We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Metairie New Orleans

Hotel website
Hotel deals
4 Galleria Blvd., Metairie, LA 70001
Special Offer
Breakfast for 2 Included
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Sheraton Metairie New Orleans
Professional photos View all
Browse nearby
Sheraton Metairie New Orleans
Write a Review

210 reviews from our community

Traveler rating
    39
    75
    52
    23
    21
See reviews for
44
36
12
71
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (210)
  • Mar-May only
    (78)
  • Jun-Aug only
    (43)
  • Sep-Nov only
    (41)
  • Dec-Feb only
    (48)
All months
California
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the Sheraton Metairie for 2 nights for a family graduation celebration. Since I booked almost a year in advance, we got a very good deal, and stayed on the 7th floor, which they called the club floor. The only difference I could see from the other floors was that you had to use the room key in... More 

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Congratulations on your family graduation and we are delighted that you choose our hotel to host your family!! Thank you for your nice review and of course, our staff appreciates your kind comments. We want every guest to feel welcomed and at home!! Please come see us again soon. We are upgrading the Club Level breakfast area so on your... More 

Middletown
Top Contributor
88 reviews 88 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed on the 7th floor. Sometimes the room smelled...."musty." Not really a big deal for us. The breakfast,snacks,fruit,water, was a plus for us. Saved us $$ Reception area was always clean,, the staff we meet was very friendly, & helpful. The bathroom door was missing a hook to hang clean clothes on. Would recommend.

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for your nice review and for your suggestion!!! We thought all our rooms had a bathrobe hook so we are checking to make sure that we replace any that are missing! We appreciate your tip and agree with you 100%!! Please come back and see us again soon! All the best, Kathleen Young, GM More 

United States
Top Contributor
92 reviews 92 reviews
76 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is located on a quiet street but it is against I-10. I requested a room not facing the I-10 and had no problem with noise. The front desk said even the room facing I-10 are OK as they have really thick glasses on the windows. Stayed at the Club level. The room is not bad. A little turned... More 

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for taking time to write your review! We have asked for a review to determine why your points award was delayed to make sure that these awards are credited in a more timely fashion. Glad you did get them and we hope you use your points to come visit us again soon!!! All the best, Kathleen More 

Phoenix, Arizona
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Everyone in my group decided to stay here and take advantage of the special the hotel was offering - pay for one night and get the next two for your birth year (so $83 a night for me since I was born in 1983). I thought it was a good deal but one of the first times I've found myself... More 

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you, Meredith, for taking time to post your review. I am very happy that you enjoyed our convenient location, the free airport shuttle and our front office team members. The birth year special promotion you enjoyed is really a special value!!! Glad you and your group were able to take advantage of it!! We hope to see you again... More 

Cuba, Missouri, United States
Contributor
18 reviews 18 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 3, 2015

This hotel is very nice. Has great amenities with the pool and fitness room. It's very close to the cruise terminal without the higher downtown price. The covered parking garage is a welcome addition to make it easier to get to your room. Would stay at again

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for your nice review! We are delighted that you enjoyed your stay with us and hope that your cruise was everything you hoped it to be!! Please come back and stay with us again soon! All the best, Kathleen More 

Somerville, Massachusetts
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 30, 2015

This hotel is outside of NOLA proper but not too far and a pretty easy drive. I found this an enjoyable hotel to stay in. I was there during Jazzfest in 2014 and was pleased with the rate I got for booking late. The hotel staff are very friendly and helpful it was always nice to walk in late at... More 

Was this review helpful? Yes 1
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you, Richard, for your nice review!! I hope that you will be staying with us again this year for Jazz Fest in a few weeks - have you seen this year's line up!!??? Elton John on the second weekend (May 3) and Tony Bennett with Lady GaGa on the first weekend (April 26). It should be a great Jazz... More 

Dallas, Texas
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 18, 2015

I recently used this property for a training seminar & it was very, very good. The staff are truly helpful, the parking is easy, the sleeping rooms were clean & comfortable & my meeting room was AMAZING! Newly renovated & very beautiful. When I'm in the New Orleans area, I always prefer to be close to the beauty of my... More 

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for taking time to comment about your good experience holding your meeting with us!! We really enjoy making our event managers happy and creating an experience that everyone enjoys!!! I shared your compliments with our Catering Sales Manager, Jessica and our F&B staff - you made every one of us very proud and happy today!!! We... More 

Mississippi
2 reviews
3 of 5 stars Reviewed March 12, 2015

Our group stayed at this hotel the night before an early (6 am) flight out of New Orleans. We had planned to use the free airport shuttle from the hotel but were informed by the front desk that it could not accommodate our schedule (only runs from 6 am to midnight). The folks at the front desk were very friendly... More 

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you for your review and we are pleased that you chose our hotel for your stay before your early morning flight!! I am so sorry that our shuttle was not offered to you for transportation to the airport!! Usually, we are able to make arrangements for someone to drive guests even if it is before our 5 am regular... More 

Baton Rouge, Louisiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 22, 2015

This hotel by far surpasses all expectations of any Sheraton. We checked in, the staff helped us move our luggage and we got settled very quickly. Check in was a dream, no wait at all. Our room was fabulous; clean, smelled good, love the bed, nice amenities, and we even had a refrigerator. That is always a plus in a... More 

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Do I even need to say, "You made our day"?! We want every guest to feel the way you do about every stay here at Sheraton Metairie!!! We just do not believe that 'You can't please everyone' so that is our goal!!! Please say hello next time you are our guest - it would certainly be my pleasure to say... More 

Lexington, KY
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 18, 2015

Stayed here for 2 nights when going to Mardi Gras. Had 2 rooms reserved and we were on different floors so it was a little different- front desk employee seemed to not wait to be there. Room was clean. My friends room did not have a fridge but my room did. Parking was free - which is a plus. For... More 

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you for your review and for choosing to stay with us! Of course, Mardi Gras is such a busy time in New Orleans but I wish we would have known that you needed your two rooms together so we could have tried to make those arrangements for your prior to your arrival. Please let us have another opportunity to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

33 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (18)
Viewed
Bathroom (5)
Viewed
Room/suite (6)
Viewed
Pool/beach area (2)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (4)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (2)
Viewed
Other (7)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities