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BEST WESTERN PLUS Landmark Hotel

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2601 Severn Ave., Metairie, LA 70002
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BEST WESTERN PLUS Landmark Hotel
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BEST WESTERN PLUS Landmark Hotel
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195 reviews from our community

Traveler rating
    68
    65
    32
    15
    15
See reviews for
37
42
15
72
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (195)
  • Mar-May only
    (58)
  • Jun-Aug only
    (33)
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    (60)
  • Dec-Feb only
    (44)
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1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

I can't write enough good things about this hotel. Although it looks a little shady from the outside (construction going on and some weird beach bar thing across the street), this place was beyond what we expected. My cousins and I booked a suite here to have a girls night and go to a concert downtown. The room we stayed... More 

Was this review helpful? Yes
Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, I am so pleased to hear you enjoyed spending your girls night out with us. I do apologize about the inconvenienced you faced with the taxi, I understand how frustrating it can be. I am happy to hear that the Front Desk Agents were able to make your wait more pleasant. Thank you for your feedback regarding our... More 

Houston, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Nice, comfortable, clean hotel in an area close to where I do most of my work. Construction in the area but does not seem to be a problem. Plenty of New Orlean's best food is located nearby. This is where I always stay when I come to work in New Orleans.

Review collected in partnership with Best Western

Was this review helpful? Yes
Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, Thank you for being such a loyal guest. If there is anything you need during your next stay, please do not hesitate to reach out to any of the staff. If there is any way that I can be of assistance please contact me directly at 504-888-9500 ext. 1121. We look forward to welcoming you back soon. Warm... More 

Fredericksburg VA
Top Contributor
64 reviews 64 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very nice set up! We were traveling with 3 kids so we needed a little more then just a room. We rented a suite. The room was clean and fresh. The only thing off was how the beds were positioned in the room. You couldn't watch tv if you had people sleeping in both beds. There is nothing flashy in... More 

Was this review helpful? Yes
Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay. Please know that we value the feedback you have provided us with, as it allows us the opportunity to improve before your next stay. I will bring up your concerns at our weekly Department Head Meeting. I would like to hear any additional ideas or feedback that... More 

Memphis, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago

Me and my fiance' stayed at the Best Western Metairie and had a wonderful time. The rooms were clean, the staff very helpful and nice. Erica, the manager was very helpful and professional. The view from the hotel is marvelous. Whenever we go to Lousiana we plan on staying there each time.

Was this review helpful? Yes
Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, Thank you so much for choosing The Landmark for your recent getaway. We so look forward to having you and your fiancé as our guests again in the future. I would appreciate the opportunity to speak with you and personally handle any future accommodations that you may require. Please call me at 504-888-9500 ext. 1121 whenever you require... More 

Baton Rouge, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel is very conveniently located to all the areas of Metairie and can be used for visiting New Orleans as well. The rooms are quiet and clean and the staff is helpful and friendly. I use this hotel often when I am working in this area and find that it is one of the better places to stay in... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, Thank you so much for once again providing us with feedback about your stay. Please know that your effort is truly appreciated. As always, it is a pleasure to have you as our guest. Please let us know if there is anything we can assist you with prior to and during your next visit to the Metro New... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Nice hotel but they advertise free complimentary breakfast on their website but once you get to the breakfast bar there is a $7.49 charge and choices are limited. i ended up paying $2.18 for 2 slices of bacon and a glass of water (what I drink) but they do also charge for coffee and juices.

Review collected in partnership with Best Western

Was this review helpful? Yes
Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, Please accept my sincerest apologies in regards to your experience with our breakfast offering. We are aware of this issue and are working towards a resolution that will better accommodate and inform our guests. I would appreciate the opportunity to speak with you directly so I can note any feedback you may have that would help us to... More 

Sacramento, California
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for a reunion that was being held here for 3 nights. The hotel was clean, staff very friendly & helpful, and the room clean as well. The location is so far removed from the historic French Quarter that it was difficult without a rental car. The hotel does have a restaurant, but it was closed whenever we... More 

Was this review helpful? Yes
Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, Thank you for choosing The Landmark during your recent visit to New Orleans. I apologize that our café was not available at a time that was convenient to you during your stay. I would appreciate the opportunity to speak with you about this, so we may examine the possibility of extending our hours of operation. We truly appreciate... More 

New Orleans, Louisiana
1 review
5 of 5 stars Reviewed 3 weeks ago

My first encounter was with the front desk clerk, Lavonne E. Her smile and professionalism was very welcoming. She was very informative regarding all the perks that their hotel had to offer. We were sold and joined. Our hotel suite was vey elegant and cozy. I highly Recommend!!!!!!

Was this review helpful? Yes
Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, I would first like to thank you for your patronage. We truly appreciate the opportunity to be of service to you. I am so pleased you were happy with your suite! It is great to hear such wonderful feedback in regards to our renovation. We hope you will visit us again in the future. If you require any... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here for 3 nights and we're booked in the brand new rooms. The new rooms are emmaculate. I honestly felt like we were staying in a condo. It had a full kitched, giant living room and bedroom. It was fantastic. The lobby and exterior are very nice as well. We didn't get a chance to try the food... More 

Was this review helpful? Yes
Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, We sincerely appreciate the time you took to write your stellar review of our property. Renovating a property can be quite a task, but hearing this kind of feedback from one of our valued guests makes it all worth it. I will bring your comments on how we can improve to the rest of the Managers so we... More 

Alexandria, United States
2 reviews
2 of 5 stars Reviewed April 9, 2015

In bad need of renovations. This is a historic part of the state, it needs to be kept up. The halls are dark and drab feeling. The real PLUS on this hotel in the lobby and the elevators. It is an experience in itself to see the inside of this hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
Teresa M, Night Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review

Dear Guest, Thank you for taking the time to provide us with feedback regarding your recent stay. We understand the concerns you conveyed regarding the atmosphere of the hotel. To address these concerns, we have implemented a total property improvement plan. Although we are nearly half way through, we look forward to the exciting changes the future holds. I would... More 

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