stayed here several times before. I would like to thank the hotel manager Stephen for helping with my reservation! Special thanks to Cynthia & Chrystal @ the desk, & Roxanne (house keeping) for making our stay enjoyable! Extra special thanks to the Hefu & Duncan for always being helpful!!!... More 

Was this review helpful? Yes 1
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking the time to let us know how your most recent experience went. I will make sure that we give praise to all of the people that you mentioned in your review. Customer service is definitely our number one priority and we take pride in the service our guest’s experience. I am proud of our team in... More 

Lafayette, Louisiana
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 22, 2015

I stayed at this hotel while on a business trip. Staff were always friendly and helpful, from the front desk, to housekeeping, to restaurant staff and back again. I loved the fact that I was very close to my office (off Carrollton Avenue) never had to get on the freeway to get there! Some of the best things about this... More 

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Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking the time out of your busy day to let us know how your most recent stay went. We completely agree that there is a need for a good cleaning on our hallway carpet. The light color of our hallway carpet tends to show everything. We have contracted a cleaning company to take care of that issue..... More 

Olathe, Kansas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 20, 2015

Wonderful friendly and efficient welcome by Cynthia Stubbs. She even offered to give me a graduation because I had forgotten to get one. The hotel had been renovated since my last visit and it is lovely. The physical plant and room were very nice. In recommend it highly.

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking the time to let us know about your experience while choosing to stay with us here at the Courtyard New Orleans Metairie. I am happy to hear the service you received during your stay exceeded your expectations. We strive to be the best as we know there are a lot of options for travelers in the... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 20, 2015

This hotel was "alright". Nothing special about it except for it's location. I requested a room on a higher floor with extra towels when I booked this hotel through the Marriott website. Liz checked me in and I don't think she smiled once during the check in process- not the friendly customer service I read about in other reviews. I... More 

Was this review helpful? Yes 1
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking the time to share your recent experience at the Courtyard New Orleans Metairie with us. As the cleanliness of our hotel is a key priority, I am very sorry that your room fell short of your as well as our expectations. Please rest assured that your comments have been shared with the housekeeping team in an... More 

Houston, Texas
1 review
5 of 5 stars Reviewed May 11, 2015

Mrs.Cynthia Stubbs was great from the time,I came thru the door with greeting me the helping me to my room.Im from Houston this is my first time here and ill be back you guys rock keep up the great service.

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking the time to let us know how your stay was when you traveled to town. I am happy to see that our service shined through from the time you stepped foot in the hotel until the time that you left. It is always our goal to have every guest leave with that same feeling. I hope... More 

Spring, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 20, 2015

Sincere, caring customer service at the front desk was beyond our expectations. Of course, our room was great and the location is perfect for us whenever we visit our hometown. on this trip, we needed a shuttle to the cruise terminal and it was easily arranged by the front desk staff. Thanks again.

Was this review helpful? Yes 1
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking the time to let us know how your stay went while you were visiting before your cruise. I hope that you had a great time on the ship and the weather cooperated while you were relaxing. I am happy to hear that we made your stay convenient and comfortable before you departed. I will make sure... More 

Houston
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed April 20, 2015

Stayed here two nights while attending an event at the convention center in New Orleans. I can't say enough positive things about the entire experience. From start to finish; extremely friendly and helpful staff at the front desk, friendly staff and decent hot food at the lobby Bistro, clean room stocked with sundries, awesome bed, friendly helpful housekeeping, speedy checkout,... More 

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking the time to let us know how your stay went while you were visiting the city. I am so happy to hear that we were able to continue with the consistency that you have grown to love with Marriott. I will make sure to let our team know that they succeeded in making your stay the... More 

colorado
Level Contributor
158 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
3 of 5 stars Reviewed April 19, 2015 via mobile

Rooms are very clean and we'll designed plenty of outlets great bed but the wireless is awful I stay in courtyards often and lately not one has good wireless this is a hotel for business people and they can't seem to understand the need and quality of wireless heh marriott wake the heck up

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking the time to let us know how your stay went while you were visiting the area. We are currently working to analyze our internet speed for our guests. We know that this is an age of technology and in order to be the best in the area we need to offer our guests the most effiicient... More 

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