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All 21 Metairie hotels

Extended Stay America - New Orleans - Metairie

2.0 of 5 Hotel   |   3300 I-10 S. Service Rd. W., Metairie, LA 70001
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Extended Stay America - New Orleans - Metairie
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Ranked #12 of 21 Hotels in Metairie
A recent review
4 of 5 stars reviewed 4 days ago
LeeDemers St. Petersburg, Florida
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51 reviews from our community

Traveler rating
    9
    22
    12
    4
    4
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8
13
3
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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St. Petersburg, Florida
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

the price was right for a work stay, rooms are fine with kitchenette, towels are very rough.overall a good stay.staff was pleasant and made for a comfortable stay. plenty to do around the area from shopping to some very good restaraunts available to please most people.

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Louisville, Kentucky
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My wife & I had a very nice stay @ Extended Stay America for the week-end. A fridge & microwave I expected, but the kitchenette I did not. We didn't cook in the room but we could have. Everything was clean, all personal were nice & attentive. Single queen was comfortable. A/C & heat worked fine. Asked the desk to... More 

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Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with your stay at Extended Stay Metairie. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Pensacola, Florida
2 reviews
2 of 5 stars Reviewed January 8, 2015

....and stay elsewhere. I'm not hard to please and the smiles and pleasantness of those at the front desk, while welcomed, was about all the pleasantness one will get at this hotel. Upon checking in, I was told my request made weeks prior, was just that, a request. It wasn't honored although the front desk did try to find something... More 

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Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review

Thank you for your recent review of your stay. Please accept our most sincere apologies for your unpleasant stay with us. I am sorry to read that your in-room amenities and our housekeeping service did not meet your expectations. As an extended stay hotel, we offer one housekeeping service per week for guests staying over seven nights. However, we do... More 

Mathis, Texas
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
3 of 5 stars Reviewed December 31, 2014

Our room looked good but when we first walked in it smelled like under arm odor. Hallway smelled like cigarettes even tho it says no smoking. We are smokers but why are we not allowed to smoke if hallway smells like cigs. Kitchen is nice with full size frig. Staff was nice. Towels are very rough and they only clean... More 

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Jackson, Mississippi
1 review
1 of 5 stars Reviewed November 17, 2014

I usually don't complain but this hotel. Bed and Bath are not too clean. the rest of the room looked scraggily. And the front desk are rude and they didn't clean the room all time we were there. the smoke smell everywhere, if you are not smoking person don't go there, I will never stay at this place again

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Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review

I want to thank you for taking the time to write a review of our hotel. I apologize for the cleanliness and odor issues you encountered during your stay with us. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for bringing this to our... More 

Shreveport, Louisiana
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 7, 2014

The hotel itself looked nice enough, and the parking was adequate. The hotel rooms are accessed through interior corridors. The room with one queen bed was a nice size. The kitchen would probably be adequate, but we didn't use it as we only stayed one night. The fridge is full sized, not a mini. There were no dishes or silverware,... More 

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Memphis, Tennessee, United States
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed November 4, 2014

My husband and I tried Extended Stay for the first time on this trip to New Orleans. Normally, we stay in the French Quarter, but this time, we wanted to stay outside the quarter to see other sites. The room was clean, had free parking, free wifi and free grab and go breakfast. We did have a little complication with... More 

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Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about the staff here in Metairie. I'm so pleased to hear that we were able to provide you with a comfortable stay and free Wi-Fi and a grab-and-go breakfast. Thank you again for sharing your comments with us. We look forward to... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 15, 2014

Wife and I stayed for two nights during New Orleans Saints home game. Overall, this is a good, cheap, basic hotel with free parking, free breakfast, and free wifi that's located in a safe area not far away from a Walmart Supercenter, gas stations, shopping centers, and restaurants. A few minutes drive to Louis Armstrong (New Orleans) Airport and about... More 

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Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review

Thank you so much for sharing your experience with us. We appreciate your comments about the value and location of our hotel. We are so pleased to read that we met your needs and that you received good service from our staff. Thank you again for sharing your experience with us. We would love to see you again, should your... More 

Austin, Texas
2 reviews
3 of 5 stars Reviewed October 7, 2014

We have been planing a company team build for months with this hotel. Now when it is time to book it's saying no rooms available sad sad . Hopefully something comes available soon because it's getting closer to that time Thanks

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Decatur, Georgia
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed September 29, 2014

We have stayed at this establishment several times, with acceptable results. However, our latest attempted stay was terrible, and we had to leave. First of all, the price has increased by $20+ per day. We checked in, but the bathroom fan in our first room didn't work, so the maintenance person was called. He told us that the fan "was... More 

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Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize that your most recent stay with us did not meet your expectations. I am sorry to hear about the issues you encountered with the bathroom fan and air conditioner in your rooms. I will be meeting with our maintenance staff to ensure these issues do... More 

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Additional Information about Extended Stay America - New Orleans - Metairie

Address: 3300 I-10 S. Service Rd. W., Metairie, LA 70001
Phone Number:
Location: United States > Louisiana > Metairie
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Extended Stay America - New Orleans - Metairie 2*
Number of rooms: 20
Reservation Options:
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Also Known As:
Kenner Extended Stay
Extended Stay America Kenner
Extended Stay Metairie

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