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Sheraton Metairie New Orleans

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4 Galleria Blvd., Metairie, LA 70001
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Breakfast for 2 Included
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Sheraton Metairie New Orleans
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Sheraton Metairie New Orleans
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219 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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    (84)
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U.S.A
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I usually lodge in the city when I come to town, but I thought I would try something off of the beaten path. This property is a gem. No frills, but enough amenities. Simple parking option, seamless check-in, friendly staff. Clean and comfortable. Only minutes from the city. I didn't get to enjoy the restaurant options but there is one... More 

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We flew into NO the day before our cruise. The staff was amazing! We upgraded to the club floor since we are SPG members. Soda, water, cookies, and snacks for free! The staff shuttled us to the local grocery store so we could pick up last minute items. The hotel was spotless and the rooms were away from the noise... More 

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Baton Rouge
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Pros: good location, spacious rooms, comfortable bed Cons: --serious staffing issues that prevented or delayed various hotel services and functions --front desk personnel unhelpful to the point of rudeness We had a group rate so even with the problems it was worth it to stay here. The property is nice. But I would not pay full price to stay here... More 

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Travelers are raving about these Metairie hotels

Detroit, Michigan
2 reviews
5 of 5 stars Reviewed May 31, 2015

Everything was great including the weather. The staff was friendly, the room was large and clean, the restaurant inside the hotel had a good breakfast buffet for a minimal price. There was free newspapers and fresh fruit. The room contains a small safe and refrigerator. The wi-fi was free. They have a microwave on the first floor inside of their... More 

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Holly Hill, Florida
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed May 27, 2015 via mobile

I stay almost exclusively at SPG properties on my business trips (3-7 stays a month). This hotel has all of the amenities and great rooms of any other Sheraton. The hotel itself is very nice to stay in! But..... I've stayed here 6 or 7 times. 3 of those times I've had to pay a taxi to get me to... More 

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Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for your review of Sheraton Metairie and thank you for staying with us!! We hear you!! We are doubling our efforts to have shuttle service available for our guests to and from the airport! We have one new shuttle van and a second one on the way and are adding drivers to our team in an... More 

Miami, Florida
Level Contributor
75 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed May 26, 2015

The Sheraton Maitairie is a wonderful hotel in a good location near the intersection of I-10 and Causeway boulevard, so it is easily accessible by car. Parking is free, and there are many restaurants a short drive away, including one amazing Asian buffet close to the southwest corner of N Causeway Boulevard and Veterans Highway. Just north of the nearby... More 

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Ottawa, Canada
Level Contributor
72 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed May 25, 2015

Spent 3 nights last week on business and was not impressed with the perceived management of this property. The staff were very friendly and the place clean but so under staffed that customer service was challenging. We had a group dinner one night at the hotel, worst red snapper I've ever eaten / not eaten / couldn't eat. A hockey... More 

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you for sharing your experience and we regret that your stay was less than flawless!! The group leader from your group, Eric and several other attendees told us how much they enjoyed the Red Snapper - I am very sorry that yours was not to your liking - we would certainly have provided another choice had we known. Should... More 

West Monroe, Louisiana
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 24, 2015

This is a hotel in Metairie off Causeway Blvd. South. It is not difficult to get to if you have directions. It is not a full service hotel, so you'll need to get your bags to your room. There's no additional charge for parking, and some of the parking is covered. There are a few thrills when another car is... More 

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

All of our team at Sheraton Metairie Hotel thank you for your very nice review of our hotel!!! Robert Gordon, our Guest Service Manager, was very proud that you took the time to mention him and that his efforts on your behalf helped make your stay comfortable! Many of our guests agree with you that the free covered parking is... More 

Level Contributor
68 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed May 22, 2015

This is a great place to stay- however you really need a vehicle... The price of the hotel is worth it. It's close enough to all of the tourist stuff but far enough away that you don't have to deal with the issues associated with them.. There are some great locals places nearby. Rooms were nice- beds were comfortable.

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Thank you so much for your nice comments about the Sheraton Metairie Hotel and we are delighted that your stay was pleasant! As a Top Contributor on Tripadvisor, your review is very important to us as we know you are a traveler who knows what they like!!! Many of our guests agree with you that the location, only 6 miles... More 

California
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 19, 2015

We stayed at the Sheraton Metairie for 2 nights for a family graduation celebration. Since I booked almost a year in advance, we got a very good deal, and stayed on the 7th floor, which they called the club floor. The only difference I could see from the other floors was that you had to use the room key in... More 

Was this review helpful? Yes
Kathleen Y, General Manager at Sheraton Metairie New Orleans, responded to this review

Congratulations on your family graduation and we are delighted that you choose our hotel to host your family!! Thank you for your nice review and of course, our staff appreciates your kind comments. We want every guest to feel welcomed and at home!! Please come see us again soon. We are upgrading the Club Level breakfast area so on your... More 

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