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Sheraton Metairie New Orleans

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4 Galleria Blvd., Metairie, LA 70001
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Sheraton Metairie New Orleans
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241 Reviews from our TripAdvisor Community

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Fort Worth, Texas
Level Contributor
88 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my favorite hotel in metro New Orleans last year. I love the proximity of the parking garage to the hotel and the rooms are as quiet and cozy as I will ever need. The décor is warm and rich and they offer free bottled water and premium coffee in the rooms. Also the location in the middle of... More 

Helpful?
Thank MiteMsispe
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for your nice review!! It is always special to us when a guest has chosen Sheraton Metairie as your favorite hotel! We are delighted that the amenities of our property enhance your stay with us and certainly hope to welcome you back again very soon. Again, thank you from all of us at Sheraton Metairie. Kathleen... More 

Phoenix, Arizona, United States
Level Contributor
253 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 stars Reviewed 4 weeks ago

On the plus side, covered parking was super convenient, they are dog-friendly and the pool/fitness room was conveniently located. On the downside, the whole place feels dated, the pillows we well past their "use by" date, there isn't much to do in the immediate area of the hotel.

Helpful?
Thank Robert R
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you for taking time to review our property and for staying with us. We are always pleased that our pet friendly policy is enjoyed by our guests who love to travel with the family pet! As you may have noticed, all of our bed pillows are being replaced at this time so you may have had one that was... More 

Manassas, Virginia
Level Contributor
223 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed December 30, 2015

After researching quite a few places to stay and being limited to those that took pets, we chose this one due to not being directly in the city. It's very convenient to the French Quarter but a car is a must as there was no sign of any bus or public transportation. The hotel itself was clean, the room was... More 

Helpful?
Thank Yorkiemom19
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for your nice review! The free covered parking and our pet friendly policy are two of our guests favorite things about the Sheraton Metairie - and I have to agree, the nearby Gumbo Stop is another guest and staff favorite! We look forward to having you with us again soon and appreciate your review very much.... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 26, 2015 via mobile

Stayed at this hotel for one night. It is easy to get into the town. The rooms were clean and spacious. This hotel is very pet friendly. The bathroom af fresh towels ans a blow dryer. I had a room overlooking the garage and highway so it was nkthing fancy.It was ok for one night.

Helpful?
Thank So G
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you for staying with us and for taking time to post your kind review. We hope you will be our guest again soon. Next time you are with us, let us give you a room with a view over our beautiful outdoor pool - I think you will enjoy it! Best regards, Kathleen Young, GM More 

Fairhope, Alabama
Level Contributor
5 reviews
1 of 5 stars Reviewed December 5, 2015

My wife tried to check in on my reservation. They said they needed me to sign off on this. I was 40 miles off shore fishing and wouldn't let her check in. (same last name on her drivers license). We have an uncommon english last name. When I was able to call them to confirm her they mentioned it was... More 

Helpful?
Thank jeffrey v v
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Dear Jeffrey, we certainly understand your wife's frustration and hope that you will stay with u s again. It is important to have all the guests who will stay in the room listed on the reservation in case you arrive separately. Although it caused your wife a delay, please understand that we were only taking our responsibility to your safety... More 

Chadds Ford, Pennsylvania
Level Contributor
203 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed December 5, 2015

The staff is great but need some upgrades including new carpets, etc. Also the restaurant should open at 530 am for those early business travelers . The workout room needs towels refreshed accordingly and earplugs if used.It just needs. New paint job and would look better also.

Helpful?
Thank MARTINRAYC
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you, MartinRayC for your review and for being our guest! We are always very pleased when our guests take the time to post a review telling us that they found our staff to be 'great'!! We look forward to having you with us again soon. Best regards, Kathleen Young, GM More 

Colorado
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed December 2, 2015 via mobile

I checked into this hotel and a gentleman checked me in. Didn't acknowledge my status or offer my welcome guest. I asked for a 1:00 checkout he said ok. As a Platinum guest I was very disappointed to have been placed on the 4th floor and then find out I was directly under the hotel gym and I could hear... More 

Helpful?
2 Thank Denverworldtravel
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Dear Denverworldtravel, we are most disappointed that your stay was less than flawless and hope that you will give us another opportunity to provide the excellent guest service that you expect. Not everyone who enters the hospitality world has the special talent enjoyed by those of us who love working with guests. The gentleman you encountered has chosen another profession.... More 

Lafayette, Louisiana
Level Contributor
5 reviews
4 of 5 stars Reviewed October 29, 2015

The room was well designed and clean. The beds were comfortable. Wifi access was easy. BUT the bathroom counter hit me five inches above my waist. I could not brush my teeth without standing on ballet tippy toes. I guess I will have to ask for a handicapped room next time: vertically challenged! I am 5 ft even. The guy... More 

Helpful?
Thank betharp
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you for taking time to post your nice review. Please let us know the next time you are with us and let us do everything we can to accommodate any needs you may have - even the counter height!! Best regards, Kathleen Young, GM More 

Orlano, United States
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 3, 2015 via mobile

The room was clean, the lobby was welcoming and the bar had what the Dr. ordered. The fitness center (5th floor) was clean and had plenty of towels, water and all the equipment was working. If you are a coffee drinker in the morning like I am, then check your coffee when you get in your room. I only had... More 

Helpful?
Thank Eddie V
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Dear Eddie, thank you so much for your review. I am a 'must have my coffee' drinker, too! Next time you stay with us, should you need any additional coffee, tea, etc., the front desk always has a supply and can send it right up! Also, we have complimentary coffee available in the lobby as early as 4:30 am. Say... More 

Denver, Colorado
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed October 1, 2015

Bed was okay, everything seemed newer. Service was poor. Everyday I returned to something missing - water, creamer no refilled, no new shampoo or conditioner, missing towels. When I arrived my room was missing a menu. This made for a lot of calls downstairs asking for things, which the front desk started to get annoyed with me and certain ladies... More 

Helpful?
Thank little_castaldo
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you for staying with us and we hope you will give us another opportunity to deliver flawless service! I think you will find an enhanced guest service experience on your next visit. We look forward to seeing you, best regards, Kathleen Young, GM More 

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