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Courtyard New Orleans Metairie

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2 Galleria Blvd., Metairie, LA 70001
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Courtyard New Orleans Metairie
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140 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed yesterday NEW

I stayed at the Courtyard in Metairie for two nights this week, and was disappointed by this rather expensive hotel. For starters, the desk clerk gave me keys to the wrong room. They didn't work, obviously, so we got switched to room 421. Which was a handicapped accessible room on what I can only assume was the dirtiest floor in... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for my daughter's basketball tournament (Battle of the Bayou). I did not want to stay downtown due to traffic and cost of daily parking. The staff members at check in were extremely nice and professional. It's about 15-20 minutes from downtown with traffic. Rooms are clean and well kept!!!

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Dallas
Level Contributor
79 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have stayed at multiple Marriott hotels. I choose Marriott because of their consistency. Good customer service is consistent, room cleanliness, and nice decor is consistent as well. I wanted to give 5 stars. It's the little things that mean the most. Upon check-in ( I made a reservation well in advance) there was a customer in front of me... More 

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New Orleans
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a nicely located hotel for anyone needing to stay outside of New Orleans or closer to the airport. Stayed here with the wife and two kids one night so we would be close to the airport for my son's plane flight the next morning. Had the 1 BR suite which was full of space. There's a twin sized... More 

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Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for taking the time to let us know how your stay was during your travels to the area. I am so happy to hear that we did all that we could to make sure you will return when your travels bring you back. Thank you again for taking time out of your day and hope to... More 

Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was very comfortable. The rooms were very clean and furnished nicely. The staff were very professional and helpful. We called ahead and asked for a quiet room on the top floor, which we were given. The breakfast was tasty ( we all had the oatmeal). We will stay here again when we return to NOLA.

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Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking the time to write a review about your stay with us! We are so happy you enjoyed our breakfast offerings, spacious rooms, and comfortable beds. We will make sure that the issues in your room with the electrical outlet are an isolated issue and the next time you stay with us it will be problem free.... More 

Wichita
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed here for most of the month of May 2015 on business. I enjoyed the quiet and relaxed atmosphere, and felt well taken care of. Very close to Interstate highways, so nothing was very far away. There is a great upscale shopping center close by, and several places to eat. I enjoyed my stay.

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Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for taking the time to let us know about your previous stay with us while in the Metairie area. I am happy that we were able to take care of you while you stayed with us for such an extended period of time. It is our goal to keep people coming back by providing them with... More 

Crozet, Virginia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 19, 2015

Everything we needed for a week in NOLA! The staff was always pleasant, our room and bathroom were large enough (sink area was outside the toilet/shower room), it was clean and quiet. The electrical outlet at the sink didn't work, but we were out most of the time and preferred that maintenance didn't come in to fix it, so I... More 

Was this review helpful? Yes
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for taking the time out of your day to let us know how your stay was while you were in the area. I am so happy that you had such a pleasant experience while you were here with us. We strive to make every guest feel like they are part of the family and I will... More 

Winchester, Virginia
Level Contributor
107 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed June 8, 2015

Relatively new hotel, with modern furnishings, near New Orleans airport. We chose this location as it is near highway 10, and we wanted a quick getaway by car. Free internet, but not breakfast. The room was overpriced, probably because of the jazz festival. Although I requested a king size bed, we got two queen beds. The taxi to the French... More 

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Olivia B, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you so much for your kind review! Our location is one of our best features - close enough to all the action, but far enough away to enjoy some peace and quiet too. We are so glad you were able to enjoy the pool while you were in town. I hope that you will not hesitate to come back... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 26, 2015

We were in town for basketball this past weekend & have stayed here several times before. I would like to thank the hotel manager Stephen for helping with my reservation! Special thanks to Cynthia & Chrystal @ the desk, & Roxanne (house keeping) for making our stay enjoyable! Extra special thanks to the Hefu & Duncan for always being helpful!!!... More 

Was this review helpful? Yes 1
Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking the time to let us know how your most recent experience went. I will make sure that we give praise to all of the people that you mentioned in your review. Customer service is definitely our number one priority and we take pride in the service our guest’s experience. I am proud of our team in... More 

Lafayette, Louisiana
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 22, 2015

I stayed at this hotel while on a business trip. Staff were always friendly and helpful, from the front desk, to housekeeping, to restaurant staff and back again. I loved the fact that I was very close to my office (off Carrollton Avenue) never had to get on the freeway to get there! Some of the best things about this... More 

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Brandon C, Manager at Courtyard New Orleans Metairie, responded to this review

Thank you for taking the time out of your busy day to let us know how your most recent stay went. We completely agree that there is a need for a good cleaning on our hallway carpet. The light color of our hallway carpet tends to show everything. We have contracted a cleaning company to take care of that issue..... More 

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