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All 3 Marrero hotels

Comfort Inn Marrero

2.0 of 5 Hotel   |   6751 Westbank Expressway, Marrero, LA 70072
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Comfort Inn Marrero
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37%
Ranked #2 of 3 hotels in Marrero
A recent review
4 of 5 stars reviewed 5 weeks ago
Judy W Henderson, Texas
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32 people have reviewed this hotel

Traveler rating
    4
    7
    10
    8
    3
See reviews for
9
6
2
7
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Henderson, Texas
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 5 weeks ago

We stayed one night here and found the staff to be very pleasant and helpful. In addition, the room was clean and comfortable. When we needed extra towels, all we needed to do was ask. Wireless Internet access was easy to access. The breakfast had a wide variety of items, both hot and cold, and the lady attendant kept the... More

Was this review helpful? Yes
General M, General Manager at Comfort Inn Marrero, responded to this review

Dear Valued Guest, Thank you so much for sharing your recent stay with us and others. It is very important to us to get feedback from our guests to make positive improvements where needed. I am very glad that our staff took care of your needs during your stay. We are currently awaiting an order of new sofa sleepers, which... More

Roswell, Georgia
1 review
5 of 5 stars Reviewed May 16, 2014

I was coming off a terrible experience at another Choice Hotels property in the New Orleans area the night before, so I was pleasantly surprised to see everything at this property was just right! The room was freshly remodeled, the staff was friendly and professional, but most of all neither my room nor the hotel in general smelled at all!... More

Was this review helpful? Yes
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 16, 2014

I regularly stay at Comfort Inns and recommend them to others, but not this one. The room was typical which was ok but after the first day the room was never cleaned properly. I came back to the room following a day of sight seeing to find that the bed was made but that was about it. The room was... More

Was this review helpful? Yes
General M, Manager at Comfort Inn Marrero, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel. We apoligize for not exceeding your expectation. We value every guest's comments about our property, and will use your review to improve in areas where we fell short. Sincerely, Trase Ammons General Manager Comfort Inn Marrero 504-267-0701 More

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed April 14, 2014

This hotel has greatly improved from a stay 2 years ago. The room was very clean, staff helpful and the breakfast was good. The lady doing the breakfast changed the menu so guests were not eating the same meal all the time. She also kept the room clean. An older guest went to the desk because she did not know... More

Was this review helpful? Yes
General M, Manager at Comfort Inn Marrero, responded to this review

Dear Valued Guest, Thank you so much for the kind words about our staff and accommodations . We are constantly improving our efforts to "exceed expectations" for all our wonderful guests. Thank you for taking the time to write about your stay, and we hope to see you back soon! Trase Ammons General Manager Comfort Inn Marrero, La 504-267-0701 More

1 review
1 of 5 stars Reviewed April 8, 2014 via mobile

Reserved rooms and requests were not available. Changed rooms 3 times due to broken couches, clogged drains, dirty floors. 2nd day got two rooms next to each other when reserved in advance. Outdated! Really wanted something nice for the only 4 days we were here. Very disappointed. I chose Comfort Inns because I have had good luck in past. Don't... More

Was this review helpful? Yes
General M, Manager at Comfort Inn Marrero, responded to this review

Dear Valued Guest, Thank you for taking the time to evaluate our hotel. We strive to "exceed expectations," and sincerely apoligize for failing to do so on your visit. We value our guests comments and reviews, and will use them to improve our accomodations for future guests. Sincerely, Trase Ammons General Manager Comfort Inn Marrero, La 504-267-0701 More

Baton Rouge
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 26, 2014

I wish I could write a good review of this hotel as our first night was nice. The staff was friendly at check-in and our room was clean. We had a comfortable night's sleep and headed into New Orleans the next day. When we returned that night our key would not open our door. Upon inquiring at the front desk,... More

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lumberton texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 18, 2014

Not a good location. We felt uneasy the whole time we were there. Could not sleep because of the noise. No hot water. Our air conditioner broke and there were no more available rooms. We did try to move to one, but when they plugged it in, it threw sparks!!! I was given a discount. Staff was nice. However, I... More

Was this review helpful? Yes
Houston, Tx
Top Contributor
57 reviews 57 reviews
45 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 23, 2013

We stayed in this property in April 2012, and I rated it OK. We stayed here last weekend and it has improved somewhat. The rooms are a little cleaner. The staff are a little more friendly. The breakfast is quite a bit better. They have a new manager and he's making a difference. It's still not what I would call... More

Was this review helpful? Yes
Joshua H, General Manager at Comfort Inn Marrero, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to continue making improvements to ensure we offer an exceptional... More

Old Bridge, New Jersey
Top Contributor
82 reviews 82 reviews
74 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed September 14, 2013

+ both microwave and fridge + free continental breakfast + easy interface on AC/heater + free PC in lobby . wifi in room, OK response, Download speed is about 1.04 Mbps (not the claimed "high-speed" . cable but no TCM . room appointments standard - No listing of cable stations in room. Front desk did not have either. Went to... More

Was this review helpful? Yes
Joshua H, General Manager at Comfort Inn Marrero, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Hot Springs, Arkansas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 14, 2013

The Comfort Inn is the most poorly managed hotel/motel I have ever visited. The parking lot was empty when I arrived and stayed empty. I should have taken the hint. The bathroom sink leaked and the toilet ran constantly. I could tell efforts had been made to repair both because the old/spare parts were left sitting next to the sink... More

Was this review helpful? Yes 1
Joshua H, General Manager at Comfort Inn Marrero, responded to this review

Thank you for taking the time to submit our online survey. I'm deeply sorry about your bad at our Comfort Inn Marrero. We always get great feedback on how friendly and great our staff service is and I'm really sorry you didn't get to experience it. I have shared your comments with our staff and they also join me in... More

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Additional Information about Comfort Inn Marrero

Address: 6751 Westbank Expressway, Marrero, LA 70072
Phone Number:
Location: United States > Louisiana > Marrero
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in Marrero
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Marrero 2*
Reservation Options:
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Also Known As:
Comfort Inn Marrero Hotel Marrero

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