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Residence Inn New Orleans Metairie

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Three Galleria Boulevard, Metairie, LA 70001
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Residence Inn New Orleans Metairie
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Residence Inn New Orleans Metairie
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128 Reviews from our TripAdvisor Community

Traveler rating
    52
    52
    16
    5
    3
See reviews for
63
25
7
17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (128)
  • Mar-May only
    (36)
  • Jun-Aug only
    (44)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (28)
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Carolinas
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Stayed there pre-Katrina for several months. Happy to return there for business. Staff friendly. Instantly fixed any problem such as lack of dish towel. Better than most places I stay for work. Room was clean. I would gladly stay again.

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timothy g, Manager at Residence Inn New Orleans Metairie, responded to this review

Thank you for staying at the Residence Inn Metairie. We were excited to see you stay with us again. Please come back and visit us again soon We love repeat guests here at the residence Inn Metairie. More 

LaPlace, Louisiana
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

During my recent home fire our agent placed us at this hotel which was actually a home away from home. The staff goes above and beyond and the breakfast buffet was absolutely delicious. Hey had an assortment of pastries, juices, hot oatmeal, waffles made to order. Scrambled eggs, turkey bacon, and breakfast skillet. Quite tasty with a southern twist. We... More 

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timothy g, Manager at Residence Inn New Orleans Metairie, responded to this review

Thank you for your warm and welcomed comments about the Residence Inn Metairie. We strive to make our hotel a home away from home and look forward to your next stay here at the Residence Inn Metairie More 

Southlake, TX
Top Contributor
57 reviews 57 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Staff was friends and efficient. Rooms were clean and quiet with plenty of restaurants in the area to choose. Normal breakfast food and nightly reception M-W while most Residence Inns have M-T. This one had food two nights and just a desert on the other. I feel the price was on the high end but maybe an event drove the... More 

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Miguel M, Operations Supervisor at Residence Inn New Orleans Metairie, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Residence Inn New Orleans Metairie. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issue you had... More 

Mobile, Alabama
Top Contributor
85 reviews 85 reviews
11 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago

OK its run by Marriott but it must have been some time since they had a Corp. inspection. You just get the feeling and sense that people are just coming to work because they have to and doing what it takes to get by. The clientele that come here are not of the highest caliber and trash the hotel from... More 

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Miguel M, Operations Supervisor at Residence Inn New Orleans Metairie, responded to this review

Kjonchef, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Residence Inn New Orleans Metairie. As we pride ourselves on delivering a memorable hotel experience during your travel, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere sapology for the issues you... More 

Fairhope, Alabama
1 review
5 of 5 stars Reviewed April 9, 2015

We (many family members) stayed at this Hotel for an out of town funeral. Everyone one went above and beyond our expectations to make our stay as pleaseant as possible at such a sad time. The breakfast was excellent and to our surprise there was a light meal and cocktail in the evenings. Rooms were very clean and well decorated.... More 

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Miguel M, Operations Supervisor at Residence Inn New Orleans Metairie, responded to this review

Thank you for your kind and enthusiastic comments about our staff and service. We strive here at the Residence Inn Metairie to give our guest the best customer service. Please feel free to come back and visit us in the future here at the Residence Inn Metairie. More 

1 review
4 of 5 stars Reviewed March 23, 2015

Front desk service awesome Room was nice Hotel smell not so nice My family and I feel the Overall stay at this hotel was very good! We would definitely return but next timewe will bring air freshener.

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Patricia S, Front Office Manager at Residence Inn New Orleans Metairie, responded to this review

Thanks for completing the survey of your resent stay at Residence Inn Metairie. I am happy to hear you enjoyed your stay and our Front Desk staff was awesome. We are addressing your issue with our team and we are having your carpet professionlly cleaned, to assure you will not have this issue in the future. We are looking forward... More 

Pocatello, Idaho
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 22, 2015 via mobile

Stayed here prior to a cruise. Front staff was friendly. Internet works great. Wifi is strong in the room. Television remote did not work, probably batteries, and it was late so it didn't matter. Breakfast was not set out well, too small and confined of an area, makes for pandemonium. Overall, a good place to stay.

Was this review helpful? Yes
Patricia S, Front Office Manager at Residence Inn New Orleans Metairie, responded to this review

Thanks for your resent stay at Residence Inn Metairie. We are happy to hear we met your expectations in delivery a welcoming and comfortable accommodation. Thank You Pat S. More 

Ridgeland, Mississippi
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 19, 2015

Our room was very nice, traveled with all three children; one child under 2. Our room was spacious and clean. The room was a one bed room studio with stove, dishwasher, refrigerator and microwave. Centrally located to main highway and near Cheese Cake Factory and Macy's.

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timothy g, Manager at Residence Inn New Orleans Metairie, responded to this review

Thank you for your warm and welcomed comments about the Residence Inn Metairie. We look forward to you booking your next stay here at our wonderful hotel. More 

Central Florida
Contributor
18 reviews 18 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 17, 2015

We stayed here prior to hurricane Katrina and this property does not appear to have aged or worn, which means it is very well kept up. From the prompt, courteous desk staff to the manager working in the breakfast room to help out, the staff are great. Like I said, the manager (I wish I had her name) was helping... More 

Was this review helpful? Yes
Miguel M, Operation Supervisors at Residence Inn New Orleans Metairie, responded to this review

Thank you for your kind and enthusiastic comments about our staff and service. We strive here at the Residence Inn Metairie to give our guest the best customer service. Please feel free to come back and visit us in the future here at the Residence Inn Metairie. Thank you for your kind and enthusiastic comments about our staff. We strive... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 8, 2015

My husband selected this hotel after researching several hotels. Residence Inn offered free cable, free Wi-Fi, free breakfast and free parking. Most hotels in the area charge for parking and Wi-Fi. The hotel is a 10 minute drive by car to French Quarter, close enough to enjoy the festivities and far enough away for quiet nights. The hotel is immaculate.... More 

Was this review helpful? Yes 1
Martha B, Manager at Residence Inn New Orleans Metairie, responded to this review

DM....thank you for taking the time to share your great experience. We are happy that after several options we were your choice hotel. Here at the Residence Inn we are your home away from home hotel. I am glad to hear that we meet the expectation of yur family. If you are traveling in the Metro New Orleans area we... More 

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