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Sleep Inn & Suites

Certificate of Excellence
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4601 Utica Street, or 4601 North I-10 Service Road, Metairie, LA 70006
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309 reviews from our community

Traveler rating
    147
    119
    33
    5
    5
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90
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rowlett, Texas
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 days ago NEW

We stayed here for our visit to New Orleans, since we weren't planning to be in the city at night. It's near the interstate and only a few minutes' drive to downtown. We didn't hear any street noise, and a large retail area is only a block away, including a location of Café du Monde. My only complaint was that... More 

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Joliet, Illinois
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed 2 nts before getting on a cruise. Arrived in a driving pouring rainstorm. They were able to check us in early cause the room was ready. The rain was pouring into our room around the window frame. Stuffed towels around it and were told that's a normal problem cause of the heavy rain depending on which direction its coming... More 

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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed here for a night and truly enjoyed my stay. I checked in at night and Jenn was very professional and smiled our entire interaction and to me that's great customer service. The room was very clean and the bed was extremely comfortable. When I went to check out I was greeted by Stephanie and Torey and their energy... More 

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Cindy B, General Manager at Sleep Inn & Suites, responded to this review

Dear fleurdelismola, Thank you so much for you 'AWESOME' review! We are so glad to hear about your wonderful and enjoyable stay with us. On behalf of the entire team and hotel, we thank you choosing us and we are looking forward to seeing on your next trip to the city. Sincerely, Cindy Bishop (CHA) Assistant General Manager Sleep Inn... More 

Huntsville, Alabama
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

Nice stay overall. Staff was nice and friendly. Room was clean, but the fixtures and furnishings were really dusty. Bathroom was clean and had ample linens. Breakfast was good and had the standard hot and cold items with plenty to choose from. The room with 2 queen beds was a little small for four people and luggage, but bearable for... More 

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Cindy B, General Manager at Sleep Inn & Suites, responded to this review

Dear 422Steve2015, Thank you so much for taking your time to complete the online survey regarding our hotel. We are sorry about our amenities which didn't meet your expectations. Your review is very important to us and it will help us to improve our service so that your next visit will be more memorable than the previous one. On behalf... More 

arlington heights, IL
Top Contributor
68 reviews 68 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

It's right on the ramp for the expressway. Between the road noise and the air conditioner noise, you will be waking up a bunch. The lobby area is nice and the breakfast is pretty good--you could stay a week and not feel like you had to have the same thing for breakfast every day. The housekeeping is horrendous. One of... More 

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Cindy B, Manager at Sleep Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Waco Texas
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed 12 nights for Jazziest and thought the price/reward ratio was great. There is no atmosphere like the French Quarter or Garden District but it is clean, comfortable, and friendly. The staff is very welcoming and works hard to please. Breakfast is ample and expectedly generic. The basic room is clean, large, well lit,with lots of storage. The bed... More 

Was this review helpful? Yes
Cindy B, Manager at Sleep Inn & Suites, responded to this review

Thanks for the great review and on behalf of our entire team, I would like to apologize for the inconvenience of the elevator caused by the weather. Your satisfaction is important to us. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Cindy Bishop... More 

Sierra Vista, Arizona
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was an excellent hotel with ample parking, great staff, and good access to the sights in New Orleans. We enjoyed our stay here as the staff was extremely helpful in finding good places to eat and local activities. It's a little confusing coming off of the interstate to find the hotel but worth the effort. Good restaurants in the... More 

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Cindy B, Manager at Sleep Inn & Suites, responded to this review

To Our Valued Guest! We are so happy to hear that our team could make your stay with us most memorable. We strive for excellence in all that we do for you, our guest. We hope to see you again in the near future when you return to New Orleans. We apologize for the hard time you had getting here,but... More 

Chicago, Illinois
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My boyfriend and I had a wedding in NOLA the last week of April and we struggled looking for a hotel. After doing a ton of research, I picked this one and I couldn't have been happier. The price was wonderful. I didn't want to blow my whole budget on a hotel so, I felt very good about the rate.... More 

Was this review helpful? Yes
Cindy B, Manager at Sleep Inn & Suites, responded to this review

To Our Valued Guest! We thank you so much for the "AWESOME" review of our staff & hotel. We want our guest to feel like they are at their "HOME AWAY FROM HOME”. We look forward to having you back to stay with us again soon. We thank you again ! Cindy Bishop AGM More 

New Orleans, Louisiana
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

how lovely to get to a hotel that is as welcome as this. We asked for first floor, roll in shower and was given exactly what we wanted. The room was spacious and nicely decorated. Most importantly it was clean as a pin and the beds were so comfortable I slept two extra hours! Breakfast is served every morning and... More 

Was this review helpful? Yes
Cindy B, Manager at Sleep Inn & Suites, responded to this review

To Our Valued Guest! We are so happy to hear that our team could make your stay with us most memorable. We strive for excellence in all that we do for you, our guest. We hope to see you again in the near future when you return to New Orleans. Thanks again for staying with us at the Sleep Inn... More 

Youngsville, Louisiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

When we cruse out of New Orleans we always stay at Sleep Inn Metairie La. The rooms are always clean.the staff is great and Cindy is accommodating as always.Thanks Cindy.Looking forward to our next stay.

Was this review helpful? Yes 1
Cindy B, Manager at Sleep Inn & Suites, responded to this review

To Our Valued Guest! We are so happy to hear that our team could make your stay with us most memorable. We strive for excellence in all that we do for you, our guest. We hope to see you again in the near future when you return to New Orleans. Thanks again for staying with us at the Sleep Inn... More 

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