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Residence Inn New Orleans Metairie

3.0 of 5 Three Galleria Boulevard, Metairie, LA 70001
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Certificate of Excellence 2014
Residence Inn New Orleans Metairie
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Residence Inn New Orleans Metairie
Residence Inn New Orleans Metairie
Residence Inn New Orleans Metairie
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118 reviews from our community

Traveler rating
    47
    50
    13
    5
    3
See reviews for
58
23
7
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (118)
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    (26)
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Jacksonville, North Carolina
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Professional staff. Rooms are clean and spacious. I stay in many hotels and this one is by far the best in value and overall convenience to New Orleans. Management team does a great job making sure quests are taken care of.

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Manchester, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed two nights while visiting New Orleans. It took about 1hour to get to the French quarter. We enjoyed the convenience of having our own kitchen. However, we had planned to get food from takeouts but we were a bit far from any restaurants opened late when we got back from New Orleans. In the end we got food... More 

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1 review
4 of 5 stars Reviewed 2 weeks ago

The Residence Inn was pretty much what I expected. The rooms are spacious & clean, there is a good selection of chairs & couches to spread out on, and the bed was comfy.We had never stayed at a Residence Inn before, so did not know what to expect. We wanted a place that felt like home while we spent a... More 

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timothy g, Manager at Residence Inn New Orleans Metairie, responded to this review

Thank you for your warm and welcomed comments. The staff looks forward to your next stay with us at the Residence Inn Metairie. More 

Sugar Land, Texas
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 26, 2015

our hot water was hit and miss. Corrected first day after advising front desk but no hot water second day. We returned late at night and checked out next morning, so just went without. Surprised this happened at such a nice place. Everything else was good and would book again. Kitchen very well equipped. Breakfast choices were good.

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Martha B, Manager at Residence Inn New Orleans Metairie, responded to this review

Thank you very much for taking the time out of your busy schedule to share your comments with us. I am very sorry that your hot water was hit or miss. We just upgraded our water system. If you are traveling in the Metairie area please stop by; we are looking very forward to your next visit. More 

Senior Contributor
21 reviews 21 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 20, 2015

My husband, best friend and I decided to go on a road trip and one of the places we chose was New orleans, it was a last minute decision so there was not many hotels to choose from, however I am so glad we stayed here , we were not expecting any amenities in the room, hoping to at least... More 

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Martha B, Manager at Residence Inn New Orleans Metairie, responded to this review

Thank you for selecting the Metairie Residence Inn to stay at during your road trip. All of our rooms have full size appliance and our rooms are very spacious. Thank you for the great comments on our staff. I have shared your comments with them. We have plenty of food options to choose from during breakfast. Thank you so much... More 

Humble, Texas
Contributor
14 reviews 14 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 19, 2015

I am a hotel snob, but this was a last minute trip, so we stayed here. The room was very spacious and clean. The staff at the front desk was awesome. The only reason I've deducted a star is because my boyfriend discovered that after pressing on the door, it opened from the outside. I was sleep when he went... More 

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Miguel M, Manager at Residence Inn New Orleans Metairie, responded to this review

Here at the Residence Inn Metairie our goal is to provide superior customer service, we take great pride in servicing your needs and are delighted to hear that we have met your expectations. Please be asure that your feedback will be shared with the team to continue to motivate them to deliver exceptional service. Thank you for staying at the... More 

Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 9, 2015

Christmas holiday road trip from Canada, to Tennesse, Texas, New Orleans, Nashville and back home to Canada. Consider the distance. We booked through price line.com. we paid $696.00 for two nights - no cancellation and no refunds due to sugar bowl happening which we didn't know and we are not a fan. We booked two nights, stayed 3 days. Checked... More 

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Martha B, Manager at Residence Inn New Orleans Metairie, responded to this review

Thanks you very much for your coments It was such a pleasure having you as a guest. I do apologize for the inconvenience you seemed to have while staying with us. We hope that you will still consider us for your future Metro New Orleans travel needs as we strive to provide the best possible service to all of our... More 

1 review
3 of 5 stars Reviewed January 3, 2015

I am in Metairie visiting family. I am traveling with my husband and our 2 yr old. I will compliment the hotel by saying the staff at very friendly. The facility has the potential to be very nice. Unfortunately my experience here makes me feel the price I paid for the room was highway robbery. The hotel was challenged to... More 

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timothy g, Manager at Residence Inn New Orleans Metairie, responded to this review

Thank you for taking the time to share your recent experience at the Residence Inn New Orleans Metairie with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve... More 

Dallas
Top Contributor
102 reviews 102 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed January 1, 2015

we stayed here for a few days during the christmas with family. the rooms are clean. The suite we stayed in was really small with not much room for a family of four. The breakfast was average fare. The thing that bugged me the most was that the front desk tried to get out of giving me the upgrade even... More 

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Miguel M, Operations Supervisor at Residence Inn New Orleans Metairie, responded to this review

Thank you for sharing your experience at the Residence Inn New Orleans Metairie. At the Residence Inn New Orleans Metairie we pride ourselves in giving the best hotel/hospitalty experience possible. Your feedback is integral for us to provide service so memorable. Be assured that your comments will be shared with the staff in an effort to improve our service. More 

Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 30, 2014

Good typical residence inn. We arrived at 4pm and the room wasn't ready till 6. They said some of their washer/dryers weren't working which caused the delay. Breakfasts was disorganized. Always running out of items and slow to refill. But the room itself was good, earning the 4 stars

Was this review helpful? Yes
Miguel M, Operations Supervisor at Residence Inn New Orleans Metairie, responded to this review

Thank you for taking the time to share yor recent experience at the Residence Inn New Orleans Metairie with us. The Residence Inn New Orleans Metairie has a mission to provide superior customer service , we take pride in serving your needs. I am very sorry that your expectations were not met. Be assured that we have shared your comments... More 

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Additional Information about Residence Inn New Orleans Metairie

Address: Three Galleria Boulevard, Metairie, LA 70001
Location: United States > Louisiana > Metairie
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn New Orleans Metairie 3*
Number of rooms: 120
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Also Known As:
Residence Inn New Orleans Metairie Hotel Metairie
Residence Inn Metairie
Metairie Residence Inn

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