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All 21 Metairie hotels

Extended Stay America - New Orleans - Metairie

2.0 of 5 Hotel   |   3300 I-10 S. Service Rd. W., Metairie, LA 70001
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Extended Stay America - New Orleans - Metairie
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Ranked #11 of 21 Hotels in Metairie
A recent review
3 of 5 stars Reviewed August 24, 2014
WoodstockWen New Orleans
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42 reviews from our community

Traveler rating
    9
    19
    9
    2
    3
See reviews for
7
9
3
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Decatur, Georgia
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 3 days ago NEW

We have stayed at this establishment several times, with acceptable results. However, our latest attempted stay was terrible, and we had to leave. First of all, the price has increased by $20+ per day. We checked in, but the bathroom fan in our first room didn't work, so the maintenance person was called. He told us that the fan "was... More

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New Orleans
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 24, 2014

We had stayed there VERY briefly (a total of 5 hours) back in May 2014 when we were moving from one house to another (located out of state) and needed a place to sleep since our belongings were all packed and had a nice, quiet stay on the 2nd floor of the hotel. The room was in great shape and... More

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Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review

Thank you for providing us with the details about your stay. We appreciate the kind comments about our staff; however, we apologize for the condition of the room you stayed in. We discussed your comments with our staff, and we begin inspecting all of our rooms to make sure they are up to our standards. Thank you again for your... More

2 reviews
4 of 5 stars Reviewed August 18, 2014

This hotel was an overall good value for the amount. Stayed here for 6 nights. Room was clean and beds were comfortable. Have to check with front desk for kitchenware, but bought my own cooking set at local Walmart. Front desk staff was friendly and helpful.No housekeeping had to replace own towels at front desk. For it to be extended... More

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Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review

Thank you for writing a review of our hotel. We are disappointed that you were unaware of our available amenities; however, we are glad that you enjoyed your clean, comfortable room. We offer kitchenware and toiletries at the front desk. We also offer additional housekeeping and refresh services for a minimal fee. We will work with our front desk staff... More

Sandy Utah
1 review
4 of 5 stars Reviewed August 6, 2014 via mobile

The room was clean and the staff was friendly and they were very helpful. Also having a kitchen to cook my own meals whenever I felt like it was a plus. All I had to do was request the cooking utensils that I needed and the staff quickly brought them to my room. The laundry room where I could wash... More

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Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review

Thank you for taking the time to write a review of our hotel. We are so glad that you had an enjoyable stay with us. We strive to provide our guests with a "home away from home" experience, so we are so happy to hear that we did just that during your stay. Thank you again for your review. We... More

Greenbrier, Arkansas
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 31, 2014

Stayed here for a few days. Room was clean and neat and quiet. Would stay again. Centered in town so it's close to everything Over all a great stay. There is a little bar behind the hotel that has food. Waitress is really nice there.

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Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review

William - Thank you for posting such a great review of our hotel. We are glad to hear that you enjoyed your clean, quiet room and that you would stay with us again. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More

Metairie, Louisiana
1 review
5 of 5 stars Reviewed July 16, 2014

We had a great experience here. The staff was able to refund the last night's stay when I had to leave early. Very friendly staff and clean hotel. I will be staying at more Extended Stay Americas in the future. This was our first and a very enjoyable experience. We will stay here again.

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Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review

Thank you for your great review. We are so glad that you enjoyed your clean room and our wonderful staff. Thank you again for your feedback. We look forward to seeing you again soon. More

Dallas, Texas
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 15, 2014

Came down on a roadtrip, without making reservations...they were still able to accommodate my family and the price was fair. Looks like the hotel has been recently renovated, staff was nice. It's about 5-10 min drive to downtown and a lot of restaurants nearby. If you want something nice without having to pay all the extras this is the place.

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North Chicago, Illinois
2 reviews
4 of 5 stars Reviewed June 27, 2014

stayed at this hotel the weekend of all star weekend in feb. was very nervous of the reviews we read. got there everything was pefect as a matter of fact our room was like the ones they show on the commercial actually!lol couldn't believe room was clean hotel was nice and secure and conviently off the expressway. was really impressed... More

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Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review

I appreciate you taking the time to write such a great review about your stay. I truly appreciate your comments regarding the staff and the property. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More

alabama
1 review
4 of 5 stars Reviewed June 16, 2014 via mobile

We stayed for an assembly the weekend of June 13-15. The rooms were clean and staff were wonderful. The only problem I had was our room smelled like cigarettes even though it was a non-smoking room. But everything else was great. We didn't have the eat and grab breakfast, so I can't give a review on that.

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Key West, Florida
Contributor
19 reviews 19 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 14, 2014

This hotel is located in Metairie next to a couple of not-so-nice looking hotels, but standouts from the rest. The hotel looks freshly renovated and the room was nice and clean. The kitchenette was nice, and came with basic utensils and cooking pans. The bed and pillows were comfortable. The grab and go breakfast was very basic, but they ran... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review

I want to thank you for taking the time to post a review of your stay. We apologize that the channel selection did not meet your expectations. Thanks to your feedback, we have resolved the issue. We are happy to read that we provided you with overall great service and a clean room. Thank you for choosing Extended Stay Hotels.... More

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Additional Information about Extended Stay America - New Orleans - Metairie

Address: 3300 I-10 S. Service Rd. W., Metairie, LA 70001
Phone Number:
Location: United States > Louisiana > Metairie
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - New Orleans - Metairie 2*
Number of rooms: 20
Reservation Options:
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Also Known As:
Kenner Extended Stay
Extended Stay America Kenner
Extended Stay Metairie

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