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BEST WESTERN PLUS Landmark Hotel

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2601 Severn Ave., Metairie, LA 70002
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BEST WESTERN PLUS Landmark Hotel
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BEST WESTERN PLUS Landmark Hotel
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212 Reviews from our TripAdvisor Community

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Traveler rating
    75
    67
    36
    19
    15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (212)
  • Mar-May only
    (61)
  • Jun-Aug only
    (47)
  • Sep-Nov only
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    (44)
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Baton Rouge, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I use this hotel whenever I am in Metairie, it is has a very friendly and helpful staff. The hotel is located near many restaurants and shopping areas, including Lakeside Mall. The staff is always helpful and friendly. The rooms have been renovated recently are quite modern and up to date.

Review collected in partnership with Best Western

Was this review helpful? Yes
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, Thank you so much for being a loyal guest. We truly do appreciate you taking the time to review our property time and time again. I am glad to hear that you finally had the opportunity to stay in one of our newly renovated suites. Please let us know how we can be of service to you in... More 

Texarkana, Arkansas
Level Contributor
11 reviews
5 of 5 stars Reviewed 1 week ago

This was our first trip ever to New Orleans and the Best Western Plus is the best hotel to stay at. The new tower suite rooms are just like condos. Only seconds away from the French Quarters. Mall directly across the street. Restaurants all around. The representative at the desk were all very friendly and cooperative. Especially when I went... More 

Was this review helpful? Yes
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, Thank you for your stellar review! I am so delighted to hear that you enjoyed your first trip to New Orleans. I would also like to thank you for choosing The Landmark for this happy occasion. We look forward to having you as our guest for all of the anniversaries that are to come. Warm Regards, Teresa Munoz... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 1 week ago

Small bed,late notice to pool being closed for the day, service desk NOT HELPFUL AT ALL especially after house keeping leave around 3:30ish, dinner food was burnt, breakfast eggs were watery, no cheese, no bagels or cream cheese, bartender lady with the short hair was on a complete power trip and did not cater to our needs, the customer is... More 

Was this review helpful? Yes
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, I appreciate you taking the time out of your busy schedule to review your recent stay at our property. We value all feedback, as it is the most useful tool we have to address our guests' concerns. On behalf of the entire staff, I would like to apologize for your experience at our property. The satisfaction of our... More 

Metairie, United States
1 review
4 of 5 stars Reviewed 1 week ago

The only complaints I have is that there was some items (sunblock, tournament programs, trash) from previous guest left in the room, under the edge of the bed. Our room was on the 4th floor and when we left the room looking down into the lobby area we noticed a lot of dust and trash on the eaves. The elevator... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our property. Thank you for noting ways in which we can improve our property. Please know that we do note all of our guests suggestions and implement procedures that will allow us to improve. I am glad that you otherwise had a pleasant stay. We do look forward to your... More 

Memphis, Tennessee
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel overall was okay, the rooms were not impressive it was just okay although clean it was outdated that gave it that grungy look. I did like the location not far from restaurants, mall, quick run to the Superdome. The wifi connection worked off and on, the lobby had decent appeal, I would suggest a make over. Aside from... More 

Was this review helpful? Yes
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, Thank you for taking the time to address the concerns you faced during your stay. We are currently in the process of brightening our property to address the concern of darkness. I am glad you did enjoy your trip to the area. We would love to have you back as our guest. If there is anything I or... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The only complaint is that breakfast is not free. However parking is so it's a give and take. It's a really nice hotel for not too bad of a price. It's only a 15min drive to New Orleans which is not bad at all.

Was this review helpful? Yes
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, Thank you so much for your phenomenal review! Thank you for noting ways that our property can improve its service to our customers. We look forward to having you back in the future. Please call us if we can be of any assistance what so ever. Warm Regards, Teresa Munoz - Night Manager More 

1 review
3 of 5 stars Reviewed 3 weeks ago

We stayed for our 41st family reunion..first time in New Orleans but we were not impressed with the housekeeping staff at the hotel or the room. We had a fridge that didn't work although they came to repair it. It was not up to standard and I had to ask for everything from the housekeeping staff. Never replenished any supplies... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, I would like to apologize for your experience with our housekeeping department. I understand your frustrations and will certainly bring this to the attention of our Executive Housekeeper. If I can be of any assistance at all, please call me at 504-888-9500 ext. 1121. Kind Regards, Teresa Munoz - Revenue Manager More 

Fort Smith, Arkansas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First off to explain my title. We were traveling to Nola for the junior national volleyball tournament and had no choice in hotel. We have to use a housing site and this hotel was assigned to us. Location is great, we loved the easy access to the interstate and driving to the convention center didn't take much time at all.... More 

Was this review helpful? Yes
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your hotel. I appreciate the detail you provided as it helps us to pinpoint exact areas that we need to improve in. I apologize for the inconvenience that you experienced during your stay. Please allow me the opportunity to make this right for you. I can be reached at 504-888-9500... More 

San Diego, California
1 review
2 of 5 stars Reviewed 4 weeks ago

This hotel has a renovated tower side and an old dirty side of the hotel. It is unclear which side you are getting when you make the reservation, and the photos are very misleading. The new side is clean, but the opposite side of the hotel is like staying in a Motel 6- carpet is old and stained, room reeked,... More 

Was this review helpful? Yes
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, On behalf of the entire staff, I would like to apologize for your experience at our property. Our guest are always our number one priority, and I deeply regret that this was not the sentiment you received from our staff. I would appreciate the opportunity to speak with you about your stay in detail so that I may... More 

Baton Rouge, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 22, 2015

This is a very good hotel, located close to everything in Metairie, and near to New Orleans. The staff is friendly and helpful, I have been using this hotel almost exclusively when I am in the area There is plenty of parking and the hotel is easy to enter and leave. There are many good restaurants near the property as... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Teresa M, Revenue Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, Thank you so much for your stellar review. We are so elated to hear that we are your hotel of choice when visiting the New Orleans area. If we can be of any assistance to you before or during your next trip, please give us a call at 504-888-9500. Warm Regards, Teresa Munoz - Revenue Manager More 

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