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Sheraton Metairie New Orleans

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4 Galleria Blvd., Metairie, LA 70001
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Sheraton Metairie New Orleans
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Sheraton Metairie New Orleans
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204 reviews from our community

Traveler rating
    38
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    21
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Dallas, Texas
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently used this property for a training seminar & it was very, very good. The staff are truly helpful, the parking is easy, the sleeping rooms were clean & comfortable & my meeting room was AMAZING! Newly renovated & very beautiful. When I'm in the New Orleans area, I always prefer to be close to the beauty of my... More 

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for taking time to comment about your good experience holding your meeting with us!! We really enjoy making our event managers happy and creating an experience that everyone enjoys!!! I shared your compliments with our Catering Sales Manager, Jessica and our F&B staff - you made every one of us very proud and happy today!!! We... More 

Mississippi
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Our group stayed at this hotel the night before an early (6 am) flight out of New Orleans. We had planned to use the free airport shuttle from the hotel but were informed by the front desk that it could not accommodate our schedule (only runs from 6 am to midnight). The folks at the front desk were very friendly... More 

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you for your review and we are pleased that you chose our hotel for your stay before your early morning flight!! I am so sorry that our shuttle was not offered to you for transportation to the airport!! Usually, we are able to make arrangements for someone to drive guests even if it is before our 5 am regular... More 

Baton Rouge, Louisiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 22, 2015

This hotel by far surpasses all expectations of any Sheraton. We checked in, the staff helped us move our luggage and we got settled very quickly. Check in was a dream, no wait at all. Our room was fabulous; clean, smelled good, love the bed, nice amenities, and we even had a refrigerator. That is always a plus in a... More 

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Do I even need to say, "You made our day"?! We want every guest to feel the way you do about every stay here at Sheraton Metairie!!! We just do not believe that 'You can't please everyone' so that is our goal!!! Please say hello next time you are our guest - it would certainly be my pleasure to say... More 

Lexington, KY
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 18, 2015

Stayed here for 2 nights when going to Mardi Gras. Had 2 rooms reserved and we were on different floors so it was a little different- front desk employee seemed to not wait to be there. Room was clean. My friends room did not have a fridge but my room did. Parking was free - which is a plus. For... More 

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Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you for your review and for choosing to stay with us! Of course, Mardi Gras is such a busy time in New Orleans but I wish we would have known that you needed your two rooms together so we could have tried to make those arrangements for your prior to your arrival. Please let us have another opportunity to... More 

Murfreesboro, Tennessee
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 5, 2015

The hotel was quite easy to get to, clean, staff friendly. Not only is it very close to many restaurants and shopping, it is about half way between the airport and downtown New Orleans. I would recommend staying here and will be back to this hotel as well.

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for taking time to post your nice review! We are most pleased that you enjoyed staying with us and certainly look forward to your return!! Many of our guests agree with you that our location, 6 miles from the French Quarter and about the same to the airport, is very convenient for business and for leisure!!... More 

Atlanta, Georgia
Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 29, 2015

I love this hotel. Always clean. Staff always friendly. I have stayed here a total of two times. Each time is great. I love that it is quiet. I also like that the restaurant is good too. Parking was a little crowded, but free.

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

We love you, too!!! And we are delighted that we made a friend!! Please make sure to say hello next time you stay with us. Everyone here would like to thank you for your kind remarks - it really makes our day when our guests feel the love!!! Hope to see you back again very soon! Best regards, Kathleen Young,... More 

Senior Contributor
35 reviews 35 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 27, 2015

This hotel is fine if you are on business or at a conference, I'd personally direct you elsewhere if you are looking for a good vacation/pleasure spot. Don't get me wrong, I thought the staff was very friendly and helpful and I'd give the service a solid 4 to 4.5 stars. My observation is that this hotel does a lot... More 

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Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you very much for your review and we are pleased that you found our hotel up to your standards, enjoyed the meeting space and especially the gumbo!!! One of the things many of our business guests like about our hotel is that we are in a quiet area so you are correct about that, we are 6 miles from... More 

Powder Springs, Georgia, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 15, 2015

This is a nice hotal for the $. stayed 2 nights during Christmas week before a cruise. free shuttle to and from air port. Parking was free but tight spaces. nearby resturants are a big plus and shopping also.

Was this review helpful? Yes 2
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

I hope you asked about leaving your car here while you are out at sea!!! We would be delighted for you to do so and that way you can stay with us again when you return from your cruise!!! We hope the cruise is everything you expected and more!! Please come stay with us again soon!! Bon voyage and thank... More 

Philadelphia, Pennsylvania
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed January 6, 2015

Visited Sheraton Metairie for my 4th birthday on Xmas Eve, loved the hotel. From the room to the bar to restaurant but the customer service of the employees are bar none. They are amazing!! That were so helpful, from restaurants & bars to visit, to calling us a cab, from even having the shuttle drop us off at the mall.... More 

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Certainly we are delighted to hear such positive feedback from all of our guests but when it comes from a Senior Contributor - we know that you KNOW travel!!!Thank you so much for recognizing the fine people who work at this hotel. We have a team committed to making you feel welcomed and they have fun at their jobs!! We... More 

Guilderland, New York
Top Contributor
141 reviews 141 reviews
36 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed December 18, 2014

I was thoroughly impressed by the service of the hotel. My expectations were low since it is not downtown but they are at 5 stars level. The only mark against the hotel I would say is that when I go to my room it was a little musty. I suspect that the HVAC system is off when there is no... More 

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for taking time to share your nice review of our hotel!! It is rewarding that we were better than you expected and we hope that you have a new home-away-from-home now that you have stayed with us! We look forward to having you with us again soon. All the best, Kathleen Young, GM More 

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