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All 3 Marrero hotels

Comfort Inn Marrero

2.0 of 5 Hotel   |   6751 Westbank Expressway, Marrero, LA 70072
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Comfort Inn Marrero
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34%
Ranked #2 of 3 hotels in Marrero
A recent review
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31 people have reviewed this hotel

Traveler rating
    3
    6
    10
    9
    3
See reviews for
8
6
2
6
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

I regularly stay at Comfort Inns and recommend them to others, but not this one. The room was typical which was ok but after the first day the room was never cleaned properly. I came back to the room following a day of sight seeing to find that the bed was made but that was about it. The room was... More

Was this review helpful? Yes
General M, Manager at Comfort Inn Marrero, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel. We apoligize for not exceeding your expectation. We value every guest's comments about our property, and will use your review to improve in areas where we fell short. Sincerely, Trase Ammons General Manager Comfort Inn Marrero 504-267-0701 More

2 reviews
4 of 5 stars Reviewed 1 week ago

This hotel has greatly improved from a stay 2 years ago. The room was very clean, staff helpful and the breakfast was good. The lady doing the breakfast changed the menu so guests were not eating the same meal all the time. She also kept the room clean. An older guest went to the desk because she did not know... More

Was this review helpful? Yes
General M, Manager at Comfort Inn Marrero, responded to this review

Dear Valued Guest, Thank you so much for the kind words about our staff and accommodations . We are constantly improving our efforts to "exceed expectations" for all our wonderful guests. Thank you for taking the time to write about your stay, and we hope to see you back soon! Trase Ammons General Manager Comfort Inn Marrero, La 504-267-0701 More

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Reserved rooms and requests were not available. Changed rooms 3 times due to broken couches, clogged drains, dirty floors. 2nd day got two rooms next to each other when reserved in advance. Outdated! Really wanted something nice for the only 4 days we were here. Very disappointed. I chose Comfort Inns because I have had good luck in past. Don't... More

Was this review helpful? Yes
General M, Manager at Comfort Inn Marrero, responded to this review

Dear Valued Guest, Thank you for taking the time to evaluate our hotel. We strive to "exceed expectations," and sincerely apoligize for failing to do so on your visit. We value our guests comments and reviews, and will use them to improve our accomodations for future guests. Sincerely, Trase Ammons General Manager Comfort Inn Marrero, La 504-267-0701 More

Baton Rouge
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I wish I could write a good review of this hotel as our first night was nice. The staff was friendly at check-in and our room was clean. We had a comfortable night's sleep and headed into New Orleans the next day. When we returned that night our key would not open our door. Upon inquiring at the front desk,... More

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lumberton texas
1 review
2 of 5 stars Reviewed February 18, 2014

Not a good location. We felt uneasy the whole time we were there. Could not sleep because of the noise. No hot water. Our air conditioner broke and there were no more available rooms. We did try to move to one, but when they plugged it in, it threw sparks!!! I was given a discount. Staff was nice. However, I... More

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Houston, Tx
Senior Contributor
46 reviews 46 reviews
38 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 23, 2013

We stayed in this property in April 2012, and I rated it OK. We stayed here last weekend and it has improved somewhat. The rooms are a little cleaner. The staff are a little more friendly. The breakfast is quite a bit better. They have a new manager and he's making a difference. It's still not what I would call... More

Was this review helpful? Yes
Joshua H, General Manager at Comfort Inn Marrero, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to continue making improvements to ensure we offer an exceptional... More

Old Bridge, New Jersey
Top Contributor
80 reviews 80 reviews
72 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed September 14, 2013

+ both microwave and fridge + free continental breakfast + easy interface on AC/heater + free PC in lobby . wifi in room, OK response, Download speed is about 1.04 Mbps (not the claimed "high-speed" . cable but no TCM . room appointments standard - No listing of cable stations in room. Front desk did not have either. Went to... More

Was this review helpful? Yes
Joshua H, General Manager at Comfort Inn Marrero, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Hot Springs, Arkansas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 14, 2013

The Comfort Inn is the most poorly managed hotel/motel I have ever visited. The parking lot was empty when I arrived and stayed empty. I should have taken the hint. The bathroom sink leaked and the toilet ran constantly. I could tell efforts had been made to repair both because the old/spare parts were left sitting next to the sink... More

Was this review helpful? Yes 1
Joshua H, General Manager at Comfort Inn Marrero, responded to this review

Thank you for taking the time to submit our online survey. I'm deeply sorry about your bad at our Comfort Inn Marrero. We always get great feedback on how friendly and great our staff service is and I'm really sorry you didn't get to experience it. I have shared your comments with our staff and they also join me in... More

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed July 23, 2013

I had a great stay at the Hotel. Easy access to all activities. The staff was pleasant and informative. My room was clean and nice. There was a great selection for breakfast - waffles were tastie. I would stay again and recomend the Comfort Inn to my friends.

Was this review helpful? Yes
Joshua H, Public Relations Manager at Comfort Inn Marrero, responded to this review

Deb, Thank you for taking the time to review our hotel. We are very excited to hear that you had a wonderful time at our establishment and hope that you return soon. The staff and myself want all guests to have as great a time as you have. Have a great day. More

Chesterfield, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2013

My three days in New Orleans were a delight when I stayed at the Comfort Inn Marrero. Clean linens, friendly staff, well lit and easy access. Loved the morning breakfast. Will definitely be back. We were only minutes from all the activity. I noticed the conference rooms - looked inviting.

Was this review helpful? Yes 1
Joshua H, Manager at Comfort Inn Marrero, responded to this review

Bookworm, Thank you for taking the time to write a review about the hotel. Myself and the entire team are delighted to hear that everything went well for you. We are striving to be at the top of the hotels here on the Westbank. Have a great evening and we look forward to seeing you again soon. More

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Additional Information about Comfort Inn Marrero

Also Known As:
Comfort Inn Marrero Hotel Marrero
Comfort Inn Marrero Hotel
Address: 6751 Westbank Expressway, Marrero, LA 70072
Phone Number:
Location: United States > Louisiana > Marrero
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in Marrero
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Marrero 2*
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