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Residence Inn New Orleans Metairie

3.0 of 5 Three Galleria Boulevard, Metairie, LA 70001
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Residence Inn New Orleans Metairie
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Residence Inn New Orleans Metairie
Residence Inn New Orleans Metairie
Residence Inn New Orleans Metairie
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108 reviews from our community

Traveler rating
    46
    44
    11
    4
    3
See reviews for
54
22
7
14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
  • All months
    (108)
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    (26)
  • Jun-Aug only
    (44)
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    (18)
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New Orleans, Louisiana
1 review
5 of 5 stars Reviewed 1 week ago

My family and I experienced a horrible house burglary and fire. We moved in the hotel shortly thereafter, the best choice I could've ever made. We lived on the property for abt 3 months, the staff was Amazing! to say the least. From Crystal at the front desk, Brandon the housemen, Ms. Deborah, Ms. Maria in the café and the... More 

Was this review helpful? Yes
timothy g, Manager at Residence Inn New Orleans Metairie, responded to this review

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Residence Inn New... More 

Minneapolis, MN
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This Residence Inn is pretty decent, but my opinion of it was soured by a pool area under construction and a problem with the housekeeping team. When I returned to the hotel after a long day at work, I found that the housekeeping staff had decided to clean my room...even though my Do Not Disturb sign was prominently displayed on... More 

Was this review helpful? Yes
timothy g, Manager at Residence Inn New Orleans Metairie, responded to this review

Thank you for taking the time to share your recent experience at the Residence Inn New Orleans Metairie with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve... More 

Washington DC, District of Columbia
Senior Contributor
48 reviews 48 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for one week in the Residence Inn, use to stay downtown but easy access to the malls & play time in the city! The team at the Residence Inn knocked it out of the park, we planned a surprise wedding shower & their facilities were perfect as was the staff!!!

Was this review helpful? Yes
timothy g, Manager at Residence Inn New Orleans Metairie, responded to this review

The Staff here at the Residence Inn Metairie would like to thank you for your stay. We all enjoyed having the wedding shower here and your group's warmth and kindness towards the staff. Guests like yourself are the reason why we try to make every stay a great experience . More 

Las Cruces, New Mexico
Contributor
13 reviews 13 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 22, 2014

Stayed here while resting a night on a long trip. This hotel was great. We had a one bedroom suite. It was very clean and spacious. The couch even had a lounger section. Popcorn in the room for the microwave. The bed was sooo very comfortable and I slept like a rock. Great room. Will not disappoint. Breakfast was fantastic.... More 

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timothy g, Manager at Residence Inn New Orleans Metairie, responded to this review

Thank you for your fantastic comments about the Residence Inn Metairie. We are glad tyou loved our new mattresses and our Awesome breakfast.. More 

Sao Paulo, SP
Contributor
12 reviews 12 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 7, 2014

a perfect option for a long stay in NOLA area. The hotel has all the installations very well care with large rooms and a complimentary breakfast better than the average Residence Inns. All the staff are attentive and they have free wifi and parking as usual.

Was this review helpful? Yes
Martha B, Crystal at Residence Inn New Orleans Metairie, responded to this review

Thank you for taking the time to review and comment on our hotel. We are so glad that you enjoyed your stay with us and the amenities we offer. We pride ourselves on giving the best hotel / hospitality experience possible. We look forward to you staying with us again. More 

Senior Contributor
35 reviews 35 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 5, 2014

it's a nice clean hotel that is perfect for families and pets and if you want to avoid the craziness of downtown/french quarter new orleans. Great breakfast.it does allow pets but didn't notice any filth or smell. the rooms were quiet and the area seemed safe

Was this review helpful? Yes
timothy g, Manager at Residence Inn New Orleans Metairie, responded to this review

Thank you for sharing your experience at the Residence Inn New Orleans Metairie through the Guest Satisfaction Survey. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our... More 

Chicago
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2014

We stayed four nights and had a fabulous time. Room was very clean and the breakfast every morning was great. Many things to choose from for breakfast, fresh fruit, waffles, cereal, and hard boiled eggs. Staff was very nice and helpful.

Was this review helpful? Yes
timothy g, Manager at Residence Inn New Orleans Metairie, responded to this review

Thank you for taking the time to share your great experience with us. We are happy that your expectations were meet. Our Engineering staff has been notified of the AC issue. Thank you for choosing to stay with us again when traveling in the Metairie area. More 

Edmonton, Alberta, Canada
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 29, 2014

We stayed here for 3 nights after the conference as we wanted some quiet time from French quarter.. Checked in was quick and was told by the lady that they had a manager reception but we did not try it as we planned to go out. We decided to walk by to check out what they had. Lots of food... More 

Was this review helpful? Yes 2
Martha B, Manager at Residence Inn New Orleans Metairie, responded to this review

Thank you for taking the time to share your great experience with us. We are happy that your expectations were meet. Our Engineering staff has been notified of the AC issue. Thank you for choosing to stay with us again when traveling in the Metairie area. More 

CK_of_USA
Contributor
20 reviews 20 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 4, 2014

We stayed here 8/30 - 9/2. The room was clean and modern and the beds comfy. The only downside to our stay, perhaps due to the fact that we reserved during a holiday weekend, was the mass of people in the dining area at breakfast. The food selection was great but after continuous side-stepping with many people and unsupervised children... More 

Was this review helpful? Yes
Martha B, Crystal at Residence Inn New Orleans Metairie, responded to this review

It was a pleasure having you stay at our hotel. I empathize with you but that particular weekend we had an unusual amount of people for breakfast. We will be implementing new strategies that will help during those days. Thank you for sharing your comments; we look forward to you visiting with us again. More 

Yuma, Arizona
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 24, 2014

I stayed here for 12 days in August. The separate 1 bedroom suite was just the ticket for my family. It was clean and crisp. Bed was comfortable, kitchen and living area were on target and all was as expected from being a Residence Inn. Brian was the front desk agent and did an outstanding job during our entire stay,... More 

Was this review helpful? Yes
Martha B, Crystal at Residence Inn New Orleans Metairie, responded to this review

Thank you for sharing your experience at our hotel. I must say we do have an outstanding and caring staff. We will be updating our AC equipment, so hopefully the next time your are staying with us it will have been completed. Again, thank you for your comments. More 

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Additional Information about Residence Inn New Orleans Metairie

Address: Three Galleria Boulevard, Metairie, LA 70001
Location: United States > Louisiana > Metairie
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn New Orleans Metairie 3*
Number of rooms: 120
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Also Known As:
Residence Inn New Orleans Metairie Hotel Metairie
Residence Inn Metairie
Metairie Residence Inn
Hotel Style:
#1 Family Hotel in Metairie

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