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BEST WESTERN PLUS Landmark Hotel

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2601 Severn Ave., Metairie, LA 70002
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BEST WESTERN PLUS Landmark Hotel
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BEST WESTERN PLUS Landmark Hotel
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184 reviews from our community

Traveler rating
    63
    61
    31
    14
    15
See reviews for
37
38
15
67
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Hammond, United States
1 review
3 of 5 stars Reviewed yesterday NEW

The Landmark is undergoing construction and is improving its quality tremendously. It is an older site, but the rooms were clean and the staff was friendly. It is a great hotel if you want to stay away from the busyness of the French Quarter.

Review collected in partnership with Best Western

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New Iberia, Louisiana
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed here for two nights when I participated in the Irish Italian Parade. I have stayed here before as it is convenient for this event. Room 820 was fine. The bed was comfortable & there were lots of nice towels. TV, AC, etc. all worked fine. The hairdryer did not work which was a problem for me since I... More 

Review collected in partnership with Best Western

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Baton Rouge, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

The Best Western Landmark Metairie has a convenient location and good price, will use again on future trips. The hotel has plenty of parking and is close to many restaurants. The staff was friendly and helpful thought the stay.

Review collected in partnership with Best Western

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Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, We truly appreciate you taking out the time to provide us with your feedback. I am so excited to hear that your stay was an enjoyable one. We eagerly await the opportunity to be of service to you in the future. Thank you for choosing The Landmark. We hope to see you soon! Warm Regards, Teresa Munoz -... More 

College Station, Texas
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The location and quality of the hotel is very good but there was a lack of parking which was exacerbated by construction workers using the parking garage. I mentioned this to the staff, they said there was parking on the second and third floor as well as a lot behind the hotel. I figured hotel guest would come first, I... More 

Review collected in partnership with Best Western

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Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, I am glad that the comfort and quality of your room lived up to your expectations. However, I am very concerned about your parking situation. We do allocate a certain amount of spots to the construction workers since their work sometimes requires them to travel back and forth in their vehicles all day. I do apologize for this... More 

Kenner, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I did a quick, one night staycation at the Landmark. It is in the process of being renovated, and the changes are delightful. My Jr. Suite was beautifully redone, spacious and very comfortable. The new decor has truly changed the feel of the hotel. I look forward to returning.

Review collected in partnership with Best Western

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Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, Thank you for choosing The Landmark for your at-home getaway! I am so pleased to hear the changes we've made are to your liking. Our property's improvement plan is still underway, and we are very anxious to see the final product. I hope you will visit us again to see the exciting changes that the future holds. Please... More 

Atlanta, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

I found the price to be very affordable and the room to be clean and of average quality. I would stay here again. The staff was pleasant and accommodating. The biggest fault was that I found my room to be a bit dark there were not enough lights.

Review collected in partnership with Best Western

Was this review helpful? Yes
Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, Thank you so much for your recent review! Please know that we value your feedback as it is so essential to the improvement of our property. I apologize that you found your room to be dimly lit. I will certainly bring this is up at our next Managers Meeting so that we may take steps to improve this.... More 

Tampa, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Absolutely outstanding time at the Landmark. Every moment was a pleasure, from the check-in staff to the hot breakfast to the size and quality of the rooms. Convenient to the French Quarter and in an area of upscale stores, mall and restaurants.

Review collected in partnership with Best Western

Was this review helpful? Yes
Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

I am so glad to hear that you had a great stay! We understand how frustrating traveling on business can be, so we try to make it as enjoyable as possible. We truly appreciate your feedback and look forward to having you as our guest during your next trip to New Orleans. More 

New Orleans, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

Hotel filthy. Not a nice area. Rooms gross, linens like someone had slept in them. Carpet unvacuumed. Elevators dirty, smokey, stickey. Some doors taped shut? So gross. Staff so nice--that was a shame.

Review collected in partnership with Best Western

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Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Thank you so much for your candid response. Throughout the duration of your stay we also accommodated a large high school group. Their chaperones used tape as a way to tell whether one of the students left their room after curfew. I completely understand why this would raise an eyebrow, and will seek out alternate methods for the future. I... More 

New York
Top Contributor
100 reviews 100 reviews
93 hotel reviews
177 helpful votes 177 helpful votes
3 of 5 stars Reviewed February 2, 2015

I really wanted to love this local hotel. And I still want to root for it. But in order to stay there again, it needs real attention. The tower has been under construction for years now (since Katrina), and since that is completely connected to the lobby and the rest of the hotel, it's both an eyesore and a serious... More 

Was this review helpful? Yes 2
Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Thank you for rooting for us! We truly appreciate your patronage and feedback. I understand that the renovation imposes an inconvenience to our guests and do apologize for that. Please know that we sympathize with your frustrations about the dust coming from the tower side. I am pleased to hear that you are willing to give us another try, and... More 

Peoria, United States
1 review
2 of 5 stars Reviewed January 25, 2015

The location was good for restraunts. The staff was not friendly and helpful. They did not deliver shampoo to my room on a daily basis. Breakfast was below standard Parking spot was not available due to construction. It was very noicy in the room. I would not stay in the same hotel again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Peter Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the ways we can enhance our guests' experience. Our housekeeping department is actually having a meeting tomorrow to discuss the new... More 

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