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L'Auberge Casino Resort Lake Charles

4.0 of 5 777 Avenue L'Auberge, Lake Charles, LA 70601
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L'Auberge Casino Resort Lake Charles
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L'Auberge Casino Resort Lake Charles
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721 reviews from our community

Traveler rating
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    127
    74
    63
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for L'Auberge Casino Resort Lake Charles
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Houston
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed July 21, 2011

We have stayed at the Lauberge many times only on COMPS. We have had standard King Rooms and we have had a very ELITE Suite as well also on COMPS. I love the Hotel itself, I have not ever went to the pool area or the Golf Course but there are many that do, during the summer months they have... More 

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houston, Tx
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 21, 2011

Went June 16 2011 rooms were nice, beds plush, pool was nice kind of crowded but on a hot summer day i expected it. Buffet was ok, had some nice food on there but expected more cajun/creole food. My main complaint was the casino it is extremely small and no tables less than $15 and there was only like 2... More 

Was this review helpful? Yes 3
pearland, texas
Top Contributor
138 reviews 138 reviews
24 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed July 21, 2011

Have not been since it first opened and was disappointed with the condition of the room. It was very nice, but has not been well maintained. First room they gave us had candy wrappers all over the floor. The second one had stained carpet and was very dusty and musty smelling. Pool was nice. Went to jack Daniels grill and... More 

Was this review helpful? Yes 3
LAubergeduLacResort, Social Media at L'Auberge Casino Resort Lake Charles, responded to this review

Thank you for your review! I'm so sorry to hear about your experience. It is certainly disappointing to hear, and definitely not reflective of the superior quality and service we pride ourselves in and that you have come to expect and deserve from L’Auberge du Lac. Please know we take your feedback seriously and improve from experiences such as yours.... More 

League City, Texas
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 20, 2011

THE HALLWAYS HAD A NASTY SMELL AND THE CARPETS WERE FILTHY! People smoking in the pool and lazy river while dropping ashes/cigs all over and kids were walking with bare feet. Plastic cups were IN the lazy river/pool. My kids stepped on them in the water. Pool area should be a family area but it would not matter...we will never... More 

Was this review helpful? Yes 3
LAubergeduLacResort, Social Media at L'Auberge Casino Resort Lake Charles, responded to this review

Thank you for your feedback. Although it is quite disappointing to hear, this is how we learn and improve. Our first priority is the comfort of our guests and it seems as though we feel short on your stay. We realize certain areas have suffered from high turnover and we are preparing for renovations to address this in Q4. I... More 

Houston tx
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 20, 2011

Arrived on Moday as an invited guest. Very shocked to find hotel "sold out". With some difficulty our reservation was found, but our request for main building could not be honored.Our room ordinary, one of the beds with frame broken & sticking out-- didn't fit mattress. But hey, I was invited to play cards & only here for one night.... More 

Was this review helpful? Yes 1
LAubergeduLacResort, Social Media at L'Auberge Casino Resort Lake Charles, responded to this review

Thank you for your feedback. I assure you the comments are being brought to management's attention. I'm so glad your reservation was found. Our summer months are often sold out due to the travel season. The bed frame not fitting your mattress will indeed be addressed during our renovation period during Q4. The security will be notified as well. We... More 

lafayette,la
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 15, 2011

over all the stay was nice the hotel needs an update carpet dirty smells wet and musty buffet was good cashier was unfriendy and mean cost of food a bit to high 25.00 a person even for kids over 12 casino poor poor slot dont pay back at all put 100.00 dollars in one most i won back was 5.00... More 

Was this review helpful? Yes
LAubergeduLacResort, social media specialist at L'Auberge Casino Resort Lake Charles, responded to this review

Hi Sweetleelee, Thank you for your review! I am so sorry to hear the buffet cashier was unfriendly and mean. That is certainly not what we train our staff to show our guests and will certainly look into this! We will be sure to give Jennifer R. your compliments for helping you with your reservation challenge. We look forward to... More 

houston
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2011

We spent fourth of July weekend at this amazing resort. We started our stay by spending a day at the pool and lazy river. There were a lot of children around the lazy river and the swim up bar was always crowded but the scenery was beautiful and relaxing. The staff was extremely happy and outgoing. We ended up in... More 

Was this review helpful? Yes 1
LAubergeduLacResort, Social Media Specialist at L'Auberge Casino Resort Lake Charles, responded to this review

Thank you for your thorough and helpful review! We are so glad to know you enjoyed your stay. We especially take note of your comments regarding the time it took to receive your food, the hostess being a bit robotic and lack of management up front. We are also looking into other options regarding our third party internet provider once... More 

Houston, Texas
Senior Reviewer
7 reviews 7 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 1, 2011

We loved our stay here. The hotel is beautiful and open with comfortable seating and roomy hallways. The staff we encountered were very friendly and helpful. I enjoyed shopping at Modele. They have nice jewelry, accessories, and clothing. We dined at the Jack Daniel's Grill three times during our visit. Service was good and the food was great. Try one... More 

Was this review helpful? Yes 2
LAubergeduLacResort, Social Media Specialist at L'Auberge Casino Resort Lake Charles, responded to this review

We are thrilled you enjoyed your stay with us and want to thank you for your thorough review. We also wanted to let you know that we now have Pandora jewelry in Modele. Be sure to browse on your next visit. We look forward to seeing you again soon! --Zoe Grace Social Media Specialist More 

San Francisco
Contributor
17 reviews 17 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 27, 2011

Ok I don't even know where to start with this place. It is such a schizophrenic mess. This casino hotel doesn't know whether it's in the wild west, the Adirondack's, the Ile de France, a tropical island, or a farm in Wisconsin. The designer of the place appears to have been um "inspired" by all these places. The lobby is... More 

Was this review helpful? Yes 3
LAubergeduLacResort, Social Media Specialist at L'Auberge Casino Resort Lake Charles, responded to this review

Thank you for your feedback! We like to describe it as a rustic yet contemporary theme. We value elegance but want our guests to welcome relaxation and comfort. L'Auberge du Lac was inspired by the architecture of the Texas Hill country and many aspects of Louisiana; a locale with a rich history and variety. It sounds as though we fell... More 

Mt. Juliet, TN
Top Contributor
72 reviews 72 reviews
33 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed June 27, 2011

As small town casinos go, this is better than most. Some of the facilities are impressive and many of the shortcomings are due to their clientele, rather than the fault of the hotel. However, it is important for business travelers to know that the $10.99 per day charge for Internet access applies to EACH DEVICE. If you have, for example,... More 

Was this review helpful? Yes 2
LAubergeduLacResort, Social Media Specialist at L'Auberge Casino Resort Lake Charles, responded to this review

Thanks for your feedback! We certainly understand that the internet fee can cause some frustration. We actually work with a 3rd party vendor to provide the internet service. Our goal is to ensure that you receive timely and efficient service, which is why a fee is incurred due to the 3rd party factor. We look forward to your return and... More 

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Hotel Summarization (Beta)

What travelers say

  • Lazy river(29)
  • Pool area(16)
  • Very nice(13)
  • Slot machine(3)

Additional Information about L'Auberge Casino Resort Lake Charles

Address: 777 Avenue L'Auberge, Lake Charles, LA 70601
Location: United States > Louisiana > Lake Charles
Price Range (Based on Average Rates): $$
Hotel Class:4 star — L'Auberge Casino Resort Lake Charles 4*
Number of rooms: 1000
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Also Known As:
l`Auberge Du Lac Hotel Lake Charles
Laberge Casino
l Auberge Du Lac Resort
Lauberge Du Lac Hotel & Casino
La Berge Du Lac
Laberge Du Lac Casino
Laberge Dulac

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