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Sheraton Metairie New Orleans

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4 Galleria Blvd., Metairie, LA 70001
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Sheraton Metairie New Orleans
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Sheraton Metairie New Orleans
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207 reviews from our community

Traveler rating
    39
    73
    51
    23
    21
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43
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70
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Phoenix, Arizona
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Everyone in my group decided to stay here and take advantage of the special the hotel was offering - pay for one night and get the next two for your birth year (so $83 a night for me since I was born in 1983). I thought it was a good deal but one of the first times I've found myself... More 

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Cuba, Missouri, United States
Contributor
18 reviews 18 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is very nice. Has great amenities with the pool and fitness room. It's very close to the cruise terminal without the higher downtown price. The covered parking garage is a welcome addition to make it easier to get to your room. Would stay at again

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Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for your nice review! We are delighted that you enjoyed your stay with us and hope that your cruise was everything you hoped it to be!! Please come back and stay with us again soon! All the best, Kathleen More 

Somerville, Massachusetts
Contributor
18 reviews 18 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is outside of NOLA proper but not too far and a pretty easy drive. I found this an enjoyable hotel to stay in. I was there during Jazzfest in 2014 and was pleased with the rate I got for booking late. The hotel staff are very friendly and helpful it was always nice to walk in late at... More 

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Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you, Richard, for your nice review!! I hope that you will be staying with us again this year for Jazz Fest in a few weeks - have you seen this year's line up!!??? Elton John on the second weekend (May 3) and Tony Bennett with Lady GaGa on the first weekend (April 26). It should be a great Jazz... More 

Dallas, Texas
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 18, 2015

I recently used this property for a training seminar & it was very, very good. The staff are truly helpful, the parking is easy, the sleeping rooms were clean & comfortable & my meeting room was AMAZING! Newly renovated & very beautiful. When I'm in the New Orleans area, I always prefer to be close to the beauty of my... More 

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Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for taking time to comment about your good experience holding your meeting with us!! We really enjoy making our event managers happy and creating an experience that everyone enjoys!!! I shared your compliments with our Catering Sales Manager, Jessica and our F&B staff - you made every one of us very proud and happy today!!! We... More 

Mississippi
2 reviews
3 of 5 stars Reviewed March 12, 2015

Our group stayed at this hotel the night before an early (6 am) flight out of New Orleans. We had planned to use the free airport shuttle from the hotel but were informed by the front desk that it could not accommodate our schedule (only runs from 6 am to midnight). The folks at the front desk were very friendly... More 

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Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you for your review and we are pleased that you chose our hotel for your stay before your early morning flight!! I am so sorry that our shuttle was not offered to you for transportation to the airport!! Usually, we are able to make arrangements for someone to drive guests even if it is before our 5 am regular... More 

Baton Rouge, Louisiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 22, 2015

This hotel by far surpasses all expectations of any Sheraton. We checked in, the staff helped us move our luggage and we got settled very quickly. Check in was a dream, no wait at all. Our room was fabulous; clean, smelled good, love the bed, nice amenities, and we even had a refrigerator. That is always a plus in a... More 

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Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Do I even need to say, "You made our day"?! We want every guest to feel the way you do about every stay here at Sheraton Metairie!!! We just do not believe that 'You can't please everyone' so that is our goal!!! Please say hello next time you are our guest - it would certainly be my pleasure to say... More 

Lexington, KY
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 18, 2015

Stayed here for 2 nights when going to Mardi Gras. Had 2 rooms reserved and we were on different floors so it was a little different- front desk employee seemed to not wait to be there. Room was clean. My friends room did not have a fridge but my room did. Parking was free - which is a plus. For... More 

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Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you for your review and for choosing to stay with us! Of course, Mardi Gras is such a busy time in New Orleans but I wish we would have known that you needed your two rooms together so we could have tried to make those arrangements for your prior to your arrival. Please let us have another opportunity to... More 

Murfreesboro, Tennessee
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 5, 2015

The hotel was quite easy to get to, clean, staff friendly. Not only is it very close to many restaurants and shopping, it is about half way between the airport and downtown New Orleans. I would recommend staying here and will be back to this hotel as well.

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for taking time to post your nice review! We are most pleased that you enjoyed staying with us and certainly look forward to your return!! Many of our guests agree with you that our location, 6 miles from the French Quarter and about the same to the airport, is very convenient for business and for leisure!!... More 

Atlanta, Georgia
Contributor
12 reviews 12 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 29, 2015

I love this hotel. Always clean. Staff always friendly. I have stayed here a total of two times. Each time is great. I love that it is quiet. I also like that the restaurant is good too. Parking was a little crowded, but free.

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Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

We love you, too!!! And we are delighted that we made a friend!! Please make sure to say hello next time you stay with us. Everyone here would like to thank you for your kind remarks - it really makes our day when our guests feel the love!!! Hope to see you back again very soon! Best regards, Kathleen Young,... More 

Senior Contributor
35 reviews 35 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 27, 2015

This hotel is fine if you are on business or at a conference, I'd personally direct you elsewhere if you are looking for a good vacation/pleasure spot. Don't get me wrong, I thought the staff was very friendly and helpful and I'd give the service a solid 4 to 4.5 stars. My observation is that this hotel does a lot... More 

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Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you very much for your review and we are pleased that you found our hotel up to your standards, enjoyed the meeting space and especially the gumbo!!! One of the things many of our business guests like about our hotel is that we are in a quiet area so you are correct about that, we are 6 miles from... More 

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