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Basingstoke Country Hotel

4.0 of 5 Scures Hill, Nately Scures | near Hook, Nately Scures, Basingstoke RG27 9JS, England
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Basingstoke Country Hotel
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Basingstoke Country Hotel
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604 reviews from our community

Traveler rating
    203
    189
    98
    67
    47
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87
254
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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  • Mar-May only
    (151)
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London, United Kingdom
Top Contributor
52 reviews 52 reviews
41 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed yesterday NEW

Forced to stay here on a four day, three night, company conference my partner and I arrived a little apprehensive but came away pleasantly surprised. Whilst we highly rate (most of) the staff, food and facilities (in respect of it being an aging, isolated 'country' hotel, not a luxury spa) we were left slightly disappointed by the bedrooms and sleep... More

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Hook, United Kingdom
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Arranged to meet a business colleague at the reception to use the bar and restaurant. Not pre booked. Reception staff were too interested in their chat to even acknowledge my arrival. I asked for a table in the bar and some coffee to await my colleague. My colleague arrived 20 minutes later and 40 before I re-asked for the coffee.... More

Was this review helpful? Yes 1

Travelers are raving about these Nately Scures hotels

Bath
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I'll start by saying that the food is very good and consistent. However, first visit to hotel I was put in a musty smelling room and given the wrong drinks order. When I tried to remove the two incorrect drinks from the bill the following morning I was advised it wouldn't be possible as the bill had already been invoiced... More

Was this review helpful? Yes 1
TheHotelCollection, General Manager at Basingstoke Country Hotel, responded to this review

Dear Leanne1977Bath, Thank you for taking the time to leave a review and I am sorry for the mishaps that you encountered, but I am happy to read that the staff were trying to resolve these for you. Please accept my apologies and I do hope that you will return for another visit again very soon. Kind regards Peter Bartlett... More

Basingstoke
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had our wedding reception here 11 years ago I booked my wife and I a room for the Friday night got to hotel at 4pm. Staff we're very polite and the room was nice but looking a bit in need of some updating same as some other comments took us a while to find the coffee and tea they... More

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TheHotelCollection, General Manager at Basingstoke Country Hotel, responded to this review

Dear pauslpread, I am really pleased that you decided to celebrate your wedding anniversary with us at The Basingstoke Country Hotel and congratulations! Thank you for your kind comments about the staff and they are really pleased to hear your excellent feedback. Once again, thank you for your review and I do hope that you will stay with us again... More

Birmingham, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is the second time we have stayed here. The pool and leisure facilities are great. Gym very clean and leisure staff very helpful. I left a swimming costume - I spoke to Jamie from the health and leisure team and the costume arrived in the post next day! Excellent value and great variety available for breakfast we will be... More

Was this review helpful? Yes
TheHotelCollection, General Manager at Basingstoke Country Hotel, responded to this review

Dear Karen M, I am extremely happy to read that once again you had a great stay with us at the Basingstoke Country Hotel. Your kind words about our staff’s service especially Jamie’s will be passed straight on to them. I know they will be overjoyed to hear such recognition. Thank you for taking the time to leave us this... More

Massachusetts
Contributor
11 reviews 11 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here twice - once when we arrived in the UK and then 3 days later after a bit of a tour. The hotel was very nice. A bit of a rabbit warren - room 277 seems to be about half a mile back in the depths of the hotel and we only found by accident that we could have... More

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TheHotelCollection, General Manager at Basingstoke Country Hotel, responded to this review

Dear apache1048, Thank you for your review. As we have become more and more busy, we have been increasing the size of the team and you are quite right, there are a good number of new faces. The core team along with some recent additions to the management team have a very current focus on training and I am sorry... More

Surrey, England
Contributor
13 reviews 13 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the hotel as my brothers wedding was held there. I found it to be very comfortable and the breakfast was lovely. There was no lift to our rooms and they were very noisy while the disco was directly underneath us, but other than that the hotel was very good. Most of the staff were friendly and helpful.

Review collected in partnership with this hotel

Was this review helpful? Yes
TheHotelCollection, General Manager at Basingstoke Country Hotel, responded to this review

Dear mandajaneb, Thank you for your review and congratulations to your brother. It was good to see that the staff made you feel welcome, you particularly enjoyed breakfast and that you were comfortable with us here at the Basingstoke Country Hotel. I hope you will find reason to stay again, when we look forward to welcoming you back. Kind Regards,... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Stayed here for an overnight pamper break. Sold as a 'spa' on last minute, however the definition of a spa is becoming more and more questionable. Check in fine, room was very big and for such a big room had a small bed. Soon found that the walls were very thin as you can easily hear tv from next room... More

Was this review helpful? Yes 1
TheHotelCollection, General Manager at Basingstoke Country Hotel, responded to this review

Dear LYDEX14, I appreciate your comments and apologise that your experience was not to your expectations and I’m sorry that you were disturbed by the neighbouring room and smell of smoke. It was good to read that you enjoyed your food but there also seemed to be a number of simple steps missed from our usual standards of dinner service... More

South Lanarkshire
Contributor
19 reviews 19 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Have stayed here over the years and it has continued to go from bad to worse... Most recent event was the worst in my 20 years of travelling and staying in hotels on business. Arrived at the hotel and you can see they are trying to give it a facelift but it's half-hearted, then the stench hits you there is... More

Was this review helpful? Yes 2
Brighton, England
Contributor
16 reviews 16 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Having just returned from a lovely stay with a friend at this hotel I feel I need to write having read the earlier reviews. There was a mx up over our room when we arrived but this was soon sorted and we thoroughly enjoyed our short break. We were given a large room which was really comfortable and quiet. The... More

Was this review helpful? Yes 5
TheHotelCollection, General Manager at Basingstoke Country Hotel, responded to this review

Dear PatsyR, Thank you for leaving a lovely review and I am happy to read that overall, you had a wonderful stay at The Basingstoke Country Hotel. It is really nice to read that the staff made a lasting impression and I will be passing on your kind comments to the team. I do hope you will be returning for... More

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Additional Information about Basingstoke Country Hotel

Address: Scures Hill, Nately Scures | near Hook, Nately Scures, Basingstoke RG27 9JS, England
Location: United Kingdom > England > Hampshire > Basingstoke > Nately Scures
Price Range (Based on Average Rates): $
Hotel Class:4 star — Basingstoke Country Hotel 4*
Number of rooms: 100
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Also Known As:
Barcelo Basingstoke

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