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All 21 Metairie hotels

Sheraton Metairie New Orleans

3.5 of 5 Hotel   |   4 Galleria Blvd., Metairie, LA 70001
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52%
Ranked #9 of 21 hotels in Metairie
A recent review
5 of 5 stars reviewed 2 days ago
Rick G Ellenton, Florida
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176 people have reviewed this hotel

Traveler rating
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    44
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Ellenton, Florida
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I had to go to NOLA for a business meeting stayed at the Sheraton, what a nice surprise the staff was great. I called from the airport for the shuttle the driver was very friendly (Melany) and when I arrived the same was true of the rest of the staff very good people. The food at the hotel was also... More

Was this review helpful? Yes 1
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

You made our day!! Thank you so much for your nice compliments! Today is our monthly all staff luncheon and your comment is just in time for Melanie to get a big round of applause!!! We love it when our guests feel our commitment to make every stay a great experience. We hope you will come visit again and thank... More

Atlanta, Georgia
Top Contributor
50 reviews 50 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel is extremely convenient as it was just off I-10. I felt reasonably safe at this place. The rooms were decent. The beds were comfortable. The bathrooms were relatively clean, just don't make the mistake that I made and looked too hard, then I realized that the bathroom could have been cleaned much better. I loved the fact that... More

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thanks very much for taking so much time to write about your impressions of our hotel! I can see from all your 50 reviews that you take travel seriously!!! I wish you would have asked one of our staff about the microwave and refrigerator - we would have been happy to get one for your room!! Although we do not... More

Atlanta
Top Contributor
62 reviews 62 reviews
31 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

TV selection appears biased: Fox News but no MSNBC. Room is generous in size but feels a bit dated. Bathroom lacks towel racks. But lettering on shampoo bottle is large; I could read it without having to get my glasses. Parking is free. Free wi-fi can be a bit slow.

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you for taking time to comment and I am glad you enjoyed your room. Thanks to your comment, we have asked that one of the two channels that host CNN be changed to MSNBC - it was an easy fix and I am sorry no one had noticed before! On your next visit, you will see it! We hope... More

Contributor
15 reviews 15 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 7, 2014

My wife and I stayed here for the second time in 6 months to catch a early morning flight to Cancun Mexico. A lot of airline personnel stay here also. Both times the staff has been first class. Location is quite, safe and rooms are clean. They will reserve a taxi for you the next morning. The rooms are reasonable... More

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thanks very much for taking time to share your appreciation of the Sheraton Metairie! We hope your trip to Mexico is fantastic - one of my favorite vacation spots!!! We look forward to your next visit on your way "South of the Border"!!! If there is anything we can do to make your visit even better, please be sure to... More

Birmingham, Alabama
Senior Contributor
49 reviews 49 reviews
27 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 5, 2014

Impressed by the friendly staff, stylish lobby and rooms. I stayed on the "Club/Executive" level, so not sure about the others. The Concierge lounge is right in front of the elevator, so a little awkward, but definitely convenient to the rooms on this floor. Parking was easy (and free!). The hotel is not within walking distance to dining options, but... More

Was this review helpful? Yes 1
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for taking time to share your good experience with us! Great to hear that you felt right at home - that is what we try to do for all our guests! The free parking and free wifi are both amenities that many of our guests tell us they find a nice advantage!! We hope you will... More

Carrollton, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 13, 2014

This was our second stay in this hotel within a month. The hotel is clean, the food at the restaurant is pretty good, and most of all, the linens were clean and beds were very comfortable. We stayed on the 4th floor this visit as opposed to the executive suites. The difference was that we didn't have a refrigerator nor... More

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Great to have you stay with us twice in one month!!! We have some small guest room refrigerators available upon request so next time you stay with us - on any floor of the hotel - please let us know and we will do our best to bring one up for you!! Thank you for your visit and please be... More

Dallas, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 12, 2014

We stayed at the hotel for 2 nights over Mother's Day weekend. It is located in a nice area and very convenient to downtown NO. They have a very nice lobby area and free garage parking. They are a pet friendly hotel, which I was not excited about, but we stayed there anyway. The room was nice. The bathroom was... More

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

We are most pleased that you found our hotel comfortable and enjoyable. Thank you for staying with us! We hope to see you again in the near future. Best regards, Kathleen Young, GM More

Dallas, Tx.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 14, 2014

I had to make a last minute reservation due to my daughters team making a cheer competition. Due to the Mardi Gra Festival being in town the rooms were very limited. When making my reservations over the phone the sweet lady stayed on the phone while I bought the rest of my points and then made my reservation. When arriving... More

Was this review helpful? Yes 1
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

We could not be more pleased that you enjoyed our hotel and our staff! We are very proud of Sheraton Metairie and have a wonderful group of people who really like working here and taking care of our guests! Your review will make everyone smile today - thank you for taking timed to share your experience. Our short 7 mile... More

Humble, Texas
Contributor
11 reviews 11 reviews
11 hotel reviews
5 of 5 stars Reviewed April 13, 2014

I stayed at the Sheraton Metairie back in the beginning of March. I have been staying here for years in visiting my New Orleans offices. The experience is always a wonderful one. The staff is VERY friendly, professional, and always willing to help. The rooms are clean. They did a massive renovation a couple of years ago which included redesign.... More

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

"Awesome!" is what we like to hear from our guests regarding their stay with us!!! "Awesome, as usual!" is even better. We are so pleased that you have found our hotel as 'awesome' as we find it! The renovation really brought the hotel to a new level and all of us on staff are very proud of the hotel. Thank... More

Loganville, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed April 8, 2014

Recently in town for Wrestlemania and stayed 4 days & 3 nights at this hotel. Pros: was allowed to check in 1 hour early, nice location not far from all the attractions and downtown, nice clean room with comfy pillows and beds, plenty of free parking in attached well lit parking garage, tasty food from hotel restaurant. Cons: I was... More

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you very much for your comments and you are correct - our wifi service is free to our guests!! Previously, there was a $10.99 charge and we have asked our wifi provider to remove that notice from the log on page. After reading your comments, we are contacting them again to get that misinformation corrected!!! I am so sorry... More

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Additional Information about Sheraton Metairie New Orleans

Address: 4 Galleria Blvd., Metairie, LA 70001
Phone Number:
Location: United States > Louisiana > Metairie
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Metairie New Orleans 3.5*
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Also Known As:
Sheraton Metairie New Orleans Hotel Metairie
Metairie Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Sheraton Metairie New Orleans Hotel offers luxurious accommodations with friendly guest service. From an upscale design to a staff who is focused on you, our hotel has everything you desire. ... more   less 
Number of rooms
181

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