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Sheraton Metairie New Orleans

3.0 of 5 4 Galleria Blvd., Metairie, LA 70001
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Sheraton Metairie New Orleans
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Sheraton Metairie New Orleans
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198 reviews from our community

Traveler rating
    36
    70
    48
    23
    21
See reviews for
42
35
12
66
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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English first
  • All months
    (198)
  • Mar-May only
    (70)
  • Jun-Aug only
    (43)
  • Sep-Nov only
    (41)
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    (44)
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Senior Contributor
26 reviews 26 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel is fine if you are on business or at a conference, I'd personally direct you elsewhere if you are looking for a good vacation/pleasure spot. Don't get me wrong, I thought the staff was very friendly and helpful and I'd give the service a solid 4 to 4.5 stars. My observation is that this hotel does a lot... More 

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Powder Springs, Georgia, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This is a nice hotal for the $. stayed 2 nights during Christmas week before a cruise. free shuttle to and from air port. Parking was free but tight spaces. nearby resturants are a big plus and shopping also.

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

I hope you asked about leaving your car here while you are out at sea!!! We would be delighted for you to do so and that way you can stay with us again when you return from your cruise!!! We hope the cruise is everything you expected and more!! Please come stay with us again soon!! Bon voyage and thank... More 

Philadelphia, Pennsylvania
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Visited Sheraton Metairie for my 4th birthday on Xmas Eve, loved the hotel. From the room to the bar to restaurant but the customer service of the employees are bar none. They are amazing!! That were so helpful, from restaurants & bars to visit, to calling us a cab, from even having the shuttle drop us off at the mall.... More 

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Certainly we are delighted to hear such positive feedback from all of our guests but when it comes from a Senior Contributor - we know that you KNOW travel!!!Thank you so much for recognizing the fine people who work at this hotel. We have a team committed to making you feel welcomed and they have fun at their jobs!! We... More 

Guilderland, New York
Top Contributor
136 reviews 136 reviews
34 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed December 18, 2014

I was thoroughly impressed by the service of the hotel. My expectations were low since it is not downtown but they are at 5 stars level. The only mark against the hotel I would say is that when I go to my room it was a little musty. I suspect that the HVAC system is off when there is no... More 

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for taking time to share your nice review of our hotel!! It is rewarding that we were better than you expected and we hope that you have a new home-away-from-home now that you have stayed with us! We look forward to having you with us again soon. All the best, Kathleen Young, GM More 

Porter, Texas
Top Contributor
61 reviews 61 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 6, 2014

Stayed at the hotel for a business meeting, Took a taxi from airport to hotel which was about $28.00. location was tucked back off roadway and was quite, which made for a restful night. Not much around the hotel that I found, but didn't venture to far from hotel. Had a drink at the bar which is very nice and... More 

Was this review helpful? Yes 1
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you very much for taking time to write such a nice review! We are delighted you found the Sheraton Metairie the right place for your meeting!! I hope you were able to enjoy our Sheraton Social Hour in the bar where we offer premium wine tastings of wines rated 90+ by Wine Spectator. It is one of most popular... More 

Madison, Wisconsin, Usa
Top Contributor
131 reviews 131 reviews
28 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 3, 2014 via mobile

I spent five days at this hotel on vacation and as the Sheraton Platinum it hit on 80% of my expectations. The club lounge left a little bit to be desired as the food area was in a tight corner and it was difficult to navigate if there were more than three people trying to access the breakfast area. The... More 

Was this review helpful? Yes 1
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you for your nice review and we are glad that we met most of your expectations during your stay with us although we would rather meet 100% of our guests expectations!!! Please let us know when you plan to visit us next so we can make sure to have everything you need ready for your arrival!!! Thank you again... More 

Rochester Hills
Top Contributor
52 reviews 52 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 1, 2014

This hotel provides good service for customers. We requested early check-in at 1:00 pm and they delivered. The room was spacious, furnitures and setting were sort of old but ok, bed sheet was clean, service was very good, complimentary breakfast was a plus. they provide shuttle service to airport at customer's convenience, that's thoughtful. If I have to point out... More 

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Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for your kind remarks. We are delighted that you chose our hotel to spend Thanksgiving and even more so that you found our staff welcoming and our rooms clean and spacious. Please come stay with us again soon! Happy holiday! Kathleen Young More 

Frisco, Texas
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 9, 2014

This hotel served as a base for my wife and I on our recent 4 day trip to New Orleans. We made the short 10 minute drive to downtown a few times and really enjoyed the convenience without the higher cost of one of the Quarter or Canal Street hotels. Our room was on the 7th floor Club Level allowing... More 

Was this review helpful? Yes 1
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

We love our Texas guests and appreciate you sharing your enjoyment of our Sheraton Metairie Hotel!!! It is so easy to get to the French Quarter or downtown with our hotel location just off I-10, we hope you will make our hotel your first choice next time you visit!! Thank you again for your nice remarks, it means a great... More 

Rancho Santa Margarita, California, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 7, 2014

We spent two nights at the Sheraton Metairie in order to visit the French Quarter. The hotel was a little hard to find, but it was located on a quiet side street just off Interstate 10, with little traffic. Parking was convenient and free in the adjoining parking structure. Our room was well appointed, clean, quiet, and comfortable. In room... More 

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

We are delighted that you took the time to share your pleasurable experience at Sheraton Metairie Hotel!!! Stanley has proved to be a great addition to our guest service team - I'm glad you enjoyed your interaction with him. We are very proud to welcome pets! I have a German Shepherd and a cat at home and they would be... More 

Falls Church, Virginia
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 2, 2014

We spent 4 nights there as all the hotels in NOLA seemed to be full. The hotel is very close to the airport and has plenty of free parking. Since there seems to be no traffic problems in NOLA (compared to my area at least), being further away from the french quarter or any other attraction was not bad. The... More 

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for your nice review! We are delighted that you enjoyed the Sheraton Metairie hotel!! The Sheraton Fitness Center at our hotel was being upgraded last week while you were here - sorry for the dust! We replaced two treadmills, added two new ellipticals and a new stationary bike - now all our equipment is new and... More 

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Additional Information about Sheraton Metairie New Orleans

Address: 4 Galleria Blvd., Metairie, LA 70001
Phone Number:
Location: United States > Louisiana > Metairie
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sheraton Metairie New Orleans 3*
Number of rooms: 181
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Also Known As:
Sheraton Metairie New Orleans Hotel Metairie
Metairie Sheraton

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