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Sheraton Metairie New Orleans

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4 Galleria Blvd., Metairie, LA 70001
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Breakfast for 2 Included
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Sheraton Metairie New Orleans
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Sheraton Metairie New Orleans
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222 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Wilmington, North Carolina
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here in April for jazz fest it is actually located in mattery which is just down the road from the heart of New Orleans and the fairgrounds where jazz fest is located we ended up driving which was about 5 to 10 minutes and just a few miles up the road from the hotel to the fairgrounds. We... More 

Was this review helpful? Yes 1
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for taking time to share your nice review of Sheraton Metairie and for choosing to stay with us!! You are right, this location is really perfect for visitors attending Jazz Fest - it is an easy drive to the Fair Grounds on I-10. We are delighted you enjoyed your stay - please don't wait till next... More 

Austin, Texas
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Elegant and clean hotel. I booked a room but was upgraded to a suite because i am a club member. The room was fantastic. It was a big room, very clean with nice furnishings. The bed was great, super comfortable with quality linens and lots of fluffy. The bathroom was beautiful. The room was luxurious and comfortable. The front desk... More 

Was this review helpful? Yes 1
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much, Sharon, for your nice review of Sheraton Metairie! We are delighted that you chose to stay with us and hope your experience will bring you back very soon!! I agree, the free covered parking is really a plus especially considering the expense downtown in about $50 a night!!! Come back soon and thank you again for... More 

San Diego, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

This hotel is an ok property. It is like any normal Sheraton room I've had anywhere else. Where this property will make you want to stay somewhere else, is poorest quality service I've ever received at a hotel. You are guaranteed to wait 10 minutes to even be acknowledged by staff for any reason. When you are acknowledged, you are... More 

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

How very disappointing that our friendly, welcoming staff did not make you feel appreciated!!! I hope you would agree that our hotel is in a great location and well kept but we are most proud of our hotel team of caring associates - to read that we fell short during your stay is most disturbing. We have reviewed your comments... More 

Travelers are raving about these Metairie hotels

U.S.A
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I usually lodge in the city when I come to town, but I thought I would try something off of the beaten path. This property is a gem. No frills, but enough amenities. Simple parking option, seamless check-in, friendly staff. Clean and comfortable. Only minutes from the city. I didn't get to enjoy the restaurant options but there is one... More 

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you for choosing to 'stay off the beaten path' and we are delighted that you were so pleased with you decision to stay at Sheraton Metairie!!! Please make sure to visit us again and next time, you have to take advantage of our lobby level Hedges Café - delicious!!! Don't miss the bar, either! We look forward to having... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 23, 2015

We flew into NO the day before our cruise. The staff was amazing! We upgraded to the club floor since we are SPG members. Soda, water, cookies, and snacks for free! The staff shuttled us to the local grocery store so we could pick up last minute items. The hotel was spotless and the rooms were away from the noise... More 

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

No, THANK YOU, Melissa!! Thank you for your very nice review of Sheraton Metairie. This summer we have had the pleasure of meeting quite a number of guests who stay with us the night before and after taking a cruise from New Orleans - I have not been able to convince any of them yet to take me with them... More 

Baton Rouge
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 13, 2015 via mobile

Pros: good location, spacious rooms, comfortable bed Cons: --serious staffing issues that prevented or delayed various hotel services and functions --front desk personnel unhelpful to the point of rudeness We had a group rate so even with the problems it was worth it to stay here. The property is nice. But I would not pay full price to stay here... More 

Was this review helpful? Yes 1
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you for taking time to share your review - I think you will find that we have corrected the issues you encountered with less than fantastic staffing!! It takes a special personality to be the kind of gracious, welcoming team member we expect and it is unacceptable for any of our team members to fall short of that mark.... More 

Detroit, Michigan
2 reviews
5 of 5 stars Reviewed May 31, 2015

Everything was great including the weather. The staff was friendly, the room was large and clean, the restaurant inside the hotel had a good breakfast buffet for a minimal price. There was free newspapers and fresh fruit. The room contains a small safe and refrigerator. The wi-fi was free. They have a microwave on the first floor inside of their... More 

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you, Lady, so much for your very nice review of your stay at Sheraton Metairie!!! We love hearing that we pleased our guests! I agree with you, our breakfast offerings are delicious - the free parking, free wifi, in room safes, etc are always appreciated by our guests but I am with you - give me a great breakfast... More 

Holly Hill, Florida
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed May 27, 2015 via mobile

I stay almost exclusively at SPG properties on my business trips (3-7 stays a month). This hotel has all of the amenities and great rooms of any other Sheraton. The hotel itself is very nice to stay in! But..... I've stayed here 6 or 7 times. 3 of those times I've had to pay a taxi to get me to... More 

Was this review helpful? Yes 1
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for your review of Sheraton Metairie and thank you for staying with us!! We hear you!! We are doubling our efforts to have shuttle service available for our guests to and from the airport! We have one new shuttle van and a second one on the way and are adding drivers to our team in an... More 

Miami, Florida
Level Contributor
75 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed May 26, 2015

The Sheraton Maitairie is a wonderful hotel in a good location near the intersection of I-10 and Causeway boulevard, so it is easily accessible by car. Parking is free, and there are many restaurants a short drive away, including one amazing Asian buffet close to the southwest corner of N Causeway Boulevard and Veterans Highway. Just north of the nearby... More 

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you, Ron, for your nice review and for choosing to stay with us at the Sheraton Metairie!! Our location is certainly one of the nicest benefits of Sheraton Metairie - especially with the free parking compared to downtown parking prices!!! And you are right - there are so many great places to dine and shop in Metairie! Be sure... More 

Ottawa, Canada
Level Contributor
74 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed May 25, 2015

Spent 3 nights last week on business and was not impressed with the perceived management of this property. The staff were very friendly and the place clean but so under staffed that customer service was challenging. We had a group dinner one night at the hotel, worst red snapper I've ever eaten / not eaten / couldn't eat. A hockey... More 

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you for sharing your experience and we regret that your stay was less than flawless!! The group leader from your group, Eric and several other attendees told us how much they enjoyed the Red Snapper - I am very sorry that yours was not to your liking - we would certainly have provided another choice had we known. Should... More 

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