Sheraton Metairie New Orleans (LA) - Hotel Reviews

freiburg13

Chicago, IL

Top Contributor

88 reviews

47 hotel reviews

Reviews in 48 cities

32 helpful votes

“Just ok for one night airport stay”

Reviewed May 16, 2013 NEW

This was just barely acceptable for 1 night stay after late flight to MSY. Wanted a good night sleep, didn't get one: terrible acoustics, very noisy starting from early in the morning. Rooms were adequate. Front desk staff was indifferent at best. Got upgraded to Club Floor, as SPG Gold Member, had very light breakfast in the Club. No espresso... More

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s6ufpb

Gaithersburg, Maryland

Top Contributor

89 reviews

25 hotel reviews

Reviews in 33 cities

41 helpful votes

“Nice Location, Staff A Bit Disjointed”

Reviewed May 7, 2013

My wife and I were in Metairie over the Saint Patrick Day weekend for business and selected this hotel, because of its location, easy access to I-10 and the center of Metairie. My wife is a SPG Gold member and upon check in we were upgraded to the “Club Floor”. When we arrived in our room we found the view... More

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See 3 more reviews by s6ufpb for Metairie

Thank you so much for your comments. The feedback you provided will help us improve our service and product for the future. We encourage our guests to let us know if there are any problems with their stay so that we may address the situation immediately. We take seriously the feedback that you provide and I assure you we are... More

BradJack

Dallas, Texas

Reviewer

4 reviews

4 hotel reviews

Reviews in 3 cities

“Great staff during check-in.”

Reviewed May 7, 2013 via mobile

Nice room, well furnished, but no extra plugs for charging phone, iPad, etc. My room was near the elevator. There was the sound like someone tapping a pipe with a hammer that happened every 30 seconds throughout my time in the room. But otherwise, it was a nice room.

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It is very nice of you to have taken the time to reply with your comments about your recent stay at our hotel and I am happy that we were able to accommodate you. Your feedback is sincerely appreciated. We know that you have many choices when traveling and we thank you for your business. Sincerely, Paula Evans, General Manager More

Chazz B

Chino, California

Top Contributor

63 reviews

8 hotel reviews

Reviews in 24 cities

26 helpful votes

“Nice Accommodations, Not Near French Quarter”

Reviewed May 5, 2013

I mistakenly thought this hotel was close to the French Quarter, but found out we were about 7 miles away from there. And it is not easy to get there, with limited cabs and traffic on the freeways. The hotel itself is fine, clean, but it is situated around a few other hotels and very little else. The nearest restaurants... More

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Thank you for your feedback. I am glad you enjoyed your stay with us and found your accommodations to be enjoyable and our staff friendly. However, we are sorry that our location was not convenient for your stay. Many of our guests appreciate the quiet and relaxing surroundings of our hotel opposed to hustle and bustle of the city. Most... More

Mrm2u2004

Senior Contributor

30 reviews

18 hotel reviews

Reviews in 17 cities

12 helpful votes

“SPG members get the benifit”

Reviewed May 5, 2013

This is a good hotel to stay at but you will need a car as it is in somewhat of a secluded area near the freeway(Galleria).. the rooms are fine and the staff is great, pool was being remodeled during my stay and has an ok fitness center. However it has a large dining area if you do not have... More

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Thank you so much for the great review. We appreciate it when our guests take the time to let us know how their stay was at our hotel. Our staff makes it their priority to make sure each and every one of our guests are taken care of. It is a pleasure to learn that was the experience you enjoyed... More

JennLou

Lancaster, California

Senior Contributor

25 reviews

13 hotel reviews

Reviews in 8 cities

5 helpful votes

“Comfortable stay”

Reviewed April 29, 2013

The room was spacious and the bed was comfortable. The staff was so helpful and accommodating. The breakfast buffet tasted great and the cook would make you whatever you asked for. Parking was free, which was very unusual for the New Orleans area.

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I was happy to read your response and see that you had an enjoyable stay during your recent trip to our area. Thank you for taking the opportunity to utilize the amenities that our hotel has to offer. It was nice of you to take the time to share your comments. I hope we have the honor of hosting you... More

Dtestworkin

Senior Contributor

25 reviews

4 hotel reviews

Reviews in 12 cities

8 helpful votes

“Cheaper than downtown new prleans”

Reviewed April 28, 2013 via mobile

Nice , clean, pet friendly and at $140 a night much cheaper than downtown NOLA . Shopping mall nearby and right next to interstate. The only draw back is no pool and the wifi is slower than dial up. Boubon street is about 7 miles away. There 's a wholefoods nearby . Parking is free which is unusual for anywhere... More

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I just wanted to say thank you for taking the time to post your kind comments about your recent stay at our hotel. We appreciate your business and we hope you stay with us again if your travel plans find you back in our area. If you have the opportunity to return please take a moment to check out our... More

jholl13

jrcoll13

Reviewer

3 reviews

3 hotel reviews

Reviews in 3 cities

2 helpful votes

“Comfortable hotel; staff not the best”

Reviewed April 17, 2013

The hotel is conveniently located off Interstate 10 just outside of New Orleans. I liked the location because it's not in downtown so you avoid all the traffic and craziness, but the drive in is only ten minutes or less. We had no issues finding the entrance to the hotel, but if you don't plan ahead and look at a... More

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On behalf of me and the entire staff of our hotel, we are truly sorry that we didn't live up to your expectations during your most recent stay at our hotel .As much as we hate to see negative comments about a past stay at our hotel, I appreciate your honesty and for taking the time to bring these matters... More

Nolaprincess

Reviewer

3 reviews

3 hotel reviews

Reviews in 3 cities

2 helpful votes

“What a Stay!!!”

Reviewed April 12, 2013

Just had a stay at the Sheraton Metairie using my SPG free night points and I was very impressed. The gentleman who checked us in was very informative and also kind enough to give us access to the CLUB lounge as SPG members. The atmosphere was very modern and up to date. The room was beautiful, VERY CLEAN and well... More

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Thank you so much for your feedback. It is our top priority that guest’s expectations are met and exceeded and I’m glad to hear how enjoyable your stay was. We really appreciate it when someone notices the hard work and dedication that we put forth for each of our guests. It will be my pleasure to share your comments with... More

Kirby P

Jackson

Senior Contributor

26 reviews

12 hotel reviews

Reviews in 15 cities

2 helpful votes

“Great place”

Reviewed April 8, 2013

Great place to stay. Close enough to New Orleans yet far enough away from the maniacs. It's a little complicated to get to the first time. After that, it's easy. Takes about 10 minutes to get to the French Quarters and all the festivities. Would stay there again.

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Thank you for your review. We are happy our location was convenient for your trip. Many of our guests appreciate the quiet and relaxing surroundings of our hotel opposed to hustle and bustle of the city. Should you have an occasion to return, please do not hesitate to contact us directly. . Sincerely, Paula Evans, General Manager More

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Sheraton Metairie New Orleans Hotel

Sheraton Metairie New Orleans

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