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All 21 Metairie hotels

Extended Stay America - New Orleans - Metairie

2.0 of 5 Hotel   |   3300 I-10 S. Service Rd. W., Metairie, LA 70001
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67%
Ranked #10 of 21 hotels in Metairie
A recent review
5 of 5 stars reviewed 2 weeks ago
TishShelton Metairie, Louisiana
  • Overview
  • Reviews (37)
  • Photos (17)
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  • Room tips (9)
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37 people have reviewed this hotel

Traveler rating
    9
    16
    8
    2
    2
See reviews for
5
9
3
8
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Metairie, Louisiana
1 review
5 of 5 stars Reviewed 2 weeks ago

We had a great experience here. The staff was able to refund the last night's stay when I had to leave early. Very friendly staff and clean hotel. I will be staying at more Extended Stay Americas in the future. This was our first and a very enjoyable experience. We will stay here again.

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Dallas, Texas
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 2 weeks ago

Came down on a roadtrip, without making reservations...they were still able to accommodate my family and the price was fair. Looks like the hotel has been recently renovated, staff was nice. It's about 5-10 min drive to downtown and a lot of restaurants nearby. If you want something nice without having to pay all the extras this is the place.

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North Chicago, Illinois
2 reviews
4 of 5 stars Reviewed 4 weeks ago

stayed at this hotel the weekend of all star weekend in feb. was very nervous of the reviews we read. got there everything was pefect as a matter of fact our room was like the ones they show on the commercial actually!lol couldn't believe room was clean hotel was nice and secure and conviently off the expressway. was really impressed... More

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Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review

I appreciate you taking the time to write such a great review about your stay. I truly appreciate your comments regarding the staff and the property. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More

alabama
1 review
4 of 5 stars Reviewed June 16, 2014 via mobile

We stayed for an assembly the weekend of June 13-15. The rooms were clean and staff were wonderful. The only problem I had was our room smelled like cigarettes even though it was a non-smoking room. But everything else was great. We didn't have the eat and grab breakfast, so I can't give a review on that.

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Key West, Florida
Contributor
19 reviews 19 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 14, 2014

This hotel is located in Metairie next to a couple of not-so-nice looking hotels, but standouts from the rest. The hotel looks freshly renovated and the room was nice and clean. The kitchenette was nice, and came with basic utensils and cooking pans. The bed and pillows were comfortable. The grab and go breakfast was very basic, but they ran... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review

I want to thank you for taking the time to post a review of your stay. We apologize that the channel selection did not meet your expectations. Thanks to your feedback, we have resolved the issue. We are happy to read that we provided you with overall great service and a clean room. Thank you for choosing Extended Stay Hotels.... More

Nottingham, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 5, 2014

We had read the mixed reviews, but it offered what we were looking for. We found the location to be absolutely perfect for us to get onto the Highway. The room was very clean, the bed comfortable. We certainly did not notice any 'odours'! The hotel does not look tired. The staff were a great help to us both, any... More

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Lafayette, Louisiana
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 28, 2014

Given all the negative online reviews, I was reluctant to stay here. However, having stayed there I can state with confidence that those negative comments are unfounded. The hotel and room was clean and the staff was great. There was plenty of hot water. Rooms have been completely renovated. Hotel access is very easy being at IH-10 and Causeway Blvd.... More

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed your clean room, the service our staff provided, and our hotel's location. The staff and I would love to provide you with another comfortable stay in the future. More

Baton Rouge, Louisiana
1 review
4 of 5 stars Reviewed May 27, 2014 via mobile

We stayed on 3rd for and when we walked in our room we said WOW! Didn't expect that it would look so nice and clean. The lady that check us in I think Catletta was great and very professional! She smiled while checking us in. We don't get that at the Ramada! She seen us get off the elevator and... More

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Chicago, Illinois
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 23, 2014

This was our second stay at an Extended Stay America and the first time at this location. We chose this hotel because we like having the kitchenette, the price was more reasonable than downtown New Orleans and it has free parking. The front desk staff was pleasant, the room was clean but we did have odor issues. The floor was... More

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Florida
Contributor
16 reviews 16 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 14, 2014

We stayed at this extended stay from 4/6 - 4/11. We went to LA to visit with an Army friend my hubby hadn't seen in 46 years and to sightsee in the French Quarter. We were received by Donna, a very nice, polite young lady. She was very friendly. We wanted a room on the 1st floor and took the... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - New Orleans - Metairie, responded to this review

Thank you for taking the time to write a review of your stay. I’m so happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More

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Additional Information about Extended Stay America - New Orleans - Metairie

Address: 3300 I-10 S. Service Rd. W., Metairie, LA 70001
Phone Number:
Location: United States > Louisiana > Metairie
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - New Orleans - Metairie 2*
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Also Known As:
Kenner Extended Stay
Extended Stay America Kenner
Extended Stay Metairie

17 photos of this hotel

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Amenities

Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style
#3 Business Hotel in Metairie
Hotel Class
Number of rooms
20

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