We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN PLUS Landmark Hotel

Certificate of Excellence
Hotel website
Hotel deals
2601 Severn Ave., Metairie, LA 70002
Special Offer
Stay 2X get $50 gift card
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 2 more sites!
BEST WESTERN PLUS Landmark Hotel
Professional photos View all
Browse nearby
BEST WESTERN PLUS Landmark Hotel
Write a Review

191 reviews from our community

Traveler rating
    67
    62
    32
    15
    15
See reviews for
37
41
15
71
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (191)
  • Mar-May only
    (54)
  • Jun-Aug only
    (33)
  • Sep-Nov only
    (60)
  • Dec-Feb only
    (44)
All months
Baton Rouge, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

The hotel is very conveniently located to all the areas of Metairie and can be used for visiting New Orleans as well. The rooms are quiet and clean and the staff is helpful and friendly. I use this hotel often when I am working in this area and find that it is one of the better places to stay in... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, Thank you so much for once again providing us with feedback about your stay. Please know that your effort is truly appreciated. As always, it is a pleasure to have you as our guest. Please let us know if there is anything we can assist you with prior to and during your next visit to the Metro New... More 

1 review
4 of 5 stars Reviewed 3 days ago NEW

Nice hotel but they advertise free complimentary breakfast on their website but once you get to the breakfast bar there is a $7.49 charge and choices are limited. i ended up paying $2.18 for 2 slices of bacon and a glass of water (what I drink) but they do also charge for coffee and juices.

Review collected in partnership with Best Western

Was this review helpful? Yes
Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, Please accept my sincerest apologies in regards to your experience with our breakfast offering. We are aware of this issue and are working towards a resolution that will better accommodate and inform our guests. I would appreciate the opportunity to speak with you directly so I can note any feedback you may have that would help us to... More 

Sacramento, California
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for a reunion that was being held here for 3 nights. The hotel was clean, staff very friendly & helpful, and the room clean as well. The location is so far removed from the historic French Quarter that it was difficult without a rental car. The hotel does have a restaurant, but it was closed whenever we... More 

Was this review helpful? Yes
Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, Thank you for choosing The Landmark during your recent visit to New Orleans. I apologize that our café was not available at a time that was convenient to you during your stay. I would appreciate the opportunity to speak with you about this, so we may examine the possibility of extending our hours of operation. We truly appreciate... More 

New Orleans, Louisiana
1 review
5 of 5 stars Reviewed 1 week ago

My first encounter was with the front desk clerk, Lavonne E. Her smile and professionalism was very welcoming. She was very informative regarding all the perks that their hotel had to offer. We were sold and joined. Our hotel suite was vey elegant and cozy. I highly Recommend!!!!!!

Was this review helpful? Yes
Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, I would first like to thank you for your patronage. We truly appreciate the opportunity to be of service to you. I am so pleased you were happy with your suite! It is great to hear such wonderful feedback in regards to our renovation. We hope you will visit us again in the future. If you require any... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here for 3 nights and we're booked in the brand new rooms. The new rooms are emmaculate. I honestly felt like we were staying in a condo. It had a full kitched, giant living room and bedroom. It was fantastic. The lobby and exterior are very nice as well. We didn't get a chance to try the food... More 

Was this review helpful? Yes
Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, We sincerely appreciate the time you took to write your stellar review of our property. Renovating a property can be quite a task, but hearing this kind of feedback from one of our valued guests makes it all worth it. I will bring your comments on how we can improve to the rest of the Managers so we... More 

Alexandria, United States
2 reviews
2 of 5 stars Reviewed 3 weeks ago

In bad need of renovations. This is a historic part of the state, it needs to be kept up. The halls are dark and drab feeling. The real PLUS on this hotel in the lobby and the elevators. It is an experience in itself to see the inside of this hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, Thank you for taking the time to provide us with feedback regarding your recent stay. We understand the concerns you conveyed regarding the atmosphere of the hotel. To address these concerns, we have implemented a total property improvement plan. Although we are nearly half way through, we look forward to the exciting changes the future holds. I would... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

We love this hotel, it is great for our group, we bring in over 200 guest each year for the past four years during the Easter weekend. It has a great location, the staff is knowledgeable of the groups needs and they are ready to receive us. In addition, they have the best cooks, cooking the catfish and Gumbo this... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, Thank you so much for your amazing review. Please know that we so appreciate you working with us to make sure your group has a pleasant stay. It is guests such as yourself that enable us to find different ways to accommodate our guest. I am so glad that you enjoyed your stay with us once again. Please... More 

Hammond, United States
1 review
3 of 5 stars Reviewed March 30, 2015

The Landmark is undergoing construction and is improving its quality tremendously. It is an older site, but the rooms were clean and the staff was friendly. It is a great hotel if you want to stay away from the busyness of the French Quarter.

Review collected in partnership with Best Western

Was this review helpful? Yes
Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, Thank you for staying with us! I am delighted to hear that the changes we have made are to your liking! It is our privilege to have you as our guest and we look forward to accommodating you in the future. Best Regards, Teresa Munoz - Night Manager More 

New Iberia, Louisiana
Top Contributor
57 reviews 57 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 26, 2015

I stayed here for two nights when I participated in the Irish Italian Parade. I have stayed here before as it is convenient for this event. Room 820 was fine. The bed was comfortable & there were lots of nice towels. TV, AC, etc. all worked fine. The hairdryer did not work which was a problem for me since I... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, I would first like to apologize for your experience with our front desk staff. I have spoken to the supervisors about measures we will now take to further investigate these discrepancies. I have removed the charges from your account. You will find a copy of the credited folio in the email address you have given us on file.... More 

Baton Rouge, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed March 23, 2015

The Best Western Landmark Metairie has a convenient location and good price, will use again on future trips. The hotel has plenty of parking and is close to many restaurants. The staff was friendly and helpful thought the stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, We truly appreciate you taking out the time to provide us with your feedback. I am so excited to hear that your stay was an enjoyable one. We eagerly await the opportunity to be of service to you in the future. Thank you for choosing The Landmark. We hope to see you soon! Warm Regards, Teresa Munoz -... More 

Questions? Get answers from hotel staff and past guests. Ask a question

16 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2)
Viewed
Room/suite (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Room/suite (4)
Viewed
Dining (2)
Viewed
Business center/function rooms (2)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (4)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question