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Extended Stay America - New Orleans - Metairie

2.0 of 5
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3300 I-10 S. Service Rd. W., Metairie, LA 70001
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Extended Stay America - New Orleans - Metairie
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Ranked #14 of 21 Hotels in Metairie
A recent review
4 of 5 stars Reviewed February 27, 2015
LeeDemers St. Petersburg, Florida
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54 Reviews from our TripAdvisor Community

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    9
    23
    12
    5
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 6, 2015 via mobile

Room smelled horrible and it was dirty.Towels old and dirty. Hotwire.com compared the place to Comfort Inn, I have stayed at Comfort Inn and there's a huge difference between the two. Breakfast was mini muffins and that's it. Horrible place. Never staying there again.

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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 26, 2015

Stayed here one night last Friday after flying in from UK for family event next day. Just needed a place to sleep really after long day of travel but I was shocked at the overall prices of the hotels in Metairie/Kenner area. This hotel had decent reviews so I forked out £92 (GBP) for the room - supposedly a bargain... More 

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Travelers are raving about these Metairie hotels

St. Petersburg, Florida
Contributor
12 reviews 12 reviews
4 hotel reviews
4 of 5 stars Reviewed February 27, 2015

the price was right for a work stay, rooms are fine with kitchenette, towels are very rough.overall a good stay.staff was pleasant and made for a comfortable stay. plenty to do around the area from shopping to some very good restaraunts available to please most people.

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Manager_11525, Manager at Extended Stay America - New Orleans - Metairie, responded to this review

The staff and I appreciate your positive remarks. We also appreciate you letting us know about the discomfort with your towels. We are sorry for this issue, but are happy to read that we provided you with a great stay overall. Thank you again for your review. It would be our pleasure for you to repeat your experience with us... More 

Louisville, Kentucky
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 9, 2015

My wife & I had a very nice stay @ Extended Stay America for the week-end. A fridge & microwave I expected, but the kitchenette I did not. We didn't cook in the room but we could have. Everything was clean, all personal were nice & attentive. Single queen was comfortable. A/C & heat worked fine. Asked the desk to... More 

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Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with your stay at Extended Stay Metairie. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Pensacola, Florida
2 reviews
2 of 5 stars Reviewed January 8, 2015

....and stay elsewhere. I'm not hard to please and the smiles and pleasantness of those at the front desk, while welcomed, was about all the pleasantness one will get at this hotel. Upon checking in, I was told my request made weeks prior, was just that, a request. It wasn't honored although the front desk did try to find something... More 

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Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review

Thank you for your recent review of your stay. Please accept our most sincere apologies for your unpleasant stay with us. I am sorry to read that your in-room amenities and our housekeeping service did not meet your expectations. As an extended stay hotel, we offer one housekeeping service per week for guests staying over seven nights. However, we do... More 

Mathis, Texas
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 31, 2014

Our room looked good but when we first walked in it smelled like under arm odor. Hallway smelled like cigarettes even tho it says no smoking. We are smokers but why are we not allowed to smoke if hallway smells like cigs. Kitchen is nice with full size frig. Staff was nice. Towels are very rough and they only clean... More 

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Jackson, Mississippi
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 17, 2014

I usually don't complain but this hotel. Bed and Bath are not too clean. the rest of the room looked scraggily. And the front desk are rude and they didn't clean the room all time we were there. the smoke smell everywhere, if you are not smoking person don't go there, I will never stay at this place again

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review

I want to thank you for taking the time to write a review of our hotel. I apologize for the cleanliness and odor issues you encountered during your stay with us. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for bringing this to our... More 

Shreveport, Louisiana
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 7, 2014

The hotel itself looked nice enough, and the parking was adequate. The hotel rooms are accessed through interior corridors. The room with one queen bed was a nice size. The kitchen would probably be adequate, but we didn't use it as we only stayed one night. The fridge is full sized, not a mini. There were no dishes or silverware,... More 

Was this review helpful? Yes 1
Memphis, Tennessee, United States
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed November 4, 2014

My husband and I tried Extended Stay for the first time on this trip to New Orleans. Normally, we stay in the French Quarter, but this time, we wanted to stay outside the quarter to see other sites. The room was clean, had free parking, free wifi and free grab and go breakfast. We did have a little complication with... More 

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Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about the staff here in Metairie. I'm so pleased to hear that we were able to provide you with a comfortable stay and free Wi-Fi and a grab-and-go breakfast. Thank you again for sharing your comments with us. We look forward to... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 15, 2014

Wife and I stayed for two nights during New Orleans Saints home game. Overall, this is a good, cheap, basic hotel with free parking, free breakfast, and free wifi that's located in a safe area not far away from a Walmart Supercenter, gas stations, shopping centers, and restaurants. A few minutes drive to Louis Armstrong (New Orleans) Airport and about... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this review

Thank you so much for sharing your experience with us. We appreciate your comments about the value and location of our hotel. We are so pleased to read that we met your needs and that you received good service from our staff. Thank you again for sharing your experience with us. We would love to see you again, should your... More 

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