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Sheraton Metairie New Orleans

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4 Galleria Blvd., Metairie, LA 70001
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1 room 1 guest
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Sheraton Metairie New Orleans
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230 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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St Louis
Level Contributor
63 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is well located for Metairie and the NOLA surrounding area. I would not recommend for those trying to spend all of their time in New Orleans itself. Rooms very nice and comfortable and the service staff and room service excellent. Satellite gym is mediocre but the fitness facility (when open) is deluxe. Would stay again. Convenient, clean and... More 

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Clearwater, FL
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

The good: Though not in the prettiest area, it's a very convenient location for visiting New Orleans and surrounding area, and the room prices are pretty good. Easy access to the highway, very good dining options nearby (some of the little hole-in-the-wall places are the best!). Free and convenient parking in attached, well-lit garage. Good sized parking spaces, easy access... More 

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Jacksonville, Florida
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed there for several days last week on business. The property is clean and well maintained. The staff is fairly nice and attentive -especially the shuttle drivers. They did not put clean towels in my room one day, but I went down to the front desk and got them. The bars was Ok, but the breakfast was well overpriced and... More 

Was this review helpful? Yes 1
Dallas, TX
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel had a 3.5 star rating on hotwire. It is undeserved. It should be a 2.5 - 3.0. The room was not clean. The carpet was awful, and I kept my socks on. The bathroom was not cleaned. The toilet was dirty on the inside bowl, there was used soap in the shower soap dish. My pet went under... More 

Was this review helpful? Yes 1

Travelers are raving about these Metairie hotels

Chadds Ford, Pennsylvania
Level Contributor
144 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I needed a last minute hotel to stay while traveling and it has a nice work-out area compared to Marriot next door and better accommodations. I will consider staying at the SPG hotel now moving forward. The restaurant was good also. Good location to airport and downtown NOLA>

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Room was never cleaned fully. Poor selection of TV channels. Found lots of black long hairs in room...I'm a blond. Menu overpriced and l found the breakfast lacking. Internet WiFi was good though and beds comfortable.

Was this review helpful? Yes 2
Mississippi
Level Contributor
151 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here in July for one night. Decently warm welcome at check in. No real acknowledgement of SPG benefits. No biggie. We were upgraded to a very large room with two beds and a sofabed. This was very nice. Decent view of pool/sundeck. Really like our bathroom as it was roomy. The TV was fine. Good to have a microwave... More 

Was this review helpful? Yes 1
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for your nice review and we are delighted that you enjoyed your room and your stay with us!!! And we look forward to you returning - glad you are planning to be our guest again!! Please be sure to say hello at the desk and when you make your reservation, let us know and we will... More 

Wilmington, North Carolina
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 18, 2015

We stayed here in April for jazz fest it is actually located in mattery which is just down the road from the heart of New Orleans and the fairgrounds where jazz fest is located we ended up driving which was about 5 to 10 minutes and just a few miles up the road from the hotel to the fairgrounds. We... More 

Was this review helpful? Yes 1
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for taking time to share your nice review of Sheraton Metairie and for choosing to stay with us!! You are right, this location is really perfect for visitors attending Jazz Fest - it is an easy drive to the Fair Grounds on I-10. We are delighted you enjoyed your stay - please don't wait till next... More 

Austin, Texas
Level Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed July 15, 2015

Elegant and clean hotel. I booked a room but was upgraded to a suite because i am a club member. The room was fantastic. It was a big room, very clean with nice furnishings. The bed was great, super comfortable with quality linens and lots of fluffy. The bathroom was beautiful. The room was luxurious and comfortable. The front desk... More 

Was this review helpful? Yes 1
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much, Sharon, for your nice review of Sheraton Metairie! We are delighted that you chose to stay with us and hope your experience will bring you back very soon!! I agree, the free covered parking is really a plus especially considering the expense downtown in about $50 a night!!! Come back soon and thank you again for... More 

San Diego, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 10, 2015

This hotel is an ok property. It is like any normal Sheraton room I've had anywhere else. Where this property will make you want to stay somewhere else, is poorest quality service I've ever received at a hotel. You are guaranteed to wait 10 minutes to even be acknowledged by staff for any reason. When you are acknowledged, you are... More 

Was this review helpful? Yes 2
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

How very disappointing that our friendly, welcoming staff did not make you feel appreciated!!! I hope you would agree that our hotel is in a great location and well kept but we are most proud of our hotel team of caring associates - to read that we fell short during your stay is most disturbing. We have reviewed your comments... More 

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