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Residence Inn New Orleans Metairie

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Three Galleria Boulevard, Metairie, LA 70001
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Residence Inn New Orleans Metairie
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Residence Inn New Orleans Metairie
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124 reviews from our community

Traveler rating
    50
    52
    14
    5
    3
See reviews for
63
24
7
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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Fairhope, Alabama
1 review
5 of 5 stars Reviewed 3 weeks ago

We (many family members) stayed at this Hotel for an out of town funeral. Everyone one went above and beyond our expectations to make our stay as pleaseant as possible at such a sad time. The breakfast was excellent and to our surprise there was a light meal and cocktail in the evenings. Rooms were very clean and well decorated.... More 

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Miguel M, Operations Supervisor at Residence Inn New Orleans Metairie, responded to this review

Thank you for your kind and enthusiastic comments about our staff and service. We strive here at the Residence Inn Metairie to give our guest the best customer service. Please feel free to come back and visit us in the future here at the Residence Inn Metairie. More 

1 review
4 of 5 stars Reviewed March 23, 2015

Front desk service awesome Room was nice Hotel smell not so nice My family and I feel the Overall stay at this hotel was very good! We would definitely return but next timewe will bring air freshener.

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Patricia S, Front Office Manager at Residence Inn New Orleans Metairie, responded to this review

Thanks for completing the survey of your resent stay at Residence Inn Metairie. I am happy to hear you enjoyed your stay and our Front Desk staff was awesome. We are addressing your issue with our team and we are having your carpet professionlly cleaned, to assure you will not have this issue in the future. We are looking forward... More 

Pocatello, Idaho
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 22, 2015 via mobile

Stayed here prior to a cruise. Front staff was friendly. Internet works great. Wifi is strong in the room. Television remote did not work, probably batteries, and it was late so it didn't matter. Breakfast was not set out well, too small and confined of an area, makes for pandemonium. Overall, a good place to stay.

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Patricia S, Front Office Manager at Residence Inn New Orleans Metairie, responded to this review

Thanks for your resent stay at Residence Inn Metairie. We are happy to hear we met your expectations in delivery a welcoming and comfortable accommodation. Thank You Pat S. More 

Ridgeland, Mississippi
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 19, 2015

Our room was very nice, traveled with all three children; one child under 2. Our room was spacious and clean. The room was a one bed room studio with stove, dishwasher, refrigerator and microwave. Centrally located to main highway and near Cheese Cake Factory and Macy's.

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timothy g, Manager at Residence Inn New Orleans Metairie, responded to this review

Thank you for your warm and welcomed comments about the Residence Inn Metairie. We look forward to you booking your next stay here at our wonderful hotel. More 

Central Florida
Contributor
17 reviews 17 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 17, 2015

We stayed here prior to hurricane Katrina and this property does not appear to have aged or worn, which means it is very well kept up. From the prompt, courteous desk staff to the manager working in the breakfast room to help out, the staff are great. Like I said, the manager (I wish I had her name) was helping... More 

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Miguel M, Operation Supervisors at Residence Inn New Orleans Metairie, responded to this review

Thank you for your kind and enthusiastic comments about our staff and service. We strive here at the Residence Inn Metairie to give our guest the best customer service. Please feel free to come back and visit us in the future here at the Residence Inn Metairie. Thank you for your kind and enthusiastic comments about our staff. We strive... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 8, 2015

My husband selected this hotel after researching several hotels. Residence Inn offered free cable, free Wi-Fi, free breakfast and free parking. Most hotels in the area charge for parking and Wi-Fi. The hotel is a 10 minute drive by car to French Quarter, close enough to enjoy the festivities and far enough away for quiet nights. The hotel is immaculate.... More 

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Martha B, Manager at Residence Inn New Orleans Metairie, responded to this review

DM....thank you for taking the time to share your great experience. We are happy that after several options we were your choice hotel. Here at the Residence Inn we are your home away from home hotel. I am glad to hear that we meet the expectation of yur family. If you are traveling in the Metro New Orleans area we... More 

Jacksonville, North Carolina
Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 28, 2015

Professional staff. Rooms are clean and spacious. I stay in many hotels and this one is by far the best in value and overall convenience to New Orleans. Management team does a great job making sure quests are taken care of.

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timothy g, Manager at Residence Inn New Orleans Metairie, responded to this review

Thank you for taking the time to share your recent experience at the Residence Inn New Orleans Metairie with us. As the cleanliness of our hotel is a key priority, I am very excited that your guestroom met your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to continue to improve... More 

Manchester, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 28, 2015

We stayed two nights while visiting New Orleans. It took about 1hour to get to the French quarter. We enjoyed the convenience of having our own kitchen. However, we had planned to get food from takeouts but we were a bit far from any restaurants opened late when we got back from New Orleans. In the end we got food... More 

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timothy g, Manager at Residence Inn New Orleans Metairie, responded to this review

As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again... More 

1 review
4 of 5 stars Reviewed February 16, 2015

The Residence Inn was pretty much what I expected. The rooms are spacious & clean, there is a good selection of chairs & couches to spread out on, and the bed was comfy.We had never stayed at a Residence Inn before, so did not know what to expect. We wanted a place that felt like home while we spent a... More 

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timothy g, Manager at Residence Inn New Orleans Metairie, responded to this review

Thank you for your warm and welcomed comments. The staff looks forward to your next stay with us at the Residence Inn Metairie. More 

Sugar Land, Texas
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 26, 2015

our hot water was hit and miss. Corrected first day after advising front desk but no hot water second day. We returned late at night and checked out next morning, so just went without. Surprised this happened at such a nice place. Everything else was good and would book again. Kitchen very well equipped. Breakfast choices were good.

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Martha B, Manager at Residence Inn New Orleans Metairie, responded to this review

Thank you very much for taking the time out of your busy schedule to share your comments with us. I am very sorry that your hot water was hit or miss. We just upgraded our water system. If you are traveling in the Metairie area please stop by; we are looking very forward to your next visit. More 

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